Care Homes Owned by Marton Care Homes Ltd in Durham

I have family resident living at St Helens the staff are very professional kind and caring the home is clean and catered for all the residents ..activities for all levels who live there are thought out very well each day there is something going on .

When we come the staff are always helpful.

We are always welcome.

Don't often get the chance to visit due to distance but always a pleasure when we do .Staff always smiling and attentive and make you feel welcome,nice comfortable environment. If you looking for care for your family member could not recommend this home enough

Love to visit my granda at the home I always feel welcome,he always seems happy ,staff very friendly always something going on in the home. He always praises the food and is always chatting to the other residents.

St Helen's is such a wonderful home with genuinely caring staff who consistently go above and beyond to make sure every resident feels comfortable, supported and valued. From the moment you walk in, there is such a warm and welcoming atmosphere that really makes the place feel like a true home rather than just a care facility.

The staff are always kind, patient and attentive, treating every resident with dignity and respect. It is clear how much dedication and compassion they put into their work each day, and their hard work never goes unnoticed. Communication is excellent and they always take the time to help both residents and families feel reassured and supported.

Thank you to all the amazing team at St Helen's for everything you do. Your kindness, professionalism, and commitment make such a positive difference to the lives of the residents and their families. Keep up the fantastic work - you should all be very proud of what you do!

Mum has been in the care home now for 3 months, which was temporary to begin with, but we have decided to make this a permanent arrangement. She is cared for on the dementia floor and often engages in activities on the ground floor. She has settled now and enjoys the company of the staff and other residents. Staff are always friendly, caring and comforting to her. We have noticed how difficult it is for the staff who are dealing with dementia residents, and on some occasions, feel more staff would be beneficial. We do feel any issues we have with mum's care are always dealt with professionally.

The St Helen's Team are amazing. They have supported not just my father, but our whole family through a very emotionally difficult time. We were immediately welcomed into their care home environment as though we were extended family. The care showed to residents to meet their physical, nutritional and emotional needs is very evident. All residents appear happy and interact well with each other and staff. Facilities are clean and well maintained, with appropriate spaces available to meet the various needs of the residents. I would have no hesitation in recommending St Helen's to anyone. They should be proud of what they achieve day to day and the care they provide. Thank you to all.

Staff are friendly, caring and welcoming to both residents and visitors. The management goes above and beyond in every aspect of the care home. Food is excellent and plentiful, freshly prepared with a good variety. There are plenty of activities for residents to get involved if they wish to. The home is cleaned daily by a brilliant team of cleaners and laundry staff who also regularly have residents laughing and singing. I am more than happy with the care my husband receives here.

Excellent care my father-in-law is given rooms cosy next to loos. Walking distance to dining areas, rooms clean, food great happy with all care provided.

My mother has been a resident for the past 3/4 years due to dementia and I can not fault the attention and attitudes of the staff. To me they look after my mam like she was their own. My mother suffers terribly with chest infections and they are always quick to pick up on it when she starts becoming unwell. They sort out the matron and always let me know what the outcome is and the tablets etc that she is getting. The cleanliness of the home is great. I never see anything out of place or dust anywhere. Even the cleaning staff are super friendly and stop and chat with my mam. I also have to say the food is amazing as well. My mam eats everything. Never complains always says she loves the good old traditional food Fish and chips Friday and Sunday dinners. Overall my opinion is it's like a home from home. The staff are super friendly and very helpful. They also have activities going on throughout the year and include everyone summer fete and Christmas parties. My mam loves them all

Well maintained establishment, clean and comfortable room with very good facilities and amenities for residents. Very friendly and competent staff, with no restrictions on visiting times. Good location and easily accessible by car and public transport.

Grandad in the care home well looked out after staff are 10 out of 10.

Can't fault them one bit

I always find staff are caring and friendly to both residents and visitors. Always made to feel welcome when I visit. Rooms are spacious and well equipped with lots of activities for residents to get involved in.

Regrettably, we cannot recommend this care home based on our experience.

I'd like to thank the staff who did their best to care for my late mam Margaret, you know who you are as i personally thanked you & let you know I appreciated you, as for the management, the deputy & the upper management I am disgusted that we had 7 safeguarding meetings over a 15 month period regarding lack of care, poor food, failure in medication, lack of reporting accidents, lack of risk assessments, lack of personal care, lack of regular stimulation & activities, falsifying documents, the list goes on and on to the point we had to move mam during end of life care as the failures continued, we had so many meetings & was filled with so much lip service, excuses & not enough action, I asked management if I could put a camera in mams room but was denied twice, i spent hours almost everyday making sure mam was ok & taking her out giving mam some quality of life, I did mams washing as that was also a shambles. Management didn't even say goodbye on mams last day there, speaks volumes..

I visited my brother David, he was in the care home for 3 weeks of respite. I enjoyed going in to visit him as they were very kind and helpful towards my brother. I would recommend anybody going into this care home. I would like to thank all the staff in the care home.

There have been some fantastic activities over the summer. My grandchildren love coming into the home to visit there great grandad as well as the other residents.

My stepfather was in Grosvenor Park Care Home I was very happy how they looked after him the staff were lovely and kind I looked forward going in to see him I would recommend anybody to go into this care home I would like to thank everyone for their support.