Abbottswood Lodge

226 Southchurch Road, Southchurch, Southend-on-Sea SS1 2LS

Group: Muhammed Imtiaz

Person in charge: Kamini Peters (Manager)

Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 13 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 13

Shared Rooms: 0

Rooms with ensuite WC: 4

Weekly Charges Guide: Personal Care Single £650 – £750 (These prices are only a guideline, please contact Abbottswood Lodge to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile

Latest Care Quality Commission* Report on Abbottswood Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.2 (maximum of 10) for Abbottswood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Abbottswood Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.854 for Abbottswood Lodge is calculated as follows: ( (42 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.385 Points relating to the number of positive Reviews for Abbottswood Lodge is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 2.6 positive Reviews (13 registered maximum number of service users ÷ 5). 1 Reviews ÷ 2.6 Target = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.2 Abbottswood Lodge has a Review Score of 8.2 (8.239) from 4 Reviews


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Abbottswood Lodge?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Abbottswood Lodge

  • Daughter of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Son of Resident/Service User
    1

My Mother was a resident at this lovely care home for five and a half years where during that time she was cared for with outstandingly professional care, love and dignity.
I have only praise and thanks to all the very kind staff and owners where nothing was ever too much trouble.
They, who attended to my Mother 24/7 and made her time there so comfortable. Thanks to you all.

How likely would you be to recommend Abbottswood Lodge? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Abbotswood lodge is a great care facility. The staffing ratio versus residents is excellent. This enables more 1x1 time for residents. I have observed outstanding care for both my mum and many other residents in the 4 years I have been visiting. The kindness and attention that was given to my mum has been ouststanding - the owners should be commended, they work tirelessly to ensure that all needs are met but more importantly they show a genuine kindness and understanding. In my opinion they run the home for the residents and the families and not profit. My mum was hospitalised and the owner spent the whole day with mum and myself at the hospital, ensuring my mum was handled with dignity and care. In my opinion Abbotswood Lodge is the best home my mum could have had during her final years. I recommend this home from experience and I thank the owners.
From the bottom of my heart for taking such good care of my mum in difficult circumstances

How likely would you be to recommend Abbottswood Lodge? Extremely Likely

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Average Rating:   5 out of 5

My cousin was admitted to Abbottswood Lodge two years ago suffering with Dementia and double incontinence. She was very confused and aggressive. Staff understood her condition and calmed her down. She has been very well looked after by people who speak to her in the way she has been used to. She is in a very safe environment, well nourished by 'home' cooking, and understood mentally. She really enjoys the singing group where she knows all the lyrics of songs from over 50 years ago.
I cannot speak highly enough of the management and staff.
Thank you so much for looking after my cousin's difficult condition.

How likely would you be to recommend Abbottswood Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

My Mother needed care to rebuild her confidence after 10 days in hospital, before hopefully returning home. We were very lucky to find Abbottswood Lodge home had a lovely en-suite room available. The Managers and all the staff were wonderful, caring and helpful. Mum was still in pain on release from hospital, and the medication she was discharged with, was given to her by the staff, gradually reducing it as she got better. Mum was soon eating the meals which were freshly cooked and enjoyable, (Mum can be fussy). Her confidence returned within days with the help friendliness and support of all the staff. They encouraged and helped her regain confidence in walking. The Manager even arranges for a Hairdresser to visit each week. We were made very welcome during our visits to Mum.

Mum stayed for two weeks convalescence and was very happy there. She is now back home and looking after herself again with some help.

She would be very happy to return to the home in the future if the need arose.

I cannot thank the Managers and all the staff enough.
Thank you.

How likely would you be to recommend Abbottswood Lodge? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

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Care Home Idol 2016

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