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Reviews posted for members of Towerview Care Group.
Given our brother/brother-in-law hasn't been in very long overall we are "happy". Recently had a family meeting with the new manager and I was very impressed with future ideas and plans. We personally had just one issue and a promise was made to improve/look into it, once this is addressed were have no further issues or complaints at this moment in time. Feel we can confidently say we recommend Smithy Bridge Court.
Thank you so much for taking the time to share your experience with us. We are so glad you are happy and thank you for taking the time to recognise the hard work her carer and the team put into making Smithy such a lovely place. We are lucky to have such a supportive and kind family as you.
Thanks once again.
Thank you so much for using the time to recognise our amazing team. The team always love to recognise special occasions to show how much the people they care for mean to them. We are so lucky to have such great and supportive families, like yourself. Thank you again for taking the time out to recognise the team. It means so much to them.
My mother has been a resident for nearly 2 years now. I manage to visit at least every 2 weeks. On most occasions, my mother has been well dressed and cared for with a cup of tea and biscuits on the go. I usually arrive late morning which is a good time for everybody concerned. I leave just before lunch so as not to get in the way. The care staff do a great job. I can see that some residents are challenging but they cope admirably. The new manager has great ideas and plenty of enthusiasm we wish her well in her new role. Keep up the good work everyone!
The team are always willing to go that extra mile for Mum, taking her out shopping, doing her makeup and taking her out for regular coffee trips to the local cafe.
Thank you for taking the time to recognise the hardworking team at Smithy. It makes the team's hardwork so worthwhile when supportive families like yourselves see how much they are doing. It is our privilege to care for your mum.
Keep up the brilliant work and thanks to all the staff who make my mum's life so comfortable.
Thank you so much for taking the time to recognise our wonderful team. We are lucky to have such supportive and warm relatives like yourself who really make the team's job so rewarding. We are so grateful that you trust us with your loved one.
I visit my auntie every 4-6 weeks. On every visit I always find the staff to be extremely caring and helpful. They are always willing to oblige and nothing is too much trouble for them. My uncle and I have full peace of mind when we leave the home knowing full well that my antie will be looked after with genuine kindness and compassion. It's almost like she is one of the family. I really appreciate the care and kindness the staff show. They are completely devoted. A huge thank you for all you do.
Thank you so much Rosie for taking the time to recognise our amazing team. We really appreciate such kind and supportive relatives like yourselves. How lucky we are to care for your auntie and how lucky your auntie is to have such a dedicated family member. We look forward to your next visit.
I have total peace of mind my wife is getting the best care and support.
John, we are so grateful for your kind words and for taking the time to recognise the hardworking team. It's our privilege to care for your wife.
An amazing caring and supportive nursing home. The staff are very caring and keep relatives updated and ring when needed, will even ring so my dad can speak to us when dad is distressed and helps him and then is much happier afterwards.
Thank you so much for recognising how above and beyond our team goes. We are so very lucky to have such supportive and special families like you and it is our privilege to care for your loved one.
From the first day, my wife has received the best care and attention from all the staff, both day and night. Nothing is too much trouble for them. If there is any problem, it is discussed and a solution is achieved. My daughter and my son who visit regularly have commented on the service my wife has received. We are aware the staff have made my wife's time at the home comfortable and safe. Her cleanliness is second to none. I did not want my wife to come into a home but I admit this home has been a revelation.
It is so incredible to read such warm and lovely feedback. Thank you so much for taking the time to recognise our incredible team. Relatives who have the support and insight you do make all of Our jobs so much more rewarding. Thank you for letting us care for your loved one we feel very lucky to do so.
Without Smithy Bridge, I wouldn't have got through the final stages of Dad's dementia. Not only did they do an amazing job at caring for Dad but the support they have given me and even after he has passed is just out of this world. While Dad was there I was relaxed and able to start enjoying my life too knowing Dad was being so well cared for. They genuinely do care.
We are so sorry for your loss. Thank you so much for taking the time to recognise our fabulous team. We are very lucky to have such amazing relatives like you who support the team to make a difference to your loved ones' care. Every person who comes to Smithy is special to us and never forgotten. It was a privilege to care for your Dad.
We would like to thank all members of staff for looking after our mother. Who passed away peacefully in January. They didn't just look after Mum. They showed love and compassion to the whole family on the day of her death. Thank you to you all!
My aunt and uncle are residents, and I have been several times with my mum. We have found the staff to be pleasant, helpful and seem to care about the people they look after. I can’t find any faults at all.
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