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Care Home Owned by Sandstone Care Group in Powys

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Sandstone Care Group in Powys

Only the locations & reviews in Powys for Sandstone Care Group are showing below.

View the details of all 13 locations (with 649 reviews) owned by Sandstone Care Group

Sandstone Care Group Locations in Powys (1)

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1 Care Home owned by Sandstone Care Group in Powys
The Oaks Care Home

Llanidloes Road, Newtown SY16 1HL 

9.6 43 reviews
"Our long term friend and sister in Christ had spent 6 months in 3 different hospitals, she was admitted with 2 fractures and developed…"   Read all 43 reviews
Location Type Care Home

The Oaks is a luxury, purpose-built care home located in the heart of Newtown, Powys, standing out as a premier provider of residential, dementia, and nursing care in the area. Under the leadership of the Registered Manager, the home offers a safe, secure,… Read more about The Oaks Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 73 Rooms
  • from £1,493 / week

Sandstone Care Group Reviews in Powys (43)

9.5

Sandstone Care Group has a Group Review Score of 9.5 (9.466) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sandstone Care Group must have a Review Score.

Overall Experience
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Reviewer Connection to Sandstone Care Group
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Review of

The Oaks Care Home

from Phil R (Power of Attorney of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our long term friend and sister in Christ had spent 6 months in 3 different hospitals, she was admitted with 2 fractures and developed other health issues.. She declined due to her mental state and lack of social interaction (The NHS mandate is to heal, rehabilitation is secondary bearing in mind their
workload). She has been at the Oaks less than 3 weeks; has gained weight, is willing to get out of bed, and is so much brighter. She has now accepted that the nursing care at The Oaks is what she needs, purpose has returned. Induction into the home was relatively painless (I had experience with my father entering a care, then nursing home), and the support afforded eased the work needed to manage finances. Activities, encouragement and overall care are in abundance in all disciplines in the running of the home. My review on Food & Drink has not been evaluated hence rating.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for taking the time to provide feedback which I always share with our team and of course this is really valuable for those looking for services.

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Review of

The Oaks Care Home

from Emma E (Granddaughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family are blown away with how lovely the Oaks care home is . All the staff go above and beyond and can't do enough for you , for the family visiting and my grandad who came to the oaks in July . They are so friendly and professional. The oaks is very clean and well maintained. The activities
are lovely . My grandad is so happy since coming here and it's so lovely to see .
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you Emma for you feedback which is very important to me and my team and it is shared with all staff. This is helpful for families looking for care provision for the first time and of course you will likely know it can be a daunting experience so any feedback from current users of our service is extremely helpful

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Review of

The Oaks Care Home

from M D (Son of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I just wanted to say how pleased I am with the consistency of the staff at The Oaks and the love , care , respect and dignity which they show to my Mum and the other residents.
The fact that there is a core of staff assigned to each floor makes a huge difference to the consistency of care provided.
As
a relative who does not live near but visits as often as possible , the fact that when I phone to speak to Mum I can identify the person answering really does make it so much better for all. I am able to get feedback as to how Mum is and , when the handset is then taken to Mum the way the staff interact with Mum is really positive.
There have been times when things haven't gone to plan but these have been dealt with in an open and constructive manner .
The decision to move into Residential Care was not an easy one both for Mum herself and us as her family. However, it was the right one . The fact that Mum is happy and content means so much. Thank you
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your kind comments which have been shared with the team. Any areas where we have not scored top marks we are happy to discuss with you and attempt to improve on this.

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Review of

The Oaks Care Home

from Chris H (Son of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can wholeheartedly recommend The Oaks
The fabric of the building (and the rooms ) is fresh and modern and generally kept in excellent order ( full marks to all domestic staff).
But, as comforting as this is, it is people who care, and it is the staff who make a care home.
The friendly, helpful
and empathetic staff at The Oaks help to make my Mother's residency there as pleasant and comfortable as can be, giving me peace of mind that she is being well looked after at all times.
Management, Carers, Kitchen staff, Domestic and Laundry staff are all so busy, but do their utmost to spend as much time with her as their demanding schedules will allow and all chat with Mum whenever they can which I greatly appreciate.
I am present almost every day, and can vouch that the level of care is of a consistently high standard.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you Chris for your lovely feedback which I will share with the team. It is our pleasure to be in a position to provide your Mum with the care and support she requires and working with you and your family on a daily basis clearly has developed really positive relationships and your involvement has been key. The feedback is really helpful for individuals looking for services for their loved one so thank you for taking the time to submit this.

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Review of

The Oaks Care Home

from John S (Husband of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is always a pleasure to walk into The Oaks. The entrance is spacious and welcoming. The same is true of the first floor where my wife currently resides. All the staff are polite and friendly. They are neatly turned out but some omit their name tags.
My wife's room is adequate but nit cozy. I don't
see the personal care in action but my wife is happy with it. The carers take great pains to see that she eats her meals. They also chatter cheerfully to her. I think that her cognitive ability is improving largely thanks to this.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much John for providing this feedback it really does make such a difference for people looking for care services. I have shared this with the staff teams and would welcome any further feedback where you feel we can improve on areas not currently at 5.

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Review of

The Oaks Care Home

from P C (Son of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Most of the staff are friendly and appear to want to care. However not all appear to understand that my Mother can't get out of her chair, so to leave things 'out of reach' is not helpful, and neither is just leaving her laundry out. I also appreciate how difficult my Mother can be.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your feedback. We are of course very disappointed with the overall scores and would welcome a sit down with you to discuss these in more detail. Continuous improvement is very important to us and we would like an opportunity to work on these areas with you. Regards Jen Roberts

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Review of

The Oaks Care Home

from J C (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are welcoming and caring. Mum is safe and well looked after. I am kept informed about her health status.
The home is kept clean and Mum's room is warm and spacious.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much for leaving feedback this really helps others looking for services for the first time. If there any improvements you feel we can make to get to 5 stars across all areas please come and speak to me or my deputy. Regards

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Review of

The Oaks Care Home

from Andrew N (Son of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first days of my mother and father's residence at The Oaks they were treated with care, respect and dignity. Even during the COVID epidemic the Oaks staff carried out their care duties to the letter. My mother was a resident between January 2020 until December 2022 and my father was a resident
between January 2020 until December 2024 so that's quite a period of time for them to be looked after. I would highly recommend this care home to anyone seeking high-quality services for their loved ones.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

We would like to take this opportunity to thank you for leaving a review at what is a very difficult time for you and your family. This will be shared with the team. We do hope that you will continue to keep in touch and you are welcome to join us for coffee or any of the events we have lined up.

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Review of

The Oaks Care Home

from L P (Grandson of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother was very much not the type of person at all to ever end up in a care home, she was reluctant all her life. Due to local reviews, The Oaks was the only one she would ever consider going to. We were very worried that she would want to come out soon because of her character, but since she
has been there, she has never wanted to leave. The standard of care is excellent, and she continuously says that she cannot pick any faults with The Oaks at all. We are very grateful to all the staff there for looking after her so well.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much for your very positive feedback which I will share with the staff team. We are delighted to be able to support your Grandmother and also you as a family and feel already that we have developed positive partnerships with you.

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Review of

The Oaks Care Home

from S S (Granddaughter of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the day my nan came to The Oaks we all as a family were welcomed into their open arms. I visited Nan in her new home twice a week, different days and different times, every time my nan was very well cared for by all the staff. Nan was only there for just over 6 months before she passed, the exceptional
care that Nan received during her end-of-life care was second to none. Some of the staff members even came into the home on their days off, that made us know as a family how much they cared for Nan and how well they looked after her on the days we weren't there. We were able to come and go as we pleased when Nan became end of life, we basically moved in for a couple of nights it was great. After trying the food it is beautiful. Not like school dinners like I first thought, it's full of flavour and always looked very appealing! But honestly thank you all on floor two I will miss you all, you've been amazing. Thank you for looking after my nanny when me and grandad couldn't anymore.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much for taking the time to leave us such a lovely review. It was a privilege to care for your Nan and to make such wonderful relationships with you all as a family, we miss your visits and hope that you will keep in touch.

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Review of

The Oaks Care Home

from F S (Granddaughter of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I may be biased, but my grandmother is one of the most incredible women I know. After visiting The Oaks, I can take comfort in the fact that she is treated as that. The staff are beautiful and personable. The food is great and facility is clean and welcoming.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for this lovely response our teams always try their very best to make our home as much a home from home as they can I will share this feedback as I always do with the various teams.

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Review of

The Oaks Care Home

from S E (Daughter of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting Mum at The Oaks for two to three years from Australia. As hard as it is coming and going it does provide comfort to me knowing the home takes such good care of Mum. She is as happy as she can be.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your very positive response it is a pleasure supporting your Mum and we always look forward to your visits.

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Review of

The Oaks Care Home

from K R (Daughter-in-law of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Amazed at the care given to our family member who is a resident at The Oaks Newtown. The staff undertake a difficult job with empathy and an ever-changing environment. Always helpful and good communication from all at The Oaks.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much for taking the time to leave us a review it helps those looking for services hugely. I will share the feedback with the team.

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Review of

The Oaks Care Home

from W G (Mother of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my son had at The Oaks after a bad stroke at the age of 50 years was excellent and all the staff were friendly and helpful.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for taking the time to leave us a review I will share this with the team, it was a great pleasure to support you and your son in his journey to recovery and back into the community.

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Review of

The Oaks Care Home

from N G (Respite Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at The Oaks for 5 months. A lovely new home where the staff were all caring and friendly.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your kind words we really do try to provide high quality care within a homely environment.

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Review of

The Oaks Care Home

from D L (Stepson of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Difficult transition for my stepfather over the last 6 months, after spending a long period in the hospital. He is safely cared for and looked after well. The staff are kind and friendly and nothing a problem, spending time with him for his needs. Updates and communication is very good. Nice to see
staff working hard and with a sense of humour at the right time.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your review, I will share with my team, the time taken by families assists other families who are looking for services so it is really important.

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Review of

The Oaks Care Home

from Eirwen H (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we find the care home good at the moment but dinners for Mum are not that good. I have to fetch more gravy every time I am here after telling them about it. Mum seems to be happy here so that's all that we want for her.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for your feedback. It is really useful, we will address the issues regarding gravy with the catering team and staff immediately. If there are any other areas where you feel we need to improve to get 5 stars across the board please pop in and discuss with either myself or my deputy.

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Review of

The Oaks Care Home

from Alan D (Husband of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent nursing and support care received by my wife for the few weeks she was there. The staff were very friendly, helpful, and supportive, especially the lead nurse. Overall the building was clean, tidy, and well maintained with good facilities.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you for taking the time to leave us this response at what we know will be a very difficult time for you and your family. We were delighted to have been able to offer your dear wife a more normal environment than a hospital ward for the short time we could that also enabled you as a family to have some degree of normality and privacy.

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Review of

The Oaks Care Home

from Joan S (Sister of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home I think is the best I have come into contact with. Always plenty of biscuits and cake etc. Always lovely and warm. The staff are always helpful and kind. I have no idea about price but there is always something put on for the residents. Well done.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

Thank you so much for leaving this review it really is helpful for families looking for care. It is also really motivational for our teams to read this feedback.

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Review of

The Oaks Care Home

from D H (Wife of Resident) published on 4 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The family had their doubts about dad coming into The Oaks, and I visited with 2 sons to meet staff and look around. I had already met the Manager who I found very friendly and informative. We found the residents looked content, only one said she would prefer not to be there! The staff were friendly
and helpful. The home is modern and very clean and warm. I have visited frequently since he came to live here, often around mealtime. The choice of meals, fresh cooked always smells delicious and my husband eats well. He is encouraged to join in the variety of occupations from craft and painting etc to live musical entertainment, which I have attended and was very good. Encouraged, not forced to attend. In the warmer weather, there are lovely accessible gardens to enjoy tea and cake, with family members or just on your own if you wish. My family and I, couldn't be happier with the home and care he gets. Very many thanks.
Reply from Jennifer Roberts, Registered Manager at The Oaks Care Home

We would like to thank you for taking the time to leave us a review. This helps those families who are looking for services for the first time enormously. I will share this with the team.

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Awards / Recognitions (1)

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