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Care Home Owned by BCG in Aberdeenshire

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9.3 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by BCG in Aberdeenshire

Only the locations & reviews in Aberdeenshire for BCG are showing below.

View the details of all 21 locations (with 607 reviews) owned by BCG

BCG Locations in Aberdeenshire (1)

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1 Care Home owned by BCG in Aberdeenshire
Alastrean Care Home

Tarland, Aboyne AB34 4TA 

9.4 30 reviews
"The services of Alastrean are really good, the facilities are always clean and well presented ,likewise staff from the Manageress, Cooks,…"   Read all 30 reviews
Location Type Care Home

Alastrean Care Home is a beautiful home set in glorious Royal Deeside amid extensive gardens, approximately 30 miles west of Aberdeen. The house now provides residential and nursing care for ex-members of the RAF and other non RAF residents. The emphasis… Read more about Alastrean Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Nursing Care
  • Dementia Nursing Care
  • Palliative Care
  • 51 Rooms
  • from £2,029 / week

BCG Reviews in Aberdeenshire (30)

9.3

BCG has a Group Review Score of 9.3 (9.319) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to BCG must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to BCG
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Review of

Alastrean Care Home

from Alistair W (Son of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident for a few months. In general the environment is welcomimg. Rooms are clean and the surroundings relaxing for my mother. My mother has indicated that she likes her room and the food.
The staff are all very pleasant and always have time to chat and discuss my mothers care
and take guidance if there is something they don't know about my mother. Manager and nursing staff are very approachable.
Staff could be more consistant with in bed care positioning during meals.
Reply from David Kerr, Communications Team at Alastrean Care Home

Thank you for taking the time to write this good review for Alastrean. It's great to hear that you find the home and team to be welcoming and with a relaxed atmosphere. All feedback is very welcome. I understand you've spoken to staff regarding bed positioning and that the team are aware of the requirement. Thanks again.

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Review of

Alastrean Care Home

from Evelyn G (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The services of Alastrean are really good, the facilities are always clean and well presented ,likewise staff from the Manageress, Cooks, Carers, Cleaners and Administrative staff are kind and supportive towards the residents who live there.For anyone looking for an all round care facility for any
family member this is the place to be, from the helpful staff to wonderful surroundings.
Reply from David Kerr, Communications Team at Alastrean Care Home

Thank you for taking the opportunity to write and send in this wonderful review for Alastrean. It's reassuring to hear how highly you rate the level of care and the homely environment. This will be passed on to the hardworking team, who will be so pleased to read it!

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Review of

Alastrean Care Home

from Jennifer P (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been treated with care and attention from all members of staff . Every day she is given a menu choice and is supplied with fruit juices and plenty teas and coffees, which can be served in dining room , lounges or her room
Alastrean is a beautiful clean care home with entertainment
each day ,my mum has taken part a few times and has also gone on there bus trips . Some staff members have also taken her round the gardens in her wheelchair
Reply from David Kerr, Communications Team at Alastrean Care Home

Thank you for taking the time to write this excellent review for Alastrean. It's great to hear your mother enjoys the variety on offer and you see the care taken by the team every day. They will be delighted to read this.

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Review of

Alastrean Care Home

from Isobel B (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad has been resident at Alastrean since March 2021, just after Covid. His first few months were difficult, due to all the Covid restrictions still in place, and a number of different managers in succession, but now I can only say that he is very well looked after, and the staff are quite simply, excellent.
They're always there with a smile, they know dad and his quirks very well, and they are very accommodating. Dad is very comfortable, and participates in activities when he's in the mood. There is plenty of choice, and some residents have been going out, accompanied, to local cafes and picnic airs. A great move forward! When visiting, I always get offered a cup of tea, which is a simple act of kindness, but always most appreciated. It makes it feel more like home. The surroundings at Alastrean are quite beautiful too, and residents are fortunate to be able to go out to the gardens, when the weather is good.
Reply from David Kerr, Communications Team at Alastrean Care Home

Thank you for writing this lovely review of Alastrean. It's reassuring to hear how comfortable your father is there and that you see all the effort that goes in to making it a wonderful home. The hardworking team will be so happy to read this.

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Review of

Alastrean Care Home

from Pamela R (Wife of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alastrean care home provides an excellent service. My husband has been a resident there since April and has been treated with respect and kindness.
I am able to visit him at any time and always feel welcome. I have joined him at meal times and observed that the food is nourishing and well presented
and he enjoys it. Residents are given a choice of meals and shown what the choices are rather than just told which is very helpful.
Alastrean is in a beautiful setting and is very well maintained and managed. Pets are welcome at anytime.
Overall, I am delighted with the home and feel that my husband could not be in a better place.
Reply from Melanie Brockway, Brand & Communications Manager at Alastrean Care Home

Thank you so much for taking the time to write such a wonderful and comprehensive review. We are so very pleased how happy you are with your husband's care. We know how very important all the facets you mention are to your peace of mind. We will pass on your kind words to our hardworking team. Thank you once again.

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Review of

Alastrean Care Home

from Caroline M (Daughter of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been there now for 6 months and has virtually bloomed. She is so well looked after. All her needs are catered for and more.
It is efficiently run with kindly staff too.
The home is beautifully decorated and spotlessly clean. I would highly recommend Alastrean.
Reply from Melanie Brockway, Brand & Communications Manager at Alastrean Care Home

What a lovely review! Thank you for taking the time to let us know how happy you are with your mum's care and how well she is doing. It means the world for our hardworking teams to hear the difference they make. Thank you once again, and we'll be sure to pass on your kind words.

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Review of

Alastrean Care Home

from A W (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than impressed with how my father is being looked after, cared for and loved. Apart from the surroundings and the interior set up being so beautiful and welcoming - it gives me much peace, knowing that the carers and general staff are genuinely fond of my father, and are so diligent in their
caring- so grateful even though he is very new, here. Thank you.
Reply from David Kerr, Communications Team at Alastrean Care Home

Thank you for taking the time to write this fantastic review. It's great to hear how well your father has settled in and how much you value our hardworking team already. They'll be delighted to read this. Thank you again!

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Review of

Alastrean Care Home

from V B (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in home for 4 years. The staff are very good. Nothing is to much trouble when asked for advice about my mother. Lovely home.
Reply from David Kerr, Communications Team at Alastrean Care Home

Thank you for taking the time to review Alastrean. It's heartening to know that you see the efforts of the whole team. They will be really pleased to read your feedback.

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Review of

Alastrean Care Home

from J S (Daughter of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was only here for a few short months but the whole team took such great care of her. Mum had issues with mobility and communication and she was often frustrated, but the manager and the team took time to help with this.
I live overseas and the communication was really good, they facilitated video
calls to us and were proactive about any changes.
Mum loved to get her hair and nails done and this was easy to organise.
The setting of the property is just lovely with views from every window.
Friends and family and four-legged friends were welcomed.
Staff were easy to talk to, everyone knew Mum and we were encouraged to contribute to the care plan.
When Mum died the care and communication were excellent.
Reply from David Kerr, Communications Team at Alastrean Care Home

Thank you for taking the time to write such a thoughtful review of Alastrean. It's heartening to hear how happy you are with all aspects of your mother's care, how pleasant an environment you have found the home to be overall and the great level of attention paid to communication during her time at the home. I'll be sure to relay this lovely feedback to the team.

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Review of

Alastrean Care Home

from Alison S (Daughter of Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole Balhousie Alastrean is a lovely home set in great grounds for those who can appreciate them. The staff are friendly and helpful.
Reply from Anna Gunn, Communications Team at Alastrean Care Home

Thank you for your kind review. We're so pleased to hear how friendly and helpful our staff have been and that you have been able to enjoy the beautiful grounds at Alastrean. We'll be sure to pass on your comments to the team.

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Review of

Alastrean Care Home

from Maureen A (Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My main complaint is the main meals, only two courses - soup only at lunchtime. I feel that the chef does not have the allowance to buy good quality meat and fish and he is disillusioned. Good food helps the body to recover and is very important.
Reply from Anna Gunn, Communications Team at Alastrean Care Home

Thank you very much for your review. All feedback is so appreciated and we are sorry to hear that you have been disappointed with the quality of the meal options. We understand this was immediately addressed by our Operations Manager and Hospitality Specialist. However, the Home Manager will be in touch to help with any concerns you have. Thank you again.

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Review of

Alastrean Care Home

from D A (Next of Kin) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a visitor, I’m always welcomed and treated with courtesy. Staff are most helpful and always upbeat. My friend is very happy at Balhousie Alastrean Care Home and regards it as her home and family. She speaks about the staff in very positive terms and appreciates that they have jobs to get done in
her best interests. She enjoys the food on offer and comments that kitchen staff are willing to accommodate requests. I am always cheered to see how contented she is.
Reply from Melanie Brockway, Brand & Communications Executive at Alastrean Care Home

What a wonderful review! It means the world to us and our staff to hear how happy our residents are and that you, as a resident's visitor, are welcomed and looked after too. Thank you so much for taking the time to let us know that everything is as it should be for both your friend and your visit.

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Review of

Alastrean Care Home

from Stewart G (Son of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The first review following my mother's move to Alastrean. The move was made under difficult circumstances but handled extremely well by the stand-in manager and care staff. Our early anxiety with the move was quickly replaced by relief when we noted how well she had settled in and how happy and content
she was with her surroundings and the attention given. Over the past few weeks, we have become more familiar with the visiting conditions and met more of the care staff who are all very friendly and professional - well done, and thanks to all the staff.
Reply from Gillian Drummond, Brand and Communications Manager at Alastrean Care Home

Thank you for taking the time to give us a review. We're really happy to hear that your mother is settling in well. Will definitely pass this on to the team at Alastrean House.

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Review of

Alastrean Care Home

from S A (Sister of Resident) published on 14 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience is as a weekly visitor. I am not the principal member of the family who is responsible for our brother's care but support my younger brother who has PoA. I find the staff extremely caring and helpful when greeting us at the door and informing us of how my brother has been health-wise.
My brother appears happy, his personal care is excellent and the activities coordinator thinks of imaginative ways to engage with him.
Reply from Gillian Drummond, Brand and Communications Manager at Alastrean Care Home

Thank you for writing this review. We're delighted to hear this. Our staff, including activities teams, work hard to give person-centred attention to residents so they will be delighted with this feedback.

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Review of

Alastrean Care Home

from June R (Daughter of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
During most difficult times during covid-19 and various storms from November 2021 until now, with power outages and fallen trees, the staff have never failed in their care and attention to my mother's needs. Despite being very busy, everyone is cheerful and willing to answer any queries. Such a lovely
place to live in beautiful surroundings. You should all be very proud of what you do.
Reply from Gillian Drummond, Brand and Communications Manager at Alastrean Care Home

Thank you for this lovely review. You're right, the power outages have been very challenging, but staff rose to the occasion brilliantly. Our lovely relatives helped too!

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Review of

Alastrean Care Home

from Patricia F (Sister of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care for my brother has been excellent. The staff are so caring and patient.
Reception for visitors was lovely and relaxing and the staff took time for us too.
A great place to be when care is so good.
Staff treat my brother with great kindness and dignity.
So glad he’s safe in these lovely surroundings.
Reply from Gillian Drummond, Brand and Communications Manager at Alastrean Care Home

Thank you so much for this lovely review. It means the world to our hardworking staff at Alastrean. And yes, the surroundings are amazing!

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Review of

Alastrean Care Home

from Isla F (Granddaughter of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Granny moved to Balhousie Alastrean Care Home almost 8 months ago and, though it’s been a huge adjustment for her, as family, we have seen a big improvement in her wellbeing.
The carers and nurses look after her so well and, also reassure us as a family that, she is okay. I have been able to phone
any time and speak to her whenever I have asked, it’s never been an issue.
Knowing she is safe and cared for is a huge reassurance for us as a family.
Reply from Gillian Drummond, Brand and Communications Manager at Alastrean Care Home

Thank you for reviewing Alastrean, and we're so glad to hear your Granny has improved. Our care team will be delighted with your kind words.

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Review of

Alastrean Care Home

from Claude J (Son of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Balhousie Alastrean house, and the care that she received was second to none! The staff were always caring and professional and even in the Covid crisis, they took time to keep me and my family informed of how my mother was doing. They are truly a wonderful team.
Reply from Gillian Drummond, Brand and Communications Manager at Alastrean Care Home

Thank you for your kind words, Claude. They really are a wonderful team, and we'll be sure to pass on your comments to them.

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Review of

Alastrean Care Home

from Dawn S (Daughter of Resident) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think this is the best care home in Scotland. All the staff care deeply about the residents’ health, safety and happiness. The only problem is the laundry staff who don’t check pockets. Twice my father’s hearing aids have gone through the wash and once his shaver! Apart from this, I’d give Alastrean
top marks. My father is happy which is more important than anything. After all, it’s only stuff! People are what matter.
Reply from Gillian Drummond, Brand and Communications Manager at Alastrean Care Home

Thank you so much for your kind words. We're pleased to hear your father is happy there. Apologies for the laundry mistakes - this has been highlighted to staff.

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Review of

Alastrean Care Home

from Jilly M (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I'm very satisfied as long as there are no further changes in the boss! All staff are friendly, kind and do what they can in the hours given to them. Activities are not really encouraged and those offered are boring. What happened to painting and more creative things? The kitchen could do with
a shakeup, something that tastes.
Reply from Gillian Drummond, Brand and Communications Manager at Alastrean Care Home

Thank you for your review - we're glad your experience has been a happy one. We make sure to feed back all comments to staff, so will certainly make them aware of your comments on the activities. Many thanks again.

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Awards / Recognitions (7)

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