"The staff seemed to really understand the needs of my friend and were very caring. All seemed well ordered, calm, clean and appropriate.…"
Read all 66 reviews
60 Rooms
Location Type
Care Home
Formerly named Blackwell Vale - Riverwell Beck Care Home was renamed in June 2022 to celebrate its extensive refurbishment project, GOOD CQC rating (May 2022) and next chapter under the management of ... Read more
"My mum has been a resident at Kingston Court for over a year now, and I can honestly say the care she receives has been life-changing. When…"
Read all 117 reviews
80 Rooms
Location Type
Care Home
Kingston Court Care Home is located on the outskirts of Carlisle.
It is a three-story modern home offering nursing care, residential care, respite care and dementia support.
Highly skilled ... Read more
Older Person CarePermanent CareRespite Care
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
Mariposa Reviews in Cumbria (183)
9.6
Mariposa has a Group Review Score of 9.6 (9.568) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Mariposa must have a Review Score.
from Susan J (Friend of Resident) published on 11 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
The staff seemed to really understand the needs of my friend and were very caring. All seemed well ordered, calm, clean and appropriate. We were made very welcome and looked after well during our brief visit.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you so much for your valued review of Riverwellbeck, we will share your positive comments with our hardworking staff.
from Sally M (Daughter of Resident) published on 11 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum has been a resident at Kingston Court for over a year now, and I can honestly say the care she receives has been life-changing. When she first arrived, we had been told she only had weeks to live. Thanks to the incredible dedication of the team, she settled quickly and has continued to respond
so well to the care and support around her.
Every member of staff - from the nurses and carers to the cleaners, reception team, maintenance, activities staff, and the manager, Kim - shows genuine commitment to providing the highest standard of care. Their warmth, professionalism, and consistency shine through every day.
I visit my mum as often as I can, but on the days I'm unable to be there, I have complete peace of mind knowing she is safe, cared for, and surrounded by people who truly look after her wellbeing. That reassurance is priceless.
I am deeply grateful to everyone at Kingston Court. They have made such a meaningful difference to my mum's quality of life, and to mine.
Reply from Kim Lawson, Home Manager at Kingston Court Care HomeThank you for your review, it is much appreciated. (Name: Kim Lawson Email: kingstoncourt.manager@mariposacare.com Position: Home Manager)
from H M (Brother of Resident) published on 10 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
We are really happy with Richards room ,staff are lovely too xx As we have limited time now it's soo important to see his needs are met so thank you all xxx Nice clean building lovely big rooms .Staff happy to answer any questions we have .
Reply from Kim Lawson, Home Manager at Kingston Court Care HomeThank you for your review, it is much appreciated. (Name: Kim Lawson Email: kingstoncourt.manager@mariposacare.com Position: Home Manager) (Name: Kim Lawson Email: kingstoncourt.manager@mariposacare.com Position: Home Manager)
from Jeannie M (Daughter of Resident) published on 21 January 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My mother-in-law has been a resident for the past 18 months. My mother-in-law frequently tells us that she is happy at Kingston Court, the staff treat her with kindness and respect. The activity staff made a great effort to include her in daily activities and outings that were of interest to her. As
a family, we had peace of mind that she was well cared for. The staff communicated concerns to the family. We cannot thank them enough.
Reply from Kim Lawson, Home Manager at Kingston Court Care HomeThank you for your review, it is much appreciated. (Name: Kim Lawson Email: kingstoncourt.manager@mariposacare.com Position: Home Manager)
from Gary N (Son of Resident) published on 16 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My Mam has now settled in the home very well. She has had a bad year wtih everything but from the clinic, the hospital then came here. I now think she is happy and all the staff are amazing. They all know her by her first name. All staff and management are wonderful. The home is amazing.
Reply from Kim Lawson, Home Manager at Kingston Court Care HomeThank you for your review, it is much appreciated.
from Gareth C (Husband of Resident) published on 13 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We'd never heard of Riverwell Beck - where, what, how etc. What was my wife being sent to for what turned out to be her final weeks. We quickly found out - from the first welcome before she got here, to the superb care she received. The facilities there and the very friendly and helpful staff.
Thank
you all the staff who made her last days so good as they could have been , both for her and for the family.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you so much for your review Gareth I will pass this on to the staff, this means a lot to them.
from S R (Daughter of Resident) published on 24 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum was not feeling to well so the nursing staff got urgent primary care who were not concerned but the next day mum became unresponsive and we all feared the worst. The Dr came again and subscribed antibiotics and by the end of the night she was much improved and a few days later she was recovered.
While I was sitting with mum all the care/nursing staff kept popping in talking to mum holding her hand and also consoling me,provided me with an evening meal and countless cups of tea.I was so greatfull for their kindness and support.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you so much for your review Sandra and we are pleased your mum made a full recovery .
from Paul P (Friend of Resident) published on 19 November 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
When I visit my friend, all the staff are polite, friendly, professional and very caring for the patients. My friend is very happy with the care he receives and always says how good all the staff are to him. I have noticed how they treat him when I'm visiting, and they obviously love him and show a
thoroughly caring nature. I would like to thank them all.
Reply from Kim Lawson, Home Manager at Kingston Court Care HomeThank you for your review, it is much appreciated. (Name: Kim Lawson Email: kingstoncourt.manager@mariposacare.com Position: Home Manager)
from A J (Partner of Resident) published on 6 November 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Always a happy warm welcome from all the staff nothing is ever a problem ,staff from all depts willing to help with any situation that might arise , activities staff always working hard with the residents it's a pleasure to see them at work
Reply from Kim Lawson, Home Manager at Kingston Court Care HomeThank you for your review, it is much appreciated. (Name: Kim Lawson Email: kingstoncourt.manager@mariposacare.com Position: Home Manager)
from Susan B (Sister of Resident) published on 23 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
To everyone at Kingston Court, thank you all so much for the support and care use give my Brother John, it is second to none, also for the support use give me when I visit. Nothing is ever too much trouble for us. Always going the extra mile to provide help. Again, for the office staff, reception and
everyone involved at Kingston Court, I thank you.
Reply from Kim Lawson, Home Manager at Kingston Court Care HomeThank you for your review, it is much appreciated.
from A M (Daughter of Resident) published on 21 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
My Dad stayed for a week at Riverwell Beck for respite. He was very well looked after and the staff were all very caring and attentive. The room was lovely and very clean. Thank you all for your care.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you for your review it is much appreciated by all our hardworking staff.
from Julia L (Daughter-in-law of Resident) published on 20 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Excellent nursing home very clean and great care given.
Staff very attentive and go above and beyond, access to see relative at any time of day or night. My mother in law died on 08.10.25 and night nurse was so caring and handled with professionalism.
Reply from Kim Lawson, Home Manager at Kingston Court Care HomeThank you for your review, it is much appreciated. (Name: Kim Lawson Email: kingstoncourt.manager@mariposacare.com Position: Home Manager)
from K R (Nephew of Resident) published on 15 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
You're staff at the Care Home are all very polite helpful and professional every time we go in we always get a happy smiling welcome brilliant.
The care home is very clean and always tidy can't ask for any better.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you for your review it is much appreciated by all our hardworking staff.
from Joanne M (Daughter of Resident) published on 3 October 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
What a lovely home my mum has been a resident in 3 homes, this is by far the best. Staff are professional, well presented, have a good rapport with mum and the family. Riverwell epitomises what a good care home should be! Well done!
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you so much your review is much appreciated.
from M L (Daughter of Resident) published on 2 October 2025
Submitted via Website • Report
Overall Experience3.0 out of 5
Kingston court needs to up its standards to justify the cost.
Clothes going missing, personal items missing, the staff can only do so much but they are so understaffed it's ridiculous. They are taking care of the residents but it's just basic care due to lack of personnel on the floor. The food provided
is basic, and management haven't a clue as to what's going on in the home.
from E Z (Daughter of Resident) published on 22 September 2025
Submitted via Website • Report
Overall Experience1.0 out of 5
Initial visit, appeared to be good, reality proved different - all aspects of care were poor
Food was invariably served cold and dad was unable to identify what he was eating - for example a grey cold splodge was supposedly mince.
You lost his clothes and left him to sit in boxer shorts.
His room
was dirty and suffocatingly hot.
His dressings were not changed in the 5 days he was in the home.
One male carer was particularly rough. One carer had to be spoken to by dad in her own language, as her grasp of English was so poor. The final day dad was there you gave him no pain relief whatsoever as the home had run out of paracetamol, a basic medication!
You lied about changing his catheter - it didn't happen. Dad's Controlled Drugs were not sent on to his new home and I had to travel back to collect them with no appropriate control. Dad, on leaving said of the home "Good Riddance" - he never swears but a heartfelt opinion of your poor care. I would NEVER recommend sending a relative here.
Reply from Kim Lawson, Home Manager at Kingston Court Care HomeThanks for your review, E Z. We appreciate all feedback for Kingston Court as it allows us to evaluate the service we provide in our care home. We would appreciate the opportunity to discuss your experience further so please contact me at your earliest convenience. Best wishes, Kim.
from Sandra T (Daughter of Resident) published on 16 September 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
As soon as we walked into Riverwell we were impressed, initially with the surroundings - but mostly with the people - everyone spoke to us and made sure we were taken care of. Mum was not able to live by herself after Dad died and a difficult time has been helped through the care she receives here.
The staff are all excellent and we always feel welcome when we come to see her.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you for your kind words. These will be passed on to the team.
from Edwina L (Daughter-in-law of Resident) published on 10 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Out mother came into Riverwell Beck in May 2025 after living at home with us. She was very poorly. The staff at Riverwell Beck have provided impeccable care throughout. They are kind, considerate, patient, professional and they treat our mother with respect and dignity at all times. They meet all of
her needs and go over and beyond trying to help her remain happy. We do not need to worry about her needs being met both socially and medically. We are eternally grateful to Riverwell Beck staff and would recommend this provider 100%.
Reply from Wendy Carruthers, Home Manager at Riverwell Beck Care HomeThank you so much for you review, I am so glad you and your family have had such a positive experience this means a lot to us all.
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