Care Homes Owned by BCG in Angus

Thank you so much for sending in this fantastic review for The Glens. It's so good to hear what a great experience both you and your father are having at the home and that you have peace of mind. The team will be delighted to read your words. Thanks again!

Thank you for taking the time to send in this superb review of Brookfield. It's reassuring to hear how much you value the home's environment, the communication related to your mother-in-law, the wonderful activities programme on offer and the high level of care in general. We'll pass this feedback on to the hardworking team, they'll be so pleased to hear it.

Thank you for sending in this fantastic review. It's lovely that you see the dedication the hardworking team puts into the care of every resident and that your mother is so happy with them and with her home. Although Monkbarns doesn't own a wheelchair friendly minibus for everyday use, the care team always endeavours to take residents out and about for day trips in the town whenever the weather allows it. Thanks again for the glowing appraisal. The team will be delighted with your words.

Thank you so much for your lovely review. It makes all the difference to us, and our hardworking staff, to know they are making the difference, both for your mum, and for your own peace of mind that she is happy and you feel conifdent about her care. Thank you once again for taking the time to let us know, and we'll be sure to pass on your kind words to the home team.

Thank you for taking the time to write this excellent endorsement for St Ronan's. It's great to hear that the home has given you such piece of mind that he's well looked after. The hardworking team will be so pleased to read this.

Thank you for taking the time to send in your review for Monkbarns. It's reassuring to hear that you and your mother's experience of the home and the dedicated team was so positive all round. They will be so happy to see this feedback.

Thank you for taking the time to submit a review. Your feedback is very important to us. We were aware of the issues you have outlined and tackled them quickly at the time they were brought to attention, as we take all information received from residents and their loved ones seriously. We understand, the issues you have raised were addressed both over email and in a face to face meeting. Although an initial preassessment of your father was carried out by the manager, we were initially unaware of his increased needs upon being admitted to the home. As a result, the team would have to nurse him in the dementia unit during the day, then he would sleep in the nursing unit by night. The team did all they could to accommodate, but we are saddened to hear we didn't meet your expectations.

Thanks for taking the time to write this great review of Monkbarns. The team will be so pleased to hear how highly you regard the hard work they put in. Yes, the home doesn't own or have easy access to a wheelchair friendly minibus for everyday use, but the care team do take residents out and about for day trips in the town whenever weather conditions allow. Thank you again.

Thank you for sending in this excellent review of Willowbank. It's the highest praise to say you considered the team as family. They will be so pleased to hear this.

Thank you very much for posting this fantastic review of Monkbarns. It means a great deal to know how much you value the team and all their efforts. They will be delighted to read your comments.

Thank you for taking the time to write this review of Monkbarns. We understand the home's new management have been quick to address the issues you've noted and are working hard to ensure that future communications are at the consistent standard all relatives should rightly expect. We very much appreciate your feedback and will pass your comments on to the team.

Thank you for sending in this lovely review of The Glens. It's wonderful to hear what a great first impression you've had overall. Rest assured, the garden is already being put to great use during these sunnier days! We've noted that your score for Safety / Security is a three, is there anything in particular we can do to remedy that? Thanks again.

Thank you for writing this fantastic review of Moyness. It's great to hear how happy and content your dad is there and that you see the high level of care provided in every respect. What a fantastic endorsement for the team, they'll be so pleased to hear this.

Thank you for writing this lovely appraisal of The Glens. It's good to know how reassured you are by the team's high level of dedicated care for your mum. They will will be so happy to see this.