Size 64 rooms
Size 38 rooms
Equilibrium Healthcare Ltd has a Group Review Score of 6.9 (6.947) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Equilibrium Healthcare Ltd must have a Review Score.
My father recently experienced abuse at this care home by a member of staff. While I acknowledge that this care home generally provides good care, this incident is deeply troubling and should never have occurred. It is essential that such incidents are addressed promptly and measures are put in...
My father recently experienced abuse at this care home by a member of staff. While I acknowledge that this care home generally provides good care, this incident is deeply troubling and should never have occurred. It is essential that such incidents are addressed promptly and measures are put in place to prevent them from happening in the future. The social worker has been amazing but no support from the management of the home with the communication.
We would like to extend our sincere apologies. If you would like to make a formal complaint, please do so using our complaints procedure via one of the following options: - By contacting the service on 0161 219 1300 asking to speak to the Registered Manager- By writing to the Registered Manager at...
We would like to extend our sincere apologies. If you would like to make a formal complaint, please do so using our complaints procedure via one of the following options: - By contacting the service on 0161 219 1300 asking to speak to the Registered Manager- By writing to the Registered Manager at Moston Grange Care Home, 29 High Peak Street, Newton Heath, Manchester, M40 3AT.- By contacting Equilibrium Healthcare through the contact tab on the website (www.equilibriumhealthcare.co.uk/contact)
I feel my sister is well cared...
I feel my sister is well cared for and safe.
In general, I am very pleased with the care my husband is receiving at Moston Grange. The staff are pleasant, polite and very caring. They treat my husband with respect and professional. The unit is very clean and his room is always clean and tidy. The reason I didn't award 5 stars is because there...
In general, I am very pleased with the care my husband is receiving at Moston Grange. The staff are pleasant, polite and very caring. They treat my husband with respect and professional. The unit is very clean and his room is always clean and tidy. The reason I didn't award 5 stars is because there are not enough fresh vegetables included in his meals. Almost daily he is served baked beans with his meals rather than fresh vegetables despite me telling staff that he doesn't like them.
On behalf of my family and I, I cannot emphasise our appreciation enough regarding the exemplary care and attention to detail my husband has received for over four years from the wonderful, dedicated staff team on Deanvale unit at Moston Grange Care Home. The empathy and quality of care shown to my...
Thank you from the bottom of our hearts, we will never forget you.
I could not praise Oakland House nursing more, they have given my brother the best care that could be expected. Their care and kindness to both my brother and my family is second to none. The home is beautiful, clean and welcoming the staff are amazing very helpful.
I could not praise Oakland House nursing more, they have given my brother the best care that could be expected. Their care and kindness to both my brother and my family is second to none. The home is beautiful, clean and welcoming the staff are amazing very helpful.
Thank you for the positive feedback and taking the time to write a review. The team and myself find that your brother's care is important to us and your involvement with us.
Never judge a book by its cover comes to mind when talking about Oakland House nursing home. Our brother has been in the care of Oakland for the past 17mths, the treatment and care he has been given by the staff on the Willow Unit especially two staff who have gone above and beyond I can only rate...
The facilities of the home are good, his room is always immaculately clean matter no when we visit, the staff are extremely friendly and patient focus, the food must be good because he never refuses it or complains. The home is now under new management the manager, our dealings with her have given us great faith in her qualities and leadership. We would like to give massive thanks to all the staff for their support and care, giving us as a family great peace of mind.
Thank you for your kind words and the positive feedback received regarding the care of your brother. It is really important to me as a manager and to our team that your brother and yourself are central to his care. Oaklands will always be a home for him.
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