Care Homes Owned by Mapleton Care Group Ltd in Staffordshire

time for us all but we are happy to see that dad is settling in very well at The Windsor. Our first impression of the home was very good, very clean and nicely presented with newly refurbished bedrooms and brightly furnished comfortable lounge areas. Jomy the senior manager showed us around, we were most impressed with his care and professionalism. The care staff are kind, friendly , compassionate and very caring , they are most attentive to all. Amy the manager has been very supportive and helpful in all of her advice, she is very proactive in ensuring Dad gets great care not only from her team but from outside agencies. We as a family would highly recommend The Windsor.

how mum is doing which is of great piece of mind. So far we have been to two celebrations that have been laid on for the residents - these have been brilliant and everyone is involved.
Our mum is well cared for, secure and safe and we can't ask for more than that.

Thank you for all you do for Mum!

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The home is so clean , dads room has a en-suite, the communal rooms are very comfortable and they have entertainment, bingo , games etc ,
I'm so happy with my dads care at Tudor House

more happy, she has made some friendship groups and takes part in activities when asked. she always looks very well. hair dressed washed. her room is amazing, nothing is too much trouble for the staff when asked for something they go above and beyond. very friendly and always someone about to speak to. fantastic group of care staff and i am so grateful my nan is now being looked after the way she deserves!

they come up with alternative suggestions.
The Management and staff are always friendly and greet me by name when i arrive to visit mum. The communication between the home and myself has been brilliant. They always ring me whatever time of day to let me know if there is an issue with mum at all.
Mum's room has just been decorated and she was able to choose which wallpaper she would like. It's very much a 'home'.
The floor mum is on is in the process of being decorated at the moment, painting and flooring and looks lovely.
Thank you to the management and staff, from my family and myself for looking after mum so well.

and welcoming, they treat the residents with compassion and respect. Which makes it feel like a home from home which is really important to our family.
Staffing is consistent with familiar faces at all times. All staff from senior to support workers are amazing. I would definitely recommend this home to any family as I knowit's hard to find a good care home.

THANK YOU

all, providing an environment whereby my Aunty feels like Tudor House is her home, she feels safe, her views listened to and her choices considered. The care provided supports her physical, mental and wellbeing needs. It is clear that this culture is being driven from the top down, the manager is very proactive and ensures my Aunty and the wider family are at the centre of her care. Staff are well trained, kind, friendly and responsive to my Aunties needs. Her mental health and wellbeing has improved greatly, as has her general happiness. We are very pleased with how the service is run and the difference it makes to residents lives. I would highly recommend Tudor House Care Home.

of the experience that the staff have given us.
Whilst it was difficult, emotional and tough for us as a family the team we were greeted as though we had been known for years, we were put at ease and advised and supported far beyond what I could have hoped for.
We are early into the need for the placement but I feel totally confident, comfortable and reassured by our experience this far.
Tudor Court feels like home not "a care home".
As a family we could not have asked for more at such a difficult time.
I can't thank the management team and staff enough for what they have done and continue to do.

of my mum's activities and health, and made sure I'm aware of any new supplies or clothing she might require.

Since being in the care home, my mum has eaten well, engaged in all activities on offer, become friends a number of residents, and has settled incredibly well. I couldn't have asked for a better experience.

The quality of life my mum now has is better than the solitary life she led in her own house with in-home care. Having 24/7 support on site, a range of activities to keep her engaged, and a social circle around her is exactly what she needed.

make you feel so welcome. The home manager is visible and always available to speak to if there are any questions. There is always someone to respond to the call bells, and mostly timely. The rooms are good and the one thing that worried me was whether there would be any odours. I can honestly say there is not. I have nothing but praise for this home.

The carers are so friendly and have great empathy for the residence, the management and owner are very approachable and friendly, nothing is to much trouble. He has settled so well he is now a permanent resident.
Happy husband, happy wife.

manager and staff are very approachable and caring and always keep us up to date with anything that is going on with my mom's care and health. The food choices are much better than the previous owners and there just seems to be an overall better atmosphere for my mom to live in.

seems to know how it got there. She has a lump on her head which they told my sister they would be getting a doctor to have a look. checked with a member of night staff who looked to see What was happening she could not find anything in the book. Things keep going missing from her room. Meals are not always hot because they come from their other Care Home not cooked on site anymore. At times ends with somebody else's clothes. Not a lot of entertainment residents just sit in the chairs either watching TV or listening to music like they're waiting to die. It's gone downhill from when my mom first went in there it was lovely. I have let the quality Care commission know.