Care Homes Owned by Stepping Stone Independent Living Ltd in West Midlands

Staff are helpful, with good communication. Good range of activities and encouragement to get out and about, also healthy eating a priority.

I can't fault the care home. The staff go above and beyond their duties. My brother has a better social life than me. He's always doing something or out and about. Regis House is a warm and friendly place.

Had a lovely time visiting my brother, only get to see him twice a year as I live so far away. He was in good health and well cared for by the staff.

Friendly, pleasant staff kept me up to date on my brother's health and experience of Regis House. Nice, clean environment. My brother looked well and healthy.

I feel the staff ratio could improve, 1-4 is poor. This reflects on the lack of activities the clients engage in. Also with poor staff ratio daily living skills and self-help skills are lacking. This area needs to be looked at.

My brother receives excellent care in all he does, his day-to-day needs are always met and the staff always give their best to ensure he gets the best care available. Day trips and holidays are catered for with the residents able to pick their own destinations. All medical needs are looked after from dental, GP, to hospital visits.

I can not praise the staff at Clifton House enough for all they have done for my mom. I greatly appreciate all the hard work and dedication towards the service users. The staff are kind and considerate and go above and beyond for the service users. I would 100 percent recommend it.

Such a great place, very clean, the support workers are great, the residents are well looked after, truly do a great job, well done ladies, you all need a pat on the back and are truly helpful and kind-hearted.

The team are absolutely incredible, super patient, understanding and compassionate. They really take the time to get to know the residents and family and really respect and take on board relatives' views and thoughts. They have really made my sister feel at home, comfortable and safe, she feels she has a safe space to talk about her thoughts feelings and concerns. My sister has come on leaps and bounds and the team have shared my love to see her flourish and grow in her confidence and independence. So many worries have been eased by such a wonderful supportive team. We are so grateful. Thank you for everything!

Making sure they all live in a fun, friendly and clean house and helping with their day-to-day needs and taking them on activities.

The staff are lovely. The facilities are good. They look after their users with the greatest care. Friendly staff. The activities are good too. They care and treat everyone with kindness, respect, compassion and dignity.

Amazing place that loves all the service users. Staff go above and beyond when doing events! Love the place! Special mention to the senior support worker, who is so passionate and caring! Keep up the amazing work.

My uncle is a current service user and has been since September 2022. After years of my grandad struggling to look after him, it is heartwarming to see how well he is looked after in the home. He seems relaxed, happy and much healthier than ever before. We are so grateful to all the staff for helping him to settle in and for providing so many wonderful opportunities for him to thrive. The sixties are the new forties for him now and that’s fantastic for us to see!

The staff are amazing in what they do for people outside of work and inside of work. All the activities they do for the public are amazing and all the stuff they do, including the raffle. I’ve never ever seen a care home so clean inside and out.

But the only thing is that because I struggle with psychotic thoughts I do really struggle, but I do try in life.

Since I have been a service user at Clifton House, I have found I have enjoyed living at Clifton House. The staff are nice and polite and the house is clean and tidy. The staff are good at the job and help me.

Clifton House is a fantastic care home; you get made to feel at home when you visit! I have the home page on Facebook, and you get to see how fun the house really is! The service users look really happy and looked after. Would definitely recommend.

Keep up the good work all.

At the end of the day, we were let down by them with their inabilty to cope with him, and it resulted in them cancelling his contract with no notice.

Staff are always respectful and easy to talk to, just like the management!