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Care Home Owned by Sandstone Care Group in Cumbria

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Sandstone Care Group in Cumbria

Only the locations & reviews in Cumbria for Sandstone Care Group are showing below.

View the details of all 13 locations (with 770 reviews) owned by Sandstone Care Group

Sandstone Care Group Locations in Cumbria (1)

 - Browse 1 Care Home owned by Sandstone Care Group in Cumbria
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Dalton Court Care Home
Europe Way, Cockermouth CA13 0RJ 
9.1 31 reviews
Dalton Court Care Home, Cockermouth, Cumbria
"Whilst visiting my father I was impressed with the level of care and support from the whole team looking after my father. Under difficult…"   Read all 31 reviews
  • from £1,400 / week
  • 60 Rooms
Location Type Care Home

Dalton Court is a welcoming and well-established care home located in the historic market town of Cockermouth, on the edge of the beautiful Lake District National Park. Surrounded by scenic views and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Sandstone Care Group Reviews in Cumbria (31)

9.4

Sandstone Care Group has a Group Review Score of 9.4 (9.441) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Sandstone Care Group must have a Review Score.

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Review of

Dalton Court Care Home

from Andrew F (Son of Resident) published on 18 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst visiting my father I was impressed with the level of care and support from the whole team looking after my father. Under difficult situations, they remained positive and upbeat, giving my father dignity and value, regardless of his situation. Thank you.
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Review of

Dalton Court Care Home

from Annette H (Daughter of Resident) published on 17 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing but praise for Dalton Court, a welcoming and modern home where all staff are pleasant, polite, upbeat, and show utmost respect to everyone. They are always on hand to give any updates and information on our visits. A wide range of activities go on throughout the week along with a great varied
menu. Keep up the good work all.
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Review of

Dalton Court Care Home

from Miriam P (Niece of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very good, patient and helpful and my uncle is checked regularly to make sure he is ok and comfortable. His room is warm, light and airy and overall the home is well decorated and inviting. Every week a programme of activities is delivered to his room and there is plenty going on for the
residents.
Reply from Gillian McAllister, Home Manager at Dalton Court Care HomeThank you for your positive comments about the staff and the home, we are continually striving to improve standards, the scores help us identify strengths and weaknesses within the service.
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Review of

Dalton Court Care Home

from Pamela T (Daughter of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family are really pleased with Dalton Court Care Home. The kind, gentle and professional team set the tone for the care staff who are friendly, smiley and happy to help. The staff seem to have convivial working relationships as far as I can see. When there were difficulties getting my mother's
medication, staff went out of their way to help. The rooms are clean and beautifully decorated and furnished.
Reply from Gillian McAllister, Home Manager at Dalton Court Care HomeThank you for your kind and positive comments, staff work hard to welcome people into "our Dalton Court family", ensuring everyone feels welcome and supported.
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Review of

Dalton Court Care Home

from D S (Husband of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff do a difficult job in difficult circumstances but they do it well. The care home is smart and clean.
Reply from Gillian McAllister, Deputy Manager at Dalton Court Care HomeThank you for your feedback, and the recognition of staff efforts, we continue to work towards improving the service for our residents.
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Review of

Dalton Court Care Home

from Sheila A (Husband of Resident) published on 18 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot praise Dalton Court enough!! Clean, well-run, good atmosphere. My experience of staff they are kind, respectful, patient, always bright and cheerful, they engage in activities. Wish all care homes were like Dalton Court. They're all nicely dressed every day (the clients). The staff make time
to talk to each and every one, they comfort and love them as if they were their own grandparents and I have no worries when I leave Brian, I know he is getting well looked after. 10/10
Reply from Gillian McAllister, Home Manager at Dalton Court Care HomeThank you for the lovely feedback, the staff work hard to create a loving home for the residents and appreciate the recognition of their efforts.
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Review of

Dalton Court Care Home

from W P (Daughter-in-law of Resident) published on 5 March 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
My FIL has been a resident in this home since December 2025. The staff seem friendly and caring. The general atmosphere is always welcoming. There are however concerning features of care that point to a lack of standards in care. Residents don't have routine regular visits from hairdressing or podiatry
unless they are requested. I have never met a care home where this is the case before. The home does not have a dedicated hair salon. Many now do and a visiting hairdresser who ensures every resident gets a weekly hair wash. Not the case in this care home. Unfortunately there is the same lack of care with hearing aids. These are vital for communication with the elderly yet carers seem to be ambivalent towards looking after them and using them where the resident isn't capable of doing this themselves. This is a very basic care need. I feel this is a place where your family member will be well looked after if they can express their needs but where they can't it might be different.
Reply from Gillian McAllister, Home Manager at Dalton Court Care HomeThank you for taking the time to share your feedback about your father-in-law's experience with us. We truly appreciate your kind comments about our team, the welcoming atmosphere of the home, and the care provided. It means a great deal to know that you feel he is well looked after.
We are, however, sorry to hear about your concerns regarding hairdressing, podiatry visits, and support with hearing aids. We understand how important these services are to residents' comfort, dignity and communication. Our approach is to arrange hairdressing and podiatry services based on individual preference and consent, but we recognise that this may not always feel as proactive as families expect.
Your feedback has been shared with the management team, who would welcome the opportunity to meet with you to better understand your concerns and discuss how we can further support your father in law.
Please feel free to contact the home at your convenience.
Thank you again.
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Review of

Dalton Court Care Home

from Angela J (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and nursing staff are excellent, as is the activity coordinator. They all work extremely hard to create a happy, caring environment. We have noticed sometimes if the day room/lounge is full of residents, there is no carer present. We feel that sometimes the carers are under pressure and work
extremely hard, which makes you question if they are under-staffed, or is their management at fault? On occasion, we have been in at 11 am and Mum hasn't been dressed. I feel family should be able to go in before 10:30 am.
Reply from Maria Pereira, Area Manager at Dalton Court Care HomeThank you for your feedback and for your kind comments about our care and nursing staff and activity coordinator. We are pleased to hear your appreciation of their hard work and dedication.

We are sorry to hear about your concerns regarding staff presence in the lounge and the occasions when your mum had not been dressed by 11am. While staff may at times be supporting residents elsewhere, we continually review staffing and routines to ensure residents are well cared for and supported.

We appreciate your comments about visiting times and will take this feedback into consideration. Thank you again for taking the time to share your experience, as this helps us to continually improve our service.
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Review of

Dalton Court Care Home

from Janis H (Daughter of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dalton Court staff are so good with my mam. I know she's in good hands. Nothing is too much trouble. My mam is a challenge (big challenge sometimes) but they treat her with respect, dignity and love and care.
Reply from Maria Pereira, Area Manager at Dalton Court Care Homethank you so much for your kind words.
We're delighted to hear that your mum feels well cared for and respected. Our team always strives to provide compassionate, dignified care, no matter the challenges, and it means a lot to know that this has made a difference for your family.
We really appreciate your feedback!
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Review of

Dalton Court Care Home

from Elizabeth R (Sister of Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Resident well looked after. Good food plenty choice. Staff are lovely very helpful very clean.
Reply from Maria Pereira, Area Manager at Dalton Court Care HomeDear Elizabeth,
Thank you very much for your kind review. We are delighted to hear that the resident is well cared for and that you have been pleased with the food, the available choices, the cleanliness, and the support from our team. Your positive comments mean a great deal to our staff, who work hard to provide a safe, welcoming, and caring environment every day. Thank you for taking the time to share your experience.
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Review of

Dalton Court Care Home

from Sarah G (Daughter of Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Evereyone has been really good with mum and given everything that she needs which give her family piece of mind.
Reply from Maria Pereira, Area Manager at Dalton Court Care HomeDar Sarah
Thank you for taking the time to share your kind feedback. We are very pleased to hear that you feel your mum has been well cared for and that this has given your family peace of mind. Supporting our residents with compassion, dignity, and consistency is always our priority, and it means a great deal to know this has been your experience. Thank you again for your trust and for your thoughtful comments.
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Review of

Dalton Court Care Home

from Heather W (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was admitted to Dalton Court in July 25 he has Vascular Dementia and Parkinsons. The care he receives is very good and he seems settled now. The staff are very good and see to all his personal needs.They are also very good with us when we visit.
Review from Heather ( Daughter of Resident)
Reply from Maria Pereira, Area Manager at Dalton Court Care HomeThank you very much for your kind words. We are glad that your father is settling in well and that your visits are enjoyable.
Best Regards,
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Review of

Dalton Court Care Home

from C W (Wife of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband had had a serious fall resulting in a fractured hip. After care at the hospital he was transferred to Dalton Court


The staff were welcoming warm friendly but very professional They sorted the right care package for my husband and a very pleasant room..Well equipped and comfortable with

en suite bathroom
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Review of

Dalton Court Care Home

from David T (Son of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother i feel is very well taken care of at Dalton Court.She is bathed every day and is always well dressed and eats very well.I am very happy with her over all care.My mother's room is always clean and her clothes too.She gets a lot of care from the carers and she gets her medications promptly.Her
emotional needs are also well taken care of,the home often has many different activities in which my mother often takes part in.Dalton court is very professional and the staff are exemplary.Very happy with my mother's overall care.
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Review of

Dalton Court Care Home

from M H (Son of Resident) published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I don't have any concerns so far with the care my father has received since moving in. My only concern at the moment is that the heater hasn't worked in his room since he moved in in December 2023, and feel the portable heater plugged in in his room is a health and safety hazard, it's hot to touch and
he could fall over it. This has been mentioned before. Room 27.
Reply from Steve Hamblett, Operations Director at Dalton Court Care HomeThank you for your feedback. We're pleased to hear you have no concerns about your father's care, and we appreciate you raising the issue with the heating in Room 27.

The radiator was checked last week, and we are awaiting the contractors' return to complete the necessary work. We are chasing this daily, and if the repairs do not resolve the issue, a replacement radiator will be arranged.

In the meantime, we understand your concerns about the temporary portable heater. Although not our preferred option, it ensures your father remains warm, and a formal risk assessment is in place to ensure its safe use.

We also offered an alternative room while the heating is resolved, and we respect your decision to decline this to avoid any stress or confusion for your father.

Thank you again for bringing this to our attention. Please contact us at any time with any further questions or concerns.
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Review of

Dalton Court Care Home

from S C (Partner of Resident) published on 21 November 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My partner was admitted there he was only 64.. nowhere else for him to go.. I had to shower him everytime I went.. (cause he refused)they are supposed to be specialised for dementia he was left walking about with residents with his boxer shorts on no shoes or socks! Police were called 3 times.. he
was handcuffed.. as a result off this he was sectioned! Dont go there.. no duty off care
Reply from Steve Hamblett, Operations Director at Dalton Court Care HomeThank you for your feedback and we are sorry that we couldn't meet your partners needs, we shared with you that your loved one does require very specialist care and we hope that you have been able to find an appropriate place for him to live. If you do want to discuss with us further the reasons for his move to a different type of home then please let us know and we would be happy to meet to discuss.
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Review of

Dalton Court Care Home

from Tony Y (Husband of Resident) published on 11 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was admitted to Dalton Court Care Home in March 24. Daphne had lost all mobility and found it difficult to communicate. All staff treated Daphne with love and kindness, with care and compassion.
Whenever we visited we always received a friendly greeting. Staff were willing and able to inform
us of Daphne's condition and they extended the same kindness to ourselves. My wife died on 29th June and the nurses have my grateful thanks for giving me time to say goodbye before they carried out their professional duties. I have no hesitation in recommending Dalton Court to any potential patients.
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Review of

Dalton Court Care Home

from L D (Wife of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had a very very bad experience in the home before he was transferred to this one which caused him to be neglected and made his dementia more rapid in progress. Obviously, this caused me and my family a lot of stress and worry. So Dalton Court has made up for a horrendous experience and is
caring and professional. Can't praise and thank them enough. Thank you. Wonderful, Dalton Court staff.
Reply from Sonia Norris, Registered Manager at Dalton Court Care HomeThank you for taking the time to leave us a review. Our aim here at Dalton Court is always to ensure our residents are as independent, comfortable and happy as possible within our home and it’s always fantastic to hear that this aim has been met. The team here at Dalton Court are pleased that your husband is feeling well-supported and that you and your family are happy with his care.
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Review of

Dalton Court Care Home

from Margaret B (Wife of Resident) published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care given to my husband and our family when we visited. We were made to feel at home and could see how he kept comfortable and kept his dignity till the end of his life.
Reply from Daniel Cleough, Home Manager at Dalton Court Care HomeThank you for your feedback in relation to Dalton Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review of

Dalton Court Care Home

from L E (Partner of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All staff - nursing, carers, admin and housekeeping staff - work hard to provide a caring, safe environment for their residents. They are keen to improve the service if possible.
Reply from Daniel Cleough, Home Manager at Dalton Court Care HomeThank you for your feedback in relation to Dalton Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Awards / Recognitions (1)

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