Care Homes Owned by BCG in Aberdeenshire

Alastrean is an impressive, large, open and airy house set in lovely landscaped grounds, surrounded by beautiful rolling countryside. Internally, the house is very clean and bright. All the staff have been excellent while caring for our mother these last few years and the care and respect shown to her couldn't have been better.

Staff could be more consistant with in bed care positioning during meals.

The services of Alastrean are really good, the facilities are always clean and well presented ,likewise staff from the Manageress, Cooks, Carers, Cleaners and Administrative staff are kind and supportive towards the residents who live there.For anyone looking for an all round care facility for any family member this is the place to be, from the helpful staff to wonderful surroundings.

Alastrean is a beautiful clean care home with entertainment each day ,my mum has taken part a few times and has also gone on there bus trips . Some staff members have also taken her round the gardens in her wheelchair

Dad has been resident at Alastrean since March 2021, just after Covid. His first few months were difficult, due to all the Covid restrictions still in place, and a number of different managers in succession, but now I can only say that he is very well looked after, and the staff are quite simply, excellent. They're always there with a smile, they know dad and his quirks very well, and they are very accommodating. Dad is very comfortable, and participates in activities when he's in the mood. There is plenty of choice, and some residents have been going out, accompanied, to local cafes and picnic airs. A great move forward! When visiting, I always get offered a cup of tea, which is a simple act of kindness, but always most appreciated. It makes it feel more like home. The surroundings at Alastrean are quite beautiful too, and residents are fortunate to be able to go out to the gardens, when the weather is good.

Overall, I am delighted with the home and feel that my husband could not be in a better place.

The home is beautifully decorated and spotlessly clean. I would highly recommend Alastrean.

I am more than impressed with how my father is being looked after, cared for and loved. Apart from the surroundings and the interior set up being so beautiful and welcoming - it gives me much peace, knowing that the carers and general staff are genuinely fond of my father, and are so diligent in their caring- so grateful even though he is very new, here. Thank you.

My mother has been in home for 4 years. The staff are very good. Nothing is to much trouble when asked for advice about my mother. Lovely home.

When Mum died the care and communication were excellent.

On the whole Balhousie Alastrean is a lovely home set in great grounds for those who can appreciate them. The staff are friendly and helpful.

My main complaint is the main meals, only two courses - soup only at lunchtime. I feel that the chef does not have the allowance to buy good quality meat and fish and he is disillusioned. Good food helps the body to recover and is very important.

As a visitor, I’m always welcomed and treated with courtesy. Staff are most helpful and always upbeat. My friend is very happy at Balhousie Alastrean Care Home and regards it as her home and family. She speaks about the staff in very positive terms and appreciates that they have jobs to get done in her best interests. She enjoys the food on offer and comments that kitchen staff are willing to accommodate requests. I am always cheered to see how contented she is.

The first review following my mother's move to Alastrean. The move was made under difficult circumstances but handled extremely well by the stand-in manager and care staff. Our early anxiety with the move was quickly replaced by relief when we noted how well she had settled in and how happy and content she was with her surroundings and the attention given. Over the past few weeks, we have become more familiar with the visiting conditions and met more of the care staff who are all very friendly and professional - well done, and thanks to all the staff.

My experience is as a weekly visitor. I am not the principal member of the family who is responsible for our brother's care but support my younger brother who has PoA. I find the staff extremely caring and helpful when greeting us at the door and informing us of how my brother has been health-wise. My brother appears happy, his personal care is excellent and the activities coordinator thinks of imaginative ways to engage with him.

During most difficult times during covid-19 and various storms from November 2021 until now, with power outages and fallen trees, the staff have never failed in their care and attention to my mother's needs. Despite being very busy, everyone is cheerful and willing to answer any queries. Such a lovely place to live in beautiful surroundings. You should all be very proud of what you do.

So glad he’s safe in these lovely surroundings.

Knowing she is safe and cared for is a huge reassurance for us as a family.

My mother was at Balhousie Alastrean house, and the care that she received was second to none! The staff were always caring and professional and even in the Covid crisis, they took time to keep me and my family informed of how my mother was doing. They are truly a wonderful team.

I think this is the best care home in Scotland. All the staff care deeply about the residents’ health, safety and happiness. The only problem is the laundry staff who don’t check pockets. Twice my father’s hearing aids have gone through the wash and once his shaver! Apart from this, I’d give Alastrean top marks. My father is happy which is more important than anything. After all, it’s only stuff! People are what matter.