Care Homes Owned by Yorkare Homes Ltd in North Yorkshire

all go out of their way to be friendly and chatty to all the residents. Family are also made to feel welcome and can visit freely. The range of activities put on are really well thought out and can include family members which is so nice to do things with your loved ones and other people I felt they really expanded life for my mum She loved the food and there was always something she liked she also enjoyed the communal atmosphere of the dining room and amazingly her weight improved Sadly mum was put on end of life care due to an unexpected illness. So her stay here altered but once again they showed mum and the family what true care in this setting can be , for this I thank-you

caring & made sure that all of her needs were met, not only physical but also social & emotional as well. I was able to see photographs of my mum on the social media page meaning that I could see that she was enjoying herself. The care home is meticulously clean & well organised. This is the third time my mum has stayed at Rawcliffe Manor for respite care & I can go away on holiday knowing that my mum is safe, happy & being well looked after. Thanks again for ensuring that my mum had a lovely stay with you. Highly recommend!

of care and in my opinion has added to how the home has improved. It is very important that family are kept informed at every level of change to their loved on in residence and this has been achieved.

and I promised that if we could have one month without a serious negative incident then I would gladly update this review.
A new manager, company support, and a staff that are thriving on the positive feedback that comes from delivering great care, are all making HH am excellent care home. Communication is improving markedly and systems have also improved.
The biggest win for me is that, when there has been something wrong, it is taken seriously, addressed quickly and sorted out appropriately. I've realised in the last couple of weeks I'm finally visiting Mum and not arriving at the home each day to troubleshoot a list of problems. Thank goodness for that!

extraordinary people that work there.
Thank you, to each and every one of you, for the comfort and support you gave us all over his last few days.

home. The rooms are spacious, light and comfortable, and were always clean.
The carers quickly got to know my Mum and built up a relationship and this home would be our first choice if further care is needed in future.

Unfortunately he decided to stay very much in his room not being much of a mixer. This was a shame as there seems to be a lot going on but that was very much his choice.

The surroundings are lovely - we enjoyed sitting in the Sky Bar and also made use of one of the lounges to play dominoes and watch TV which my dad enjoyed. The carers and staff were always very kind and helpful and happy to go the extra mile if they could. The manager was very approachable and always quick to respond to enquiries and resolve any issues.

A small downside is that messages don't always get through. It took a few phone calls to make sure Dad had a haircut! Overall, a good experience!

they were so gentle and sincere in the way they cared for her, lovely, solid, kind, funny, experienced team of first class staff. (only thing I would ever change is the noise in the corridors from the call bell and maybe get some dementia friendly tv remotes)- Cannot thank them enough for being the best.

staff member has also been very caring and helpful when my friend has needed support. Tea is a favourite of my friend and she reliably tells me the ladies do a very good job of it. 100% recommended to others .

just everybody. You know that this is a good place and you can leave your loved one in safe hands. The fact that this was my husband's second respite stay at Haxby Hall and has already agreed to a third when I need a break, says it all.

done.

enjoyable as possible. Any issues raised have been promptly responded to and I feel confident that my parent is being well looked after. Before moving there accessing a GP had been nigh impossible but now they get proper access to a GP and their chronic health issues are now well managed. Food has been the only disappointment, meals can be very good sometimes but the choice and quality could be much better. Management is fully aware of the situation and working to resolve it with the appointment of a permanent head chef. The decision to move to a care home was not easy but Haxby Hall has been the right choice for my parent and the whole family.