Surrey Oaks Nursing Home

Cannot thank the wonderful staff at Surrey Oaks Nursing Home enough. The care, kindness and compassion shown to my sister whilst at the home was such a comfort to us. The relief we felt knowing that she was receiving the best care was immeasurable.

The staff were unfailingly welcoming to us whatever time we visited and they were so jolly and positive with the residents.

It is always a hard decision to make in an often very stressful situation but Surrey Oaks certainly made the decision a little easier to bear.

I have no hesitation in recommending this nursing home.

My mum was transferred from hospital to Surrey Oaks Nursing Home in November 2025 after a significant stroke. I've visited her many times and the home is always very well staffed, calm and everyone is cheerful. The care team are so incredibly kind and professional with her, there is an amazing atmosphere at the home. The decor is a bit dated, but I understand that the home has only been part of Jesmond for a few months, and improvements are happening rapidly, for instance, more keypads on doors for better security. The care is second to none. My mum is so happy there. Thank you Robert, Khairull and team for everything you do, as this environment is a tribute to you all.

A delightful home for any loved one. Very caring staff, regular parties to gather everyone and homely feeling. My dad has been here for a few months unexpectedly and we have been very happy with everything!

It is exceptionally well-run, it is very protective of the residents, with staff who are so caring. Sad as we were that she has to be in a nursing home, but Surrey Oaks is a true revelation. Highly, highly recommended.

My, Mum, sisters and I were allowed to dress his new room prior to him viewing it. When we arrived Robert and a few staff made a real fuss of him. Praveen, the owner was also present, which was a lovely touch. Obviously, for the first few days, Dad was unsettled but got used to his new environment very soon. I genuinely wouldn't wish for him to be anywhere else now. All staff are outstanding.

Putting all this in prospective, I'd recommend this carehome to anyone who is looking for good care and warmth in love and understanding by the whole team..

We love you all.

My mother has been there for the last three years in February. She loves the place and all the staff there. She mentioned that the food is tasty and made from scratch. She loves the way that the staff treat her with love and respect.

My husband has been a resident in Carshalton Nursing Home for nearly two years. He has always been very well cared for by the staff in Carshalton Nursing Home. The staff are always very welcoming and friendly to my family and me. They always treat their residents with respect and dignity. This gives me peace of mind that my husband is kept safe and well. Many thanks to our unsung heroes. Keep up the good work.

My grandmother was placed at this home through the help of social services. Placement at the home was accepted due to it being within close proximity of her immediate family members and that the home would accept social service funding.

After visiting the home the first evening of her moving in we were left with a very bad impression of the home and my grandmother was clearly very unhappy being there. The staff seemed to have problems in managing some of the challenges/aggressive behaviours some residents were displaying, we observed staff encouraging residents to sit down constantly and being told "good boy/girl " when complying with this.

When discussing our concerns with the manager the following day he seemed angry, defensive and denied some of what we had observed had occurred. We were also told to move our grandmother elsewhere immediately if we weren't happy with the home.

We did move our grandmother from the home as soon as an alternative placement could be found.