Care Homes Owned by Mariposa in Tyne & Wear

ever heard every member of staff being really kind to the residents. From the care staff to the housekeeper, launderers, cleaners, handyman, hairdresser, they all talked to mum and us and helped whenever they could. Mum's clothes were beautifully kept and she was also carefully dressed, showered and hair done, which made a huge difference to my dad too. When she received a terminal cancer diagnosis, they welcomed her back and cared for her so lovingly until her death, for which we will forever be grateful. The close links with the GP surgery (weekly visits and responsive to concerns) were invaluable.
Dementia is horrific but the staff at SL helped ease the pain for mum and all our family.

every residents needs.

for and medication totally sorted. The family are alway treat so well & it is a pleasure to visit Briardene. Fantastic garden.

especially the singing and dancing afternoons.
We also take her out for lunches and long drives so she still has freedom but has 24 hr hour care.

It's a relief and a joy to see that my husband is in good hands. Thank you to the entire team for your hard work.

manager was in a meeting and would I speak to someone else. I said no thank you I would like to talk to her. The staff member told her what I had said so she sent a message back saying she would ring me after the meeting. To this day and its now weeks later she has not contacted me! To be manager of a "care" home and lack any conscience or compassion just beggars belief. Sorry Briardene, I sang your praises until this happened!

back. Ongoing rash was not treated until I pointed it out (can't understand as it was clear to see if Mam was having regular baths). Also found medication in the draw not taken. Communication after the complaints above has resumed when it works it works but would like it to work more regularly on the plus side friendly, safe and good meals. (Mam is happy most of the time).

a well-run and resident-focused environment.