Care Homes Owned by Voyage Care in Tyne & Wear

My brother is receiving excellent care at Pembroke Lodge, the staff have been very patient with him and have encouraged him to take part in a few regular activities, i.e. gardening at a farm every Monday.
He has also been out on a few day trips, they also try to encourage him to interact with the other residents.

The service has been excellent, I know my brother feels safe and secure there.

The service provided is 1st class with friendly, helpful staff.

The management has an open door policy.

It is now nearly 18 months since by Brother went into Hadrian Court and I commented on the fabulous care he was receiving. At the time it was all relatively new to us as a family as this was the first time we had experienced anything like this.
I have to applaud this Home and every one of the staff ! Yes there has been some changes in staff as with all service providers, we are still receiving "First Class" service from them. My Brothers needs are first and foremost to all the staff and we see it first hand as regular visitors how fantastic ALL residents are treated. They go above and beyond to achieve their needs which in some cases is extremely stressful and demanding and they need applauding.
It is not by choice my brother is in the home however it was OUR choice to choose Hadrian Court after visiting and being very satisfied at the care and attitude of all the staff and it is in my opinion a fantastic feeling to be able to write this review 18 months on and still have the same feeling of content I had at the beginning.
As the "family" we are always welcomed and involved in every step of the way which is so comforting.

Well done to the Management in Hadrian "You got it Right" with a fantastic team of staff and from my brothers wife and myself as the sister THANK YOU SO MUCH!!!!!!!