Care Homes Owned by Liverpool City Council in Merseyside

and she is engaging more with me. I cannot praise this care home enough regarding the standard of care my mum receives.

nothing but kindness and affection towards my aunt and often go above and beyond their already professional responsibilities. When there are problems, they are dealt with swiftly and professionally. The new management has demonstrated their desire to improve life for the residents with lots of good ideas being implemented, and I am very happy that my aunt is at Brushwood.

become like family. The entertainment staff are amazing.

thank them enough for their loving care and attention they give to their residents, they really are simply the best.

building is 10 out of 10. It's a happy home that is what matters. Happy family.

the building is so high we feel it should be held up as an example of what can be achieved in such settings. We cannot thank the staff enough for all that they have done for our mum. They are all very special people who we will never forget and be eternally grateful that our mum was cared for by them.

the fondness she has for them by the look on her face, how she lights up when she sees them. I can't thank them enough for the care and dedication they provide. Highly recommended place of residence for anyone's loved ones.

my family. Millvina House is just like one big family. We would highly recommend.

looking at the home as a possibility, as it does not fully reflect the standard of work that has been achieved in the home during the pandemic and during the ongoing crisis in social care. The staff we have observed have always behaved in a caring and professional manner towards the residents and their families. Brushwood's approach to visiting during the pandemic was to put the needs of the residents first and to allow visiting with a realistic and pragmatic approach to Covid security. This certainly worked well for our family. The staff on my mother's unit know the residents well, manage their care effectively and treat residents with the dignity they deserve.

Much love.

my mum, but we as a family are made to feel comfortable and looked after. They keep us up to date with everything and just little things, like remembering our names and asking how we are.
I want to give special credit to one team member in particular, who like all the staff goes over and above to ensure my mum is happy in Brushwood.

brought us, all the staff were kindly video calling our family so our dad could see and hear us. This was heartbreaking as he’d cry and would be wondering why we were not visiting. The staff reassured us they were constantly telling our dad it’s due to covid, however, we now visit and are happy with the environment he’s living in and the kind caring people looking after him. So thank you, to the staff at Brushwood for your dedication and care.

my nan, or take her to church on a Friday morning. It is truly amazing the things they do for her. She is currently in the early/mid-stages of dementia. The whole team of staff know exactly what they’re doing and how best to keep my nan engaged and active. The community at Brushwood really feel like an extension of our own family and it’s a real pleasure to go in to visit my nan twice a week, knowing that I will be welcomed in by everyone there. Throughout my visits, people will pop their heads in, say hi and offer to grab cups of tea or coffee for us. They honestly cannot do enough to accommodate both my nan and also us as family. I cannot recommend Brushwood highly enough!

The home is open and friendly, they have a facilities officer who organises singing and entertainment events she is brilliant. Myself and my family cannot thank all of you enough. You showed us dignity when my wife passed away. We will not forget you.

say I’ve never seen him look so happy and healthy. The staff go above and beyond for not only the residents but also the residents visitors. They're all so very welcoming, and always greeted with a lovely smile. I’m offered numerous cups of tea and snacks on every visit. Nothing seems too much for them, even though they're busy they will always stop to say hi. I can’t thank them enough for making my resident as happy as he is. Which has taken a whole load off the family, knowing he’s happy makes us very happy. I can’t thank all staff enough for the care they provide and I highly recommend brushwood to everyone. Thank you so much.

a very special day and we all felt we were visiting our mum/nan/grandma in her own home. Priceless to see how happy she is. Big thank you to the staff for the care and attention they give to our mum.