Care Homes Owned by Jesmund Care Ltd

Reply from Praveen Modha, Owner at Surrey Oaks Nursing HomeThank you for sharing such a thoughtful review. Your feedback means a great deal to everyone at Surrey Oaks. We are honoured that you and your sons placed your trust in us during such a difficult transition. Knowing that your wife feels safe, supported, and comfortable reflects the person-centred care and high standards we work to uphold. Your recognition of the team's dedication and the home's focus on safety and dignity is truly appreciated.

We understand how emotional this change can be for families, and we're glad Surrey Oaks has brought you reassurance and confidence in her daily care. Thank you again for your kind words and for recommending us so highly. We remain committed to providing your wife with consistent, respectful, and compassionate support. Thanks again for your trust and for recommending Surrey Oaks so highly. We remain committed to supporting your wife with warmth, respect, and consistency, and to maintaining the high standards you have experienced

Reply from Praveen Modha, Owner at Jesmund Nursing HomeThank you for taking the time to share such a kind and thoughtful review.
We are truly grateful for your trust in our team to care for your mother. Supporting residents living with advanced dementia requires care that is safe, compassionate and person-centred, and your feedback is very reassuring for us all.
Our team works hard to provide a caring, responsive and well-led "home from home" environment, and your recognition of their dedication means a great deal. Thank you again for your support - it is a privilege to care for your mother.
Warm regards,
Team Jesmund

Reply from Praveen Modha, Owner at Jesmund Nursing HomeIt has been a pleasure to see how well your dad has settled at Jesmund Nursing Home over the years. Supporting residents with more complex needs requires a consistent, person-centred approach, and I am proud of the way our team provides care that is safe, compassionate and respectful.
Your feedback about feeling welcomed during visits is especially meaningful. Working closely with families is key to delivering care that is effective, responsive, and centred on each individual. It is wonderful to hear that Jesmund feels like an extended family to you.
Knowing your dad feels secure, comfortable, and supported reassures us that we are promoting dignity, wellbeing, and quality of life for our residents. Your kind words will be shared with the team, who will be delighted to know their efforts are appreciated.

Warm regards,
from Team Jesmund

Reply from Praveen Modha, Owner at Surrey Oaks Nursing HomeThank you so much for taking the time to share such a thoughtful and heartfelt review. We're truly grateful to you, your mum, and your family for trusting Surrey Oaks with your dad's care during what we know can be a very emotional and challenging time.
We're delighted to hear that being able to personalise your dad's room helped make the transition easier, and that he was made to feel so welcome by Robert, Praveen, and the wider team. Settling into a new environment can be unsettling at first, particularly for someone living with dementia, so it means a great deal to know that he adjusted well and now feels comfortable and supported.

Your kind words about our staff are very much appreciated and will be shared with the whole team-they work incredibly hard to ensure residents feel safe, valued, and at home. Thank you again for your recommendation and for allowing us to be part of your family's journey.

Warm regards,
The Surrey Oaks Team

Reply from Praveen Modha, Owner at Surrey Oaks Nursing HomeThank you very much for your kind and thoughtful review. Your words truly mean a great deal to all of us.

We are delighted to hear that you and your mother felt welcomed and cared for from your very first visit. Creating a warm, compassionate first impression is something we value deeply, and it is wonderful to know this made a difference to you.

Knowing that your mother has been happy, comfortable, and well looked after during her time with us brings us immense joy. The happiness and wellbeing of our residents, along with the reassurance of their families, is at the heart of everything we do.

Thank you also for your generous comments about our team and management. Your appreciation will be shared with our staff, whose dedication and kindness are central to the care we provide. We are truly grateful for your trust and recommendation. It has been a privilege to care for your mother and support your family. Kind Regards-Praveen

Reply from Praveen Modha, Owner at Jesmund Nursing HomeThank you for your kind words about our care services. We truly appreciate you taking the time to share your experience. Your mention of our staff being attentive and caring means a lot to us, as we strive to make every resident feel valued and supported. We make every effort to ensure that the resident's stay with us is enjoyable. Please don't hesitate to reach out if there's anything more we can do for you. Thank you again for your trust and for sharing your feedback.

Reply from Santa Marasigan, Home Manager at Jesmund Nursing HomeThank you for this feedback. We are honoured and happy to look after your loved one.

Reply from Praveen Modha, Owner at Jesmund Nursing HomeThank you for your review and comments. We feel very privileged to have looked after the resident, and comments like these provide additional motivation to all staff at Jesmund. Thanks once again.