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Care Home Owned by Marton Care Homes Ltd in Cleveland & Teesside

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Marton Care Homes Ltd in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for Marton Care Homes Ltd are showing below.

View the details of all 14 locations (with 988 reviews) owned by Marton Care Homes Ltd

Marton Care Homes Ltd Locations in Cleveland & Teesside (1)

1 Care Home owned by Marton Care Homes Ltd in Cleveland & Teesside
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Westview Lodge Care Home

124a West View Road, Hartlepool TS24 0BW 

9.7 102 reviews
"My experience overall has been very pleasant. The staff and facilities are excellent. They are very friendly and the care they have…"   Read all 102 reviews
Location Type Care Home

Westview Lodge Care Home in Hartlepool is just a short walk from the beautiful seafront, offering residential, respite, palliative, dementia residential and intermediate care. The dedicated and friendly team treats each resident as an individual and… Read more about Westview Lodge Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 74 Rooms
  • from £1,210 / week

Marton Care Homes Ltd Reviews in Cleveland & Teesside (102)

9.4

Marton Care Homes Ltd has a Group Review Score of 9.4 (9.387) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Marton Care Homes Ltd must have a Review Score.

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Review of

Westview Lodge Care Home

from C S (Granddaughter of Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience overall has been very pleasant. The staff and facilities are excellent. They are very friendly and the care they have provided for my granda is second to none. I am happy that my granda is here.
Reply from Paul Millar, Client Relations at Westview Lodge Care HomeThank you for taking the time to review our home . it is a pleasure to care for your Grandpa. Your kind words are greatly appreciated and I will of course share them with the Westview family .
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Review of

Westview Lodge Care Home

from N C (Son of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum received excellent care and physio. All the staff were friendly. However, the major complaint - the food was rubbish (my mum's words), she couldn't eat it. It was always too cold, even when she asked for it to be warmed up. She survived on the food we prepared and took in for her.
Reply from Paul Millar, Marketing Manager at Westview Lodge Care HomeThank you for taking the time to review our home . All feedback is welcomed and allows us to continually develop our service . we are deeply sorry that your Mum experienced this and I will of course raise it with the Westview team immediately .
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Review of

Westview Lodge Care Home

from D S (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care of our mam, nothing was a bother for the staff, mam liked all the staff members.The home is spotless and everyone is looked after very well.
Reply from Paul Millar, Client Relations at Westview Lodge Care HomeMany thanks for taking the time to review our home and recognise the fabulous service that the Westview team provide daily . Your kind words are greatly appreciated and I will of course share them with the Westview family ..
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Review of

Westview Lodge Care Home

from K R (Brother of Resident) published on 4 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were very welcoming and helpful. Everything was in excellent condition. Staff knew who I was therefor and could give clear information.
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Review of

Westview Lodge Care Home

from T R (Son of Resident) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, always smiling and polite and welcoming. Can't fault them at all. My mam is well looked after and happy.
Reply from Paul Millar, Client Relations at Westview Lodge Care HomeMany thanks for taking the time to review our home . It is a pleasure to care for your Mam. Your kind words are greatly appreciated and I will of course share them with the Westview family
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Review of

Westview Lodge Care Home

from Gillian M (Day Care) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My elderly mother received care and physio after a very bad fall. The staff were lovely and all treat my mam with total respect. Any questions were always quickly answered by the seniors on site. We, as a family have no complaints at all. The physios were brilliant. Mam has said that if she needed rehab
again - she would request to go there.
Reply from Paul Millar, Client Relations at Westview Lodge Care HomeThank you for your kind words . Your Mam will always be welcome at Westview Lodge . I will share this with the team .
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Review of

Westview Lodge Care Home

from Sheila B (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care given to my mother is first rate from all the staff, care workers, cleaners, cooks, matron, management and office staff. All know my mother and speak to her, they know me. She is well cared for and all her needs are met in a happy environment, warm and well fed.
Reply from Paul Millar, Client Relations at Westview Lodge Care HomeThank you for taking the time to review our home. It is our pleasure to be able to care for your Mum. Your kind words are greatly appreciated, and I will of course pass them on to the Westview Lodge family
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Review of

Westview Lodge Care Home

from S O (Nephew of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
John has settled well and is happy and likes his room and staff, joins in activities and is happy watching TV in his room. Before John came into West View Lodge he was in his flat and just had quiet routine with family and help from cares.
Reply from Paul Millar, Client Relations at Westview Lodge Care HomeThank you for taking the time to review our home. We, too, are thrilled at how well John has settled in so quickly. Your kind words are greatly appreciated, and I will, of course, share them with the Westview family
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Review of

Westview Lodge Care Home

from Karen B (Mother of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son has been a resident in West View Care home for approx 3 months now. I have found the level of care he received from the staff exemplary, without fault. They are very attentive, cheerful and go out of their way to help/assist him at all times. The room is very clean bright and has all storage
needed. The food is fantastic, range each day to choose from. The management are always chatty/approachable. In my opinion the home is one the best available in Hartlepoole.
Reply from Paul Millar, Client Relations at Westview Lodge Care HomeThank you for taking the time to review our home. We are delighted at how well your son has settled into Westview life. Your kind words are greatly appreciated, and I will, of course, share them with the team.
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Review of

Westview Lodge Care Home

from S O (Niece of Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been in West View Lodge for many years now and settled really well. The staff are excellent and very helpful with any problems well informed with meetings etc. Many activities to join in with and he goes on outings very happy with his care.
Reply from Paul Millar, Client Relations at Westview Lodge Care HomeMany thanks for taking the time to review our home. It is a pleasure to care for your Uncle. Additionally, thank you for recognising the great work that the West View Lodge team do. Your kind words are greatly appreciated, and I will, of course, share them with the team.
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Review of

Westview Lodge Care Home

from P S (Daughter of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Westview Lodge for almost a year, staff are friendly and helpful, Food is freshly cooked and looks nice, parts of the home require an upgrade but it's clear to see the new manger is making improvements, My mum always appear happy and knows the staff, we can leave her knowing she is
safe
The only negative is the rooms are not en-suite
Reply from Paul Millar, Client Relations at Westview Lodge Care HomeThank you for taking the time to review our home. It is a pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, share them with the Westview family.
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Review of

Westview Lodge Care Home

from Leslie W (Nephew of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are hard working and very caring. My aunt always has a good word for the staff.
Reply from Paul Millar, Client Relations at Westview Lodge Care HomeThank you for taking the time to review our home and recognise the great care and service that the Westview Lodge team provide . Your kind words are greatly appreciated and I will of course share them with the Westview team.
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Review of

Westview Lodge Care Home

from P D (Niece of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Although on the whole this review is overall satisfactory over the last month the obnoxious smell upstairs has been disgusting. The patient toilets were nowhere near as hygenic as they should be. Would suggest an automatic air freshener. A sink and tap is needed in upstairs dining room to facilitate
tea/coffee making.
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Review of

Westview Lodge Care Home

from Andrew D (Son of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise the staff enough for their professionalism and above all their sheer kindness. They did everything they possibly could to make my father comfortable and created a very homely atmosphere. They were even very kind to me as a visitor. It was very reassuring to know that my father was being
checked on throughout the day and night and that if he needed anything or had any discomfort the staff would immediately deal with it. The staff have a very demanding job and they do it with never ending cheerfulness and kindness. They are amazing.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care HomeThank you so much for your incredibly kind and thoughtful review of Westview Lodge Care Home. We are deeply touched by your words and so pleased to hear that our team provided your father with comfort and care in a warm, homely atmosphere. It means a lot to us that you also felt supported and reassured during your visit, our aim is always to extend kindness and compassion to both our residents and their families. Your recognition of the team's professionalism, attentiveness, and cheerfulness is truly appreciated. Caring for our residents is not just our job but our passion, and it's wonderful to know that it has made such a positive impact. Thank you for taking the time to share your experience, it means the world to us!
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Review of

Westview Lodge Care Home

from Maggie G (Daughter of Resident) published on 18 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have looked after Dad since having a stroke. They have all been amazing, so kind and caring. Can't thank them enough.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care HomeThank you so much for your kind review. We're truly grateful for your appreciation of the care our team has provided for your dad after his stroke. It means a lot to us to know that our kindness and dedication have made a positive impact during such a challenging time. Our staff is committed to offering compassionate care, and we're so pleased that you've felt supported throughout this journey.
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Review of

Westview Lodge Care Home

from L J (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have heard people talk about West View Lodge being awful. I cannot praise every single staff member enough. They have all respected and looked after my mother amazingly during her 2 weeks on the assessment wing. My mother has nothing but praise and gratefulness for all their efforts. I would certainly
recommend staying here to everyone.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care HomeThank you so much for your wonderful feedback! We're thrilled to hear that your mother had such a positive experience during her time at West View Lodge. Our team is dedicated to providing respectful and compassionate care, and it's fantastic to know that their efforts have made such a difference. Your recommendation means the world to us, and we're grateful for your support!
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Review of

Westview Lodge Care Home

from E M (Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I was told I was coming here, I though oh no I can't go there, but on coming here I've realised what a lovely place it is. The staff from the highest to the lowest have been so kind and helpful and have helped me in so many ways.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care HomeThank you so much for your heartfelt review! We're so glad to hear that your experience at Westview Lodge has been a positive one and that our team has been able to support you. It means a lot to us that you've felt welcomed and cared for by everyone here. Thank you for sharing your kind words!
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Review of

Westview Lodge Care Home

from Lesley B (Daughter-in-law of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Where do I start? I can't fault the staff, they were brilliant. They all deserve medals. For looking after my father-in-law they were all brilliant, always had a smile even when my father-in-law was giving the staff some abuse. All I can say is thank you for looking after my father-in-law.
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Review of

Westview Lodge Care Home

from Terry B (Son of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Some days it was a bit difficult to get parked but as soon as the front door to the home was opened you were met with a big smile. No matter who opened the door. Everyone from cleaners to management and nursing staff were courteous and happy to help. My dad can be difficult (I know) but they all just
took it in their stride and kept on smiling and chatting to him. Everyone who works there deserves a medal as big as a dustbin lid! Thank you all for being so kind to my dad and his family.
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Review of

Westview Lodge Care Home

from Malcolm S (Brother of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff from cleaners to Westview Lodge manager do a fantastic job looking after all the residents, in the lodge there are always staff members there calling in the rooms and asking if that person is ok or do they need anything done or getting. I would highly recommend Westview Lodge to anyone.
Thanks again Westview Lodge for everything you all do, keep up the great job you all do.
Reply from Jackie Brook, Care Relationships at Westview Lodge Care HomeThank you so much for your kind words and wonderful feedback! We are thrilled to hear that you have had such a positive experience at Westview Lodge. Our dedicated team, from our cleaners to our manager, strives to provide the best care and attention to all our residents, and it's heartwarming to know that their efforts are appreciated. We will continue to uphold our high standards and ensure that every resident feels valued and cared for. Your recommendation means a lot to us. Thanks again for your support and encouragement!
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Awards / Recognitions (3)

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