Care Home Owned by Knights Care Ltd in Staffordshire

his pain. He was kept clean, tidy and well shaven and his dignity was maintained. A special thanks to a staff nurse for her care of my uncle and our family.

very often come back tinged with other colours so obviously whites are not washed separately. 4 hand-knitted cardigans have been totally destroyed due to not being washed with care.
2) I have been asking since 2020 for her room to be decorated and refurbished... it was and still is a very shabby room.

sing songs. I feel that is detrimental to the overall health of the residents. Changes from a catering part of view, I believe have been negative. Although the food might be nutritious the appearance is very unappealing.

relative who needs the care to place them here, your mind will be at peace.

anything to do with singing and dancing (lots of it provided). There is always somebody on hand to deal with any concerns that we as a family have, and the staff always respond positively. More than happy that Mum is here.

to be cleaned and tidied up - perhaps flowers/plants.

re my friend, which I assume she didn't think I heard, which I didn't think was very professional.

lunch which Abbey Court provide, if necessary, enable me to take her for several hours on picnic trips around the Leek countryside. As my mother cannot get about easily without assistance the staff are always there to gently help her into and out of the car.
The staff are always friendly and treat my mother with care and respect. Living outside the country as I do, they are always there to assist my mother, allowing her to talk to me when I ring and arranging video calls.

Mum is content and completely well cared for. She is treated as an individual and all her needs are well met. All staff are aware of her likes and dislikes which is also important to us. During the pandemic, their care for residents and families has been unwavering. Any concerns have been dealt with promptly and efficiently. The food is homemade and mum is given options to suit her needs. Abbey Court is like one big family and I cannot rate them highly enough.

experience good food, entertainment, nice company, and feel joy. The home is professional in all aspects of care, empathy, dignity, and laughter. This is why I have given my ratings.

also been involved with the care and sharing information and updates has been exceptional. So pleased my father is receiving his care here and I would say it is more of an extended family which l am also made to feel part of. We know he is receiving the best possible care from a dedicated caring professional and compassionate team. During the covid pandemic, communication has been excellent and although contact has been limited, l cannot fault their endeavours to explore all types of communication ensuring we can maintain a form of contact. I would recommend Abbey Court to anyone who needs to move their loved one into care.

seem to know their care job inside and out.

to try to feed himself. He is always treated as a person and everyone uses his name. Abbey Court is the next best thing to home.

been kind and helpful to my friend. Improvements have been made in the reception area where visitors sign in and I've always been greeted warmly at reception which is very nice.