Care Homes Owned by Tricuro Ltd in Dorset

been looked after really well in my absence and am so grateful to staff on the nurse line.

they provided for her. The food was good and the rooms were warm and clean. Many thanks, from mum and her family, to you all.

only cooked meal, potatoes are hard and food tasteless. The evening is a cup a soup and sandwiches, usually ham, cheese or egg mayo made with egg white - no yolk? Food choice gets boring quickly. Desserts are usually nice, fruit or cake with custard. There is no medical attention. If you have an issue you are told to phone your own Doctor. Personal hygiene is a struggle. There is a small sink in the room but otherwise, you have to use the shower room. Great if you are able-bodied but if not you will need help from the staff who are usually too busy. You are told ask later, ask tomorrow or ask someone else, or we have run out of time.

varied menu every day and of course a lovely Sunday roast.
All the staff, carers, therapists, cleaners well everyone I was in contact with was kindness itself.
So thank you again.

varied activities, and find her place within their community popping in and out of her room (especially in the difficult periods of covid restrictions) chatting and caring in equal measure. Avon View put mental and physical wellbeing in equal measure at the top of their care, taking time to sit and chat with Mum and supporting me was greatly valued. Twice weekly zoom calls with myself/brother and friends were priceless. Activities with her many friends were varied and enjoyable - including Alpaca’s, therapy dogs, cooking, gardening, crafts, Church services and games! Exceptional cleanliness of well equipped facilities and varied, enjoyable meals too! Avon View felt like home to Mum and to me.

patients' guests. Their vision to take steps and fill the missing gap.
Mum has achieved the goal to move slowly toward the greater goal of being at home with ongoing life support.
Everybody at Coastal Lodge is easily approachable. The service they give is first-class. A+.

was great and showed that it permitted throughout the whole home.

friendly, helpful, empathetic, compassionate and very professional.
Food and catering was of a high standard, with good quality food and menu choices, plus tea, coffee available throughout the day.
Our mother spent 6 weeks here and the input from the Occupational therapy team and physiotherapy was the best I have come across, with daily therapy and excellent communication regarding her treatment goals and discharge planning. The premises are very clean and well maintained with good levels of security. Access and parking were very accessible, which was essential to us when bringing our father to visit mum. A massive thank you to all the team who made our mother's stay comfortable.

compassion and promote his dignity. Dad is very frail and not keen to engage with others. The activities coordinator goes out of her way to spend one to one time with him. Dad is on the nursing floor and the nurses are excellent at keeping me informed of any significant issues. Hygiene is also excellent and this is very important to me and my dad. I would not hesitate to recommend Avon View to anyone looking for their loved one to be cared for so very well. I do not have to worry on a daily basis which is a huge relief to me.

patient, worked closely with our family and he is now happy, settled and well cared for. I have witnessed a true example of person-centred care - led by exemplary management and wonderfully caring staff. The home is well thought out, clean, and the food excellent. The lovely lady I have seen carrying out activities could not have put more thought into her role - well done to you, on what I am sure is not a generous budget. Well done all of you and thank you very much.

good hands.
Excellent care all-round.

of care and compassion.