Care Homes Owned by Summerhill Group in Cardiff

This home is friendly and clean with some caring staff who are very respectful of residents. The management always explain everything well and listen to any concerns. Some of the staff go above and beyond to listen to the residents and treat them with respect - asking permission when needed etc. There are a few staff on weekends who are overstretched, and this can show in their attitude to things like feeding/toileting of residents.

The forge care home is such a lovely place, the staff are amazing so friendly treat you like family, includes you on everything that is going on like activities, or any problems with my mother they contact you straight away. My mother has been here 2 yrs and it the best decision we have made and I'm so glad I have been able to be a part of that

If you have a loved one with more complex challenging symptoms of Dementia you cannot go wrong with the Forge Care Centre and there team I would recommend it even if it is a bit further than where you would ideally like to travel to. In my opinion the care and treatment plan is second to none. They have both general and mental health nurses who are highly trained and skilled in positive approaches to dementia care.

I would like to say a HUGE thank you to everyone who looks after my Dad and gives him

I am so happy with the placement here at the forge. The wait for a place that would accept someone with very challenging communication difficulties and behaviours which would stop some services offering care. At the forge people are seen as human beings and the compassion and care shown by the dedicated team is evident by how well my loved one has settled and thrived in only a few weeks. He is eating better. Sleeping better. Although non verbal he is smiling now. There is a real dementia understanding here. The management are so caring and so professional. They will not let you leave with a concern or worry. They listen and understand what it must be like allowing someone to go into care. We are so lucky we have found somewhere where the residents are at the heart of everything. The nurse team are so invested in wellbeing. Even the ancillary support team behind the care and treatment are very special people. You will not find a more knowledgeable caring or professional home

I am really sad because my dad passed away on Friday, and my mother passed away a little while ago. But I must give a shoutout to the whole team at The Forge Care Home. They have been amazing from day one. The care and respect they showed to my parents was second to none, not just to them but to our whole family. I got really friendly with many of the care staff and reception staff. They treat all the residents like family, and it is clear that it is not just a job to them. The care in meeting my parents' needs was second to none, and it takes special caring people to do what they do. To them, it is a vocation, not a job. Big thanks to every member of The Forge Care Home for making my parents feel at home. They should all be proud and please keep up the excellent work you do, including supporting families.

Very person-centred. Very flexible. Extremely caring. Accommodating activity team. Food, meals excellent. End of live care outstanding. I was able to sleep by Dad's side and stay with him 24/7. Even a camp bed was provided for me. Chefs made meals for me. Every member of the team from manager, chefs, cleaners, carers, nurses, and activity team are a credit to the care home industry. Please be proud. Team always put residents first. The Forge really is a big family. We feel blessed that Dad called it home.

I can only repeat what my sister has said, The Forge Care Home has been exceptional all the time from the day my mum went into The Forge the care and respect shown to my mother were exceptional, not just to our beautiful mum but to our family. I personally became very friendly with many of the care staff and reception staff. They treat all the residents as family. Thank you to each and every member of The Forge Care Home. We as a family will continue to support The Forge Care Home.

From the moment Mum arrived the kindness and care provided was exceptional. All staff are compassionate and caring, Mum wasn't just a resident she was part of the Forge family. Staff had a lot of patience and time, not only with our mum, who at times could be very difficult, but also to Mum's family. We are a large family and visited daily and every time we were welcomed (day/night), updated on Mum's day etc. and they talked to us, clearly explaining everything so we could understand. Before we chose The Forge, we visited a different care home and we knew The Forge was the best place for Mum! This gave us a lot of comfort from day one!

My mother in her last month of life, the staff in the care home were very caring, loving and respectful to my mother and family near the end. Nearly two years my mother was in The Forge Care Home in Cardiff and I cannot praise them all enough. They are a credit to the profession. The care and dedication to my mum will never be forgotten.

Due to my living location most of my communication with the home was through telephone conversations which, on a few occasions, what I was told was different when my family visited. When I was able to visit the care home in person, I could see the care my mother was receiving was of a very high standard. It was lovely to see how the staff took time out to say goodbye to my mother prior to her passing. When my mother was at End of Life the staff went out of their way to comfort and care for the family who were there at that time, whilst at the same time caring for my mother.

The care that my dad has from the Forge team is 5 star. To be able to know that he receives the best care is such a relief to my family. From playing games, to playing tennis and organising special meals ie Valentine's Day for him and my mum is just so special. We as a family recommend The Forge Care Home 100 % and are so happy with the care and love Dad receives from everyone.

And thanks to the reception staff; nothing is ever too much trouble!

We chose the Forge, of the five care homes we visited, because we felt it had heart. We were introduced to residents as well as shown the facilities which gave me a sense that staff have meaningful relationships with everyone. I was a bit concerned about the size of the dad's living room but found that he moves around the whole building, depending on the many activities they do. He is also making the most of the garden. I've been kept up to date on GP visits and medical plans. All the staff I've met have been brilliant. Dad finds it hard to express himself but staff have taken time to get to know him and understand what makes him happy and, crucially, how to reassure him when he's uncomfortable e.g. during personal care. He is also eating properly for the first time in years. It's been a stressful few years and I can't thank the Forge enough now I know that dad is safe and content and my mum can start to build a life again.

My mother has been at The Forge Care Centre for nearly a year now. I have to say that all the staff there give the best care that they can provide and they really do care about my mother. It's also very much person-centred care. The staff keep me informed of anything I need to know or activities that's going on, day trips etc and if I would like to attend. My mother has Dementia and things were getting too much for her at home, she was eating/drinking very little and sleeping a lot and just generally going down hill. Since she's been at The Forge Care Centre she has a great appetite, awake for longer periods of time and smiling, laughing and chatting. I feel my mother is very happy there and this makes me also very happy and comforted that she is well cared for.

Thank you to the manager and her team!

The staff gave excellent care to my bother, they were like his second family. It takes a certain type of person to be able to care for someone the way they cared for my brother, no task was too difficult and they always gave 100%.

In all honesty, when my dad needed to go from a care home to a nursing home, we didn't have much choice due to vacancies, and moving from a quiet area to a busy main road I did have my doubts, but after 3 months of him being in The Forge, I'm glad he is where is. The staff seem lovely and caring and the activities they get the service users involved are fantastic. I'm happy where he is.

Many thanks.

Mum has been getting the best care with the lovely staff and surroundings. Top-class care home. Staff are doing a great job. There are lots of activities, it’s nice and lively the residents on Mum's floor all look well cared for and happy. Staff are flexible and we are always made very welcome.