Care Home Owned by Sandstone Care Group in Cheshire

but they are handling it, there is a different feel to the place, more positive. Staff seem happier, and this is huge as the staff there are brilliant, the ones who really do care are being recognised and made to feel like they are seen. Mum is happy again, she's settled and again feels like she's home, things must be getting so much better because believe me she would be the first to say if it wasn't. The management team are very present too, the residents feel seen and heard by them which is huge. A "good morning" goes such a long way to them, and to have that relationship with the "bosses" (residents words not mine haha) means the world. Finally they care & it shows. Thank you x

it's difficult to make a selection; from soup to steak, all the options are appealing.

As for the quality of the cooking, this is difficult to get right. Finding a happy medium is not an easy task, but I am more than pleased with what has been provided. Resident's feedback to the kitchen is taken on board and any adjustments made.

Both vegetarian and non- vegetarian choices are delicious and have put new life into old staples like tomatoes and chicken.

For me, mealtimes have become enjoyable again and not just a choice of the least worst option. Well done!

easier.

very understanding, treating people with high levels of respect and dignity. From management through to the administration and laundry team, everyone is pleasant, helpful and happy to communicate. Although there's been several changes of management during the last 18 months, I have never had any difficulty contacting them and have always found the team to be good listeners, approachable, and responsive. Following each visit, we leave knowing that my sister is being well cared for.

other residents. I leave knowing that Mum will be looked after.

eat very well but that was not entirely unusual as she could be quite picky at times. Having been approached by the nurse hopefully that can be remedied. All the staff seemed to be very friendly and approachable. We hope to have future respite placements.

he doesn't like having long nails).
It would also help to have a consistent point of contact/key worker who could let me know if Dad needs toiletries bringing in. Or we could effectively investigate/follow up physio or OT requests with etc.

who deserves a chance to put things right. The chef is also new, we are self-funding, at approx £1350 per week, which is why I consider it not value for money.

the standard and quality of meals is way below what it was and what is advertised! However, the care given is first class and nothing is too much trouble, dealt with in a warm and friendly manner. Overall, Priesty Fields Care Home has my recommendation.

- either in the lounge or his room and have visitors at all times - coffee etc. always available in the lounge. Moving to the third floor and needing nursing care after a stay in hospital - nothing was too much bother for the staff who coped with his frustration as his illness progressed and he felt unable to do as he had previously. The food and drink provided - difficult to comment - my friend seemed suited and I was not involved with the care costs ie value for money.

usually when agency staff don't know her needs. The meals seem better with a new chef. Overall the nurses keep me informed about her care etc. which I appreciate.