Marton Care Homes Ltd in Tyne & Wear | 2 Care Homes

Review of
The Lodge Residential Care Home
from Susan M (Daughter of Resident) published on 28 July 2025

Submitted via Postal Card • Report

Overall Experience

My mother loves living at The Lodge Care Home. Although quite deaf, she enjoys the company of the staff and other relatives. All staff are very caring and all my mother's needs are met.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Mnay thanks for taking the time to review our home . Your kind words are greatly appreciated and I will of course pass them on to The Lodge Family .

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Lodge Residential Care Home
from Robert B (Son of Resident) published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience

Overall, I am pleased with the care and attention my Mother gets in the care home, also the staff are very friendly, which leaves me at ease.

Reply from Paul Millar, Client Relations at The Lodge Residential Care Home

Thank you for taking the time to review our home and choosing The Lodge for your Mums care .

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Elizabeth Fleming Care Home
from Alison N (Daughter of Resident) published on 10 July 2025

Submitted via Postal Card • Report

Overall Experience

The staff are very caring towards the residents and give emotional support. The staff take pride in their work and give 100% in their jobs. My mam has settled in really well and this is down to the staff and the care they give. The manager and nurse and staff are very approachable and any questions

or concerns they give the time to speak to family members.

Reply from Paul Millar, Client Relations at Elizabeth Fleming Care Home

Thank you for taking the time to review our home and recognising the brilliant service the Elizabeth Fleming staff team provide . Your kind words are greatly appreciated and I will of course pass them on to the EF family .

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Elizabeth Fleming Care Home
from Christine H (Sister of Resident) published on 3 July 2025

Submitted via Postal Card • Report

Overall Experience

Given the amount my brother pays it could be better overall.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Elizabeth Fleming Care Home
from Peta B (Friend of Resident) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience

Overall the home is a pleasant and happy place.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Thank you for taking the time to review our home . We look forward to welcoming you back soon .

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Lodge Residential Care Home
from J S (Daughter of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

My mum was welcomed by all staff on duty on date of arrival. All introduced themselves, staff very caring. Food plentiful but not very appetising. Chef could do better.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home and choosing The Lodge for your Mums care . All feedback is welcomed and allows us to develop and improve the service . We are delighted that Mum has settled in well and I will of course pass your comments on to The Lodge team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Lodge Residential Care Home
from David B (Son of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience

I find The Lodge Care Home very good. My mother is a resident in the home and she is well looked after giving me and the rest of the family peace of mind.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Thank you for taking the time to review our home . It is a pleasure to care for your Mum and we are thrilled that having her in our care is providing peace of mind for you and your family . Your kind words are greatly appreciated and I will of course pass them on to The Lodge family .

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Lodge Residential Care Home
from Graham A (Wife of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience

Care and attention to individual requirements are priority. Food and drink well prepared and varied and help given when required. Personal care excellent. If and when any spillages happen they are cleared and tidy asap.

Reply from Paul Millar, Client Relations at The Lodge Residential Care Home

Thank you for taking the time to review our home. It's always great to receive recognition for the great service and care that The Lodge Team provide. Your kind words are greatly appreciated and I will of course pass them on to The Lodge family

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Elizabeth Fleming Care Home
from Elaine M (Daughter of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience

Dad has been a resident since December 2024 and I will willingly admit that he can be quite difficult (impatient, very hard of hearing) on top of his main care needs. That said I have found all the staff I have come across to be friendly and professional. Have found that those I have chatted to about

dad to be genuinely interested in him as a person. He is well cared for and i have no concerns about the level of care he receives. It is a huge comfort to know that he is being looked after so well and as a family we really appreciate it.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home and recognise the great work by the Elizabeth Fleming Team. We are delighted at how your Dad has settled into the home environment and how it provides peace of mind to you. I will, of course, pass on your kind words to the Elizabeth Fleming family

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Elizabeth Fleming Care Home
from L C (Friend of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

The home is making some great improvements in regard to decoration.
Mum says she's not keen on the meals, but this is the only negative thing she says. Mum likes the staff. There are regular activities for the residents and open days for relatives and friends. The staff are very friendly and can't

do enough for you. Overall I feel the home is a good standard.

Reply from Paul Millar, Client Relations at Elizabeth Fleming Care Home

Thank you so much for your kind and thoughtful review! We are truly delighted to hear that you and your Mum had such a positive experience at Elizabeth Fleming. It's wonderful to know that our team's dedication and care are making a difference. We appreciate you taking the time to share your feedback, and we're glad we could provide a safe and caring environment. We hope to see you again soon!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Lodge Residential Care Home
from Janet E (Goddaughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

Outstanding care home! I cannot rate The Lodge Care Home high enough - the staff are outstanding and always a high volume of staff too - with great sense of respect and dignity shown and they all have so much fun too! From initial respite care my Godmother has moved permanently into The Lodge and we

have been allowed to make some changes to her room to allow more bespoke storage - feel so relieved she is in safe hands.

Reply from Paul Millar, Client Relations at The Lodge Residential Care Home

Thank you so much for your kind words and for taking the time to share your feedback. We are so pleased to hear that God Mother is well looked after and that you are happy with her care. It means a great deal to us that families feel confident and reassured about their loved one's well-being

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Lodge Residential Care Home
from Tracy J (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

My only fault is the dining room floor, scuff marks from the zimmer frames and wheel chairs. I could not of found a better care home for my mam. She absolutely loves living there. The staff are amazing and so caring. The food and the activities are excellent. Faultless.

Reply from Paul Millar, Client Relations at The Lodge Residential Care Home

Thank you for recognising The Lodge Staff team ! We are extremley proudof them and we are thrilled to hear that they are making a positive impact on your Mums experience.The Lodge is committed to providing the best possible care, and we are so happy to hear that they are making a difference.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Lodge Residential Care Home
from Ian R (Brother of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

The Lodge is always a pleasure to visit.
Always welcoming.
Exceptionally clean.
Caring staff.
Lovely lounges and dining rooms.
The garden has great potential and could benefit from TLC and colour.

Reply from Jackie Brook, Care Relationships at The Lodge Residential Care Home

Thank you so much for your kind words about The Lodge Care Home. We're delighted to hear that you find your visits enjoyable and that our welcoming atmosphere, cleanliness, and dedicated staff have left a positive impression. We take great pride in ensuring our residents feel comfortable and cared for in a warm, inviting environment. We also appreciate your feedback regarding the garden. It's wonderful that you see its potential, and we'll certainly look into ways to add more colour and give it the extra TLC it deserves. Your observations are invaluable as we continue to improve our home for the residents and visitors alike. We look forward to welcoming you again soon!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Elizabeth Fleming Care Home
from L B (Wife of Resident) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience

The staff are polite and very welcoming. The residents are well cared for and their needs are attended to the staff arranges different activities for the residents who appear to enjoy them. I have no problem leaving my husband in their care because I am informed straight away if he needs medical attention

or if any small mishap has occurred.

Reply from Jackie Brook, Care Relationships at Elizabeth Fleming Care Home

Thank you for sharing your positive experience at Elizabeth Fleming Care Home. We're delighted to hear that you feel confident and reassured in the care we provide to your husband. Our staff is committed to creating a welcoming and supportive environment for all our residents, and we're glad this resonates with you. We look forward to continuing to provide excellent care and engaging activities for our residents. Thank you for being a valued part of our community.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Lodge Residential Care Home
from Ian H (Son of Resident) published on 14 February 2024

Submitted via Website • Report

Overall Experience

My mum has been living in The Lodge for about a year now and she loves it and the staff. They are always friendly and attentive. The rooms are always clean and mum loves the food. I would recommend The Lodge if you or a loved one is in need of care in a warm and friendly environment.

Reply from Jackie Brook, Care Relationships at The Lodge Residential Care Home

Thank you for your glowing review of The Lodge! We're delighted to hear that your mum is happy and well-cared for by our friendly and attentive staff. We take pride in maintaining clean rooms and providing delicious meals. Your recommendation means a lot to us, and we'll continue to strive for excellence in providing a warm and friendly environment for all our residents. Thank you for choosing The Lodge!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Elizabeth Fleming Care Home
from Ian S (Cousin of Resident) published on 10 January 2024

Submitted via Website • Report

Overall Experience

The family were very pleased with my relative's care. At times he was a difficult resident to deal with but the staff persevered with him always tending to his needs and adopting different approaches in managing his needs.
The home feels like a family environment and the staff make a significant contribution

to that.

Reply from Jackie Brook, Care Relationships at Elizabeth Fleming Care Home

Thank you for your positive review. We appreciate your acknowledgement of the dedicated care provided to your relative, even during challenging moments. Creating a family-like atmosphere is a priority for us, and we're glad you feel that warmth. Our team is committed to maintaining these standards. If you have any further feedback, feel free to share.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Elizabeth Fleming Care Home
from Christina H (Daughter of Resident) published on 11 December 2023

Submitted via Website • Report

Overall Experience

So pleased with the care the staff are giving my dad, he is always clean well fed and very comfortable, thank you to all the staff you are all amazing.
Also for taking so much good care of my mam.

Reply from Lesley Ann Richardson, Home Manager at Elizabeth Fleming Care Home

Thank you for your review of Elizabeth Fleming Care Home. Your kind words mean the world to us.
Our dedicated team is truly passionate about providing excellent care, and knowing that we've made a positive impact on your family is incredibly rewarding. We're equally committed to ensuring the well-being of your mam and appreciate the trust you've placed in us.
If you ever have specific feedback or suggestions, please don't hesitate to reach out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Lodge Residential Care Home
from C P (Daughter of Resident) published on 5 December 2023

Submitted via Postal Card • Report

Overall Experience

My father has been at The Lodge for almost 2 years now. He thinks of the staff as his family. The home is very clean the staff are very friendly and nothing seems to phase them. My father is very well cared for. The staff from domestic, maintenance, carers, management and administration are all caring

and love the residents. I am extremely pleased with the care my father is given.

Reply from Jackie Brook, Customer Relationships at The Lodge Residential Care Home

Thank you for your wonderful review. We're thrilled to hear that your father feels at home and well cared for at The Lodge. Our dedicated team appreciates your kind words, and we're honoured to be entrusted with his care

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Lodge Residential Care Home
from Ruth M (Niece of Resident) published on 10 August 2023

Submitted via Website • Report

Overall Experience

Totally in awe of how amazing our visit to The Lodge was on Friday.
It was so clean (and didn’t smell of anything I’d have expected - it was all fresh and clean).
The residents’ doors all have names on and all staff we saw addressed everyone gently by name. All the staff were respectful and kind

to anyone we met as we were being shown to the room. Nothing was too much trouble for the staff- we asked for a vase and they went to find one yet they were clearly busy. The resident we were visiting was clearly well cared for.
Thank you to all of the staff.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to The Lodge family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
The Lodge Residential Care Home
from Susan T (Daughter of Resident) published on 24 July 2023

Submitted via Postal Card • Report

Overall Experience

I cannot speak more highly of the genuine care and concern shown when my Dad was failing in health, particularly the lady who explained her concerns to me or brother and liaised with the GP to ensure end-of-life arrangements and medication was discussed and put in place. Dad died (quite surprisingly)

shortly within a few days without pain and surrounded by caring staff. Their support in his last days and to us was so caring. Dad enjoyed his time, treating his stay like a hotel. The strict Covid rules robbed us of precious years and his 80th birthday with only me being allowed in his room.

Reply from Paul Millar, Marketing Manager at The Lodge Residential Care Home

Dear Susan, many thanks for taking the time to review our home. It was our pleasure to care for your Dad and he is sadly missed. Your kind words are greatly appreciated and I will of course pass them on to The Lodge family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Marton Care Homes Ltd in Tyne & Wear

Marton Care Homes Ltd Locations in Tyne & Wear (2)

Marton Care Homes Ltd Reviews in Tyne & Wear (131)

The Lodge Residential Care Home

The Lodge Residential Care Home

Elizabeth Fleming Care Home

Elizabeth Fleming Care Home

Elizabeth Fleming Care Home

The Lodge Residential Care Home

The Lodge Residential Care Home

The Lodge Residential Care Home

Elizabeth Fleming Care Home

Elizabeth Fleming Care Home

The Lodge Residential Care Home

The Lodge Residential Care Home

The Lodge Residential Care Home

Elizabeth Fleming Care Home

The Lodge Residential Care Home

Elizabeth Fleming Care Home

Elizabeth Fleming Care Home

The Lodge Residential Care Home

The Lodge Residential Care Home

The Lodge Residential Care Home

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers