"I cannot praise Haxby Hall enough. It was by chance that following hospitalisation my partner was accepted and at that time little was…"
Read all 18 reviews
"Rawcliffe Manor Care Home has simply been fantastic. Mum was admitted in June 2025 for respite care but become a permanent resident from…"
Read all 25 reviews
from £1,575 / week
72 Rooms
Location Type
Care Home
Residential and Dementia care is provided for both permanent, respite and day care, in separate areas of the home. Dementia care is provided in the Haven area.
Luxury facilities include an ... Read more
Yorkare Homes Ltd has a Group Review Score of 9.4 (9.376) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Yorkare Homes Ltd must have a Review Score.
from Patricia M (Partner of Resident) published on 1 July 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
I cannot praise Haxby Hall enough. It was by chance that following hospitalisation my partner was accepted and at that time little was known about the home but on an initial visit I was impressed but reserved judgement on the care until he had settled. My partner settled within about 5 days and that
was amazing as he'd been unsettled in hospital and in the rehab unit where he was following 2 broken hips. The level of care is second to none. The staff are alert to each residents needs. Not only do they provide them with care they chat to them and all play a pivotal role in providing excellent care for all. I would have absolutely no hesitation in recommending Haxby Hall to anyone going through the enormously difficult decision of placing their loved one in a care facility. Thank you all staff of Haxby Hall for your dedication.
Reply from Mandy Thompson, Homes Manager at Haxby Hall Care HomeThank you for sharing such a thoughtful review. We're delighted to hear how well your partner has settled at Haxby Hall, knowing he felt comfortable within just a few days is lovely to hear. Our team work hard to provide attentive, person-centred care, and it's so nice to hear that their conversations, support and dedication have made a positive difference.
Your recommendation is appreciated, and we're grateful for the trust you've placed in us during such an important decision. Thank you again for your kind words.
from Lewis C (Grandson of Resident) published on 24 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Haxby Hall staff and the building has been incredible ever since my gran went in. Everyone, from the cleaners to the sisters couldn't care anymore and are always welcoming.
Reply from Mandy Thompson, Homes Manager at Haxby Hall Care HomeThank you for sharing such a lovely review. We're delighted to hear you've felt welcomed by everyone here at Haxby Hall.
It means a great deal to the whole team to know their care and kindness are making a positive difference. Creating a warm, friendly environment for residents and their families is important to us, and your feedback reflects what we strive for every day.
Thank you again for your kind words and for taking the time to share your experience.
from J C (Daughter of Resident) published on 17 June 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
This is an amazing care home. My mother is very well cared for, and nothing is too much trouble for the staff at the home. They are genuinely caring and delightful.
Reply from Mandy Thompson, Homes Manager at Haxby Hall Care HomeThank you so much for sharing such a lovely review. We're delighted to hear that you've found our team to be supportive and attentive, and that the staff's genuine care is shining through. Your feedback means a lot to our team, and I know they'll be delighted to hear your lovely comments. Thank you again for sharing them.
from Cheryl F (Daughter of Resident) published on 5 June 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum is currently in Haxby Hall on respite. We had been with her a few weeks ago about moving in so we were already familiar and knew after mums time on hospital home was not an option.
We are very happy with the care mum is receiving. All staff are friendly and helpful. We go in a few times a day
so we are really getting to know other residents and all staff as if this becomes permanent then they will be our new "family"
Always going to be teething issues. But we chat them through. Create a plan and it's resolved.
I have been in other care homes with other family members which have not been anything like as brilliant and warm as Haxby Hall. Definitely gets my vote and thank you for looking after my mum.
Reply from Mandy Thompson, Homes Manager at Haxby Hall Care HomeThank you for taking the time to share such a thoughtful review. We're pleased to hear that your mum is settling in well during her respite stay and that you're happy with the care she's receiving.
It means a great deal to the whole team to know that you feel welcomed and supported, and that you've been able to get to know our residents and staff during your visits. We understand how important it is to feel confident and comfortable, especially when considering longer-term care, and we're glad you feel that Haxby Hall offers a warm and positive environment.
We value open communication, and we're pleased that any early teething issues have been easily resolved through conversation and planning together. Working in partnership with families is important to us.
Thank you again for your kind words and for trusting us to look after your mum. We're always here if you need anything.
from Andrew W (Son of Resident) published on 27 May 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
So far after 1 week it's been a very good experience, the entrance to the home is really welcoming and gives a friendly relaxed feel. All the members of staff have been great always willing to help and have listened and taken on board all the info we have shared with them prior to my Mum becoming a
resident. The food looks great and really appetising so definitely so far so good.
Reply from Mandy Thompson, Homes Manager at Haxby Hall Care HomeThank you for taking the time to share your lovely feedback. Creating a welcoming, relaxed atmosphere is incredibly important to us, so it's wonderful to know the entrance and environment made a good impression. Our team will be thrilled to hear your kind words. They work hard to make sure every resident and family feels listened to, supported, and cared for, especially during those early days of settling in. We're also pleased that the food has stood out, our kitchen team takes great pride in preparing meals that are both nutritious and enjoyable. It means a lot that you feel confident and reassured so far. We look forward to continuing to support your mum and your family in the weeks ahead.
from Sue S (Daughter of Resident) published on 23 March 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Rawcliffe Manor Care Home has simply been fantastic. Mum was admitted in June 2025 for respite care but become a permanent resident from August 2025. From the first moment the care staff, kitchen and cleaning staff, receptionist, entertainment staff, hairdresser and management team have show nothing
but care and compassion towards mum and her wider family. Mum wasn't thrilled to be staying in a home but with the care and support of all the team she accepted it and loved RM. She loved her trips out with the other residents. The catering staff encouraged her to eat even going to lengths to provide her with blueberries for her cornflakes. The care team are 2nd to none - I never once had to explain who my mum was. A wonderful caring home.
Reply from Nikki Higgins, Homes Manager at Rawcliffe Manor Care HomeThank you for your kind and heartfelt review, it means a great deal to all of us at Rawcliffe Manor. We're pleased to hear that your mum settled in and came to feel at home with us. Supporting residents and their families through that transition is important, and it's wonderful to know our team could make that difference for her. Your lovely comments about our staff across all departments will be shared with the whole team. It was a privilege to care for your mum and to be part of her journey. Thank you again for your trust and for taking the time to share your experience.
from Gill W (Daughter of Resident) published on 20 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Both my parents moved into Rawcliffe Manor at the very end of November and are still living there. They started as respite individuals, but have been so impressed with their Care they are now registering as permanent residents. We have had 2 occasions when Mum was rushed to hospital. The nursing staff
were so quick to identify a possibility of sepsis initially and the 2nd time pneumonia which undoubtedly saved her life.
All the staff are excellent - so professional and caring. Particularly impressed with the female Manager who goes out of her way to help my Father with his endless computer problems. The food and cleanliness are outstanding too
Thank you Rawcliffe Manor
Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care HomeThank you so much for taking the time to leave us a review of your experiences . We are delighted to hear that both your parents have settled so well at Rawcliffe Manor and that they have chosen to make it their permanent home. Your kind words about our team mean a great deal to us, they work tirelessly to ensure residents receive prompt, attentive and professional care, so it is very rewarding to know their quick actions made such a difference to your mum's wellbeing. I will also share your lovely feedback with all our staff, who take great pride in providing a caring, supportive environment, as well as high standards of food and cleanliness. It has been a pleasure to support your father too - computer challenges included! Thank you again for your trust and appreciation. We are honoured to care for your parents and to support your family.
from S W (Daughter of Resident) published on 12 January 2026
Submitted via Website • Report
Overall Experience3.0 out of 5
It is 6 months since I last wrote a review for the Care Home. At that time I was delighted to report a significant improvement in the care provided and, while not perfect, was happy to say that concerns were listened to and addressed when they did crop up. I can still say that concerns are listened
to and I also witness a high degree of care from the staff, but the reality of the last couple of months is that standards have dropped. There have been a number of frustrations with e.g. long delays to answer a call bell, miscommunications with night staff who don't know Mum's needs, Mum's room being left untidy by staff after morning cares etc. The bottom line is that standards have dropped below their high point in the summer. It isn't all poor. I witness so many caring actions from staff, but all the good is now coloured by the frequent need to report problems.
Reply from Sharon Conarty, Home Manager at Haxby Hall Care HomeThank you for sharing your feedback. We appreciate all comments, as they help us to improve the quality of care we provide. We are grateful for your positive comments regarding our responsiveness and the care of your mum, but we have also noted the concerns you raised. Timely responses and attentive care are priorities for us, and your concerns have been shared with our team. We are reviewing our procedures for housekeeping, communication, and staffing to ensure all areas are addressed. We remain committed to improving our services and providing the highest level of support to all residents. Thank you again for bringing this to our attention.
from Linda J (Wife of Resident) published on 12 January 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My husband has been cared for at Rawcliffe Manor for 3 1/2 years. His condition has deteriorated (Parkinson's and related dementia) during which time his care has been adapted to meet his changing needs .
He can now do nothing for himself. All the carers treat him with respect and do everything
possible to stimulate him , meet his needs and make his life as happy as is possible.
Not only do they look after my husband , they also look after me. There are times when it's hard for me to cope with "losing" my husband at such a young age but there is always someone there for me too .
I have only seen kindness, consideration and professionalism .
When I walk into the home I feel support in a welcoming environment. Our grandson thinks grandpa lives in a hotel.
Friends ,who have visited my husband, have chosen Rawcliffe Manor for their loved ones because of what they have experienced during their visits.
I can cope with our sad situation because of Rawcliffe Manor
Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care HomeThank you so much for taking the time to share your experience of Rawcliffe Manor with us. As Home Manager, it means a great deal to me and the entire team to read your kind words. Caring for your husband over the past three and a half years has been a privilege, and we are committed to continually adapting his care to meet his changing needs with dignity, respect and compassion. Your recognition of our team's professionalism and kindness will be deeply appreciated by all our staff. We also strongly believe that supporting families is just as important as supporting our residents, and I am glad you feel comforted and welcomed here. Knowing that Rawcliffe Manor has helped you cope during such a difficult journey reinforces why we do what we do. Thank you for your trust and for allowing us to be part of your family's life.
from Anne E (Daughter of Resident) published on 19 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum was in this amazing care home for 7 wonderful months , from the very first day to her passing on 28th November with the care of staff beside her, she had the best care we could have wished for, The staff are so caring nothing is too much trouble and the home itself is beautiful. We looked around
at other homes before choosing Haxby Hall, you may think it is expensive but believe me it is worth every penny and I highly recommend it .
Reply from Sharon Conarty, Home Manager at Haxby Hall Care HomeThank you so much for taking the time to leave such a thoughtful and touching review. It means a great deal to us. We are honoured that your mum spent her final months with us, and that we were able to support her and your family from her first day in our care. Knowing that she was cared for with compassion, dignity, and kindness, and that our team could be there beside her at the end, is something we hold very close to our hearts. Your kind words about our staff and home are deeply appreciated, our team work tirelessly to ensure nothing is ever too much trouble, and your recognition means more than you know. Thank you for trusting Haxby Hall with your mum's care and for your heartfelt recommendation. Our thoughts remain with you and your family.
from I R (Son of Resident) published on 5 November 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Really beautiful home.
Very helpful staff - all of them. Very flexible nothing a problem!
Open and tarsnaparent.
Well decorated - perfect.
Will definitely use again.
Really helped us as a family.
Would always recommend.
Well done to all of you! and Thank you so much from all of us!
Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care HomeThank you so much for your wonderful feedback! We're delighted to hear that you found our home welcoming and our team so helpful and flexible. It means a lot to know that we could support you and your family and make your experience a positive one. Your kind words and recommendation are truly appreciated, the whole team will be thrilled to read them!
from S K (Daughter of Resident) published on 29 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
I went with mum with a heavy heart to have two weeks respite as a care home was never part of what we had hoped for. During this time mum wanted to stay as she felt so safe there ,she soon made some friends. All the staff from reception, maintenance, cleaners, carers,
activity leaders and management
all go out of their way to be friendly and chatty to all the residents. Family are also made to feel welcome and can visit freely. The range of activities put on are really well thought out and can include family members which is so nice to do things with your loved ones and other people I felt they really expanded life for my mum She loved the food and there was always something she liked she also enjoyed the communal atmosphere of the dining room and amazingly her weight improved Sadly mum was put on end of life care due to an unexpected illness. So her stay here altered but once again they showed mum and the family what true care in this setting can be , for this I thank-you
Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care HomeThank you so much for sharing such a heartfelt review and for allowing us to be part of your mum's journey. We know how hard it was to make the decision for respite care, and we're touched to hear that she felt safe, comfortable, and happy here. It's wonderful to know she made friends, enjoyed the activities, and found joy in the communal atmosphere and meals. We're deeply sorry for your loss and extend our sincere condolences to you and your family. It means a great deal to hear that our team could offer comfort and support to your mum, and to you, during her final days. Every member of our team, from carers and activity leaders to housekeeping and management will be touched by your kind words. Thank you for trusting us with your mum's care and for taking the time to share your experience during such a difficult period.
from C W (Daughter of Resident) published on 11 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We are delighted to have 'discovered' Rawcliffe Manor. Mum has been very happy there for over a year. She receives wonderful, compassionate and friendly care. The whole team have an excellent attitude and clearly love their vocation. Thank you.
Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care HomeThank you so much for your kind words. We are delighted to hear that your mum has been happy with us over the past year. Our team takes great pride in providing compassionate and friendly care, and it means so much to know that this is reflected in your experience. Your feedback is a wonderful encouragement to us all - thank you for sharing it.
from Dawn H (Daughter of Resident) published on 8 September 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum (who has dementia) recently stayed at Rawcliffe Manor for respite care while we went away on holiday. My mum received a very high standard of care throughout her stay & had opportunities to join in with a range of engaging activities & to socialise with other residents. The staff were all extremely
caring & made sure that all of her needs were met, not only physical but also social & emotional as well. I was able to see photographs of my mum on the social media page meaning that I could see that she was enjoying herself. The care home is meticulously clean & well organised. This is the third time my mum has stayed at Rawcliffe Manor for respite care & I can go away on holiday knowing that my mum is safe, happy & being well looked after. Thanks again for ensuring that my mum had a lovely stay with you. Highly recommend!
Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care HomeThank you so much for taking the time to leave such a thoughtful review. We are delighted to hear that your mum enjoyed her stay with us and that you felt reassured while away on holiday. Our team take great pride in providing care that meets not only physical needs but also social and emotional wellbeing, so it is wonderful to know this made a difference for your mum. We are also pleased you enjoyed seeing the photographs on our social media - it's important to us that families can share in those happy moments too. We value your continued trust in Rawcliffe Manor and look forward to welcoming your mum again in the future.
from Paul T (Son of Resident) published on 3 September 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Exceptionally high level of care shown to residents from a motivated and committed team. The food is delicious with a great choice available, this is warmly received each meal time by the residents. The security at the home is a high standard that provides a high degree of confidence.
Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care HomeThank you so much for your kind words. We're delighted to hear that you value the dedication of our team and the care they provide for our residents. It's wonderful to know that the variety and quality of our meals are so well received, as mealtimes are such an important part of the day. We're also very pleased that our security measures give you confidence and peace of mind. Your feedback means a great deal to us and will be shared with the whole team.
from Marion F (Wife of Resident) published on 9 July 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I visit almost every day so I am fully aware of how the home is run. There have been many staff changes in recent months, which have improved on how the home was run previously. All these changes have made living at Haxby Hall much better for my husband. The new manager has experience in all fields
of care and in my opinion has added to how the home has improved. It is very important that family are kept informed at every level of change to their loved on in residence and this has been achieved.
Reply from Emma Littlewood, Area Manager at Haxby Hall Care HomeThank you so much for sharing your kind and thoughtful feedback. It's incredibly reassuring to hear how the recent changes at Haxby Hall have had such a positive impact on your husband's experience - and on your own peace of mind as someone who visits regularly. We're especially pleased to know that you feel the new manager's experience is making a real difference, and that communication with families has been clear and consistent. Supporting both residents and their loved ones is at the heart of what we do, and your words mean a great deal to the whole team.
from Brian S (Friend of Resident) published on 11 June 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Excellent! Excellent! Excellent!
Building excellent, carers, cleaners, deputies, entertainment, in fact can't think of anything not excellent!
Reply from Alison Attree, Experience Coordinator at Haxby Hall Care HomeThank you for such a glowing review! We're absolutely thrilled to hear that you've had such a positive experience with every aspect of our home in Haxby, from the building itself to our wonderful team and activities. Your kind words mean so much to all of us and will be shared with the entire team.
from D K (Son of Resident) published on 9 June 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Sadly my dad only spent 2 weeks in Haxby Hall, before passing away. All the staff that looked after dad were amazing, treating him with care and compassion at all times. We couldn't have asked for better care for him.
My only regret, dad didn't spend more time at Haxby Hall, being looked after by the
extraordinary people that work there.
Thank you, to each and every one of you, for the comfort and support you gave us all over his last few days.
from B G (Daughter of Resident) published on 6 June 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
We needed emergency respite care and Rawcliffe were amazing at arranging this at short notice, and again readjusting plans for us when a planned leaving date had to be changed last minute.
Every time I visited I was made to feel welcome by the staff, and there was a lovely feeling of calm within the
home. The rooms are spacious, light and comfortable, and were always clean.
The carers quickly got to know my Mum and built up a relationship and this home would be our first choice if further care is needed in future.
Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care HomeThank you so much for your kind words and for taking the time to share your experience at Rawcliffe Manor Care Home. We are delighted to hear that you and your mum had a positive experience, and it truly means the world to our team. We are absolutely delighted that your mum was able to return home, and we sincerely hope that everything is going well for her. Supporting our residents and their families is at the heart of what we do.
from Janice F (Daughter of Resident) published on 9 April 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My dad recently spent 2 weeks at Haxby Hall on respite. The managers did a home visit which was very reassuring. They found out about him and what he liked. They assured him he wouldn't have to do anything he didn't want to. I had a meal in Restaurant to help settle my dad in which was appreciated.
Unfortunately he decided to stay very much in his room not being much of a mixer. This was a shame as there seems to be a lot going on but that was very much his choice.
The surroundings are lovely - we enjoyed sitting in the Sky Bar and also made use of one of the lounges to play dominoes and watch TV which my dad enjoyed. The carers and staff were always very kind and helpful and happy to go the extra mile if they could. The manager was very approachable and always quick to respond to enquiries and resolve any issues.
A small downside is that messages don't always get through. It took a few phone calls to make sure Dad had a haircut! Overall, a good experience!
Reply from Charlie Parker, Home Manager at Haxby Hall Care HomeThank you, for your kind feedback regarding the home, the care, and our team. We're thrilled to hear that your dad had such a positive experience during his stay with us. Feedback is incredibly important to us, and we truly appreciate you taking the time to share your thoughts.
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