Care Homes Owned by BCG in Perth & Kinross

Our experience was one of caring, knowledgeable, helpful, welcoming and happy. The staff were all very nice and we could not fault a thing. Excellent experience from office staff to staff work in the home.

Father became a resident in April 2026 so review only covers 3 months. Initialy staff treated dad as if he has dementia (which he doesn't) however after getting to know him staff have been excellent in their care. All staff very friendly and helpful and any issues are dealt with promptly.

I am very happy with the care home I have only been going for a week but I am happy with the care of my partner and all the staff I have met are dedicated to there work and very helpful there is nomore I can say except thank you to all.

My mother was a resident at North Inch Care Home for 2 years before she passed. During this time I always found the staff to be warm and caring. Holly, the manager, was efficient and effective in dealing with any queries I had.

Towards the end of my mum's life the staff were very caring and supportive to not only my mother but also to me. I felt part of a caring community which was very reassuring and comforting during my mother's time at North Inch Care Home.

A very difficult time for mum, leaving previous care home/friends after 3 1/2 years and losing her sight. The carers have gone beyond care to help and assist her. Care cannot be faulted.

Very happy with the home. Staff are excellent. Shyrley been well cared for, she is very happy and content.

Dad has been in Balhousie Pitlochry since Dec 2025. After an initial period, which was quite unsettled, Dad has settled very well into his new home. Personally I only have absolute praise for all the staff that are here at Balhousie Pitlochry. Everyone is very welcoming and good with Dad. The staff keep me full informed of what has been happening with Dad's day and if anything has happened that I need to know about. Dad is well looked after and I am completely happy with all aspects of Dad's care.

I would have no worries about recommending this care home to others, it has given the family great peace of mind to know that Mum is well looked after.

I visit every week and am always warmly welcomed by staff, I'm impressed with how well they do their jobs. Highly recommend.

My friend has been in Pitlochry from February 2025. I visit the home 3 times a week, I feel welcome and comfortable. Staff are kind, well-trained and know very well residents. Home is clean and food is very tasty.

My dad has been a resident in Balhousie for 2 years now. He went in with my mum and recently my mum passed away. I would honestly say the staff went above and beyond in their caring for us as a family, but especially for my dad. My dad was struggling with the loss and the staff were able to help him through his grief. I am very grateful to all the staff in supporting my dad. My dad is smiling again. Thank you.

Food choice and helping with selection of dishes could be looked at.

The highlight is the staff they are brilliant.

Thank you Dawn, Kirsty & the Stormont Lodge Team!

Thank you all for your hard work.

Our dad has been in Pitlochry care home since the end of April and we are so pleased that he has settled so quickly. He is happy with his room and feels comfortable in his environment. The staff are very attentive and nothing seems too much trouble. The staff have also been so kind to us as a family and if there are any issues they try to sort things out without any fuss. We now have peace of mind that Dad is in a caring, safe environment.

A truly brilliant care home in the heart of Pitlochry. My mother has been a permanent resident in BCG Pitlochry since January 2025. My mother has dementia and other health issues which made me decide, that BCG Pitlochry was the best option for mother's long term care. The level of care my mother receives in the care home, from the wonderful and dedicated staff, is outstanding. The staff go above and beyond for all the residents in their care. It gives me peace of mind, knowing my mother is in safe hands at all times. As a family member too, I can feel how homely and welcoming the staff are during my visits. Always engaging with the residents, family and other visitors puts everyone at ease. The staff are a massive credit to BCG. From management, especially Svetlana, whom is amazing in her role as Deputy Manager, Shona does a great job in her role as administrator, to the fantastic nurses, care assistants, cleaners, kitchen staff etc. Thank you all for taking care of my mother!

Sadly my husband had poor care in Balhousie, Pitlochry. He was not looked after well on frequent occasions. His medication was not supervised resulting in missed doses. He was on end of life care and was left slumped in a normal lounge chair for 5 hours when he had a chest infection and damage to his skin. The same thing happened two days in a row. He was in tears when l went in. Hot soup was spilled on him. He did not have dementia and was not a difficult patient. His catheter bag was emptied in front of a female visitor. He and his bed were left covered in food when l had asked for him to have assistance with meals. Nobody had cleaned him up even though his plates had been removed. He was not offered his toothbrush. His hair wasn't brushed. He never had a shower. He was left lying in his own excrement. I went to the Care Inspectorate and they have upheld my complaints. My husband died in February. Some of the staff are nice and do the best they can but it was a heartbreaking time.

Every visit I made was greeted with a friendly smile and the offer so a cup of tea. All staff could not do enough to look after my father-in-law with great care and attention, to which he and our family were truly grateful in the knowledge of his needs being met. To see the progress to the outside area for the residents is a joy to behold to which will help in their wellbeing. We also took great joy in participating with the organised events along with the other residents to show our appreciation of the loving care devoted by everyone involved. A great team.

So pleased with care and attention my dad receives from all the pleasant and attentive staff. I felt dad was safe and I was able to relax knowing the provisions, activities and staff went beyond professionalism in his care, couldn't do enough and contact was there from both the staff and myself. If we had any queries someone was always at the end of a phone. They made my family very welcome when visiting and we enjoyed participating in any events the put on. Excellent care home and staff.

Stormont Lodge offers a caring service for mum. It is a great comfort to her family that she is safe and well looked after. The home is undergoing many improvements particularly to the garden. New fences and paths have been constructed and a polytunnel has been erected. This will provide great mental and physical stimulation for the residents and staff. A handyman is to be congratulated for his work on the project and everyone who has contributed. Overall 10 out of 10.