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Care Home Owned by Sandstone Care Group in Shropshire

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Sandstone Care Group in Shropshire

Only the locations & reviews in Shropshire for Sandstone Care Group are showing below.

View the details of all 13 locations (with 649 reviews) owned by Sandstone Care Group

Sandstone Care Group Locations in Shropshire (1)

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1 Care Home owned by Sandstone Care Group in Shropshire
Telford Hall

Bryce Way, Lawley Village, Telford TF4 2TB 

9.8 34 reviews
"Our mother loves the home, treated with dignity and respect. All staff are amazing and really go the extra mile to look after Mum's needs.…"   Read all 34 reviews
Location Type Care Home

Telford Hall is a luxury, purpose-built care home located in Lawley Village, Telford. Known for its modern design and bright, airy spaces, the home takes pride in being an integral part of the local community, offering a welcoming and supportive environment… Read more about Telford Hall

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 66 Rooms
  • from £1,369 / week

Sandstone Care Group Reviews in Shropshire (34)

9.5

Sandstone Care Group has a Group Review Score of 9.5 (9.466) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sandstone Care Group must have a Review Score.

Overall Experience
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Review of

Telford Hall

from Colin P (Son of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother loves the home, treated with dignity and respect. All staff are amazing and really go the extra mile to look after Mum's needs. Always great entertainment is laid on, and she loved the wed hair salon day, amazing. The only huge negative complaint is that we have had to drain Mum's savings
and sell her family home to pay for her care. Yet other people with no assets in the home are receiving the same care council funded. It's morally wrong.
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Review of

Telford Hall

from M J (Daughter of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved here in January and I am pleased with the care and support he has been given.the staff have gone above and beyond to make sure his needs are met.the facilities are very good,I'm impressed with the daily activities and days out they provide.my mum visits everyday and I'm impressed how caring
and loving they all are towards her, both my dad and mum have been treated with quality care love and support.the staff are amazing giving a great level of care..as a family we are so thankful to all involved
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Review of

Telford Hall

from T J (Friend of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed whenever I have visited and found staff to be welcoming and friendly. I notice that all residents are well groomed, have their hair washed and cut regularly. They all have good food and I've overheard many conversations between staff and residents, all being very kind, thoughtful
and caring. Residents all seem to be happy and entertained. All areas are clean and tidy. I have visited after hours and still been able to access when the button is pressed and not been kept waiting. The staff all seem very responsive and very kind.
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Review of

Telford Hall

from V R (Daughter of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited today for my Father's Birthday and it was also my first trip to Telford Hall. I was impressed as soon as I left my car and admired the building and gardens. Inside was immaculate throughout, staff was friendly and very helpful at reception. I was amazed to find my Dad smiling, singing, and
enjoying physical chair exercises with his friends and the carers. What an impressive and enjoyable 1st visit. Thank you everyone for all your hard work.
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Review of

Telford Hall

from G A (Daughter of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased with the care my parent is receiving.
The facilities are very good and the carers, on the whole, go above and beyond to look after the residents.
The activities coordinator is very good and arranges lots of things for the residents.
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Review of

Telford Hall

from L H (Daughter of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents have been at Telford Hall for nearly three years. Their well-being has been top of the list ever since they arrived at their new home. They are well looked after. Their needs are carefully considered and there is much to be enjoyed at this late stage in their lives. Thanks to the staff
of who I cannot speak highly enough.
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Review of

Telford Hall

from G W (Friend of Resident) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I come everyone is friendly and we also have a cup of coffee in the cafe. The place is always clean.
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Review of

Telford Hall

from P G (Friend of Resident) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always enjoy coming here.
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Review of

Telford Hall

from Nicholas W (Husband of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been impressed with Telford Hall and it's staff. I was disappointed when the manageress left last year as she was doing an excellent job. I hope the incoming manager will be as good. If anything should happen to me and I needed to go to a care home then Telford Hall would be my first choice.
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Review of

Telford Hall

from Sharon S (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom sadly passed away in January 2024, but had been a resident here for just under a year, and the care, love and compassion given to Mom during her stay were exemplary; she especially loved two members of staff who both attended Mom’s recent Celebration of Life. We can’t thank the staff enough for
looking after Mom and our Dad who visited every day.
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Review of

Telford Hall

from Kate U (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved into Telford Hall last week. We’d seen other care homes and there was no comparison with the facilities and the initial warm welcome that we received from the staff at Telford Hall. They’ve made his transition into care so much easier than we could have imagined and we’re delighted with how
things have gone so far even when it’s been a bank holiday weekend.
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Review of

Telford Hall

from Tracy K (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Telford Hall Care Home for a couple of months and I can’t praise the staff enough, not only for looking after my dad but the way they looked after me and my family, they truly care and we as a family couldn’t of been happier that he ended up there.
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Review of

Telford Hall

from Phil M (Wife of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great improvement under new management and more expected.
The manager is always prepared to listen to views and in most cases, now procedures are expected to be carried out.
Reply from Fiona Brewin, Registered Manager at Telford Hall

Thank you for your ongoing support under the new management. Some things can be achieved quickly and others can take some time to address. However, the continued open-door policy will continue to promote communication until all issues are addressed. Having families as my eyes and ears is a constructive approach to ensuring quality care remains at the same level even when management is not in the building. Collaborative working will always remain essential for everyone's quality of life.

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Review of

Telford Hall

from A S (Wife of Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Stable staff team. Professional service delivered with warmth and individual care. The manager is available and resident-focused. The home is modern, light and airy. The room can be made homely with personal items. There is now a good range of activities including physical exercise.
Reply from Fiona Brewin, Registered Manager at Telford Hall

Thank you for your positive feedback. I appreciate that you took time during your husband's ill health to send this. I take pride in delivering a warm person-centred approach to all of our residents. Furthermore, care is about supporting the resident and their loved ones.

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Review of

Telford Hall

from Julie D (Daughter of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a resident since October 2021. Since new management has taken over I cannot fault the level of care that my father receives. I feel all my father's needs are met and his voice is heard and respected.
As his daughter I think the communication is now excellent, if I have any concerns
or questions I am listened to and all staff will take appropriate action and resolve my questions.
I also feel my opinions are taken into account and I feel there is transparency within the communication.
I also now feel staff morale is good and this is reflected in a happy and positive ethos within the home.
The activities programme is varied and full with no pressure on residents to participate.
Reply from Fiona Brewin, Registered Manager at Telford Hall

Thank you for the lovely feedback, Julie. It is important to me to support Dad's health and well-being, but yours too. Communication is key and I would like to assure you that any compliments and concerns raised will be addressed with the importance that it deserves. We look forward to many years of happiness for the residents and staff here, ensuring that the residents' choices are heard as it is their home and everyone is entitled to a quality of life.

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Review of

Telford Hall

from Claire R (Daughter of Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Moms been at The Farmstead now for 2 years. We’ve had ups and downs throughout this time but I have to say I have seen lots of improvements which all are beneficial to residents. Mom has really settled at Farmstead after a very difficult decision for her to go into long term care. Staff are very friendly
and attentive to her needs and family are always made to feel welcome.
Reply from Fiona Brewin, Registered Manager at Telford Hall

Thank you for the supportive feedback. I am glad to hear that you think improvements are being made. History cannot be changed but progression in the right direction can be. Please do not hesitate to contact me with any concerns or questions.

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Review of

Telford Hall

from Lisa J (Daughter of Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The new manager and her team have made huge and very welcome changes within the home. The manager's zest for life is infectious and she manages the home with an open-door policy. She recognises that errors were previously made and has been honest and acted with integrity in addressing the same. As a
family, we are happy with the level of care that Mum receives. Under the new manager, an activities programme has been instigated and is run by a staff member who tries very hard to involve all residents in the activities.
The staff threw a 60th wedding anniversary party at The Farmstead for my parents recently. They organised everything. All we needed to do was invite guests! They went above and beyond their duties and created a day we will never forget. Thank you.
This home has had its problems. The manager has addressed every issue with due diligence and complete professionalism. Yes, there were problems, but no home is perfect. The Farmstead is safe and we are happy Mum is there.
Reply from Fiona Brewin, Registered Manager at Telford Hall

Lisa, thank you for such a heartwarming review. It was an honour to provide a 60th Wedding Anniversary for your parents. From Mum to Dad and the extended family, you have all supported us from the start of the new management arrival. We have been transparent in the situation and have appreciated all of your support to continue the transition. Please do not ever hesitate to contact me for future comments to ensure we provide Mum with the quality of care she deserves.

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Review of

Telford Hall

from Graham P (Respite Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was admitted to The Farmstead for respite around February to March time and was most impressed with the excellent service, the staff and the quality of food. A very restful time, job well done. A first-class job. I would be pleased to recommend this rest home to anyone in the same situation.
Reply from Kelly Richardson, Home Manager at Telford Hall

Thank you so much for this feedback. I am glad that you had a pleasant experience with us and that you would recommend the home. That is the best we can ask for and the best thanks the carers can get. It's great to know the food was good too as the kitchen staff are amazing at what they do.

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Review of

Telford Hall

from Pauline T (Daughter of Resident) published on 11 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was only here for a short time as she was very poorly. The manager and staff were extremely caring. They made her last few days comfortable and were very attentive to her needs. Facilities and rooms are first class, as was the food. I have visited quite a few homes in the area, and this is
by far the best.
Reply from Kelly Richardson, Home Manager at Telford Hall

Hi Pauline, our staff work really hard and it is a great comfort to them to know that it is making such positive differences to the people we support and their families so thank you for sharing this. Our residents and their families are what makes this a home, so knowing they are comfortable and cared for is all we can ask.

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Review of

Telford Hall

from Helen P (Wife of Resident) published on 20 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so very grateful to the management and staff at the Farmstead Nursing home in Lawley, Telford for looking after my husband. He became a resident there before lockdown. Both he, and I as a visitor, were made very welcome by everyone.


Then during lockdown the staff became his family. He and I

could only talk on WhatsApp. I was lucky enough to see my husband after lockdown was lifted, but not for very long until his passing.


It became very apparent after lockdown how much my husband and the staff had bonded.


During my husband’s last days the management and staff were amazing. It was a really difficult time. They were so helpful, supportive, professional, caring to my husband, to me, and to other members of my family.


Whilst I was at the home I could see how well the staff cared for other residents.


I would strongly recommend the Farmstead Nursing Home to anyone who is in that difficult position of choosing a care home for their loved one.

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Awards / Recognitions (1)

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