Wellburn Care Homes Ltd in Northumberland | 3 Care Homes

Review of
Heatherdale
from P D (Niece of Resident) published on 25 November 2025 Submitted via Postal Card • Report

Overall Experience

The staff are very friendly. There is always plenty of activities for the residents to take part in. No one is left out, no matter what their disability is.

Reply from Wellburn Care Homes, Admissions Officer at HeatherdaleThank you for sharing your positive experience! We're delighted to hear that our staff's friendliness and the diverse activities we offer have made a meaningful impact. We'll ensure to pass these kind words on to the team at Heatherdale!

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Review of
Wellburn House
from S B (Husband of Resident) published on 20 November 2025 Submitted via Postal Card • Report

Overall Experience

I am extremely pleased with the standard of care and facilitates at Wellburn House. The staff are very caring and have areal understanding of the resident's needs.The staff deal with difficult situations in a calm and professional way, and always protect the dignity of the residents. The home is clean

and well maintained, the facilities are very good and the home has a happy atmosphere.

Reply from Wellburn Care Homes, Admissions Officer at Wellburn HouseThank you so much for your kind words and positive feedback about Wellburn House. We are delighted to hear that you are pleased with the care, staff professionalism, and the environment. Our team is dedicated to providing compassionate, respectful care and maintaining a welcoming atmosphere, so it's wonderful to know their efforts are appreciated.
We'll ensure your kind words are shared with the team at Wellburn House.

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Review of
Heatherdale
from Gordon F (Son of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother spent nearly 3 years in Heatherdale & throughout that time she was very well looked after. All of the staff & management were very professional & when my mother deteriorated & lost the ability to walk, they were happy to keep her at the home even though it meant extra work for them. There

was always a full progreamme of entertainment and activities and birthfays & special occaions were always celebrated. Myself & my family would like to express our gratitude to everyone including in the care of my mother.

Reply from Wellburn Care Homes, Marketing Assistant at HeatherdaleThank you for taking the time to leave such a heartfelt review of your experience with us at Heatherdale. It's fantastic to hear that your mother was content here, and that our staff went above and beyond to help create such a positive care experience. We deeply value your appreciation for our staff and management. Thank you for trusting us with your mother's care - it means a lot to us. We'll ensure that these kind words are passed on to the team at Heatherdale.

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Review of
Garden House
from Derek F (Husband of Resident) published on 26 September 2025 Submitted via Postal Card • Report

Overall Experience

The care given to my wife during 2 1/2 years at Garden House, including end of life care, has been outstanding. I would have no hesitation in recommending this home to others.

Reply from Wellburn Care Homes, Marketing Assistant at Garden HouseThank you so much for your kind words, and for your recommendation of our home. It's fantastic to hear that you and your wife have had such a positive experience with us here at Garden House. Our staff prides themselves on delivering the best possible level of person-centred care, and it is clear that this has had a great impact on you and your loved ones. We will ensure to pass your lovely review onto the wider Garden House team.

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Review of
Garden House
from Mandy P (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum spent 8 months in Garden House with dementia before passing away peaceful. The staff were exceptional showing my mum, myself and family such warmth and care through a difficult time. Nothing was ever too much trouble and we alway felt that mum was treated with dignity and respect, the carers

really did care and were kind and understanding. I would not hesitate to recommend.

Reply from Wellburn Care Homes, Marketing Assistant at Garden HouseThank you so much for your kind review and recommendation of our home. We are so sorry to hear about the loss of your mum but are very glad to hear that your mother experienced such a high level of person-centred care during her time with us. We deeply value your appreciation for our staff and management. Thank you for trusting us with your mother's care - it means a lot to us. We'll ensure that these kind words are passed on to the team at Garden House.

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Review of
Wellburn House
from Karen C (Sister of Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

A very welcoming, caring home. Staff were always in good spirits and happy to help with a smile. The staff were to help with my brother's specific needs. Unfortunately, he couldn't engage in a lot of the activities, but those he did, he thoroughly enjoyed.
Staff and management are always very keen

to resolve any issues/concerns.

Reply from Wellburn Care Homes, Marketing Assistant at Wellburn HouseThank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your brother's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Wellburn House.

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Review of
Garden House
from J S (Daughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

Mum was only in the care home for 5 months but in that time she was looked after very well by all the staff. She was reluctant to go into care, but once there she never complained and enjoyed all the activities provided, the sing-a-long and entertainers were her favourites. In the home, she had companionship

with the other residents and staff.
It was reassuring for myself to know that she was so well looked after.

Reply from Wellburn Care Homes, Marketing Assistant at Garden HouseThank you so much for your kind words and thoughtful review. We are delighted to hear that our team's compassion and dedication made a positive impact on your mum's experience at Garden House. Our staff takes great pride in treating every resident like family, and your trust in us means the world. Your recommendation is greatly appreciated!

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Review of
Garden House
from Alison S (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report

Overall Experience

I'm not sure I can find the right words to express our thanks, gratitude, appreciation for the wonderful care and love you gave Mum over the past 7 years. You were her 2nd family Mum didn't settle very well when she came in for respite care but once it was time for permanent care and Garden House became

her new home. There was a marked difference in her persona, the sparkle in her eyes returned. She loved having people around her, loved the musical entertainment and the animals (fearless handling some of those creepy crawlies...if only she knew. New experiences none the less). Dad was immensely grateful to see Mum so settled, loved & cared for, visiting whenever he wanted yet able to leave knowing she was looked after & wasn't distressed. My siblings & I are also extremely appreciative for the sheer love & dedication you gave um and the support & friendliness you showed us all over the years. We are profoundly thankful to you all!

Reply from Wellburn Care Homes, Marketing Assistant at Garden HouseThank you so much for your kind words and thoughtful review. We are delighted to hear that our team's compassion and dedication made a positive impact on your mum's experience at Garden House. Our staff takes great pride in treating every resident like family, and your trust in us means the world. Your recommendation is greatly appreciated!

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Review of
Heatherdale
from J B (Niece of Resident) published on 5 May 2025 Submitted via Postal Card • Report

Overall Experience

Support from Heatherdale is good and my Aunt has been giving care to support a range of health needs. This is flexible to her changing needs, to help inform a best interest decision. Heatherdale is a warm, welcoming place, beautifully clean and seasonally decorated with friendly and genuinely caring

staff. They love what they do and deserve a 10/10 review. We have been happy with the care given and wish them all the best for more positive reviews.

Reply from Wellburn Care Homes, Marketing Assistant at HeatherdaleWhat a wonderful review! We're so pleased to hear your aunt has had such a positive experience at Heatherdale and that our staff has been able to provide the care and support she needs. It's clear that our team has made a significant impact on her life, and we're grateful for the trust you've placed in us. We'll continue to work hard to ensure that your aunt receives the best possible care! Thank you for taking the time to share your review, and we'll be sure to pass it on to the rest of the team at Heatherdale.

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Review of
Wellburn House
from M S (Son of Resident) published on 13 March 2025 Submitted via Postal Card • Report

Overall Experience

Have no complaints about the home at all. Dad's carer has been excellent overall. Staff have been great and most helpful.

Reply from Wellburn Care Home, Admissions Officer at Wellburn HouseThank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your dad's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Wellburn House.

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Review of
Heatherdale
from Debbie R (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report

Overall Experience

My father went to live at Heatherdale after a sudden decline in his health meant he could no longer stay in his own home. The staff made him feel very welcome, right from the beginning. His room was bright and clean and had a view over the beautiful gardens. Dad was able to join in activities when he

was well enough and thoroughly enjoyed himself, there was always something going on when we visited. Dad loved the food and the meals were always well presented and tempting. I cannot praise the staff enough for their care of Dad. He became very poorly and they always treated him with care and dignity. They always went the extra mile for him. Every member of staff is kind, caring and approachable. They always found time to answer our questions and reassure us. Heatherdale is a lovely home with brilliant staff and I will always be grateful to them for making my Dad's last few weeks stress free and comfortable.

Reply from Wellburn Care Homes, Marketing & Activities at HeatherdaleThank you so much for your kind words! We're thrilled to hear that you had such a positive experience with your dad's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Heatherdale.

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Review of
Garden House
from Jennifer H (Daughter of Resident) published on 26 December 2024 Submitted via Postal Card • Report

Overall Experience

We recently lost our father who had been a resident of Garden House for nearly a year. Words are not enough to express our gratitude to all members of staff, carers, cleaners, chefs and management who over those 10 months made Dad's life as comfortable as anyone could have. From staff popping their

heads around his door and saying a simple hello, how are you today, to the full-on care seeing to his everyday needs. Dad was given the care, attention and empathy with staff going above and beyond, with management giving support after our father's passing to me which was a great help. A great team.

Reply from Wellburn Care Homes, Marketing & Activities at Garden HouseThank you so much for your heartfelt and thoughtful review of Garden House. We are so sorry to hear about the loss of your dad but are very glad to hear that your father experienced such personalised care and attention during his time with us. We deeply value your appreciation for our staff and management. Thank you for trusting us with your father's care - it means a lot to us. We'll ensure that these kind words are passed on to the team at Garden House.

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Review of
Wellburn House
from Claire M (Daughter of Resident) published on 10 December 2024 Submitted via Website • Report

Overall Experience

Wellburn House has been a very positive move for our Mum. She had previously been in a home where sadly the standards and care were poor, so we were very anxious about any new placement. However, we are very relieved that after a couple of weeks of her arrival at Wellburn, things seemed to fall into

place for her. Certainly, now, after almost 6 months, she is mentally and physically much more stable and most importantly, happier. The staff are kind and considerate and the the manager is proactive, competent and compassionate. We would not hesitate in recommending this home.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn HouseThank you so much for taking the time to share your fantastic review of Wellburn House. We're thrilled to hear that your mum is content in her home, and that Wellburn House has provided a high level of care and comfort to her. Our staff work very hard to make sure that Wellburn Home is the happiest, most comfortable environment for all residents, and it's brilliant to hear that your mum is enjoying her time with us. We'll be sure to pass your kind words on to the rest of the team at Wellburn House, who will appreciate the lovely things you've said.

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Review of
Wellburn House
from Susan R (Daughter of Resident) published on 28 November 2024 Submitted via Website • Report

Overall Experience

The staff at Wellburn are patient and caring. My father feels valued and well cared for, and very much enjoys the activities. He always looks clean and smart, which is important to him and to my mum. His room is lovely, and always clean and tidy - and the meals smell lovely! We are so pleased that the

staff at Wellburn are looking after my father so well. He is content, and knowing he is so well cared for, and being able to visit frequently (and being so warmly welcomed by the staff, and him when she does) has resulted in a significant improvement to my mum's health.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn HouseThank you so much for your heartfelt review. We are truly grateful to hear about your father's positive experience at Wellburn House and are absolutely delighted that our staff's compassion and dedication have made such a significant difference to both him and your family. It's fantastic to hear that your father feels valued and is loving his time at Wellburn House - we'll ensure to pass on these kind words to the team at Wellburn House.

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Review of
Wellburn House
from A R (Cousin of Resident) published on 21 November 2024 Submitted via Postal Card • Report

Overall Experience

Our relation has been at Wellburn House for almost five years, in all that time her needs have been met with dignity and compassion. The management and staff have constantly reviewed requirements when our relation's needs have changed due to her illness. The staff are always looking to improve the care

and activities to make our relation as happy and content as possible.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn HouseThank you so much for taking the time to share your fantastic review of Wellburn House. We're thrilled to hear that your loved one is content in her home, and that Wellburn House has provided a high level of care and comfort to her. Our staff work very hard to make sure that Wellburn Home is the happiest, most comfortable environment for all residents, and it's brilliant to hear that your loved one is enjoying her time with us. We'll be sure to pass your kind words on to the rest of the team at Wellburn House, who will appreciate the lovely things you've said.

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Review of
Heatherdale
from I B (Grandson of Resident) published on 28 October 2024 Submitted via Website • Report

Overall Experience

I want to express my deep gratitude to the staff at Heatherdale for their exceptional care of my grandmother. They have made a challenging transition much easier for our family.
Thank you to the entire team for your dedication and kindness. You truly create a welcoming and caring environment for both

residents and families.

Reply from Wellburn Care Homes, Marketing & Activities at HeatherdaleThank you so much for your kind words. We are so glad to hear that our team was able to support your family during this transition. Creating a welcoming and caring environment is so important to us and your family's needs are just as important to us as your grandmother's. I'll be sure to pass your gratitude and kind words on to the staff at Heatherdale.

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Review of
Heatherdale
from Alison G (Daughter of Resident) published on 16 October 2024 Submitted via Website • Report

Overall Experience

I would like to express my gratitude for the care you are giving my Mam in Heatherdale.
All the staff are amazing you can see the passion they have for their jobs and residents.
I would like to thank you all for the support you have given me without that this journey would have been so much harder.

Reply from Wellburn Care Homes, Marketing & Activities at HeatherdaleThank you for your kind words. We're so pleased to hear your mother is receiving the care she needs and that our staff's passion for the role is being recognised. We'll ensure that these kind words are passed on to the team at Heatherdale.

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Review of
Heatherdale
from Lindsey B (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report

Overall Experience

Just a great big thank you to all the staff at Heatherdale for making a really difficult decision go smoothly. The care that Mam receives is nothing short of amazing. Nothing is ever a bother. They keep you informed of everything you need to know.
From Mam starting with daycare, then respite, and now

resident the support for Mam and the family has been fabulous and very much appreciated.
Mam has settled well, the activities and interaction with staff has been beneficial for Mam's physical and mental well-being.
Thank you the manager and all the staff for your kindness, compassion and dedication, you make all residents and their families happy, cared for and welcome.

Reply from Wellburn Care Homes, Marketing & Activities at HeatherdaleThank you so much for your heartfelt review! We are thrilled to hear that your experience at Heatherdale has been positive and that your mam has settled in well. It's wonderful to know that their compassion and dedication have made a difference for both Mam and your family. Your kind words encourage us to keep delivering the exceptional care we strive for every day. Thank you once again for trusting us with your mam's care! We'll ensure these kind words are passed on to the team Heatherdale.

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Review of
Wellburn House
from Katie R (Granddaughter of Resident) published on 26 September 2024 Submitted via Website • Report

Overall Experience

Wellburn House provides exceptional care for my gran. She was reluctant to go into a home initially but is thriving and talks highly of Wellburn. Her highlights are the food and kind staff! Staff members are enthusiastic, caring and know her likes and dislikes. Being able to view photos of her taking

part in many activities via the social media page is reassuring and great to see.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn HouseThank you so much for your review! I'm so glad to hear that your gran is thriving at Wellburn House! It's wonderful that the staff are not only caring but also attentive to her preferences, making her feel at home. The positive feedback about the food and the variety of activities she can engage in is heartening. Well ensure that these kind words are passed on to the team at Wellburn House.

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Review of
Wellburn House
from E E (Respite Resident) assisted by family/friend published on 18 September 2024 Submitted via Postal Card • Report

Overall Experience

This was my first experience of staying in a care home. I stayed for 8 days 'respite care'. My room and ensuite were exceptionally clean and pleasant. The cook produced excellent quality meals and a good variety of options. All the staff were pleasant, helpful and friendly. They smiled a lot and seemed

happy. They were extremely patient. I enjoyed the outings and activities offered. I will be happy to return for respite or a resident.

Reply from Wellburn Care Homes, Marketing & Activities at Wellburn HouseThank you so much for sharing your positive experience! We're thrilled to hear that you enjoyed your stay, and it's wonderful to know that the cleanliness of your room, the quality of meals, and the friendliness of our staff made a lasting impression. It's great to hear you appreciated the activities and outings as well. We'd be delighted to welcome you back anytime!

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Care Homes Owned by Wellburn Care Homes Ltd in Northumberland

Wellburn Care Homes Ltd Locations in Northumberland (3)

Wellburn Care Homes Ltd Reviews in Northumberland (172)

Heatherdale

Wellburn House

Heatherdale

Garden House

Garden House

Wellburn House

Garden House

Garden House

Heatherdale

Wellburn House

Heatherdale

Garden House

Wellburn House

Wellburn House

Wellburn House

Heatherdale

Heatherdale

Heatherdale

Wellburn House

Wellburn House

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