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Care Homes Owned by The Riverside Group Ltd

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The Riverside Group Ltd Locations (11)

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11 Care Homes and Extra Care Housing owned by The Riverside Group Ltd

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The Riverside Group Ltd Reviews (34)

Reviews posted for members of The Riverside Group Ltd.

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Showing 34 reviews matching selected criteria
Review of Protheroe House from Kimberley C (Daughter of Resident) published on 17 May 2023 Submitted via Website•
Overall Experience

From the outset, I knew my father was going to be happy in Protheroe House. The flats are modern, spacious and clean. The surroundings are absolutely beautiful! The food is yummy and more importantly the staff, especially in the office are always polite, professional and extremely helpful! I have no hesitation in recommending this residential care home. Thank you One Housing!

↩Reply from Sophie Baker, Sales and Marketing Manager at Protheroe House

Thank you so much for your wonderful review, we are so pleased to hear your father is happy living at Protheroe House. We will ensure this is fed back to the staff and management at the scheme.

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Review of Roseberry Mansions from E J (Resident / Service User) published on 16 May 2023 Submitted via Postal Card•
Overall Experience
In many ways this is excellent, but most of the time there is lack of menus.
Some of the carers are frankly poor and others are excellent.

The food is very poor and seems to be getting worse.

↩Reply from Sophie Baker, Sales and Marketing Manager at Roseberry Mansions

Thank you for your review, we appreciate all feedback on our service and will ensure this is communicated to the manager who can address the concerns you have directly with you.

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Review of Lorenco House from Tony D (Brother of Resident) published on 28 November 2022 Submitted via Website•
Overall Experience

Since my brother moved in he has totally come out of his shell and is happier now than I can remember for a long time, this is down to the excellent management and staff, it is a great weight off my mind knowing he is being very well looked after and would strongly recommend to anyone.

↩Reply from Sophie Baker, Head of sales and marketing at Lorenco House

Thank you for the wonderful review, we are so pleased to hear how happy your brother is at Lorenco House.

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Review of Lorenco House from Catherine J (Daughter of Resident) published on 30 March 2022 Submitted via Website•
Overall Experience
My mother moved into Lorenco House in February 2022. The staff and the facilities have consistently exceeded expectations. Lorenco House provides an excellent transition to a greater level of available care, while allowing residents to retain some independence and with opportunities for social engagement. There is a large rolling 4-weekly menu of two-course lunch options.
The staff are fantastic at all levels of the organisation: friendly, professional, caring and consistent. There are appropriate protocols for safety and security (general and Covid-related) and these are monitored consistently. Care levels are tailored to the individual and I was invited to contribute to the creation of a bespoke care plan for Mum which can be updated as required.

The roster of activities is varied and engaging and the facilities are in excellent condition. Mum feels safe, happy and cared for, which is a huge weight off my mind. I cannot recommend Lorenco House highly enough.

↩Reply from Sophie Baker, Sales and Marketing Manager at Lorenco House

Thank you so much for the fantastic review. We are so pleased to hear that you feel your mum is safe and well cared for. Kind regards.

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Review of Protheroe House from M D (Resident / Service User) published on 31 December 2021 Submitted via Postal Card•
Overall Experience
I like living here, the rooms are clean and well looked after.
I have made friends and the staff are very helpful.

All in all, I am very satisfied.

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Review of Protheroe House from John C (Resident / Service User) published on 23 December 2021 Submitted via Postal Card•
Overall Experience

I feel happy living here.

↩Reply from Sophie Baker, Sales and Marketing Manager at Protheroe House

We are very pleased to hear you feel happy living at Protheroe House. Thank you for your review. Kind regards.

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Review of Protheroe House from M B (Resident / Service User) published on 16 December 2021 Submitted via Postal Card•
Overall Experience

We have lived here for the last few years. We enjoy living here and we enjoy the activities and we are also very active people.

↩Reply from Sophie Baker, Sales and Marketing Manager at Protheroe House

Thank you for your review. We are so pleased to hear you enjoy living at Protheroe House. Many thanks.

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Review of Protheroe House from S B (Resident / Service User) published on 16 December 2021 Submitted via Postal Card•
Overall Experience

I like living here, and I do more activity. Also I do music, art and gardening.

↩Reply from Sophie Baker, Sales and Marketing Manager at Protheroe House

Thank you for your kind review. We're glad you're happy living at Protheroe House. Kind regards.

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Review of Lorenco House from E K (Sister of Resident) published on 14 April 2021 Submitted via Postal Card•
Overall Experience

The high quality of care that my sister is receiving has been excellent. The staff are friendly and professional. They provide kind and compassionate care especially for the manager who goes above and beyond to be helpful. I am pleased that my sister is fortunate enough to live here and I would unreservedly recommend it to anyone who needs care.

↩Reply from Sophie Baker, Sales and Marketing Manager at Lorenco House
Thank you, E K, for this wonderful review of Lorenco House. We are so pleased you are happy with the care given to your sister.

Sophie.

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Review of Lorenco House from S G (Daughter of Resident) published on 5 April 2021 Submitted via Website•
Overall Experience

We loved Lorenco House from our first visit, it is beautifully decorated and furnished. It has a 5-star hotel feel with clusters of seating, sofas/armchairs, tables, lamps, and lovely modern pictures, dotted along the corridors. The atrium gives it a feeling of space and light in the communal areas. The flat is also fresh and new with a modern fully-fitted kitchen, wet-room, underfloor heating and large window/balcony doors in the lounge and bedroom. The office staff have been super friendly, and very supportive during this difficult time with the pandemic, and my parents are slowly getting to know and understand the many carers that work so hard there. It gives us as family members peace of mind that our parents are safe and being well looked after. Thank you Lorenco House staff!

↩Reply from Sophie Baker, Sales and Marketing Manager at Lorenco House

Thank you for your review. We're so pleased that you have peace of mind that your parents are safe.

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Review of Roden Court from John C (Resident / Service User) published on 10 June 2020 Submitted via Postal Card•
Overall Experience
The staff are wonderful, all are caring, professional and dedicated. They are in the front line of coronavirus and deserve all the support they need.
The space in my flat is a luxury. There is a lovely garden, with lots of wild birds singing. The food is delicious, vegan and delivered. It has been my home for more than 4 years, and I hope to be leaving for a more spiritual community.

Drawback: There is virulent racism in the area, female as much as male. Some of the residents are also racist - Shameful!!

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Review of Lorenco House from S J (Resident / Service User) published on 17 March 2020 Submitted via Postal Card•
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I am very happy with the care and support that I receive.

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Review of Lorenco House from S J (Resident / Service User) published on 17 March 2020 Submitted via Postal Card•
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I am very happy with the care and support I receive.

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Review of Protheroe House from Sally W (Resident / Service User) published on 15 October 2019 Submitted via Postal Card•
Overall Experience

I like this place and the carers are all very polite and they are helpful when I need them.

↩Reply from Julie Chanel, Sales and Marketing Manager at Protheroe House

Thank you very much for you kind review of Protheroe House, it is really helpful to us. We will pass on your lovely comments to care staff.

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Review of Protheroe House from J C (Resident / Service User) published on 15 October 2019 Submitted via Postal Card•
Overall Experience
Quite happy, carers are very helpful.

Food varies.

↩Reply from Julie Chanel, Sales and Marketing Manager at Protheroe House

Thank you for taking the time to complete a review. If you have any concerns do please keep talking to us. The care staff really appreciate the positive feedback.

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Review of Protheroe House from V W (Resident / Service User) published on 15 October 2019 Submitted via Postal Card•
Overall Experience

Fairly happy.

↩Reply from Julie Chanel, Sales and Marketing Manager at Protheroe House

Thank you for your review of Protheroe House, I will ask the manager to speak to you about any concerns you might have. The care staff strive to support our residents with care and dignity, if this is not your experience we will address that.

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Review of Roseberry Mansions from A B (Resident / Service User) published on 10 September 2019 Submitted via Postal Card•
Overall Experience

Roseberry Mansions is an extra sheltered home that benefits people like me. The staff are very accommodating, listens to your complaints and acts immediately. The environment is quite good and the accommodation is very appropriate for my needs. Activities or events that are being brought to the mansions by management are very interesting and good for the clients/customers/patients who reside here. God Bless.

↩Reply from Julie Chanel, Sales and Marketing Manager at Roseberry Mansions

Thank you very much for completing this review of Roseberry Mansions, we are grateful. Best wishes.

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Review of Roseberry Mansions from B H (Resident / Service User) published on 10 September 2019 Submitted via Postal Card•
Overall Experience

Staff very cordial and friendly.

↩Reply from Julie Chanel, Sales and Marketing Manager at Roseberry Mansions

We really appreciate you taking the time to write this review, thank you.

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Review of Roseberry Mansions from A S (Resident / Service User) published on 10 September 2019 Submitted via Postal Card•
Overall Experience

I like this beautiful place and most likely, the staff.

↩Reply from Julie Chanel, Sales and Marketing Manager at Roseberry Mansions

Thank you very much for this very kind review. Best wishes

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Review of Protheroe House from A B (Resident / Service User) published on 5 September 2019 Submitted via Postal Card•
Overall Experience
I have never met such a lovely, caring group of people. Nothing is too much trouble and they all have a smile and greeting.

Staying here has helped my recovery after 5 weeks in hospital, complex illness and hip operation.

↩Reply from Julie Chanel, Sales and Marketing Manager at Protheroe House

Thank you so much for taking the time to complete this very positive review. We are delighted to support you. We will pass your lovely comments to staff. Best wishes. Julie.

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Frequently Asked Questions about The Riverside Group Ltd

Costs for care homes owned by The Riverside Group Ltd

Average costs per week for care homes owned by The Riverside Group Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by The Riverside Group Ltd, based on undefined out of 11 settings.

Type of Care ProvidedAverage Weekly Cost

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

Average costs per week for care homes owned by The Riverside Group Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by The Riverside Group Ltd, based on undefined out of 11 settings.

Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does The Riverside Group Ltd own?

The Riverside Group Ltd own 11 Care Homes.

Which The Riverside Group Ltd Care Homes have the highest review score?

Protheroe House, Lorenco House & Roden Court have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Riverside Group Ltd to verify any information. View our terms and conditions. The Riverside Group Ltd has a Basic Service -more info.