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  • Care Homes Owned by City of Edinburgh Council in City of Edinburgh

Only the locations & reviews in City of Edinburgh for City of Edinburgh Council are showing below.

View the details of all 8 locations (with 48 reviews) owned by City of Edinburgh Council

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City of Edinburgh Council Locations in City of Edinburgh (8)

 - Browse 8 Care Homes owned by City of Edinburgh Council in City of Edinburgh
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City of Edinburgh Council Reviews in City of Edinburgh (48)

Reviews posted for members of City of Edinburgh Council

Overall Experience
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Date Published
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Reviewer Connection to City of Edinburgh Council
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Review of

Royston Court

from Susan G (Daughter of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother is currently a resident at Royston Court and has been for the past 3 years. The care she receives is wonderful! Staff are extremely patient and caring especially as mum can be a challenge at times. They work closely with the whole family and routinely keep us informed if mum is ill, needs
vaccinations, medical attention, etc. A new manager was appointed in 2024 and the changes she has made to the Care Home are beautiful! The small touches with soft furnishings, plants, pictures, etc. that make it so cosy and homely providing a stimulating environment for all the residents and also a lovely place for our family on our weekly visits. Something that always touches my heart is how ALL the staff are able to use each resident's first names and no matter what they're doing they will always stop and make time to speak with the resident and their family. This alone is pure gold in my opinion! I would highly recommend Royston Court and thank them for the amazing job they do every day.
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Review of

Castlegreen Care Home

from Shona M (Daughter of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
During mum's time at Castlegreen Care Home, every effort was made to ensure she was comfortable and at ease. Not only were meals, medication, laundry, and help with personal cleanliness etc., a priority but she got join activities and outings too. Whenever possible, the staff worked hard to make things
that were important to her, important to them. For instance, personalising her room, helping her spend a day in bed, when that's what she wanted, and striving to treat her with kindness, respect, and warmth. Any concerns we raised or requests we made, were swiftly addressed and when I couldn't be with her, I knew she was well cared for. At one point in her life, I remember mum saying, 'I just want to be me' and fortunately, there were SO many people in Castlegreen who valued her for being exactly that. I have no way to adequately express my gratitude - she could not have been anywhere better for the final months of her life. Thank you.
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Review of

Ferrylee

from Carol W (Niece of Resident) published on 5 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ferrylee Care Home is where our auntie spent her last few months, we have to say that the care and compassion that the staff gave to our auntie was above and beyond, nothing was too much trouble the staff were very friendly and you could tell that they love the residents as if they were their own family
it has a very warm atmosphere. They made us feel very welcome, I don't think a lot of people realise just how hard they work and how dedicated they are to their job. All care homes should be like this one which puts the people first we are just so glad that our auntie came to this care home.
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Review of

Ferrylee

from Clare C (Daughter of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident in Ferrylee from December 2022 until March 2024. I initially had reservations of the care home environment however my fears were soon alleviated upon arrival as my mum settled in quickly to her new home due to the loveliness of the staff who go out their way to make sure residents
do feel at home. The communal area is bright, welcoming and homely and residents usually gather here to take part in the many activities that staff arrange whether that be a movie, bingo, a sing-song, entertainment from the local school or dance group, there was always something going on. The menu is varied and of a good standard.
My mum had her challenges but they were met with respect, care, compassion and support.
The home is only as good as the people who work there and they were all fantastic in equal measure.
The only slight downside is the bedrooms are a wee bit small and no en-suite however a bath/shower was never a bother. I couldn't have asked for any more.
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Review of

Royston Court

from Amanda C (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear mum was a resident for over a year here. She was quite a challenge and quite a character. She passed away at the home after an illness.
All of Mum's family want to thank all the team at Royston for the loving care they showed Mum at all times and especially in her last days. They were a tremendous
support to us and we can’t thank them enough. What a caring professional team. Thank you.
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Review of

Ferrylee

from Ray W (Daughter of Resident) published on 17 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident since March 2020 when he was discharged from hospital to Ferrylee Care Home at the start of the first Covid lockdown, in reality, he could have landed anywhere but I'm so grateful he won the care home lottery with Ferrylee.
The staff are brilliant, caring and respectful.
They treat the residents with dignity and have become like family.
The environment is lovely and although the bedrooms are on the small side, the shared spaces are fantastic. It's not at all "institutional" and there are different areas for the residents to use, including quiet spots, social areas and a large common area for TV, movies or sing songs. The list of social activities is comprehensive with something for everyone.
There is plenty of variety on the menu and it's great to see my dad enjoying his food.
I honestly couldn't ask for more.
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Review of

Ferrylee

from Stevie P (Son of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I must say the treatment of my mum has been first class, and all the staff have been very kind to my mum and myself. I am very pleased with how my mum is currently being taken care of.
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Review of

Castlegreen Care Home

from Keith T (Son of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved in at the end of January 2023.
I found all the staff very polite and helpful, always willing to go the extra mile.
Mum has had problems settling in, but the staff have been understanding and patient.
I would love to give them all a big thank you, and I feel confident that Mum is being looked
after well.
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Review of

North Merchiston Care Home

from E C (Wife of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been happy and reassured with the care received. I am kept fully updated on care and treatments given.
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Review of

North Merchiston Care Home

from Sheila R (Wife of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in North Merchiston now for a few months! Have found the staff and doctors very helpful and understanding, as I miss my husband so much! I so appreciate what they all do for him.
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Review of

North Merchiston Care Home

from Alan M (Son of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother has been a resident at North Merchiston care home since January 2020 and has received, and continues to receive, excellent care from the staff. Such care is valued by the family, particularly in such a challenging environment that has seen a high turnover of staff and resources at the home
and throughout the sector. We are particularly grateful for the support from those members of staff that have been there throughout mum's care and the stability this provides.
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Review of

North Merchiston Care Home

from S H (Son of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an exceptionally difficult two years affected by Covid19 North Merchiston Care Home continues to provide a high level of care. The day-to-day care provided by the carers has always been good but has improved throughout this year. Activities are clearly enjoyed by the residents whether on or off-site.
And generally, all staff normally greet me with a genuine smile.
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Review of

North Merchiston Care Home

from Yvonne B (Daughter of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been in North Merchiston Care Home for almost 3 years now and continues to receive excellent care. The staff have got to know Dad really well, they appreciate his likes and dislikes and most importantly they treat him with dignity and respect. Dad is always well turned out - neatly dressed,
clean, shaven and has his hair cut regularly. He very much enjoys the food provided by the care home's kitchen - particularly puddings! Just recently we had a summer garden party in the grounds of the care home - lots of music, dancing, BBQ and ice cream - the staff had worked really hard to organise the event and it was lovely to see the residents and families out in the sun enjoying themselves and the whole place was buzzing with activity.
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Review of

North Merchiston Care Home

from Lesley W (Daughter of Resident) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an exceptional care home North Merchiston Care Home is. We are so lucky that mum was allocated a place there. She is so well looked after by all the amazing staff and she is happy and settled. The team there do amazing activities with the residents keeping them stimulated, happy and entertained.
They are all so attentive to mum and her needs which gives us such great peace of mind. Her room is like a little hotel room with a lovely en suite and her window overlooks the garden. I can't thank the staff enough - knowing mum is so well looked after is a huge amount of pressure off our shoulders. I want to put my name down for the future!
Reply from Katie Barnett, Marketing Administrator at North Merchiston Care HomeThank you for your comments about your recent experience at North Merchiston Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review of

North Merchiston Care Home

from J W (Daughter of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel so lucky to have mum at North Merchiston Care Home and know that she is safe and well looked after. Her room is lovely, as is the rest of the home and she has loved spending time in the garden when the weather has allowed. She is gently encouraged to participate in the various organised activities
but can spend time in her own space if she wished. All staff have been very caring and excellent at updating us and lovely to see mum's photo on the Facebook page at times.
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Review of

North Merchiston Care Home

from Norma S (Wife of Resident) published on 6 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has settled in here very quickly and is well cared for and content. The staff have got to know him quickly and having assessed his needs tailor his care to suit him. The home is very welcoming and has a lovely bright, clean environment. His room is warm and homely with all his photos on display.
He always looks smart and well cared for. The staff are always aware of what is happening in the area and attend to residents' needs promptly. He is unable to verbally express his needs but the staff pick up on signs and seems to be able to assess and anticipate his needs. It has been lovely to see him out in the garden with the other residents enjoying any good weather. He has always been an active, outdoors person so they take him walking around the grounds when possible.
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Review of

Inch View

from Sharon B (Daughter of Resident) published on 18 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very satisfied with this care home.
I was dubious about having to have my father go into care, but I cannot fault the staff of Inch View; they are very caring and compassionate and keep you updated with what’s going on.
The rooms are a lovely size and very clean and tidy.
The level of care is
extremely good.
My father is comfortable, well-fed and very well looked after, and I would definitely recommend Inch View.
Today is my father's birthday, and they have done him a little birthday party with cake and a gift, which is lovely.
They have lots of activities and days out to keep the residents busy.
He hasn’t had many days out yet because of Covid and winter, but they really do have the resident's best interest at heart, and as I said, I do highly recommend this facility.
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Review of

Castlegreen Care Home

from Debbie C (Daughter of Resident) published on 27 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff have done an excellent job during this very difficult period, trying to keep residents spirits up and helping keep in touch with relatives.
Things are slowly getting back to normal and it is great to be able to visit my mum twice a week, really looking forward to being able to take her out again.
The
activities staff are making a special effort to get residents involved and it’s great to see pictures on Facebook.
The new manager has weekly Zoom calls which I find very informative.
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Review of

North Merchiston Care Home

from A L (Daughter of Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and very caring staff. I am impressed with the level of care. The staff are wonderful.
Reply from Olivia Shields, Marketing Assistant at North Merchiston Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.
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Review of

North Merchiston Care Home

from N M (Wife of Resident) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Under the present circumstances (Covid-19) I can only praise all staff and management for all their hard work to keep all residents see, plus themselves. Hopefully, we will be able to give our loved ones a cuddle sooner rather than later.
Reply from Olivia Shields, Marketing Assistant at North Merchiston Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments. Take care.
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