Size 20 rooms
Size 59 rooms
Astoria Healthcare Ltd has a Group Review Score of 9.4 (9.39) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Astoria Healthcare Ltd must have a Review Score.
The staff are absolutely wonderful, caring, kind and friendly. They treat our loved one with compassion, patience and respect, and it is clear that they genuinely care about the residents and their well-being. The staff are always approachable and happy to help whenever we have any questions or...
The room is always clean, tidy and well maintained, and it is lovely to see that attention is given to keeping the environment comfortable and pleasant. The overall atmosphere is welcoming, and whenever we visit, the staff greet us warmly and make us feel welcome. They are always friendly, polite and approachable.
At our care home, we strive to ensure that every resident is treated with compassion, dignity, patience and...
Thank you so much for your kind and thoughtful feedback. We are delighted to hear that you feel reassured and supported by the care and attention our team provides to your loved one.Warmest Wished from The Mangement Team - Astoria Healthcare Ltd
Excellent service for my mother
Halal food1 2 1 care
Clean facilities
Staff are very friendly
Care is appropriate for mother needs
Regular reviews
Facilitates medical appointments to ensure medical and mental well being
Range of activities mother enjoys
Excellent service for my mother
Halal food1 2 1 care
Clean facilities
Staff are very friendly
Care is appropriate for mother needs
Regular reviews
Facilitates medical appointments to ensure medical and mental well being
Range of activities mother enjoys
Dear Mr Mohammed
Thank you very much for your kind and positive feedback.We are delighted to hear that you are happy with the care and support your mother receives.
It is wonderful to know that she is enjoying the Halal food, activities and the individual one-to-one care provided by our...
Dear Mr Mohammed
Thank you very much for your kind and positive feedback.We are delighted to hear that you are happy with the care and support your mother receives.
It is wonderful to know that she is enjoying the Halal food, activities and the individual one-to-one care provided by our friendly staff. We take great pride in maintaining clean facilities and ensuring that the care we provide is appropriate to each resident's individual needs.
Thank you again for taking the time to share your feedback. Your kind words mean a great deal to the whole team and encourage us to continue providing the highest standard of care for your mother.
Kindest RegardsThe Management Team - Astoria Healthcare Ltd
Placing anybody into a home/care-home is distressing for any family and you know that everytime you visit you will be asked when can I go home? On the otherhand you know dementia does not improve over time, the carers are very good and the nurses are excellent, learning staff names is difficult for...
Placing anybody into a home/care-home is distressing for any family and you know that everytime you visit you will be asked when can I go home? On the otherhand you know dementia does not improve over time, the carers are very good and the nurses are excellent, learning staff names is difficult for me so anyone suffering with dementia it must be a nightmare, there are restrictions within this carehome which I am not keen on but my wife and I have to live with but I won't explain here.
We are pleased to hear your positive comments about our...
Dear RaymondWe also acknowledge your concerns regarding some of the restrictions within the home. Please know that these are carefully considered with residents' safety and wellbeing in mind, and we are always happy to discuss any concerns with you privately.
Thank you for your continued support.
RegardsHome Manager
Since our son moved in at Vicarage Farm Care Home, we have noticed a great improvement in his health and well being. His communication and speaking has greatly improved. He has become more friendly with staff and family. I am highly pleased with the management team, who has provided us with...
Since our son moved in at Vicarage Farm Care Home, we have noticed a great improvement in his health and well being. His communication and speaking has greatly improved. He has become more friendly with staff and family. I am highly pleased with the management team, who has provided us with support, encouragement and professional help. The nurses and staff are very supportive and hard working and made our son's stay enjoyable. The activities team are very professional and have been encouraging Samora and other residents with various activities and motivatating them emotionally, physically & mentally. Thank you!!
Thank you so much for your kind and heartfelt feedback. We are delighted to hear about Samora's progress and the positive impact our team has had on his health and wellbeing. Your appreciation means a great deal to us and will be shared with the whole team.
Kind regardsThe Management Team - Vicarage Farm Care Home
And they do various activities (staff get involved). And have regular days...
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It is wonderful to know that you appreciate our staff, food, cleanliness, activities and family...
Thank you very much for your kind and positive feedback. We are delighted to hear that your mum has been happy at Vicarage Farm and that you are also pleased with the care and support she receives.It is wonderful to know that you appreciate our staff, food, cleanliness, activities and family events. Your kind comments mean a great deal to the whole team.
Kind regards,The Vicarage Farm Care Home Management Team
My mother in law has been in a few homes over her life time but I can honestly say this has been by far the best. They treat her like an individual and always aim to meet all her needs even when she can be difficult. We have visited my mother in law at all different times of the day and days of the...
5*from us
The Management Team - Vicarage Farm Care Home
My sister is very well looked after by all the staff. She's appears happy and content when being supported by the staff and appears to engage well in the activities that she is provided with. We are very greatful.
My sister is very well looked after by all the staff. She's appears happy and content when being supported by the staff and appears to engage well in the activities that she is provided with. We are very greatful.
Thank you for your kind feedback. We're so pleased to hear that your sister is happy, content and enjoying the activities. Your appreciation means a great deal to our whole team and we are grateful for your lovely words.
Kind regardsThe Management Team - The Mayfair
My friend has been at Vickerage Care Home for almost a year now . She had been in hospital for over year prior to her admission to the Care Home. The staff were excellent at helping her to settle in at her pace and in her own way. Since then, I cannot thank or praise the staff enough for all...
An excellent Care Home. Thank you everyone.
The Management Team - Vicarage Farm Care Home
My father has very complex needs and Vicarage Farm is his third care home in 7 months. Since he arrived here the staff have been so impressive. As soon as you walk in the front door the managers and admin staff greet you personally and the nurses and care assistants really know the residents and...
Particularly impressive is the rota of activities - I have visited on different days of the week and the activities are always as planned. Whether the resident decides to take part or not, the routine is clearly beneficial for all.
Dear Catherine
Thank you so much for taking the time to share such thoughtful and kind feedback.
Your comments about our managers, administration staff, nurses, care assistants, and activities team are truly appreciated.
It is especially pleasing to hear that you have noticed the...
Dear Catherine
Thank you so much for taking the time to share such thoughtful and kind feedback.
Your comments about our managers, administration staff, nurses, care assistants, and activities team are truly appreciated.
It is especially pleasing to hear that you have noticed the consistency of our activities programme. We believe that offering meaningful opportunities for engagement, choice and routine plays an important role in supporting our resident's wellbeing, whether they choose to participate directly or simply enjoy the atmosphere.
Thank you again for your lovely comments and for placing your trust in us to care for your father.
Kind regardsHome Manager
My sister has lived at The Mayfair since 2020. She lived in other care homes beforehand, The Mayfair is by far the best. All the staff are second to none in their commitment and care for the residents ensuring that their needs are individually met and respected. There is a real sense of community...
My sister has lived at The Mayfair since 2020. She lived in other care homes beforehand, The Mayfair is by far the best. All the staff are second to none in their commitment and care for the residents ensuring that their needs are individually met and respected. There is a real sense of community and inclusion. During all my visits, that are usually unannounced, my sister, whose mental and physical needs are complex is always well looked after. I notice that the other residents who present with a variety of needs are treated with dignity and the staff obviously know & understand them all well. The lines of communication with families are always open, visits and feedback are welcome at any time and family involvement is encouraged. Beatrice and Emelyn are exceptional, Cassius enriches residents quality of life with e.g. gardening, keep fit, live music and cultural events and Regina is highly skilled, hugely personable and runs a tight ship. I couldn't be more grateful
Dear Eva
Thank you Eva, for your heartfelt review and for your continued trust in The Mayfair.
We are truly grateful for your kind words and delighted to hear that your sister feels so well cared for and supported.
Your special mention of Beatrice, Emelyn, Cassius, and Regina will mean a...
Dear Eva
Thank you Eva, for your heartfelt review and for your continued trust in The Mayfair.
We are truly grateful for your kind words and delighted to hear that your sister feels so well cared for and supported.
Your special mention of Beatrice, Emelyn, Cassius, and Regina will mean a great deal to them, and we will be sure to share your lovely feedback with the whole team.
Kind RegardsHome Manager
Doesn't matter what time of day I visit and if I arrive unannounced, my cousin is clean, the room sparkling and the staff very...
My Family are extremely appreciative to all the staff for what they have done & do for our relative, Thank you!
Dear Mark
Thank you, Mark, for your wonderful review and for your continued trust in Mayfair. It is incredibly rewarding to hear that your cousin is so happy, well cared for, and receiving the high standard of support he deserves.
Your kind comments about our team's dedication, the welcoming...
Dear Mark
Thank you, Mark, for your wonderful review and for your continued trust in Mayfair. It is incredibly rewarding to hear that your cousin is so happy, well cared for, and receiving the high standard of support he deserves.
Your kind comments about our team's dedication, the welcoming atmosphere, and the standards throughout the home mean a great deal to us.
We will be delighted to share your feedback with the entire team.
Thank you again for your thoughtful words and for allowing us the privilege of caring for your cousin.
Kind RegardsHome Manager
My brother Jas has lived at Mayfair for several years, and as a family we could not be happier with the care he receives. The staff know him as a person - his routines, his needs, and what makes him comfortable - and they support him with genuine warmth, patience and dignity. He is settled, stable...
We are kept informed, always made welcome when we visit, and any question is answered kindly and promptly. To everyone at Vicarage Farm - thank you for looking after Jas so well. We are truly grateful.
Dear Raj
Thank you, Raj, for your wonderful review and for taking the time to share your family's experience. We are delighted to hear that Jas feels settled, valued, and well supported by our team.
It is especially lovely to know how much being named Resident of the Month meant to Jas and...
Dear Raj
Thank you, Raj, for your wonderful review and for taking the time to share your family's experience. We are delighted to hear that Jas feels settled, valued, and well supported by our team.
It is especially lovely to know how much being named Resident of the Month meant to Jas and your family. Our team is passionate about providing person-centred care and creating meaningful opportunities for every resident to feel included and appreciated.
Your kind words will be shared with the entire team.
Kind regardsHome Manager
My sister has been at the home for many years and I believe her quality of life has very much improved since being at the Mayfair. The staff are wonderfully patient and upbeat and provide not only essential physical care services but also work very hard to improve the social life of the residents...
My sister has been at the home for many years and I believe her quality of life has very much improved since being at the Mayfair. The staff are wonderfully patient and upbeat and provide not only essential physical care services but also work very hard to improve the social life of the residents but also respectful of the need for privacy and alone time. They are very concerned with resident's mental well-being and residents have access to numerous activities every week and there are many occasions to learn new things and be creative. My sister is very ill and has many needs and the staff do everything they can to bring some joy to her life.
Dear Angela
Thank you for your thoughtful and heartfelt review. We are truly grateful for your kind words and are delighted to hear that your sister's quality of life has improved during her time at Mayfair.
Our team is dedicated to providing not only the highest standard of care but also...
Dear Angela
Thank you for your thoughtful and heartfelt review. We are truly grateful for your kind words and are delighted to hear that your sister's quality of life has improved during her time at Mayfair.
Our team is dedicated to providing not only the highest standard of care but also meaningful opportunities for residents to enjoy life, maintain their independence, and feel valued. It means so much to know that our efforts to support your sister's physical, emotional, and social well-being have made a positive difference.
Bobby MahabirHome Manager
For me personally there is nothing harder than leaving a...
Thank you doesn't quite seem enough!
Dear Shady
Thank you so much for taking the time to share such a heartfelt review.
Your incredibly kind words mean a great deal to all of us.
It is truly rewarding to know that you feel confident leaving your father in our care and that Vicarage Farm feels like a home, surrounded by...
Dear Shady
Thank you so much for taking the time to share such a heartfelt review.
Your incredibly kind words mean a great deal to all of us.
It is truly rewarding to know that you feel confident leaving your father in our care and that Vicarage Farm feels like a home, surrounded by people who genuinely care for him like family. Creating that sense of warmth, dignity,and belonging is exactly what we strive for every day.
Your recognition of every member of our team-from our housekeeping and support staff to our carers, nurses, and management-is deeply appreciated.Thankyou.
Kind regardsHome Manager
Vicarage Farm Nursing home is an exceptional care home, the management is excellent and very approachable and runs the home to a very high standard. I cannot praise the entire team at Vicarage farm nursing home enough for the outstanding care they provide. The registered nurses and care staff are...
The nursing home is spotlessly clean, the food is excellent, and there is a vibrant schedule of activities which all the residents appreciate. I highly recommend Vicarage Farm nursing home to anyone seeking top-tier nursing care, the success of this nursing home relies on the dedicated team where every role is vital to residents well-being.
Thank you so much for your wonderful review and for taking the time to share your experience.
Your kind words mean a great deal to our entire team.
Your appreciation will be shared with the whole team, who work tirelessly every day to ensure our residents receive the very best...
Dear MariaThank you so much for your wonderful review and for taking the time to share your experience.
Your kind words mean a great deal to our entire team.
Your appreciation will be shared with the whole team, who work tirelessly every day to ensure our residents receive the very best care and support. Thank you again for your recommendation and for placing your trust in Vicarage Farm Nursing Home.
Bobby MahabirHome Manager
After a few teething issues when mum moved in (due to complex needs) mum has settled well into the care home. Staff are caring and will do anything to ensure mum is looked after and happy. Activities are great, the deputy manager and office staff are always helpful, the kitchen staff are fantastic,...
After a few teething issues when mum moved in (due to complex needs) mum has settled well into the care home. Staff are caring and will do anything to ensure mum is looked after and happy. Activities are great, the deputy manager and office staff are always helpful, the kitchen staff are fantastic, and just in general all staff are lovely. Nurses communicate exceptionally. It is not easy looking after complex needs and they do their very best to look after mum.
Dear Rena,
Thank you for taking the time to leave such a thoughtful review and for sharing your experience.
We appreciate your honesty about the initial challenges when your mum first moved into Vicarage Farm. Supporting residents with complex needs requires a personalised approach, and we...
Dear Rena,
Thank you for taking the time to leave such a thoughtful review and for sharing your experience.
We appreciate your honesty about the initial challenges when your mum first moved into Vicarage Farm. Supporting residents with complex needs requires a personalised approach, and we are so pleased to hear that your mum has now settled well and feels happy in her home.
Everyone works together with the shared goal of providing compassionate, high-quality care, and your feedback is a real encouragement to the whole team.
Thank you for recognising the importance of good communication and the efforts our staff make every day to support both residents and their families.
Kind RegardsHome Manager
My mother has been in this care home for 6 years now. There has been ups and downs especially around the safety of my mother. But with recent meetings and reviews the communication has improved. The head nurse responds to emails to give us updates and to liaise with us regarding any concerns with...
My mother has been in this care home for 6 years now. There has been ups and downs especially around the safety of my mother. But with recent meetings and reviews the communication has improved. The head nurse responds to emails to give us updates and to liaise with us regarding any concerns with mums condition. The care home under-stands our concerns and trys to reassure us as much as they can. Recently I noticed a photo of mum that had been framed in an activity which was cute
We appreciate your honest comments and recognise the importance of listening to families' concerns. We are pleased to hear that you have noticed improvements in our...
Thank you for taking the time to share your feedback and for entrusting us with your mother's care over the past six years.It is also lovely to hear that the framed photograph from one of our activities brought a smile. Creating meaningful moments and celebrating our residents as individuals is something our team takes great pride in.
Kind RegardsHome Manager
Thank you again for your feedback. We value your continued trust and will keep striving to provide the highest standard of
It's reassuring to know she's in such caring hands, and we're grateful for everything the team does. I...
It's reassuring to know she's in such caring hands, and we're grateful for everything the team does. I would happily recommend this nursing home to anyone looking for quality care for a loved one.
Dear Gabriel
Thank you so much for your kind and thoughtful review. It means a great deal to our entire team to hear that your mum feels so well cared for and that you have confidence in the care we provide.It is a privilege to be part of her journey.
Bobby MahabirAstoria Healthcare Ltd
We would have no hesitation in...
Thank you everyone.
Dear JonathanThank you so much for your lovely message. It means a great deal to hear how much you appreciated the care Mum received at Vicarage Farm. We all wanted the very best for her, and knowing she was in such kind and capable hands gave us all comfort.I'm so glad you felt the same - they...
Dear JonathanThank you so much for your lovely message. It means a great deal to hear how much you appreciated the care Mum received at Vicarage Farm. We all wanted the very best for her, and knowing she was in such kind and capable hands gave us all comfort.I'm so glad you felt the same - they really did go above and beyond, and it's reassuring to know we made the right choice for her final year.Kind regardBobby MahabirHome Manager
My mother has been in Vicarage Farm since 2020 of July. The carers and nurses are very lovely and always reassure me of any changes in mum. I'm also impressed as the carers try to communicate with mum in her language as she's not fluent/familiar with English. Feeding can be challenging, but the...
My mother has been in Vicarage Farm since 2020 of July. The carers and nurses are very lovely and always reassure me of any changes in mum. I'm also impressed as the carers try to communicate with mum in her language as she's not fluent/familiar with English. Feeding can be challenging, but the carers/nurses do their best. Hoping to see more outings as the weather is becoming pleasant.
Thank you for sharing your heartfelt feedback about your mother's care at Vicarage Farm Nursing Home. It's truly grateful to hear how the team has made a positive impact on her well-being. Kindest Regards
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