Care Home Owned by Care Plus & Complete Care (UK) Ltd in Hertfordshire

the main lounge and she felt abandoned and alone. Many of the new staff brought in after complaints were non-verbal as far as residents were concerned and she was even put to bed by an elderly Spanish man who usually served the tea. Although she made physical improvements my wife had falls, went to sleep un-noticed on a sofa in the lounge, was often left in her pyjamas all day and her main activity was sitting in a chair. As a family we were forced to move my wife after being there for two months and have found a far better place at about the same cost where she receives friendly and supportive care. I would definitely warn people off going to Houndswood House these days.

happy days here before his sad passing.

and food and drink were made available. We have returned several times for various reasons and have been welcomed by everyone. The staff have been like a family, including management.

but physically she’s doing great. After a few months at Houndswood, she’s walking, absolutely loves the food and the catheter is gone!
My family and I know that her determination to ‘walk about’ has been challenging but all the staff and management have continued to find ways of supporting her and we are very grateful for this. They are always so kind, caring and patient and my mum is really fond of them.
There is a lovely rapport between staff and residents at Houndswood House with lots of smiles and chat. The staff work really hard to keep everyone happy and well cared for. I think they do an excellent job!

dignified. The staff couldn't have done more for her and looked after her and all of us too.

and comfortable end of life anywhere else.
Heartfelt gratitude to all at Houndswood.

she returned to the care home for one week, at which point, on the 1st of August, she sadly passed away but with good care offered in her final days.

The activities staff have also made a huge positive difference since they have been in the role, getting my dad out of his room more and generally bringing a lot of enthusiasm and energy to the home.

it makes you feel like you're visiting his home. Could not wish for a nicer place and it is so easy to get to feel very reassured that my grandad is being looked after and cared for.

who prefer a little time to themselves. The team are always finding new activities that are fun and interesting. A well-led managed makes it all run like clockwork, with a smile.

the residents alive both physically and mentally. The management keep the home running exceptionally well making sure each resident is treated with dignity and care. Excellent.

staff are always friendly and polite. My father has Parkinson’s and my mother had a severe stroke many years ago and the staff treat their disabilities with great compassion and sensitivity.