Care Homes Owned by Sandstone Care Group in Merseyside

Staff are excellent and really care about the residents. The activities team is excellent and put on a full programme of events each week. You can tell real thought goes into the activities and the resident appreciate it.

Thankyou

It is very obvious too that our friend has been so well cared for in every way all through his time at Birkdale.

Birkdale Tower Lodge provided excellent care for my father, when he was forced into respite when my mother had an accident.

My Dad suffers from dementia and has some complex health needs but I was always confident that he was getting the best care available from both the medical staff and carers at Birkdale Tower Lodge.

All of the staff were genuinely caring and dedicated to their role. The care home itself is beautiful and more reminiscent of a five star hotel! I was very impressed.

My aunt has been a resident at Oaksprings since 12/23. The care and support she has received is excellent. The unit she is on is well led, staff are lovely facilities are spotless. The unit lead and deputy keep me up to date with her care, more importantly they have ensured her changing needs are met. Not only do they cate about the residents but family and friends. I appreciate they are working in a very demanding unit but the staff cope admirably. Big thanks to them!

Whilst very happy with my dad's overall care; he is always clean & tidy and the staff are lovely, I am disappointed when I look on social media family & friends to note that the majority of activities/entertainments seem to take place on Willow/Walnut suites and very few on Maple suite (where my dad is). When there have been activities on Maple he has joined in and enjoyed himself. I understand about consent, but the best way to approach my dad is not to ask 'do you want to....' but say something like 'lets go here, lets do this' etc. I have already raised this issue with the Oak Springs team outlining my concerns for dads well being.

I find Jackie always helpful and very professional when I visit Mum. No matter when I and family and friends she is always pleasant and goes out of her way to assist. When I hear her talking to prospective new family members who are visiting and she is always knowledgeable and courteous. She is an asset to the company.

The staff cared for my mother-in-law exceptionally well during her short stay and were extremely helpful following her passing.

Jackie is extremely welcoming every time I visit Oak Springs Care Home and she is on duty. Always asks about my mum and what plans we have. Whenever I have had to ring and speak to Jackie she has always gone out of her way to get messages to my mum.

All residents looked very well cared for and the atmosphere was calm and inviting. I would recommend this Home to others.

AJ's niece Yolanda

The staff are kind, caring and treat her with dignity and respect at all times. It gives our family real peace of mind. Thank you to the wonderful team for everything you do.

My grandad was admited to birkdale tower for restbite for a week. He got along so well with the staff. They were so caring and helpful with him and myself. The place is lovely, the atmosphere is great and such amazing food choices.

My auntie has been cared for at St. Helens Hall and Lodge and I cannot thank the staff enough for the kindness and compassion they have shown her. She is in the end stages of dementia and the care, patience, and love they show towards her means so much to our family.

I would especially like to mention Sharon, Joanne and Michelle, who have all been wonderful. They have been incredibly caring towards my auntie and very supportive and helpful to me and my family during such a difficult time. They always keep us informed and are there if we have any questions or worries.

The home itself is always clean, tidy and welcoming. It gives us great comfort knowing my auntie is being looked after so well.

I am very pleased that we chose St. Helens Hall and Lodge for my auntie's care and I'm very grateful to all the staff for everything they do.

Everyone seemed to be very happy.

My dad has been staying at Birkdale Tower for three months now and I am very pleased with his care. The staff and knowledgeable, friendly and very patient, and the facility itself is excellent. Super clean and homely. Everyone is very accommodating and they have really helped reassure me.

Thank you all.

Everyone is very caring, helpful and full of compassion. Very welcoming and go above and beyond. It's like a wonderful family.

Parklands is an outstanding care home. Everyone is a family to our family. I couldn't find the words to say how wonderful and brilliant everyone is. They go far and beyond, nothing is too much trouble. I could never repay everyone for what they did for my dad, who passed away on 31 October 25. My mum Ena is also here at Parklands. The care is fantastic and my mum feels so safe and well cared for. We love them all.

This was my Granny's second stay at Birkdale Tower Lodge for some respite, and once again the experience was excellent. From start to finish, she really enjoyed her visit.

I felt completely reassured knowing she was being so well looked after by such a lovely and attentive team. It was wonderful to see her getting involved in activities and to see firsthand how genuinely cared for she was.

I would definitely recommend Birkdale Tower Lodge to anyone looking for supportive and compassionate care.

A big thank you to everyone at Birkdale Tower Lodge for taking such great care of my Granny.