Care Homes Owned by Tricuro Ltd

The food is excellent, with a good choice. The rooms are clean and tidy. There is a varied timetable of music and activities. I would highly recommend Avon View.

The staff here are excellent. Food very good, and the patient loved his meal today. He is showing definite improvement in all areas. Thank you to all the amazing staff here.

My 91 year old father has been a resident since may 2022, following transfer from a previous care home. He has several medical needs so is on the nursing floor. I could not be more pleased with the care he receives on a daily basis. He is treated with dignity and respect and his every need is met by both the nursing and care staff. All staff are friendly, polite and pleasant and I have a very good working relationship with them all. Just yesterday my father said it was like a little family. There have been many health issues over the years and I am always kept informed, including when I visit. My father loves to tell me what he has eaten. The quality and choice of food is excellent. There is an excellent activities team and range of things to do. I would recommend Avon View to anyone looking to find their loved one excellent, tender loving care.

I highly recommend Avon view

I would 100% recommend Avon View. It was the hardest decision for me and my sister to make, putting our mum into a nursing home. However, it was the best decision ever. Avon View is an amazing home, clean and the rooms are bright and spacious. The staff are friendly and caring and our mum has settled in well. We couldn't ask for a better home for our wonderful mum.

Very friendly and diligent staff. Always willing to talk about my father' issues, will listen to concerns and act where necessary. He has benefitted dramatically from the care here and is getting a much better standard of care than at home which has seen him improve in his wellbeing.

I have nothing but praise for the level of care given to my dad during his final weeks at Coastal Lodge. The staff were lovely and they were very kind to him, which he appreciated greatly. My interactions with the deputy manager and his team were appreciated and I was kept fully informed of any and all developments. The dedication shown by the staff was exemplary and I cannot thank them enough.

I had broken my elbow and couldn't visit Dad for seven weeks and couldn't drive, I visited him today for the first time. Dad was clean shaven and really happy to see me. He ate most of his lunch and I told him why I hadn't visited. He was calm and pleasant and very lucid. We filled in a form. He has been looked after really well in my absence and am so grateful to staff on the nurse line.

My mother spent several, much needed weeks, of respite in Coastal Lodge after breaking her arm badly. All the staff there were very kind and looked after her very well. She went in with very little confidence after her fall but gradually gained more strength and self confidence with the care and physiotherapy they provided for her. The food was good and the rooms were warm and clean. Many thanks, from mum and her family, to you all.

The site is very quiet so unless the person in the next room is deaf and turns the TV up loud you will get a good night's sleep. The staff are lovely, kind caring & professional although some of the agency staff need more training? Food is bland and boring, breakfast is cereal and toast. Lunch is the only cooked meal, potatoes are hard and food tasteless. The evening is a cup a soup and sandwiches, usually ham, cheese or egg mayo made with egg white - no yolk? Food choice gets boring quickly. Desserts are usually nice, fruit or cake with custard. There is no medical attention. If you have an issue you are told to phone your own Doctor. Personal hygiene is a struggle. There is a small sink in the room but otherwise, you have to use the shower room. Great if you are able-bodied but if not you will need help from the staff who are usually too busy. You are told ask later, ask tomorrow or ask someone else, or we have run out of time.

So thank you again.

The staff are very good and very caring. Altogether made a big health problem not so bad.

The care in nursing has been wonderful not only for my husband but for me too.

My husband was transferred from another care home after a stay of six weeks funded by the hospital. He was not happy at all, with poor care and cold food. He went to Avon View seven weeks ago and as he himself says it is as different as chalk and cheese. He is now happy as can be under his circumstances.

Throughout Mum’s residency on Bluebell/Poppy with the team at Avon View (June 2021-March 2023) Mum was treated with the utmost respect and dignity; friendship and kindness; humour and diligent attention to care and medical provision. The wonderful team helped her settle in, taking part in the many varied activities, and find her place within their community popping in and out of her room (especially in the difficult periods of covid restrictions) chatting and caring in equal measure. Avon View put mental and physical wellbeing in equal measure at the top of their care, taking time to sit and chat with Mum and supporting me was greatly valued. Twice weekly zoom calls with myself/brother and friends were priceless. Activities with her many friends were varied and enjoyable - including Alpaca’s, therapy dogs, cooking, gardening, crafts, Church services and games! Exceptional cleanliness of well equipped facilities and varied, enjoyable meals too! Avon View felt like home to Mum and to me.

Everybody at Coastal Lodge is easily approachable. The service they give is first-class. A+.

We were invited to a coffee morning at the home, the atmosphere was wonderful, the residents were happy and laughing, and the staff were superbly caring, we were very impressed the leadership was great and showed that it permitted throughout the whole home.

Our mother spent 6 weeks here and the input from the Occupational therapy team and physiotherapy was the best I have come across, with daily therapy and excellent communication regarding her treatment goals and discharge planning. The premises are very clean and well maintained with good levels of security. Access and parking were very accessible, which was essential to us when bringing our father to visit mum. A massive thank you to all the team who made our mother's stay comfortable.

My father has been in the dementia unit of Avon View for 2 months and during that time he has been treated with enormous kindness and respect at all times. He was not easy to settle as his journey had taken him from home to hospital to temporary care home then finally to Avon View, but the home was patient, worked closely with our family and he is now happy, settled and well cared for. I have witnessed a true example of person-centred care - led by exemplary management and wonderfully caring staff. The home is well thought out, clean, and the food excellent. The lovely lady I have seen carrying out activities could not have put more thought into her role - well done to you, on what I am sure is not a generous budget. Well done all of you and thank you very much.

Excellent care all-round.