Care Homes Owned by Wellburn Care Homes Ltd in Northumberland

My Nana lives here and is genuinely very happy, which means so much to our family. The staff are incredibly kind, caring, and attentive, and they always make her feel comfortable, valued, and well looked after.

We especially love the wonderful trips and activities they organise, which give her so many opportunities to get out, socialise, have fun, and make lovely memories. Family are always made to feel welcome, and it's lovely to be able to visit and spend time with her in such a warm and friendly environment.

Knowing that she is somewhere safe, caring, and welcoming gives us great peace of mind. We are truly grateful for all the care, kindness, and support she receives.

My mother spent just over four years in Wellburn House, and I have to say it became a proper long-term home for her. Having never wanted to be reliant on others for her care, dementia sadly took away any other option. Throughout her time at Wellburn we always felt welcome to be a part of her ongoing care and wellbeing. My mother never displayed discomfort in her surroundings, or a need to be somewhere else. From the very first days she looked calm and contented with her room and the staff looking after her. We have a great deal to thank the staff for in making my mothers time at Wellburn as comfortable and enjoyable as possible, we will always view the care home and staff as an important part of the last years of my mothers life. Thank you for the work that you do in making residents feel wanted, safe and valued in their later years.

In addition, during Mam's final days, hours, and minutes, the kindness, dignity, and unwavering support shown to her and to our family meant more than words can express. They made an incredibly difficult time a little easier, ensuring Mam was comfortable, cared for, and surrounded by compassion until the very end. We will always be grateful for everything they did for her and for us.

Heatherdale was the only care home my mam was happy to go to for respite. The staff were all lovely and helpful, and genuinely cared for my mam. The manager was so helpful and supportive in my mam's last few weeks, going above + beyond to help us.

I am very happy with the care my Mum has received over the last 2 years.. The staff and Management are very supportive and kind. My Mum has settled so well and enjoys going out along the prom. Very happy we chose Garden House.

I feel that my Mother is well looked after by the caring and considerate staff. They seem able to efficiently deal with any problems that they encounter. I am glad we were able to secure a room for her in Garden House.

The staff team at Heatherdale are amazing. Nothing is too much bother for them. Our Aunty is well cared for!!! The staff team in the office are also excellent. A personal shout out to Rebecca for all her kind assistance too!!!

I recently spent 6 weeks 'Respite' at Wellburn House following a hip replacement operation. I found care was excellent, the staff were caring and made sure I was as comfortable as possible. The meals were excellent, staff encouraged residents to eat, and the meals were also varied and well balanced nutritionally. Activities were carefully planned and enjoyed by residents. I personally enjoyed the accompanied local walks, which strengthened my weakened muscles. Wellburn House is set in beautiful, well-tended grounds. My room was lovely and light and warm.

The staff are so caring with my husband who has Alzheimer's disease. He attends every Thursday and is really well supported and looked after at Heatherdale. All the staff are friendly and welcoming to myself and my husband. I really recommend the service they offer.

I feel very happy knowing my wife is in such a warm ,friendly and safe environment. I cannot praise Allison and all her staff highly enough for.the excellent environment they have created. Highly recommend Heatherdale to anyone seeking a top quality residential Care Home for their loved one

Words cannot describe the whole hearted care, love, respect, and compassion the whole team at Heatherdale gave to my mam. In her last few days, they also gave us their support, and absolutely nothing was a bother. They kept us fully informed and helped us through the process of her passing with kindness and love. The whole team at Heatherdale are 100% the best.

My Mum is so happy there, which helps me knowing she is cared for, safe & well fed. Nothing is a bother. I really can't thank them enough

I can't speak highly enough of Heatherdale. My Mam is cared for to the highest standard and nothing is too much trouble for the staff. My Mam always has a smile on her face and loves being part of Heatherdale. The food is always lovely and the cleanliness is always very high.

My wife has been in Heatherdale 1 year and half, I cannot thank them enough for the genuine love, care and consideration they give to my wife. The management and all staff are always there for me when I visit they always have a smile and a friendly chat, they show understanding and empathy towards myself and my family. Thank you.

My husband felt safe and well cared for whilst in Garden House. He found the staff sympathetic kind and caring and importantly friendly. I agree entirely with this and found everyone supportive of me. Senior staff were very approachable and helpful. They were clearly aware of what was going on and involved. Any issue that arose was dealt with.

I am so grateful to all the staff for their care and attention.

On arrival at care home we are always greeted by friendly staff. Everyone says hello or goodbye. If there are any issues with family member we are told about it on arrival, or get a phone call its its a day we don't visit.

I want to add all the staff are very friendly and welcoming.

Respite experience has been great. The staff have made mum feel welcomed and safe and happy she has been encouraged to get involved in activities that she enjoys. Mum loved fish and chips in Whitley Bay and especially loved the arcades.

The staff are very friendly. There is always plenty of activities for the residents to take part in. No one is left out, no matter what their disability is.