Care Homes Owned by Sandstone Care Group in Shropshire

I went in to Telford Hall this morning to visit my Mum. Such a happy atmosphere, residents being encouraged, non participants being cared for. Cleaners cheerfully working their way through the residents rooms making sure all is good. Mum has been at this home for 5 years and not once has it let her down, the staff are brilliant and I just wanted to make that comment.

Not sure carers, nurses and staff literally extended family!

Dad is generally very comfortable and well cared for. His only concerns would be the general cleaning of his room where he spends most of his time, his bed changing is very irregular, his BM and HBa1C for his diabetes has not always been reliably done. The staff are great, always so helpful.

I found the home very welcoming, clean and plesant. The staff doing their best to keep everybody happy which is quit a challenging job with people with dementia.

My Dad has been in Telford Hall since January 2024 when we needed to find a permanent full time nursing place at 24 hours notice between Xmas and new year (when the NHS find out you're self funded they want you out of hospital without any time or help). Telford Hall were great and made the transition seamless. The home provides a great level of nursing care in very nice en-suite rooms. Food is great - Dad has put on 2 1/2 stone! There are loads of activities to join if you want to and even a pub, cinema and hairdresser. The relief we have knowing Dad has 24/7 care is immense.

Forever grateful for the care that was given.

They are both enjoying the standard of food.

My wife and I were so lucky to have found this care home for our Aunty. Without Telford Hall she wouldn't of been back up and about and getting on with her life. The staff have been fantastic at providing great care and understanding. She was taken into their care in June and is still making friends and loves the interaction with the staff.

I couldn't have asked for greater support for dad, me and the family. Thank you.

Thank you for your care and thoughtful ways - you are all worth more than your weight in gold!!

Knowing that my Nan is treated with dignity, respect, and so much warmth gives our family real peace of mind. The staff are amazing, and this care home is a truly wonderful place. We feel so lucky to have found a home treats nan like family

Our mother loves the home, treated with dignity and respect. All staff are amazing and really go the extra mile to look after Mum's needs. Always great entertainment is laid on, and she loved the wed hair salon day, amazing. The only huge negative complaint is that we have had to drain Mum's savings and sell her family home to pay for her care. Yet other people with no assets in the home are receiving the same care council funded. It's morally wrong.

My dad moved here in January and I am pleased with the care and support he has been given.the staff have gone above and beyond to make sure his needs are met.the facilities are very good,I'm impressed with the daily activities and days out they provide.my mum visits everyday and I'm impressed how caring and loving they all are towards her, both my dad and mum have been treated with quality care love and support.the staff are amazing giving a great level of care..as a family we are so thankful to all involved

I have been very impressed whenever I have visited and found staff to be welcoming and friendly. I notice that all residents are well groomed, have their hair washed and cut regularly. They all have good food and I've overheard many conversations between staff and residents, all being very kind, thoughtful and caring. Residents all seem to be happy and entertained. All areas are clean and tidy. I have visited after hours and still been able to access when the button is pressed and not been kept waiting. The staff all seem very responsive and very kind.

I visited today for my Father's Birthday and it was also my first trip to Telford Hall. I was impressed as soon as I left my car and admired the building and gardens. Inside was immaculate throughout, staff was friendly and very helpful at reception. I was amazed to find my Dad smiling, singing, and enjoying physical chair exercises with his friends and the carers. What an impressive and enjoyable 1st visit. Thank you everyone for all your hard work.

The activities coordinator is very good and arranges lots of things for the residents.

Always enjoy coming here.

Whenever I come everyone is friendly and we also have a cup of coffee in the cafe. The place is always clean.

I have always been impressed with Telford Hall and it's staff. I was disappointed when the manageress left last year as she was doing an excellent job. I hope the incoming manager will be as good. If anything should happen to me and I needed to go to a care home then Telford Hall would be my first choice.

My mom sadly passed away in January 2024, but had been a resident here for just under a year, and the care, love and compassion given to Mom during her stay were exemplary; she especially loved two members of staff who both attended Mom’s recent Celebration of Life. We can’t thank the staff enough for looking after Mom and our Dad who visited every day.