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Care Provided by Surrey Oaks Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 33 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are a baseline figure, pre assessment of care needs.
The price(s) shown are provided by the care home. Contact Surrey Oaks Nursing Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Jesmund Care Ltd
- Private Owned
Person in charge
- Robert Kluz(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2010
- Number of floors: 3
Room Information
- Single Rooms (13)
- Couples/Companion Rooms (10)
Visiting
- Office hours any time 9am to 7 pm monday to Sunday
Parking
- Street parking not restricted
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Surrey Oaks Nursing Home Reviews (9)
9.4
Surrey Oaks Nursing Home has a Review Score of 9.4 (9.359) out of 10, based on 6 reviews in the last 2 years.
Over all time Surrey Oaks Nursing Home has 9 reviews.
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Review from C C (Daughter of Resident) published on 15 April 2026 Submitted via Website•
Overall Experience
My mum was transferred from hospital to Surrey Oaks Nursing Home in November 2025 after a significant stroke. I've visited her many times and the home is always very well staffed, calm and everyone is cheerful. The care team are so incredibly kind and professional with her, there is an amazing atmosphere at the home. The decor is a bit dated, but I understand that the home has only been part of Jesmond for a few months, and improvements are happening rapidly, for instance, more keypads on doors for better security. The care is second to none. My mum is so happy there. Thank you Robert, Khairull and team for everything you do, as this environment is a tribute to you all.
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Review from Ruby M (Daughter of Resident) published on 17 February 2026 Submitted via Website•
Overall Experience
A delightful home for any loved one. Very caring staff, regular parties to gather everyone and homely feeling. My dad has been here for a few months unexpectedly and we have been very happy with everything!
↩Reply from Praveen Modha, Owner at Surrey Oaks Nursing Home
Thank you very much for taking the time to share your feedback about Surrey Oaks Nursing Home.
We are delighted to hear that you feel your dad is cared for in a warm and homely environment. Providing safe, compassionate and person-centred care is at the heart of everything we do, and it is...
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Review from David W (Husband of Resident) published on 5 February 2026 Submitted via Website•
Overall Experience
After six weeks in hospital, it was decided that 'home' was sadly not 'a place of safety', for my wife, due to my own health issues. So a Nursing Home was needed. And that Home is Surrey Oaks. My sons and I wanted a place where she would be safe, well-looked-after, and comfortable.
And we could not be more pleased with Surrey Oaks !
And we could not be more pleased with Surrey Oaks !
It is exceptionally well-run, it is very protective of the residents, with staff who are so caring. Sad as we were that she has to be in a nursing home, but Surrey Oaks is a true revelation. Highly, highly recommended.
↩Reply from Praveen Modha, Owner at Surrey Oaks Nursing Home
Thank you for sharing such a thoughtful review. Your feedback means a great deal to everyone at Surrey Oaks. We are honoured that you and your sons placed your trust in us during such a difficult transition. Knowing that your wife feels safe, supported, and comfortable reflects the person-centred...
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Review from Peter H (Son of Resident) published on 29 January 2026 Submitted via Website•
Overall Experience
My Dad was welcomed to Surrey Oaks at the beginning of September 2025. He had previously been to another care home, in order for my Mum to have some restbite back in February 25. He was meant to be there 2 weeks but really didn't settle at all. After a week my Mum and sister took him back home. My sisters and I vowed to help Mum look after him at his house but it was apparent that we were fighting a losing battle with his deterioration with dementia. Luckily my Mums dear friend, Jill's, Mum had resided there and Jill couldn't speak highly enough of Surrey Oaks.
My, Mum, sisters and I were allowed to dress his new room prior to him viewing it. When we arrived Robert and a few staff made a real fuss of him. Praveen, the owner was also present, which was a lovely touch. Obviously, for the first few days, Dad was unsettled but got used to his new environment very soon. I genuinely wouldn't wish for him to be anywhere else now. All staff are outstanding.
↩Reply from Praveen Modha, Owner at Surrey Oaks Nursing Home
Thank you so much for taking the time to share such a thoughtful and heartfelt review. We're truly grateful to you, your mum, and your family for trusting Surrey Oaks with your dad's care during what we know can be a very emotional and challenging time.We're delighted to hear that being able to...
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Review from A C (Son of Resident) published on 21 January 2026 Submitted via Website•
Overall Experience
One of the best care home that I have ever come across. The care and love of all the staff and management is second to none. What impressed me most is the first approach as soon as I walked in with my mother, who was seated in her wheelchair. The management and carers welcomed us with such warmth and offered us refreshments before we even sat down to discuss the care of my dear mother. I visited many other carehomes before finding this carehome. They say that first impressions count and this was the warmest welcome we received from all at the carehome. My mother has been there for over a year now and she is so well looked after and loved by all. Seeing her this happy and comfortable, brings such joy to me and my family. The owner himself is such a simple, down to earth human being.
Putting all this in prospective, I'd recommend this carehome to anyone who is looking for good care and warmth in love and understanding by the whole team..
↩Reply from Praveen Modha, Owner at Surrey Oaks Nursing Home
Thank you very much for your kind and thoughtful review. Your words truly mean a great deal to all of us.
We are delighted to hear that you and your mother felt welcomed and cared for from your very first visit. Creating a warm, compassionate first impression is something we value deeply, and it...
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Review from Dawn C (Sister of Resident) published on 15 November 2024 Submitted via Website•
Overall Experience
I was very worried when my darling sister was given a place at the home, but I had no need to worry about anything, the staff are all amazing, very caring gentle and kind to everyone in the home, they treat everyone with love and understanding and gentle loving care. My husband and I are so very pleased that we chose you, thank you for everything you do for everyone in and out of the home, I'm so pleased that I chose you, you are all so caring, gentle and loving to each and everyone who lives in your home and the loving gentle kindness you all give to everyone who lives or visits your warm loving home. Thank you all so much, your wonderful and show so much love to everyone.
Our fondest love to you all.
Our fondest love to you all.
We love you all.
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Review from M G (Daughter of Resident) published on 18 December 2021 Submitted via Website•
Overall Experience
My mother has been there for the last three years in February. She loves the place and all the staff there. She mentioned that the food is tasty and made from scratch. She loves the way that the staff treat her with love and respect.
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Review from N Y (Wife of Resident) published on 18 December 2021 Submitted via Website•
Overall Experience
My husband has been a resident in Carshalton Nursing Home for nearly two years. He has always been very well cared for by the staff in Carshalton Nursing Home. The staff are always very welcoming and friendly to my family and me. They always treat their residents with respect and dignity. This gives me peace of mind that my husband is kept safe and well. Many thanks to our unsung heroes. Keep up the good work.
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Review from Simon B (Grandson of Resident) published on 24 April 2019 Submitted via Website•
Overall Experience
My grandmother was placed at this home through the help of social services. Placement at the home was accepted due to it being within close proximity of her immediate family members and that the home would accept social service funding.
After visiting the home the first evening of her moving in we were left with a very bad impression of the home and my grandmother was clearly very unhappy being there. The staff seemed to have problems in managing some of the challenges/aggressive behaviours some residents were displaying, we observed staff encouraging residents to sit down constantly and being told "good boy/girl " when complying with this.
When discussing our concerns with the manager the following day he seemed angry, defensive and denied some of what we had observed had occurred. We were also told to move our grandmother elsewhere immediately if we weren't happy with the home.
We did move our grandmother from the home as soon as an alternative placement could be found.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 July 2025Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
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Accreditations
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Frequently Asked Questions about Surrey Oaks Nursing Home
What types of Care is Surrey Oaks Nursing Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Surrey Oaks Nursing Home have?
There are 13 Single Rooms and 10 Couples/Companion Rooms.
What are the Facilities & Services at Surrey Oaks Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Surrey Oaks Nursing Home to the centre of Carshalton?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Surrey Oaks Nursing Home to verify any information. View our terms and conditions. Surrey Oaks Nursing Home has a Basic Service -more info.