Care Homes Owned by NCS Solution

When Dad's health declined and he needed Palliative care, staff kept us informed. Abbottswood made it possible for Dad to remain at the home for his last days where he was comfortable, rather than in hospital.

Always in clean clothes and seems as content as possible.

All in all my nan seems happy and well looked after. Happy with staff and management.

Health professional visit regularly.

My brother seems well looked after, he has never complained to me.

Abbottswood care home is doing an amazing job.

When I visit, my friend and I are always given privacy to converse.

Staff are lovely and caring towards mum, visitors are always welcome. The decor is lovely, clean and well maintained. Mum has a good relationship with the staff, she is happy and is well taken cared for. Staff are always happy to talk and let you know if there is any concerns.

Really happy with the care provided to my father. He's been at this home, Kimberley Grace, for nearly two years. The staff are really friendly and helpful and I highly recommend this care home.

My brother has been at Abbottswood Lodge for a couple of months on a temporary basis and I couldn't be more happier for him. I have observed great improvement in the day to day living of my brother. He is more engaging and doing his exercises. He also attends day services which he would not do before and to my surprise he said he enjoys going too. The management and staff are amazing! The care given to my brother is exceptional (weekly GP rounds for example). The family is kept up to date with medical updates. We could visit my brother at anything (within reasonable of course). The environment is clean and welcoming. We are grateful to all at Abbotswood Lodge. Thank you so much!

I even get a coffee/tea and biscuit to share with my friend - like we would have done when she was able to provide them.

Since my brother arrived at Britania Lodge over eighteen months ago, our family have been delighted at the level of care that he has received. The manager and staff are all very friendly, and my brother speaks highly of them all. He has a lovely bright room, and there is a nice garden area aswell. The meals he receives are very wholesome, and they have a good range of regular activities. He seems very happy there.

My brother is not the easiest of patients but the staff do their best for him and care for him.

Thank you to all the staff there for making Mum part of their family unit!

I just wanted to reach out and say a huge thank you to everyone at Kimberley Grace Care Home, and appreciate all that effort along with the level of care given to my grandad at the care Home in recent months. The manager and the team have been and are amazing, friendly and so kind towards everyone, always accommodating me on each and every time I have been to see Grandad, My grandad, who has dementia, was living alone and was struggling with not seeing many people or getting out to socialise. Since he has been at Kimberley Grace, the change in my grandad is tenfold! He is so happy, he loves the food, he enjoys the activities and blessed with the care he receives. I cannot thank the entire team enough, thank you all so much, you all truly are the heroes of our society! Thank you.

Mum has been at Abbottswood quite a while now and as her needs have changed they have adapted their care approach to suit. It’s a complete relief knowing mum is safe and being taken care of. The manager is extremely approachable and has also been very reassuring and supportive to me.

My mother is very happy in this home. The care and support she receives is next to none. I would certainly recommend this home; it has a family feel about it. My mother has had two accidents this month (through no fault of the home), and the staff telephone straight away and keep me updated on how she is faring.

My nan has been in the care home for around a year and has absolutely loved it! The staff are amazing, so friendly and helpful! They do lots of activities that I love seeing pictures of on the Facebook page. The staff have done an amazing job at making my nan feel at home. My nan has a lovely little room, and the decor has a lovely little feel. My niece described the home as “a little fairy house”. Feel so at ease knowing she is in good hands! Would definitely recommend!

My mum moved into Abbottswood Lodge in July 2022. As time progressed, her behaviour became even more challenging, but the care she received was second to none. She was treated with care, respect and dignity by all the staff. Sadly, she died on September 16th this year. In her final days, she was looked after amazingly, as were all the family who stayed with her. Thank you, Abbottswood Lodge; our mum could not have had better care anywhere. The manager was just brilliant.

My mum was at Abbottswood Lodge for 14 months. All of the time she was there, she received the best care we could wish for. They were caring and compassionate at all times. Mum was happy there. At the end of her life, all of the staff showed time and affection for Mum, and we cannot stress highly enough our thanks to all of them. We would not hesitate in recommending Abbottswood to anyone who is looking for a care home. We could not have made a better choice!