Sandstone Care Group in Merseyside | 4 Care Homes

Review of
Parklands
from Leroy S (Grandson of Resident) published on 30 December 2025 Submitted via Postal Card • Report

Overall Experience

Everyone is very caring, helpful and full of compassion. Very welcoming and go above and beyond. It's like a wonderful family.

Reply from Sarah Lyon, Lodge Manager at Parklands Thank you so much for your 5 star review it means more than you know for the team to be recognised for the quality care that they provide daily to one of your most precious treasures. We really appreciate your kind words and will continue to go the extra mile for our residents. Your words will be passed to the team and will most definitely boost morale, a huge heartfelt thank you from the team at Parklands Care Home.
Sincere regards,
Sarah.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Parklands
from Jayne K (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

Parklands is an outstanding care home. Everyone is a family to our family. I couldn't find the words to say how wonderful and brilliant everyone is. They go far and beyond, nothing is too much trouble. I could never repay everyone for what they did for my dad, who passed away on 31 October 25. My mum

Ena is also here at Parklands. The care is fantastic and my mum feels so safe and well cared for. We love them all.

Reply from Sarah Lyon, Lodge Manager at Parklands Dear Jayne, I would like to take this opportunity to thank you so much on behalf of the team and myself here at Parklands. To receive such a positive, heartfelt review will not only contribute to staff morale but also highlight the care and compassion demonstrated by the team here at Parklands. It was a true blessing to be able to support Dad during his journey as it is to continue to be there for mum ... Providing that much needed love, care and support. You are all part of our extended family and should you need anything then team and I are always here. Thank you,
Sarah Lyon (Home manager)
Parklands Care Home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Birkdale Tower
from Charlotte B (Granddaughter of Resident) published on 4 December 2025 Submitted via Website • Report

Overall Experience

This was my Granny's second stay at Birkdale Tower Lodge for some respite, and once again the experience was excellent. From start to finish, she really enjoyed her visit.

I felt completely reassured knowing she was being so well looked after by such a lovely and attentive team. It was wonderful to

see her getting involved in activities and to see firsthand how genuinely cared for she was.

I would definitely recommend Birkdale Tower Lodge to anyone looking for supportive and compassionate care.

A big thank you to everyone at Birkdale Tower Lodge for taking such great care of my Granny.

Reply from Liam Kenwright, Lodge Manager at Birkdale Tower Thank you so so much for this review, it means the absolute world to the team. You're Granny was an absolute pleasure to care for and we wish her all the best following her respite stay with us, were so glad you all had a great experience :)

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Helens Hall
from L F (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report

Overall Experience

Friendly staff. Always willing to help. Must have the patience of a saint at times.
Regular activities organised for residents and families. Safe and friendly place to be.
Regular mealtimes help with visits.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from R O (Son-in-law of Resident) published on 23 October 2025 Submitted via Postal Card • Report

Overall Experience

The care staff are very friendly and really care for the residents. They treat everyone with dignity and encourage the residents to join in on all activities. My mother in law is well looked after and looks healthier than she was before she came into the home.

Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for taking the time to review Oak Springs care home.
We are so happy that your relative looks healthier.
Kind Regards
Andrea

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from M G (Resident) assisted by family/friend published on 20 October 2025 Submitted via Postal Card • Report

Overall Experience

The carers take time to talk with the residents, we have lots of laughs with them. They present the meals nice and the tables are laid out beautiful.
I enjoy all the activities which makes the day enjoyable.

Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for taking the time to review Oak Springs care home. It really is much appreciated.
Kind Regards
Andrea

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from D O (Daughter of Resident) published on 20 October 2025 Submitted via Postal Card • Report

Overall Experience

The care and attention given to my mum is excellent. The carers always make time to chat and cheer up the residents.
Since mum has arrived, it has given me peace of mind, knowing that she is well cared for. Mum has settled in well due to the staff having a natural caring manner.
Thank you for looking

after mum, all your hard work is appreciated.

Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your kind review, we are pleased to know that you have peace of mind that your mum is settled.
Kind Regards
Andrea Lyon

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from A J (Daughter of Resident) published on 20 October 2025 Submitted via Postal Card • Report

Overall Experience

Next best thing is being in your own home.
Staff are warm and caring, and respectful towards the residents. There are lots of activities arranged throughout the week to help towards the quality of life.

Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for the kind review, that's always our aim to ensure if does feel like home from home.
Kind Regards
Andrea Lyon

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from Tommy G (Son of Resident) published on 20 October 2025 Submitted via Postal Card • Report

Overall Experience

I couldn't be happier with the care my mum receives at Oak Springs. The staff provide excellent care, treating my mum with compassion and respect. There are plenty of activities and social events, creating a sense of community.
Communication with myself and other family members is very good. Knowing

that my mum is receiving the best care gives me peace of mind. I would recommend Oak Springs to other families looking for a care home.

Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for taking the time to review Oak Springs, your positive words mean a lot to us.
Kind regards
Andrea Lyon

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from Lisa M (Granddaughter of Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

Oak Springs is a fabulous home, my Nan is so settled here after moving from another home.
The staff are like extended family and everyone is known personally by name. The food is beautiful and freshly made, lots of activities and my Nan loves that she can still get a pamper by having her hair done

weekly and her nails painted by the staff.
The manager and deputy have an open door policy which is refreshing for families and they are very hands on within the home.
It was hard to place my nan in her home but she needed the extra care as her dementia progressed.
I would highly recommend this home as it's home from home. Especially after a recent refurb which residents and relatives had a say in the decorations.

Reply from Andrea Lyon, Home Manager at Oak Springs Care HomeThank you for your amazing feedback, I will be sure to pass your kind words on to the staff.

Kind Regards
Andrea

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from M J (Son of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff kept me informed of Mum's problems, which led to a hospital visit.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from S S (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

Brilliant care service, staff go above and beyond to look after the residents and my mum. Nothing is never bother too, they always on hand to answer your concerns and the needs of your loved one. Very compassionate too, management are kind and will lake time out to communicate with you regarding your

loved ones.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Helens Hall
from Nicholas C (Son of Resident) published on 13 October 2025 Submitted via Website • Report

Overall Experience

St Helens Hall has been home to my mother for the majority of this year and the welcome was nothing less than warm and very helpful. I feel safe in the knowledge that she is now safe and in the hands of those who genuinely care. She has regular activities that she loves and keep her stimulated. They

are also really supportive of us as a family which is also very important. We could not have chosen better

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from Clare L (Granddaughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

My nana has made many new friends since arriving in Oak Springs, and that is due to the dedication of the staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from Joyce E (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

My mum was a very quiet, shy person but since coming in to Oak Springs she has gained a lot of confidence.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from L M (Son of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

The home is always clean and the staff very friendly and helpful.
The only area of improvement is my mum often seems short of underwear + socks despite all her clothes being tagged.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from Cheryl M (Daughter-in-law of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law is cared for at Oaks Springs. She enjoys being here and the staff are always friendly and are very hard working.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from Ann D (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum is really looked after and cared for. I am informed of any changes in her health. Staff are all very caring and helpful nothing is too much.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from D C (Son of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

Overall the care is brilliant with specific carers. Some carers need retraining but specifically, Sharon, Chloe + Ruben are excellent. They are caring and nothing is any trouble for any of the residents, there should be more like them. Under the guidance of an excellent team lead Ali, they are a great

team!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from Norah M (Wife of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

The staff work very hard but there is a shortage of staff.
Particularly at weekend. I have had to wait 40 mins for my husband to be put into wheelchair.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Sandstone Care Group in Merseyside

Sandstone Care Group Locations in Merseyside (4)

Sandstone Care Group Reviews in Merseyside (394)

Parklands

Parklands

Birkdale Tower

St Helens Hall

Oak Springs Care Home

Oak Springs Care Home

Oak Springs Care Home

Oak Springs Care Home

Oak Springs Care Home

Oak Springs Care Home

Oak Springs Care Home

Oak Springs Care Home

St Helens Hall

Oak Springs Care Home

Oak Springs Care Home

Oak Springs Care Home

Oak Springs Care Home

Oak Springs Care Home

Oak Springs Care Home

Oak Springs Care Home

Awards / Recognitions (1)

Loading

Loading

Loading

Care Seekers

Job Seekers