Sandstone Care Group in Merseyside | 4 Care Homes

Review of
Oak Springs Care Home
from C I (Daughter-in-law of Resident) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother in law receives excellent care from all the staff on Willow Suite, it's a well run unit. Always spotless, friendly staff - very caring and have a smile and laugh for all the residents.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your feedback, I will be sure to pass on your kind words. Kind Regards Andrea lyon

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from S D (Daughter of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

All the staff on Walnut Suite made Mum welcome. They are kind, thoughtful and have a great sense of humour. Mum is the happiest I have seen her in years. There is an amazing range of activities and trips that keep her mind active. Her ensuite room is very spacious, and Mum was encouraged to make it

homely. I am so grateful for everyone's care and love. Moving Mum to Walnut Suite was the best thing ever.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your review, Its lovely to know that mum is happy living at Oak Springs. I will ensure that I pass your lovely feedback to all the staff on Walnut suite. Kind Regards Andrea lyon

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from B D (Son-in-law of Resident) published on 25 September 2025 Submitted via Postal Card • Report

Overall Experience

From the minute my mother in law moved into Walnut Suite at Oak Springs, she started to 'live' again. All the staff treat her with care & affection. She told me she feels 'at home', which was important to me. 'Mum' has settled in well and made friends, and more importantl,y looks forward to every day

and the fun things that are on offer. We can't ask for more.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review us at Oak Springs. We really appreciate your positive feedback. Kind Regards Andrea Lyon

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from Roger T (Husband of Resident) published on 10 September 2025 Submitted via Postal Card • Report

Overall Experience

If there is a better care home, I'd like to know where it is! I can't speak highly enough of the staff. Pleased that my wife was able to come here.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your wonderful feedback, I will be sure to pass on to the staff. Kind regards

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Helens Hall
from G M (Brother-in-law of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

Brother-in-law was extremely weak and vulnerable, needing careful attention. All aspects of his welfare were well catered for until his health deteriorated sufficiently to require hospitalisation. All staff members were excellent with their care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Helens Hall
from J G (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

I live in Australia and have recently visited my Mum (for the first time since she moved to the care home) a number of times during my UK stay. It was reassuring to observe Mum in a bright, welcoming environment with caring staff. It was good to put faces to names of staff who answer the phone when

I call from Australia.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Birkdale Tower
from Ellie D (Granddaughter of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

The care my grandad received from Birkdale Tower Lodge was amazing the staff were very helpful and supportive when he was on end of life. The home was very clean and tidy had some lovely chats with some of the staff who were very supportive towards me and my grandad til the end I couldn't recommend

this home enough thank you for everything.

Reply from Liam Kenwright, Lodge Manager at Birkdale Tower

Thank you so so much for your kind words, it will mean everything to the team. Your grandad was a pleasure to care for and we are all proud to have been apart of his journey. We wish you and your family all the best.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Helens Hall
from C H (Son of Resident) published on 19 May 2025 Submitted via Website • Report

Overall Experience

Hi can't say enough about St helens care home .the staff or brilliant very helpful they do alot of activities and they get my mum involved the best.way possible with her disability. Mum says the food.is very good.and plentiful. It puts families at ease knowing that my mum will be well looked after.well

done to all of you and thank you for all you do xxx

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Helens Hall
from Carl F (Son of Resident) published on 16 May 2025 Submitted via Website • Report

Overall Experience

The staff at the home are fantastic the caretaker Graham the super cooks the care team are all amazing they helped my mum so much I can't thank them enough.
They genuinely cared for mum and went above and beyond to make her stay comfortable

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Parklands
from Jeanette W (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report

Overall Experience

Our Mum is receiving excellent care from all the staff at Parklands we can rest knowing she is safe and comfortable at all times. There is nothing in Liverpool to match Parklands it's such a beautiful welcoming place.

Reply from Sarah Lyon, Lodge Manager at Parklands

I would like to take this opportunity to thank you on behalf of the team here at Parklands Lodge for your positive review. It is so good to know that you feel content in the knowledge that, you feel your Mum is safe and comfortable with us here at Lodge, we will continue to aim to provide the highest possible standard of care and support to ensure that both your Mums and your journey here with us continues to be a positive one, as always it is our heartfelt pleasure. I would like to reassure you that your kind words and positive thoughts will be shared with the team here at the lodge.Kind regards.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from Cheryl B (Daughter-in-law of Resident) published on 7 May 2025 Submitted via Website • Report

Overall Experience

My mother in law was a resident here for about 8 months until she passed away on 1/4/25. The day she went from Oaksprings into hospital.
I always found the carers friendly, helpful and happy to explain things to you. The Activity staff always tried to get everyone involved in craft, knitting, bingo

etc I would especially like to thank one staff member in particular who really took charge when my mother-in-law was ill but I must also say how disappointed I was with the 2 managers who sadly couldn't pick up the phone to offer their condolences when my mother-in-law passed away neither made any contact with us.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for your review. I was with your mother-in-law up until the ambulance crew arriving, I am sorry that you feel that managers was not in contact with you. But I did speak to your husband again when he came to the home to collect your mother-in-laws personal belongings. Maybe this was something he had not communicated with you.kind RegardsAndrea Lyon

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Parklands
from G W (Wife of Resident) published on 6 May 2025 Submitted via Postal Card • Report

Overall Experience

Parklands accepted my husband after a stay at hospital. He has been welcomed at Parklands with open arms. Everyone has gone above and beyond with the care and the way they look after him. Thank you so much for all your care doing.

Reply from Sarah Lyon, Lodge Manager at Parklands

I would like to take this opportunity to thank you for your feedback, It is an absolute pleasure to hear such positive comments regarding the care we are providing here at the lodge. I will endeavour to pass this on to our team, and on behalf of us all here at Parklands, it is a pleasure to care for your husband, and as always, we will continue with our ethos to provide a quality service to all.Thank you for your kind words.Kind regards, (RM).

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Helens Hall
from Jayne T (Daughter of Resident) published on 2 May 2025 Submitted via Website • Report

Overall Experience

This is an excellent care home. I can't speak highly about them. My father has settled in so well, the staff are so helpful and caring. As as family we where worried when he was at home but now that he has 24/7 care he is settled and so are we.
They keep you updated if they have any health issues which

is so reassuring.
The facilities in the home are superb. Movie room, quiet lounges, other lounges. Activities.
10/10 for everything.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Parklands
from S R (Daughter of Resident) published on 28 April 2025 Submitted via Website • Report

Overall Experience

Thank you for the outstanding level of care you offered my Mum, who came to Parklands Lodge recently for a short term stay. My first impressions were a clean, modern, well maintained establishment and the bedrooms and communal lounges are very spacious and bright. Both Mum and I were really impressed

by the friendly, welcoming environment from the start, there is an overall positive feel about the place which helped Mum to settle in very quickly. Everyone is approachable, helpful and attentive to the needs of the residents and I felt completely reassured that my Mum was in good hands. Mum enjoyed the comfort of a large, airy bedroom overlooking beautiful gardens with her own shower room. She made friends with other residents and staff over a few rounds of dominoes and enjoyed delicious homecooked meals, they even cater for visitors and a family meal can be arranged. Mum truly had a fabulous time at Parklands Lodge and I know she was reluctant to leave. Can't thank you enough!

Reply from Sarah Lyon, Lodge Manager at Parklands

On behalf of myself and the team at Parklands Lodge I would like to extend our gratitude and thanks for such a positive review of the lodge. It was an absolute pleasure to have been able to support mum in what must have been a very daunting time, we are sincerely grateful for your kind words and I will personally share your feedback with the team. It was indeed sad to see mum leave us here at Parklands but as always please know that should you wish to keep in contact then please do not hesitate, mum did indeed make new friends and acquaintances and it would be an honour to see mum and yourself in the near future at one of our events.Heartfelt thank you from team Parklands. (Registered Manager)

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
St Helens Hall
from T C (Daughter of Resident) published on 17 April 2025 Submitted via Website • Report

Overall Experience

The staff in this home are amazing my father had a rare illness psp he was more than a handful yet they gave him the best care we were welcome anytime of the day and night i never worried about him me and sister went daily at different times and all residents were treated the same a big thank you to

all the staff your angels

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Birkdale Tower
from Marina D (Friend of Resident) published on 8 April 2025 Submitted via Postal Card • Report

Overall Experience

Visited during a 100th birthday party. The Birkdale team put on an amazing spectacle for their resident. What an absolute credit to the community they are!

Reply from Liam Kenwright, Lodge Manager at Birkdale Tower

Thank you so so much, we're so glad you enjoyed the party and hope you come back for our next one soon :D This review means the world to the team!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Oak Springs Care Home
from S L (Son of Resident) published on 25 February 2025 Submitted via Website • Report

Overall Experience

Amazing staff. Friendly and go out of their way to support residents and family alike.
As a family, we feel that Mum has settled in remarkably well and all her needs are catered for.
You can't put a value on leaving mum after every visit and reassured she is safe.

Reply from Andrea Lyon, Home Manager at Oak Springs Care Home

Thank you for taking the time to review Oak Springs Care Home, your lovely feedback will be passed on to the staff. Kind regards Andrea

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Birkdale Tower
from Sue B (Daughter of Resident) published on 19 February 2025 Submitted via Postal Card • Report

Overall Experience

Since Dad transferred from respite services to Birkdale Tower Lodge, he has become relaxed, happy and his health has improved. The staff are conscientious and kind and genuinely have the residents' wellbeing at heart. There are a variety of activities to engage and entertain, but no one is pressurised

to take part. We've been delighted at how well Dad has settled in and would not consider anywhere else.

Reply from Liam Kenwright, Lodge Manager at Birkdale Tower

Thank you so much for your kind words, they will mean the world to the team. Your father is a valued member of the BTL community and we are delighted to care for him!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Parklands
from Barbara U (Resident) published on 6 February 2025 Submitted via Postal Card • Report

Overall Experience

Took residence in September 2024.
Very happy living here.

Reply from Sarah Lyon, Lodge Manager at Parklands

I would like to take this opportunity to personally thank you on behalf of myself and the staff team here at the lodge for your review it is a pleasure to read and see such positive feedback from you as you get to see and experience this first hand. I will as always endeavour to share this feedback with the staff team which will be welcomed with kindness, I hope that you continue to be happy residing with us here at the lodge and thank you once again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Parklands
from H B (Respite Resident) published on 24 January 2025 Submitted via Postal Card • Report

Overall Experience

Fantastic, love the place. Staff, nurses, everyone are so kind. I've never had a problem, everything has been great.
P.S. I wish I could stay longer.

Reply from Sarah Lyon, Lodge Manager at Parklands

I would like to take this opportunity on behalf of the team here at Parklands Lodge and myself to sincerely thank you for your review of the lodge. I am so happy that your experience during the time you stayed with us was five-star. It was a pleasure and is always so uplifting to share these reviews with the team so thank you kindly from us all here at the lodge. We wish you all the very best with your journey going forward and we look forward to having you join us for our events and memorable days/evenings. Kind regards, Lodge Manager

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Sandstone Care Group in Merseyside

Sandstone Care Group Locations in Merseyside (4)

Sandstone Care Group Reviews in Merseyside (352)

Oak Springs Care Home

Oak Springs Care Home

Oak Springs Care Home

Oak Springs Care Home

St Helens Hall

St Helens Hall

Birkdale Tower

St Helens Hall

St Helens Hall

Parklands

Oak Springs Care Home

Parklands

St Helens Hall

Parklands

St Helens Hall

Birkdale Tower

Oak Springs Care Home

Birkdale Tower

Parklands

Parklands

Awards / Recognitions (1)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers