Care Home Owned by Yorkare Homes Ltd in West Yorkshire

Reply from Tee Tatum, Homes Manager at Horsforth Manor Care HomeThank you so much for taking the time to share such a thoughtful review.
We understand how difficult the decision to choose a care home can be, especially when supporting a loved one living with Alzheimer's. Knowing that our team has been able to provide your mum with care that is rooted in patience, dignity, and genuine kindness means more to us than we can express.
Your reflection on being able to simply be a daughter again is especially powerful. That sense of peace of mind and emotional space is what we hope to give families, and we are grateful that our support has helped you spend those precious, meaningful moments together.
Thank you for trusting us with your mum's care and for recognising the dedication and compassion of our team. Your gratitude will be shared with the staff.

Reply from Tee Tatum, Homes Manager at Horsforth Manor Care HomeThank you so much for taking the time to write such a heartfelt review. We are touched by your kind words and by the trust you and your daughter have placed in Horsforth Manor.
Creating a welcoming, inclusive environment for residents and their families is at the heart of everything we do, and it means so much to hear that this has been your experience. Your recognition of our staff and activity coordinators will be shared with the whole team-they take enormous pride in going above and beyond, and your feedback reinforces just how meaningful their work is.
We are also incredibly grateful for your special mention of Tee. Her dedication, passion, and commitment to the highest standards truly shape the culture of our home, and your words reflect exactly what she strives for every day.
Thank you again, it is a privilege to support you and your family.

Reply from Tee Tatum, Manager at Horsforth Manor Care HomeThank you so much for taking the time to leave such a lovely review. We are delighted to hear how happy and settled your Grandma is at Horsforth Manor, and it means a great deal to know that she feels it is her home.

Our team work hard to create a caring, engaging, and secure environment, so your kind words are incredibly rewarding. Building strong bonds with residents and their families is something we value, and we're pleased this has been your experience.

Thank you again for your recommendation and continued trust in us. We feel privileged to be part of your Grandma's life and your family's journey.

Warmest regards,
The Horsforth Manor Team

Reply from Tee Tatum, Home Manager at Horsforth Manor Care HomeThank you so much for taking the time to leave such a kind and thoughtful review. We are absolutely delighted to hear that your grandfather is so happy with us and that he feels safe, secure and well cared for.
It means a great deal to our whole team to know that our staff have made such a positive difference to his wellbeing and happiness. We pride ourselves on building strong relationships with both our residents and their families, and clear communication is something we see as essential, so we are pleased this has been your experience.
Thank you also for recommending our home to others. Your feedback is incredibly valued and will be shared with the team, who will be very encouraged by your lovely words.

Reply from Tee Tatum, Home Manager at Horsforth Manor Care HomeThank you so much for taking the time to leave such a thoughtful review. It means a great deal to myself and the entire team at Horsforth Manor. We are delighted to hear how welcomed and supported your mum has felt, and your kind words about our staff's care, professionalism and genuine compassion will be shared with them all. Knowing that our activities, surroundings and approach to person-centred care have helped your mum feel happier, more settled and more like herself is incredibly rewarding for us. Providing families with peace of mind is at the heart of what we do, and we're so pleased we've been able to offer that to you. Thank you again for your recommendation and trust - it's a privilege to care for your mum.

Reply from Tee Tatum, Home Manager at Horsforth Manor Care HomeThank you so much for taking the time to leave such a wonderful review. It really does mean a great deal to myself and the whole team at Horsforth Manor to hear how happy your mum is and that you have peace of mind. We are passionate about creating a warm, lively and inclusive home where residents feel safe, stimulated and part of a community, so it's lovely to know the atmosphere, activities and outings have made such a positive impression. Our team works incredibly hard to ensure every resident is supported with care, kindness and a smile, and your comments about the food, activities and overall standard of care will be shared with everyone. Thank you for trusting us with your mum's care. We feel privileged to be part of her life and your family, and we look forward to creating many more happy times together.

Reply from Tee Tatum, Home Manager at Horsforth Manor Care HomeThank you so much for your wonderful words. We are thrilled that your mum feels safe, happy, and stimulated here at Horsforth Manor. Knowing that our care, activities, and community have helped her make friends, enjoy outings, and even play football means the world to us.
Our team from care staff to catering, activities, nurses, and all behind-the-scenes colleagues appreciate your recognition. Creating a warm, welcoming, and engaging environment for every resident is at the heart of everything we do, and your kind feedback reassures us that we are achieving that.
Thank you for trusting us with your mum's care and for sharing your experience so beautifully.

Reply from Tee Tatum, Home Manager at Horsforth Manor Care HomeThank you so much for your kind words Jane. We are delighted to hear that your mother feels comfortable, safe, and happy at Horsforth Manor. Creating a welcoming, joyful environment where every resident feels part of our big "family" is at the heart of everything we do.
Your recognition of our team, from care staff to activities coordinators is appreciated. Myself and all my amazing team are touched by your praise, it inspires us to continue going above and beyond every day.
Thank you for trusting us with your mother's care and for sharing such a wonderful review.

Reply from Tee Tatum, Home Manager at Horsforth Manor Care HomeThank you so much for your kind words. It means a great deal to our team to hear that your mum has settled in so well and that you feel welcomed and supported when visiting. We strive to get to know each resident as an individual and ensure they enjoy the best possible quality of life, and it's wonderful to hear that this is reflected in your experience.
We're also delighted that you and your mum enjoy the activities we offer, they're designed to bring residents and their families together and create happy, meaningful moments. Your feedback is truly appreciated, and we're so glad that Horsforth Manor feels like home for your mum

Reply from Tee Tatum, Home Manager at Horsforth Manor Care HomeThank you so much for your wonderful review. We are delighted to hear how well your mum has settled at Horsforth Manor and the positive difference living with us has made to her health and wellbeing.
Your kind words about our team, the Residential floor and the care manager's proactiveness and attention to detail are greatly appreciated, and I will be sure to share your feedback with everyone. It is also lovely to hear how much you enjoy the home's environment, facilities and our activities programme, as well as the strong links we have with the local community.
Thank you for your trust and your 100% recommendation. It is a pleasure to care for your mum and to welcome you whenever you visit.

Reply from Tee Tatum, Home Manager at Horsforth Manor Care HomeThank you for your wonderful review! We're delighted to hear that you feel Horsforth Manor offers a true 5-star experience. Our team takes great pride in creating a welcoming, beautifully maintained environment and in bringing energy and joy to every day for our residents and visitors. Your kind words about our staff mean so much - we'll be sure to share them with the whole team.

Reply from Tee Tatum, Home Manager at Horsforth Manor Care HomeThank you so much for your lovely words. Were absolutely thrilled to hear how well your mum has settled and the progress shes made in such a short time. Seeing her enjoying herself, engaging with others, and feeling more like herself again means the world to us. The whole team will be so pleased to know their care and efforts have made such a difference.

Reply from Tee Tatum, Home Manager at Horsforth Manor Care HomeThank you so much for sharing such a moving and heartfelt message. It's an honour to be entrusted with the care of your beloved wife, especially after so many years of a devoted marriage. We understand how emotional and challenging the journey through dementia can be - for both individuals and their families and we're truly touched to know that you feel at peace and supported by our team here at Horsforth Manor.Your kind words about our home, staff, and the care we provide mean the world to us. We are deeply committed to creating an environment where residents are treated with the dignity, compassion, and respect they deserve-and where families feel confident and reassured.Thank you again for your trust and encouragement. It's a privilege to care for your wife, and we're always here for you both.

Reply from Emma Littlewood, Area Manager at Horsforth Manor Care HomeWe are sorry you were not happy with your Aunts experience of Horsforth Manor last year. The Home was very new at that time and the staffing levels have increased since then, as our resident numbers have increased. The team member you have referenced is no longer in employment at the Home. Regarding a complaint to the Home owners, this has not been received otherwise a response would have been provided. The company prides itself on its openness and takes all complaints very seriously. If you wish to discuss this further please do not hesitate to reach out to the team.