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View the details of all 15 locations (with 495 reviews) owned by Yorkare Homes Ltd
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York Road, Haxby, York YO32 3DX
"I visit almost every day so I am fully aware of how the home is run. There have been many staff changes in recent months, which have…" Read all 13 reviews
Haxby Hall is now open! The Home is located on York Road, in the heart of Haxby, within walking distance of the village's amenities such as the local supermarket, cafĂ© and village hall. Yorkare Homes enjoy a reputation of providing high quality… Read more about Haxby Hall Care Home
Coningham Avenue, Rawcliffe, York YO30 5NH
"We needed emergency respite care and Rawcliffe were amazing at arranging this at short notice, and again readjusting plans for us when a…" Read all 18 reviews
Residential and Dementia care is provided for both permanent, respite and day care, in separate areas of the home. Dementia care is provided in the Haven area. Luxury facilities include an in-house bar, a full beauty salon and hairdressing room and… Read more about Rawcliffe Manor Care Home
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Reply from Emma Littlewood, Area Manager at Haxby Hall Care Home
Thank you so much for sharing your kind and thoughtful feedback. It's incredibly reassuring to hear how the recent changes at Haxby Hall have had such a positive impact on your husband's experience - and on your own peace of mind as someone who visits regularly. We're especially pleased to know that you feel the new manager's experience is making a real difference, and that communication with families has been clear and consistent. Supporting both residents and their loved ones is at the heart of what we do, and your words mean a great deal to the whole team.
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Submitted via Website • Report
Reply from Emma Littlewood, Area Manager at Haxby Hall Care Home
Thank you so much for taking the time to share this thoughtful and heartfelt update. We truly appreciate your honesty and the opportunity you gave us to improve following your previous review. We're absolutely delighted to hear that you've seen such a positive turnaround. Your recognition of the team's dedication means a great deal to us - everyone has worked hard to ensure that the care we provide is not only safe and consistent but also compassionate and personal. We're especially pleased to know that your visits with your mum have become more peaceful and positive. That's exactly the kind of experience we want for all our families. Your feedback about communication, the new management, and the way we respond to concerns reassures us that we're moving in the right direction. Thank you again for your support and for holding us to a high standard. We look forward to continuing to build your trust and to making a place where residents and their families feel genuinely cared for.
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Submitted via Postal Card • Report
Reply from Alison Attree, Experience Coordinator at Haxby Hall Care Home
Thank you for such a glowing review! We're absolutely thrilled to hear that you've had such a positive experience with every aspect of our home in Haxby, from the building itself to our wonderful team and activities. Your kind words mean so much to all of us and will be shared with the entire team.
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Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care Home
Thank you so much for your kind words and for taking the time to share your experience at Rawcliffe Manor Care Home. We are delighted to hear that you and your mum had a positive experience, and it truly means the world to our team. We are absolutely delighted that your mum was able to return home, and we sincerely hope that everything is going well for her. Supporting our residents and their families is at the heart of what we do.
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Reply from Emma Littlewood, Experience Coordinator at Haxby Hall Care Home
Thank you for your review, we're thrilled to hear that you enjoyed Mothers Day in the home. I will ensure that your thanks and kind words are passed on to the wider teams.
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The surroundings are lovely - we enjoyed sitting in the Sky Bar and also made use of one of the lounges to play dominoes and watch TV which my dad enjoyed. The carers and staff were always very kind and helpful and happy to go the extra mile if they could. The manager was very approachable and always quick to respond to enquiries and resolve any issues.
A small downside is that messages don't always get through. It took a few phone calls to make sure Dad had a haircut! Overall, a good experience!
Reply from Charlie Parker, Home Manager at Haxby Hall Care Home
Thank you, for your kind feedback regarding the home, the care, and our team. We're thrilled to hear that your dad had such a positive experience during his stay with us. Feedback is incredibly important to us, and we truly appreciate you taking the time to share your thoughts.
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Reply from Lisa Stewart, Home Manager at Haxby Hall Care Home
Thank you for your review, all feedback is taken constructively especially with only being open for 12 weeks. I would like to reassure you and your mum that we do analyse call bell times every day and monthly via an audit. We have found that 98% of calls are answered in a timely manner and have had very few concerns regarding these from other residents. Regarding activities, our Activity Lead had to have unforeseen time off which did reduce the amount of activities on offer when first opening. Other team members have now been recruited to expand that team and offer more activities going forward, 7 days a week. Likewise in the kitchen, we are now expanding this team as our resident numbers are increasing. I am confident that over the coming weeks, many improvements will be noted.
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