Mariposa in Tyne & Wear | 2 Care Homes

Review of
Sovereign Lodge
from J O (Daughter-in-law of Resident) published on 14 August 2025

Submitted via Postal Card • Report

Overall Experience

Each time I visit, the staff are friendly, always saying hello with a smile. Took my mother in law to play Bonkers Bingo with her carer. This carer was her usual funny and caring self. The residents enjoyed the game made special with this carer and her "banter" and jokes giving lots of pleasure.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. I will share this with the team.

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Review of
Sovereign Lodge
from B S (Daughter of Resident) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience

Fabulous afternoon playing "bonkers bingo". Full house of residents and their families all had fun (or so it seemed!)

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thanks for your review. It really is good fun!

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Review of
Briardene Care Home
from Jennifer B (Daughter of Resident) published on 31 July 2025

Submitted via Postal Card • Report

Overall Experience

Lovely place, staff look after my mum very well. One member of staff, in particular, is really nice (she cleans my mums room).
Her room is lovely and kept very clean. My mum says "All the staff are nice. They treat you well and don't laugh at you".
They treat everyone with respect & dignity.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank You So Much for your lovely feedback this is much appreciated.

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Review of
Sovereign Lodge
from Debbie P (Niece of Resident) published on 24 July 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care home. Staff very friendly and so helpful to residents. Only wish I had put my own dad in this home. They spend a lot of time entertaining the residents. They are aways well cared for, nice and clean and every need is seen to. May benifit from more staff as they work so hard to see to

every residents needs.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share this with our team.

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Review of
Briardene Care Home
from H H (Daughter of Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience

We were very upset having to put our mam into a care home, but it was the best decision we made. Her room is bright & homely with her own things around her.
The staff are absolutely wonderful. Friendly yet professional and the food is excellent.
We can now at last relax knowing hse is safe, cared

for and medication totally sorted. The family are alway treat so well & it is a pleasure to visit Briardene. Fantastic garden.

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Review of
Briardene Care Home
from Shauna K (Daughter of Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience

As a family we thought we were doing our best to keep mum at home for as long as as we could. In reality this wasn't the case as our mum has thrived in the home. She feels safe, is well looked after and loves the company of other residents, staff members and loves joining in with all the activities

especially the singing and dancing afternoons.
We also take her out for lunches and long drives so she still has freedom but has 24 hr hour care.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you so much for your positive feedback this is much appreciated.

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Review of
Briardene Care Home
from T S (Wife of Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience

My husband recently moved into this nursing home, and we are very happy with our choice. The staff here is absolutely wonderful - attentive, friendly, and truly caring towards each resident. The facilities are very clean and tidy, and it's clear that maintaining comfort and order is a priority here.

It's a relief and a joy to see that my husband is in good hands. Thank you to the entire team for your hard work.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you very much for your positive feedback, this is much appreciated.

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Review of
Briardene Care Home
from C W (Daughter of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience

The carers at Briardene are all very pleasant, helpful and welcoming. They have been excellent with my father and built up a great rapore with him. He seems very settled now and on a whole seems happy I put this down to the care he is getting at Briardene.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you very much for your lovely feedback. It is a pleasure to care for your father.

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Review of
Briardene Care Home
from Maureen H (Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience

All the staff I have met are absolutely lovely I hold them all in high regard. They have strong sense of care and empathy even when rushed off their feet. I had no sense of care homes until I came to live here and have been totally amazed. I am quite happy here.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you so much for your kind word, it's a pleasure looking after your Mam and we are so happy she has settled into Briardene.

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Review of
Briardene Care Home
from Margaret U (Niece of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

On the day my Uncle died, staff "forgot" to inform his GP and for 2 whole weeks because of this his death wasn't able to be registered. I expected the manager to write or ring me to apologise for this horrendous error but she never once tried to contact me. A week later i rang the home to be told the

manager was in a meeting and would I speak to someone else. I said no thank you I would like to talk to her. The staff member told her what I had said so she sent a message back saying she would ring me after the meeting. To this day and its now weeks later she has not contacted me! To be manager of a "care" home and lack any conscience or compassion just beggars belief. Sorry Briardene, I sang your praises until this happened!

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Review of
Sovereign Lodge
from V H (Resident) assisted by family/friend published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

It has been good, the food is good and the activities are good. The staff are very helpful.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share this with the staff team. I am glad to hear you are enjoying your time with us.

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Review of
Sovereign Lodge
from L W (Husband of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

My wife has been in Sovereign Lodge for more than a year. The care she has been given has been exceptional. The staff are always there for her and treat her with care and compassion and are always cheerful. Nothing is a problem.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share your feedback with the staff.

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Review of
Briardene Care Home
from J T (Daughter of Resident) published on 5 November 2024

Submitted via Website • Report

Overall Experience

After over a years residency mum has settled in and seems content.
The staff are kind and helpful.
The admin staff are very helpful too.
A big thank you to all the staff at Briardene Care Home.

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Review of
Sovereign Lodge
from Louise P (Daughter of Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

My mam moved into Sovereign Lodge towards the end of the month. All the staff have been so welcoming. Nothing has been a problem. All staff came in and introduced themselves to us all and keep checking with Mam that she is settling etc. Her room is lovely.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share your feedback with the staff.

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Review of
Sovereign Lodge
from M R (Daughter of Resident) published on 4 October 2024

Submitted via Postal Card • Report

Overall Experience

After a meeting with management and seniors agreement was made that medication was made and administered and watched by seniors to ensure it had been taken also more communication between staff and me (or sibling). If anything to report e.g. falls, appts etc. This happened for a short while but reverted

back. Ongoing rash was not treated until I pointed it out (can't understand as it was clear to see if Mam was having regular baths). Also found medication in the draw not taken. Communication after the complaints above has resumed when it works it works but would like it to work more regularly on the plus side friendly, safe and good meals. (Mam is happy most of the time).

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your review. I am sorry to hear you are still unhappy. Please feel free to speak to myself or the Deputy when you visit if you have any further concerns.

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Review of
Briardene Care Home
from Barry D (Son of Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

Although my mother was only in a very short time before she passed, she was looked after very well as was I as a visitor. One of the nurses was exceptional in his manner and help.
I would have no hesitation in recommending Briardene Care Home.

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Review of
Sovereign Lodge
from Alan H (Friend of Resident) published on 1 August 2024

Submitted via Website • Report

Overall Experience

Sovereign Lodge always appears to be well-run and in good order.
It has a pleasant appearance with decoration which encourages conversation.
The staff are also pleasant and know and use the Christian names of the residents.
Similarly, the grounds are well-kept.
All in all, these facets point to

a well-run and resident-focused environment.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share this with the team.

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Review of
Briardene Care Home
from Keith R (Son of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

Mother moved into Briardene Care Home nine months ago and settled in very quickly. The staff and carers are great with her. THe whole place is very clean and she seems to join with most activities.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you for your lovely feedback, this is much appreciated.

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Review of
Briardene Care Home
from C Y (Partner of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

Our family has had a very good experience. My partner is well looked after, ther e has been a couple of issues but when I've spoken to management they have done everything to sort it out and they have. It's a very good place for my partner with needs, really recommend Briardene Care Home. Lovely, happy

place.

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you, we really do appreciate your lovely feedback.

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Review of
Briardene Care Home
from Tracey H (Daughter of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

Overall, great experience, no complaints. My mum never complains, so if she is happy, I'm happy. Staff do an amazing job.
Well done all!

Reply from Kim Chambers, Home Manager at Briardene Care Home

Thank you for your positive feedback, staff do an amazing job.

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Care Homes Owned by Mariposa in Tyne & Wear

Mariposa Locations in Tyne & Wear (2)

Mariposa Reviews in Tyne & Wear (113)

Sovereign Lodge

Sovereign Lodge

Briardene Care Home

Sovereign Lodge

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Briardene Care Home

Briardene Care Home

Briardene Care Home

Briardene Care Home

Briardene Care Home

Sovereign Lodge

Sovereign Lodge

Briardene Care Home

Sovereign Lodge

Sovereign Lodge

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Sovereign Lodge

Briardene Care Home

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