Care Homes Owned by Yorkare Homes Ltd in North Yorkshire

Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care HomeThank you so much for taking the time to leave us a review of your experiences . We are delighted to hear that both your parents have settled so well at Rawcliffe Manor and that they have chosen to make it their permanent home.
Your kind words about our team mean a great deal to us, they work tirelessly to ensure residents receive prompt, attentive and professional care, so it is very rewarding to know their quick actions made such a difference to your mum's wellbeing.
I will also share your lovely feedback with all our staff, who take great pride in providing a caring, supportive environment, as well as high standards of food and cleanliness. It has been a pleasure to support your father too - computer challenges included!
Thank you again for your trust and appreciation. We are honoured to care for your parents and to support your family.

Reply from Sharon Conarty, Home Manager at Haxby Hall Care HomeThank you for sharing your feedback. We appreciate all comments, as they help us to improve the quality of care we provide.
We are grateful for your positive comments regarding our responsiveness and the care of your mum, but we have also noted the concerns you raised.
Timely responses and attentive care are priorities for us, and your concerns have been shared with our team. We are reviewing our procedures for housekeeping, communication, and staffing to ensure all areas are addressed.
We remain committed to improving our services and providing the highest level of support to all residents. Thank you again for bringing this to our attention.

Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care HomeThank you so much for taking the time to share your experience of Rawcliffe Manor with us. As Home Manager, it means a great deal to me and the entire team to read your kind words. Caring for your husband over the past three and a half years has been a privilege, and we are committed to continually adapting his care to meet his changing needs with dignity, respect and compassion. Your recognition of our team's professionalism and kindness will be deeply appreciated by all our staff. We also strongly believe that supporting families is just as important as supporting our residents, and I am glad you feel comforted and welcomed here. Knowing that Rawcliffe Manor has helped you cope during such a difficult journey reinforces why we do what we do. Thank you for your trust and for allowing us to be part of your family's life.

Reply from Sharon Conarty, Home Manager at Haxby Hall Care HomeThank you so much for taking the time to leave such a thoughtful and touching review. It means a great deal to us. We are honoured that your mum spent her final months with us, and that we were able to support her and your family from her first day in our care. Knowing that she was cared for with compassion, dignity, and kindness, and that our team could be there beside her at the end, is something we hold very close to our hearts.
Your kind words about our staff and home are deeply appreciated, our team work tirelessly to ensure nothing is ever too much trouble, and your recognition means more than you know. Thank you for trusting Haxby Hall with your mum's care and for your heartfelt recommendation. Our thoughts remain with you and your family.

Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care HomeThank you so much for sharing such a heartfelt review and for allowing us to be part of your mum's journey. We know how hard it was to make the decision for respite care, and we're touched to hear that she felt safe, comfortable, and happy here. It's wonderful to know she made friends, enjoyed the activities, and found joy in the communal atmosphere and meals. We're deeply sorry for your loss and extend our sincere condolences to you and your family. It means a great deal to hear that our team could offer comfort and support to your mum, and to you, during her final days. Every member of our team, from carers and activity leaders to housekeeping and management will be touched by your kind words. Thank you for trusting us with your mum's care and for taking the time to share your experience during such a difficult period.

Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care HomeThank you so much for taking the time to leave such a thoughtful review. We are delighted to hear that your mum enjoyed her stay with us and that you felt reassured while away on holiday. Our team take great pride in providing care that meets not only physical needs but also social and emotional wellbeing, so it is wonderful to know this made a difference for your mum. We are also pleased you enjoyed seeing the photographs on our social media - it's important to us that families can share in those happy moments too. We value your continued trust in Rawcliffe Manor and look forward to welcoming your mum again in the future.

Reply from Emma Littlewood, Area Manager at Haxby Hall Care HomeThank you so much for sharing your kind and thoughtful feedback. It's incredibly reassuring to hear how the recent changes at Haxby Hall have had such a positive impact on your husband's experience - and on your own peace of mind as someone who visits regularly. We're especially pleased to know that you feel the new manager's experience is making a real difference, and that communication with families has been clear and consistent. Supporting both residents and their loved ones is at the heart of what we do, and your words mean a great deal to the whole team.

Reply from Shane Talbot, Home Manager at Rawcliffe Manor Care HomeThank you so much for your kind words and for taking the time to share your experience at Rawcliffe Manor Care Home. We are delighted to hear that you and your mum had a positive experience, and it truly means the world to our team. We are absolutely delighted that your mum was able to return home, and we sincerely hope that everything is going well for her. Supporting our residents and their families is at the heart of what we do.

Reply from Charlie Parker, Home Manager at Haxby Hall Care HomeThank you, for your kind feedback regarding the home, the care, and our team. We're thrilled to hear that your dad had such a positive experience during his stay with us. Feedback is incredibly important to us, and we truly appreciate you taking the time to share your thoughts.