from R M (Daughter-in-law of Resident) published on 24 October 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
Thank you for the care my father-in-law received.
Thank you to the deputy manager for checking in with us and keeping us updated, your empathy was very much appreciated.
My father-in-law was always clean and shaven, room was spotless. Thank you.
from D M (Husband of Resident) published on 17 May 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
My wife had placement for after a hospital stay and we found the place to provide excellent care and service with the staff very friendly and nothing too much trouble, very clean and tidy. Residents are offered activities to participate in should they feel they want to join in but under no pressure
from Linda P (Daughter of Resident) published on 16 April 2024
Submitted via Website • Report
Overall Experience2.0 out of 5
Care staff work very hard and are very attentive. Felt the company was not very friendly, could improve on empathy with family. Rooms clean but bedding could be updated. Went to Beverly a few days after my dad died with a thank-you gift staff at reception, did not speak to me not one word. Need some
from Sharon D (Daughter-in-law of Resident) published on 15 June 2022
Submitted via Postal Card • Report
Overall Experience2.0 out of 5
The staff in the home are excellent, could not do enough for you. The group management in England is very poor. No time for you, poor quality in the home, maintenance poor, treated unfairly.
Reply from Jackie Hirst, Marketing at Abbey View Nursing Home
Thank you for your review. We would like to reassure you that as a company we are committed to Abbey View. I hope this update is helpful - our group management is committed to Abbey View and raising…read more
from Brigid B (Daughter of Resident) published on 25 January 2022
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Great home. Staff work so hard and always very pleasant. They seem to be very busy all the time when I am there on a visit and short, seems to be a shortage of staff.
Reply from Jackie Hirst, Marketing at Abbey View Nursing Home
Thank you for your kind comments - we would like to reassure you that many factors are considered regarding staffing. Abbey View is staffed according to these needs.
from Albert M (Son of Resident) published on 27 November 2021
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mum has been in Abbey View for one and a half years now and the care and attention she has received has been brilliant. The staff are very attentive to her needs and as a family, we are delighted with the way she has settled in - we would highly recommend Abbey View.
from Julie B (Daughter of Resident) published on 27 November 2021
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mum has been here from 22nd September 20201. During that time, the staff have been very attentive and kind. She has had visits from the doctor any time she has needed treatment. The staff are all very caring and friendly. The room she stays in is very nice and kept very clean. I would highly recommend.
from L R (Daughter of Resident) published on 18 October 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
Sadly my mum passed away recently however I just want to recognise the care she received during her two and a half years in Abbey View. Covid brought sadness that we were separated for a time but Abbey View did their very best to get us all through. I was reassured that mum was being looked after by
such hard-working staff who do their best for the comfort and wellbeing of the residents. I was kept up to date at all times and any concerns I had were dealt with quickly. The staff are friendly and approachable and the home has a family feel to it. I am thankful that mum was able to spend her last years in such a caring environment.
from Ann S (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Mum went into Abbey View in October 2018 following a prolonged period in hospital. She was still in poor health with the result that her dementia had deteriorated considerably. This was a distressing time for our family. However, following the care and attention she has received from the staff at Abbey
View mum's health has now much improved and it has been wonderful for our family to see her contented and smiling again.
from E M (Daughter of Resident) published on 19 September 2019
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My father was in the home for respite care after a hip operation. He was treated very well and was happy with all the carers who attended to him.
The home was welcoming as were the staff and very helpful when asked.
The home could do with some redecoration but this is cosmetic. Overall, a good atmosphere.
from D D (Niece of Resident) published on 29 July 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Abbey View Nursing Home was recommended to me by my aunt's church friends. When my cousin and I visited the home, we were very pleased with the reception the staff gave us and they also gave us a tour of the home and again we were very pleased with everything.
When my aunt took up residency in Abbey
View she settled in immediately and feels so much at home there. This was such a relief to the family - she only has nephews and nieces, (who all live quite a distance from Bangor) as she had no family herself.
My aunt enjoys the activities and also the day trips out in the minibus.
So far we have found all the staff very obliging and helpful and they are all very caring with my aunt.
from Yvonne H (Daughter of Resident) published on 7 March 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
If you are looking for a friendly 'home from home' then this is the place for your loved one. My Mom has been in this Nursing Home for a year and I cannot put into words how good everything is. You only need to ask and nothing is too much trouble, every need is catered for and this is the first time
I feel my Mom is safe and being looked after. If I could give a plus I would!
from Lynda B (Daughter of Resident) published on 4 January 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
My mum was resident in Abbey View from May 2018 until her death in December 2018. She settled very quickly and in my family's view this was because all the staff provide, not only an exceptionally caring, but a very loving environment. We visited a lot of homes prior to selecting Abbey View but the
initial instant impact of the happy, caring environment never diminished. My mum wanted for nothing. Any illness was immediately identified and dealt with. Our mum was made to feel loved, cared for, special and important until the end. The manager and his staff work at the highest level and treat residents as if they are their own. We were devastated that our Mum could no longer cope at home and were stressed and extremely anxious about selecting the right place for her. If you are reading this before deciding where to place a loved one you can pick Abbey View knowing they will be in safe, and more importantly in exceptionally caring hands. We cannot recommend Abbey View enough.
from L M (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Hardworking, friendly, caring staff. Mum's health has really improved since she has been here and I believe she is well looked after. Nice homely feel to Abbey View, any concerns acknowledged by nurses/care assistants and management and always dealt with promptly.
from H R (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
As my mother has been here from December 2014 we are very happy with the care and attention she is shown. The staff are really good as they talk and spend time when speaking to her which has encouraged her to participate in activities and speaking to other people. My sister and I are very pleased with
from W S (Husband of Resident) published on 3 October 2018
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We visited a number of local care homes prior to deciding to choose Abbey View as the reception and tour plus the warmth of the staff's presence outshone the others visited. Over a year and a half has passed since then and my expectations have been more than met ie care to my wife, quality and cleanliness
or my wife's room and the rest of the home. All staff, from nursing to carers/catering staff are always pleasant and professional and informative of my wife's needs and proactive to her health needs.
from J C (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The staff have always shown respect and treated my mother with kindness. They are aware of her needs and take these into consideration when dealing with and handling her. Some staff members go above and beyond to assist mother and encourage her. We as a family appreciate the fact we are kept up to date
on mother's condition and are involved in decision making regarding mother's care and well being.
from June M (Resident) assisted by family/friend published on 2 May 2018
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Excellent service provided by caring and dedicated nursing and care staff.
Good meals all cooked on site including birthday cakes and daily traybakes.
Enthusiastic activity coordinator providing visiting singers, dancers and even rabbits at Easter and Irish Dancer for St Patrick's day. Management
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