Care Home Owned by Sandstone Care Group in Shropshire
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Shropshire for Sandstone Care Group are showing below.
View the details of all 13 locations (with 728 reviews) owned by Sandstone Care Group
Sandstone Care Group Locations in Shropshire (1)
Telford Hall
9.8
40 reviews
Bryce Way, Lawley Village, Telford TF4 2TB
"My Dad has been in Telford Hall since January 2024 when we needed to find a permanent full time nursing place at 24 hours notice between…" Read all 40 reviews
Location Type Care Home
Telford Hall is a luxury, purpose-built care home located in Lawley Village, Telford. Known for its modern design and bright, airy spaces, the home takes pride in being an integral part of the local community, offering a welcoming and supportive environment… Read more about Telford Hall
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- Acquired Brain Injury
- 66 Rooms
- from £1,450 / week
Sandstone Care Group Reviews in Shropshire (40)
9.4
Sandstone Care Group has a Group Review Score of 9.4 (9.415) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sandstone Care Group must have a Review Score.
Review of
Telford Hall
from Kate U (Daughter of Resident) published on 4 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Dad has been in Telford Hall since January 2024 when we needed to find a permanent full time nursing place at 24 hours notice between Xmas and new year (when the NHS find out you're self funded they want you out of hospital without any time or help). Telford Hall were great and made the transition
seamless. The home provides a great level of nursing care in very nice en-suite rooms. Food is great - Dad has put on 2 1/2 stone! There are loads of activities to join if you want to and even a pub, cinema and hairdresser. The relief we have knowing Dad has 24/7 care is immense.
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Review of
Telford Hall
from C T (Friend of Resident) published on 3 February 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As soon as you enter Telford hall building you receive a warm welcome. I have been visiting a friend for several years, that lived there.
I've always found the care outstanding, respect & dignity at all times.
Nothing is ever too much trouble for any of the staff. They are friendly & approachable.
There
I've always found the care outstanding, respect & dignity at all times.
Nothing is ever too much trouble for any of the staff. They are friendly & approachable.
There
is always encouragement to join in different activities that are going on.
Sadly my friend passed away in October. His end of life care was outstanding & the staff were all very supportive to family & friends.
I still pop in occasionally to see the staff.
Forever grateful for the care that was given.
Sadly my friend passed away in October. His end of life care was outstanding & the staff were all very supportive to family & friends.
I still pop in occasionally to see the staff.
Forever grateful for the care that was given.
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Review of
Telford Hall
from Phillip D (Friend of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have we have only good things to say about our parents care.
They are both enjoying there time there after an initial two weeks of settling in in September 2025.
They are both enjoying the standard of food.
They are both enjoying there time there after an initial two weeks of settling in in September 2025.
They are both enjoying the standard of food.
Reply from Porsche Grillo, Home Manager at Telford HallHi Phillip
I hope you are ok
Thank you for your review - We are really happy to hear that mum and dad have settled in well I am certainly very pleased on the positive improvement with mums mobility. Thank you for trusting us to care for them both.
Take care
Porsche
I hope you are ok
Thank you for your review - We are really happy to hear that mum and dad have settled in well I am certainly very pleased on the positive improvement with mums mobility. Thank you for trusting us to care for them both.
Take care
Porsche
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Review of
Telford Hall
from N M (Nephew of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife and I were so lucky to have found this care home for our Aunty. Without Telford Hall she wouldn't of been back up and about and getting on with her life. The staff have been fantastic at providing great care and understanding. She was taken into their care in June and is still making friends
and loves the interaction with the staff.
Reply from Porsche Grillo, Home Manager at Telford HallHi Nick
I hope you are ok
Thank you for your review - We are really happy to hear that mum and dad have settled in well I am certainly very pleased on the positive improvement with mums mobility. Thank you for trusting us to care for them both.
Take care
Porsche
I hope you are ok
Thank you for your review - We are really happy to hear that mum and dad have settled in well I am certainly very pleased on the positive improvement with mums mobility. Thank you for trusting us to care for them both.
Take care
Porsche
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Review of
Telford Hall
from R G (Son of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was a happy resident at Telford Hall for several years. He was cared for with respect, affection and genuine attention to his needs by lovely people throughout the team.
Many of the team developed a close bond with dad, and he with them.
The team's devotion to dad at the end of his life was
Many of the team developed a close bond with dad, and he with them.
The team's devotion to dad at the end of his life was
humbling, providing a safe, warm, and loving environment for him in his final days.
I couldn't have asked for greater support for dad, me and the family. Thank you.
I couldn't have asked for greater support for dad, me and the family. Thank you.
Reply from Porsche Grillo, Home Manager at Telford HallHi Richard
I hope you are ok
Thank you for such a great review on our home. As you are very much aware dad was very well loved by us here at Telford and he is sadly missed. We were truly grateful for sharing such special times with him.
I hope you are all doing well
Thank you again
Porsche
I hope you are ok
Thank you for such a great review on our home. As you are very much aware dad was very well loved by us here at Telford and he is sadly missed. We were truly grateful for sharing such special times with him.
I hope you are all doing well
Thank you again
Porsche
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Review of
Telford Hall
from Warren W (Son of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has Alzheimer's and has been living at Telford Hall for the last 4 years. It was hard to begin with to have the discussion with her after being 'independent' but from the day she visited, mum has always shared how much she loves Telford Hall, how the staff she views as her friends and how amazingly
she is looked after. Above all mum feels safe and secure which means we have no worries for her. Every one of the staff , regardless of their role or how busy they are, are always happy to chat and laugh with mum and us as family. Mum is respected and clearly thought a great deal of which is fabulous to know!
Thank you for your care and thoughtful ways - you are all worth more than your weight in gold!!
Thank you for your care and thoughtful ways - you are all worth more than your weight in gold!!
Reply from Porsche Grillo, Home Manager at Telford HallHi Warren
I hope you are ok
Thank you for such a great review on our home. We love looking after your mum her sense of humour makes our jobs worth while. We are very lucky to be able to care for her every day so thank you for trusting us to do this.
Take care
Porsche
I hope you are ok
Thank you for such a great review on our home. We love looking after your mum her sense of humour makes our jobs worth while. We are very lucky to be able to care for her every day so thank you for trusting us to do this.
Take care
Porsche
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Review of
Telford Hall
from Rebecca C (Granddaughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I honestly cannot put into words how grateful our family is for the care my Nan receives here. From the moment she arrived, the staff have shown nothing but kindness, patience, and genuine compassion. My Nan has dementia, and the way they take the time to reassure her, calm her mind, and make her feel
safe and at ease means more to us than they will ever know.
What truly stands out is how personal their care is. They don't just look after her needs - they look after her. Simple but meaningful things, like sitting with her, chatting, doing her makeup, and making sure she feels comfortable and at home, make such a huge difference to her confidence and happiness. You can see that they really care, and that level of thoughtfulness is incredibly special.
Knowing that my Nan is treated with dignity, respect, and so much warmth gives our family real peace of mind. The staff are amazing, and this care home is a truly wonderful place. We feel so lucky to have found a home treats nan like family
What truly stands out is how personal their care is. They don't just look after her needs - they look after her. Simple but meaningful things, like sitting with her, chatting, doing her makeup, and making sure she feels comfortable and at home, make such a huge difference to her confidence and happiness. You can see that they really care, and that level of thoughtfulness is incredibly special.
Knowing that my Nan is treated with dignity, respect, and so much warmth gives our family real peace of mind. The staff are amazing, and this care home is a truly wonderful place. We feel so lucky to have found a home treats nan like family
Reply from Porsche Grillo, Home Manager at Telford HallHi Rebecca,
Thank you for such a great review on our home. Your nan is a much loved member of our extended family and we are very grateful for being lucky enough to care for her.
Take care
Porsche
Thank you for such a great review on our home. Your nan is a much loved member of our extended family and we are very grateful for being lucky enough to care for her.
Take care
Porsche
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Review of
Telford Hall
from Lin H (Daughter of Resident) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care my mum continues to receive is brilliant. Each time I leave her, I leave with confidence she is safe, happy & well looked after. The staff are attentive and thoughtful, and I know Mum enjoys their company very much.
Much thought is put into the activities which are offered to the residents
Much thought is put into the activities which are offered to the residents
- who are encouraged to participate with gentle enthusiasm.
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Review of
Telford Hall
from Colin P (Son of Resident) published on 7 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mother loves the home, treated with dignity and respect. All staff are amazing and really go the extra mile to look after Mum's needs. Always great entertainment is laid on, and she loved the wed hair salon day, amazing. The only huge negative complaint is that we have had to drain Mum's savings
and sell her family home to pay for her care. Yet other people with no assets in the home are receiving the same care council funded. It's morally wrong.
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Review of
Telford Hall
from M J (Daughter of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad moved here in January and I am pleased with the care and support he has been given.the staff have gone above and beyond to make sure his needs are met.the facilities are very good,I'm impressed with the daily activities and days out they provide.my mum visits everyday and I'm impressed how caring
and loving they all are towards her, both my dad and mum have been treated with quality care love and support.the staff are amazing giving a great level of care..as a family we are so thankful to all involved
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Review of
Telford Hall
from T J (Friend of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been very impressed whenever I have visited and found staff to be welcoming and friendly. I notice that all residents are well groomed, have their hair washed and cut regularly. They all have good food and I've overheard many conversations between staff and residents, all being very kind, thoughtful
and caring. Residents all seem to be happy and entertained. All areas are clean and tidy. I have visited after hours and still been able to access when the button is pressed and not been kept waiting. The staff all seem very responsive and very kind.
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Review of
Telford Hall
from V R (Daughter of Resident) published on 29 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visited today for my Father's Birthday and it was also my first trip to Telford Hall. I was impressed as soon as I left my car and admired the building and gardens. Inside was immaculate throughout, staff was friendly and very helpful at reception. I was amazed to find my Dad smiling, singing, and
enjoying physical chair exercises with his friends and the carers. What an impressive and enjoyable 1st visit. Thank you everyone for all your hard work.
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Review of
Telford Hall
from G A (Daughter of Resident) published on 30 August 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am pleased with the care my parent is receiving.
The facilities are very good and the carers, on the whole, go above and beyond to look after the residents.
The activities coordinator is very good and arranges lots of things for the residents.
The facilities are very good and the carers, on the whole, go above and beyond to look after the residents.
The activities coordinator is very good and arranges lots of things for the residents.
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Review of
Telford Hall
from G W (Friend of Resident) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Whenever I come everyone is friendly and we also have a cup of coffee in the cafe. The place is always clean.
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Review of
Telford Hall
from P G (Friend of Resident) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always enjoy coming here.
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Review of
Telford Hall
from Nicholas W (Husband of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have always been impressed with Telford Hall and it's staff. I was disappointed when the manageress left last year as she was doing an excellent job. I hope the incoming manager will be as good. If anything should happen to me and I needed to go to a care home then Telford Hall would be my first choice.
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Review of
Telford Hall
from Sharon S (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mom sadly passed away in January 2024, but had been a resident here for just under a year, and the care, love and compassion given to Mom during her stay were exemplary; she especially loved two members of staff who both attended Mom’s recent Celebration of Life. We can’t thank the staff enough for
looking after Mom and our Dad who visited every day.
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Review of
Telford Hall
from Tracy K (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad was in Telford Hall Care Home for a couple of months and I can’t praise the staff enough, not only for looking after my dad but the way they looked after me and my family, they truly care and we as a family couldn’t of been happier that he ended up there.
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Review of
Telford Hall
from Phil M (Wife of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Great improvement under new management and more expected.
The manager is always prepared to listen to views and in most cases, now procedures are expected to be carried out.
The manager is always prepared to listen to views and in most cases, now procedures are expected to be carried out.
Reply from Fiona Brewin, Registered Manager at Telford HallThank you for your ongoing support under the new management. Some things can be achieved quickly and others can take some time to address. However, the continued open-door policy will continue to promote communication until all issues are addressed. Having families as my eyes and ears is a constructive approach to ensuring quality care remains at the same level even when management is not in the building. Collaborative working will always remain essential for everyone's quality of life.
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Review of
Telford Hall
from A S (Wife of Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Stable staff team. Professional service delivered with warmth and individual care. The manager is available and resident-focused. The home is modern, light and airy. The room can be made homely with personal items. There is now a good range of activities including physical exercise.
Reply from Fiona Brewin, Registered Manager at Telford HallThank you for your positive feedback. I appreciate that you took time during your husband's ill health to send this. I take pride in delivering a warm person-centred approach to all of our residents. Furthermore, care is about supporting the resident and their loved ones.
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Awards / Recognitions (1)
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