Care Homes Owned by Ceredigion County Council in Ceredigion

A very difficult time.... but knowing she was well cared for by a conscientious professional team .... who also looked after her husband and me .... we will be forever grateful. Thank you everyone.

Mr brother is content well cared for and happy.

The staff here are wonderful and they have looked after my father well. He is so happy here. The food is good and so is the variety and he gets a good amount and pudding too with afternoon tea etc. They have entertainment and always stop for a chat. The home is clean and has some nice garden area to sit out in on the nice days. They do things at Xmas time Halloween etc. The dining hall and the sitting area has lots of windows to see out on and they have TV's in most rooms to watch. Visiting times are flexible and they are wonderful when I ring up to take Dad out. They get him ready in his wheelchair, get his coat on etc and they ask him where he has been and show an interest when I return him. There are some staff to who are lovely and joke with him and get him to smile. Families can join in with singing chat on coffee mornings and they do get entertainers in too.

My mother resided at Hafan Y Waun for three and a half years until her death in September. During that time, she was looked after by caring, considerate staff 24-hours a day, which was a great comfort to me. Throughout the outbreak of the Coronavirus, when visiting was suspended, I was kept informed of my mother's health. This, unfortunately, coincided with her end of life care. However, the home was kind and arrangements were made for me to be with her for the last days of her life, for which I will be eternally grateful. I would not hesitate in recommending the home to anyone considering putting a loved one into care. The professionalism and compassion shown by everyone over the years were exemplary.

Due to the ongoing situation with COVID, I feel it is difficult to complete a full review. The current restrictions mean I am yet to visit my husband in his new home/bedroom. However, I am reassured during daily family contact with him that he is happy and well cared for. For this, I am extremely grateful.

Our visit with Mam was very moving as we hadn't seen her since 28th February. I call most days, some days she is funny and others get upset. The home is amazing and the carers, nothing is too much trouble for them, always on the go. We had our visit outside in the gazebos they set up and made the inside lovely - it was a pleasure to visit. Mam seems happy now so that makes us happy and more relaxed, so well done to all that work there - you're amazing.

My mother has been at Hafan y Waun for two years, in which time, Mum has begun to live life again with people of her own age to mix and speak with. Mum is well cared for. Whenever one of the family visits, she looks clean and tidy with clothes changed every day. It is heartening to hear Mum joins in with activities, something she was missing before going into Hafan y Waun. All staff are caring and sympathetic to clients. An extremely well run home. Thanks for helping Mum!

Lovely structures in the garden to shelter from wind/rain and lots of decorative material in a fruit bowl and bunting brightly displayed, balloons and vivid pictures place on tables and tea and biscuits provided to residents.

Overall am quite satisfied with the care provided along with the setting, but on occasions have had a concern over lack of communication in relation to my father's welfare and care. Most recently, a visit by his GP, which I was unaware of until the GP rang me to discuss follow-up treatment/investigation.

Very satisfied with the service. They have always been friendly and caring for my mum. Communication is excellent. Although this is the only care home I've had contact with so have little to compare it with, I am completely happy.

I wouldn’t hesitate to recommend Hafan y Waun.

Our family is comforted by the knowledge that she was in the best possible hands in the last months of her life and are truly grateful to all the staff.

When my father arrived he was welcomed by the team who will take care of his welfare. I was greeted by the management team who will keep me updated with my father's development, and were happy to meet my needs; for his well being. Thank you.

My lovely mum was very happy here for two years and the manager is marvellous. She went out of her way to help with Mum's specific needs in a quiet but very useful and well-informed way. The staff were extremely kind and caring to my mum and they made me feel welcome at all times (I used to visit three times a week and stay the full day). Mum ended up in a lovely room overlooking the harbour. She loved the view and was always nice and cosy. Even when Mum was frail, the staff did their best to include her in activities and outings. One problem is rather weak WIFI signal but the staff brought Mum to the phone so I could speak to her daily/every other day when/if I could not visit. They understood how important this level of contact was and duly obliged. Although some homes are a bit more trendy and state of the art, Min-y-Mor is really strong on kindness and the ladies there are truly caring, with almost all of them with truly loving attitudes to old people .. angels really.

My father moved into Hafan Y Waun in October 2019. On day one I accompanied dad. We were met by two very caring care staff who accompanied us to the first floor. They suggested dad had a cup of tea in the lounge with other residents and staff while they unpacked and inventoried all his clothes and put them away, and I arranged his personal possessions around the room. The home was happy for him to bring whatever furniture he wanted, but we chose to use theirs. We brought his own blanket, cushions etc to personalise the room. All of the bedrooms are very spacious, with "hospital" beds that raise and big en-suite wet rooms. Dad's room had a lovely view across the hills. I visited dad every day of his short time in Hafan Y Waun until he died suddenly on 17th November. I found the home to be always a very warm, positive, happy and caring place. The food was excellent. The staff were kind and thoughtful and treated dad with dignity and respect. I think it is a marvellous care home.

It is not easy visiting your loved one in a care home setting. I find Hafan y Waun to be able to replicate a home from home atmosphere. I am made to feel very welcome on my visits, and I am happy to sit and enjoy a cup of tea, without feeling that I can't wait to leave! The staff are very friendly, and the residents are happy. Although it is early days for my partner, he seems to have settled in okay. The is in a lovely setting, and the food is good also.

From day one, every effort has been made to help my mother and our family, feel part of the Hafan y Waun community. Much appreciated!

As a resident with dementia is unable to give his opinion, so as his partner, I can say from day one (which was very traumatic) the management and staff were excellent, very caring and considerate to both my husband and myself. He has settled in rather well, and the staff have a good rapport with him. I myself, find the staff very friendly and have patience in abundance, so very caring, and we are so grateful to them, for being there.

From my experience, the care provided to my mother has been excellent. The staff are always very pleasant and attentive. My mother enjoys the food provided and is always very complimentary of the staff.

Excellent purpose-built care home with beautiful, spacious en-suite bedrooms, light and tastefully decorated communal areas and a lovely, safe garden. Very, very clean at all times. Good variety of activities every week and residents benefit greatly from support from the chaplain, volunteer, activity co-ordinators and visiting volunteers/groups. Music therapy is a great bonus as is the hairdressing salon. Staff at all levels are very friendly, approachable and many staff go out of their way to help my mother who has both cognitive and sight issues and suffers terribly from anxiety. There is always a warm welcome for us as a family when we visit and we very much appreciate the genuine concern and support from staff on more difficult days. A very happy and caring environment. Thank you very much.