Sandstone Care Group in Cumbria | 1 Care Home

Review of
Dalton Court Care Home
from Angela J (Daughter of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

The care and nursing staff are excellent, as is the activity coordinator. They all work extremely hard to create a happy, caring environment. We have noticed sometimes if the day room/lounge is full of residents, there is no carer present. We feel that sometimes the carers are under pressure and work

extremely hard, which makes you question if they are under-staffed, or is their management at fault? On occasion, we have been in at 11 am and Mum hasn't been dressed. I feel family should be able to go in before 10:30 am.

Reply from Maria Pereira, Area Manager at Dalton Court Care HomeThank you for your feedback and for your kind comments about our care and nursing staff and activity coordinator. We are pleased to hear your appreciation of their hard work and dedication.

We are sorry to hear about your concerns regarding staff presence in the lounge and the occasions when your mum had not been dressed by 11am. While staff may at times be supporting residents elsewhere, we continually review staffing and routines to ensure residents are well cared for and supported.

We appreciate your comments about visiting times and will take this feedback into consideration. Thank you again for taking the time to share your experience, as this helps us to continually improve our service.

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Review of
Dalton Court Care Home
from Janis H (Daughter of Resident) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

Dalton Court staff are so good with my mam. I know she's in good hands. Nothing is too much trouble. My mam is a challenge (big challenge sometimes) but they treat her with respect, dignity and love and care.

Reply from Maria Pereira, Area Manager at Dalton Court Care Homethank you so much for your kind words.
We're delighted to hear that your mum feels well cared for and respected. Our team always strives to provide compassionate, dignified care, no matter the challenges, and it means a lot to know that this has made a difference for your family.
We really appreciate your feedback!

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Review of
Dalton Court Care Home
from Elizabeth R (Sister of Resident) published on 23 December 2025 Submitted via Postal Card • Report

Overall Experience

Resident well looked after. Good food plenty choice. Staff are lovely very helpful very clean.

Reply from Maria Pereira, Area Manager at Dalton Court Care HomeDear Elizabeth,
Thank you very much for your kind review. We are delighted to hear that the resident is well cared for and that you have been pleased with the food, the available choices, the cleanliness, and the support from our team. Your positive comments mean a great deal to our staff, who work hard to provide a safe, welcoming, and caring environment every day. Thank you for taking the time to share your experience.

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Review of
Dalton Court Care Home
from Sarah G (Daughter of Resident) published on 23 December 2025 Submitted via Postal Card • Report

Overall Experience

Evereyone has been really good with mum and given everything that she needs which give her family piece of mind.

Reply from Maria Pereira, Area Manager at Dalton Court Care HomeDar Sarah
Thank you for taking the time to share your kind feedback. We are very pleased to hear that you feel your mum has been well cared for and that this has given your family peace of mind. Supporting our residents with compassion, dignity, and consistency is always our priority, and it means a great deal to know this has been your experience. Thank you again for your trust and for your thoughtful comments.

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Review of
Dalton Court Care Home
from Andrew F (Son of Resident) published on 16 December 2025 Submitted via Website • Report

Overall Experience

Dear Dalton Court,
May I express my thanks and appreciation to your team. I was up for a long weekend in Cockermouth and saw my farther, Arthur Field, 4 times. It was great to sit and chat to him over a cup of tea. Although now confined to a wheelchair and limited speech, he was otherwise in good shape

and I would like to show my appreciation of the work your team do. Whilst in the lounge with him, it was clear to see the care, support and assistance to all residents the staff give. Their attention to detail and guidance is all delivered in a friendly and positive, upbeat many.
Please could you share my thoughts with your team; from the friendly office staff, to the nurses and carers; a big thank you!
Kind regards,
Andrew and the family.

Reply from Maria Pereira, Area Manager at Dalton Court Care HomeDear Andrew and family,
Thank you so much for taking the time to share your kind words and positive feedback about Dalton Court. It truly means a great deal to our entire team.
We are delighted to hear that you were able to spend quality time with your father, Arthur, during your visit and that he appeared comfortable and well cared for. Knowing that families feel reassured and welcomed when visiting their loved ones is incredibly important to us.
Your recognition of our staff's care, attention to detail, and friendly approach will be shared with the whole team - from our office staff to our nurses and carers. Feedback like yours is a wonderful morale boost and reinforces the dedication and compassion our team strives to show every day.
Thank you once again for your appreciation and support. Please do not hesitate to speak to us if there is ever anything further we can do for Arthur or your family.
Kind regards,

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Review of
Dalton Court Care Home
from Heather W (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

My Dad was admitted to Dalton Court in July 25 he has Vascular Dementia and Parkinsons. The care he receives is very good and he seems settled now. The staff are very good and see to all his personal needs.They are also very good with us when we visit.
Review from Heather ( Daughter of Resident)

Reply from Maria Pereira, Area Manager at Dalton Court Care HomeThank you very much for your kind words. We are glad that your father is settling in well and that your visits are enjoyable.
Best Regards,

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Review of
Dalton Court Care Home
from C W (Wife of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

My husband had had a serious fall resulting in a fractured hip. After care at the hospital he was transferred to Dalton Court

The staff were welcoming warm friendly but very professional They sorted the right care package for my husband and a very pleasant room..Well equipped and comfortable with

en suite bathroom

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Review of
Dalton Court Care Home
from David T (Son of Resident) published on 3 December 2025 Submitted via Website • Report

Overall Experience

My mother i feel is very well taken care of at Dalton Court.She is bathed every day and is always well dressed and eats very well.I am very happy with her over all care.My mother's room is always clean and her clothes too.She gets a lot of care from the carers and she gets her medications promptly.Her

emotional needs are also well taken care of,the home often has many different activities in which my mother often takes part in.Dalton court is very professional and the staff are exemplary.Very happy with my mother's overall care.

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Review of
Dalton Court Care Home
from M H (Son of Resident) published on 21 November 2025 Submitted via Postal Card • Report

Overall Experience

I don't have any concerns so far with the care my father has received since moving in. My only concern at the moment is that the heater hasn't worked in his room since he moved in in December 2023, and feel the portable heater plugged in in his room is a health and safety hazard, it's hot to touch and

he could fall over it. This has been mentioned before. Room 27.

Reply from Steve Hamblett, Operations Director at Dalton Court Care HomeThank you for your feedback. We're pleased to hear you have no concerns about your father's care, and we appreciate you raising the issue with the heating in Room 27.

The radiator was checked last week, and we are awaiting the contractors' return to complete the necessary work. We are chasing this daily, and if the repairs do not resolve the issue, a replacement radiator will be arranged.

In the meantime, we understand your concerns about the temporary portable heater. Although not our preferred option, it ensures your father remains warm, and a formal risk assessment is in place to ensure its safe use.

We also offered an alternative room while the heating is resolved, and we respect your decision to decline this to avoid any stress or confusion for your father.

Thank you again for bringing this to our attention. Please contact us at any time with any further questions or concerns.

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Review of
Dalton Court Care Home
from S C (Partner of Resident) published on 21 November 2025 Submitted via Website • Report

Overall Experience

My partner was admitted there he was only 64.. nowhere else for him to go.. I had to shower him everytime I went.. (cause he refused)they are supposed to be specialised for dementia he was left walking about with residents with his boxer shorts on no shoes or socks! Police were called 3 times.. he

was handcuffed.. as a result off this he was sectioned! Dont go there.. no duty off care

Reply from Steve Hamblett, Operations Director at Dalton Court Care HomeThank you for your feedback and we are sorry that we couldn't meet your partners needs, we shared with you that your loved one does require very specialist care and we hope that you have been able to find an appropriate place for him to live. If you do want to discuss with us further the reasons for his move to a different type of home then please let us know and we would be happy to meet to discuss.

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Review of
Dalton Court Care Home
from Tony Y (Husband of Resident) published on 11 July 2024 Submitted via Website • Report

Overall Experience

My wife was admitted to Dalton Court Care Home in March 24. Daphne had lost all mobility and found it difficult to communicate. All staff treated Daphne with love and kindness, with care and compassion.
Whenever we visited we always received a friendly greeting. Staff were willing and able to inform

us of Daphne's condition and they extended the same kindness to ourselves. My wife died on 29th June and the nurses have my grateful thanks for giving me time to say goodbye before they carried out their professional duties. I have no hesitation in recommending Dalton Court to any potential patients.

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Review of
Dalton Court Care Home
from L D (Wife of Resident) published on 21 July 2022 Submitted via Postal Card • Report

Overall Experience

My husband had a very very bad experience in the home before he was transferred to this one which caused him to be neglected and made his dementia more rapid in progress. Obviously, this caused me and my family a lot of stress and worry. So Dalton Court has made up for a horrendous experience and is

caring and professional. Can't praise and thank them enough. Thank you. Wonderful, Dalton Court staff.

Reply from Sonia Norris, Registered Manager at Dalton Court Care HomeThank you for taking the time to leave us a review. Our aim here at Dalton Court is always to ensure our residents are as independent, comfortable and happy as possible within our home and it’s always fantastic to hear that this aim has been met. The team here at Dalton Court are pleased that your husband is feeling well-supported and that you and your family are happy with his care.

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Review of
Dalton Court Care Home
from Margaret B (Wife of Resident) published on 16 April 2019 Submitted via Postal Card • Report

Overall Experience

Excellent care given to my husband and our family when we visited. We were made to feel at home and could see how he kept comfortable and kept his dignity till the end of his life.

Reply from Daniel Cleough, Home Manager at Dalton Court Care HomeThank you for your feedback in relation to Dalton Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review of
Dalton Court Care Home
from L E (Partner of Resident) published on 26 February 2019 Submitted via Postal Card • Report

Overall Experience

All staff - nursing, carers, admin and housekeeping staff - work hard to provide a caring, safe environment for their residents. They are keen to improve the service if possible.

Reply from Daniel Cleough, Home Manager at Dalton Court Care HomeThank you for your feedback in relation to Dalton Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review of
Dalton Court Care Home
from Elizabeth L (Mother of Resident) published on 26 February 2019 Submitted via Postal Card • Report

Overall Experience

Just glad she's in this home and looked after. It's the tops, she is settled and just as she can't talk she seems settled in with a group of good carers.

Reply from Daniel Cleough, Home Manager at Dalton Court Care HomeThank you for your feedback in relation to Dalton Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review of
Dalton Court Care Home
from Maxine M (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card • Report

Overall Experience

Care of Dad has been excellent. The family has been looked after with the same care and kindness. Nothing has been too much trouble. Dad has been checked regularly, his personal care has been great and carried out with sensitivity and dignity.
All the staff have been wonderful.
I can't thank the staff

enough.
The family has been informed of any changes to Dad's condition and we've been able to be here and ask anything; being kept informed. The staff have kept our spirits up at a really difficult time.

Reply from Daniel Cleough, Home Manager at Dalton Court Care HomeThank you for your feedback in relation to Dalton Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review of
Dalton Court Care Home
from Brenda C (Wife of Resident) published on 20 June 2017 Submitted via Postal Card • Report

Overall Experience

I'm so relieved and impressed by the good-humoured patience of almost every staff member, from housekeeping to nursing and their concern to acknowledge individual personalities and needs. My husband's personal name is always used and references to his past life are understood. He is never pressurised

to do things, if he is in a mood to resist; a smiling face and gentle encouragement achieves wonders.

After almost 9 months, my heart is still warmed by the affectionate atmosphere created by the staff and the attractive environment. Would there be more staff, and thereby even more proactive one to one interaction.

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Review of
Dalton Court Care Home
from Eric H (Wife of Resident) published on 23 May 2017 Submitted via Postal Card • Report

Overall Experience

I was very reluctant at first to use Dalton Court Care Home. I was wrong in my initial assessment. It has proven to be an excellent choice of care for my wife.

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Review of
Dalton Court Care Home
from Brian C (Brother of Resident) published on 6 October 2016 Submitted via Postal Card • Report

Overall Experience

During my brothers stay at Dalton Court I am pleased and delighted to report that the care and accommodation that he has received to be exemplary. The facilities provided are excellent and the communal lounge and family visiting rooms are always spotless, tidy and inviting. The garden is well kept and

offers a relaxed atmosphere where patients and visitors are able to enjoy the fresh air together. The menu provided offers a range of choices and the food always looks appetising and well prepared. Above all, the courtesy afforded by all members of the staff, ranging from the management, nurses and care assistants is absolutely first class

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Review of
Dalton Court Care Home
from Janice Q (Daughter of Resident) published on 20 September 2016 Submitted via Postal Card • Report

Overall Experience

My father was a resident of Dalton Court for 10 months before he died on the 3rd of September 2016. During his residency, he was well cared for by friendly, caring staff in a very pleasant, clean room with a lovely view. Management and staff were approachable and incredibly professional.
During my

father's end of life care my husband and I virtually moved into the home for 3 nights/4 days and apart from being looked after ourselves - food and drink etc - we witnessed first hand the exceptional care and medical care he received during his last days which was a great comfort.
The family feel that Dalton Court and all it's staff should be recognised for the outstanding care provided for my father.

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Care Home Owned by Sandstone Care Group in Cumbria

Sandstone Care Group Locations in Cumbria (1)

Sandstone Care Group Reviews in Cumbria (25)

Dalton Court Care Home

Dalton Court Care Home

Dalton Court Care Home

Dalton Court Care Home

Dalton Court Care Home

Dalton Court Care Home

Dalton Court Care Home

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Dalton Court Care Home

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Dalton Court Care Home

Dalton Court Care Home

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