Marton Care Homes Ltd in Durham | 4 Care Homes

Review of
Riverside View Care Home
from Barbara V (Daughter of Resident) published on 24 November 2025 Submitted via Website • Report

Overall Experience

We are extremely dissatisfied with the care provided to our mother, who has dementia and suffered a fall within approximately 30 hours of being admitted. This is a period during which a new resident should be closely monitored to ensure their safety, particularly when they are vulnerable and unfamiliar

with their surroundings.
The handling of the incident, including the follow-up communication, did not meet the standard of professionalism or clarity we expected. This has severely damaged our confidence in the home's ability to provide appropriate support.
My faith in the care system has been fractured.
Our situation was defined as a crisis situation and this care home was supposed to ease that situation but it made it a hundred times worse than it already was.
Regrettably, we cannot recommend this care home based on our experience.

Reply from Paul Millar, Client Relations at Riverside View Care HomeThank you for taking the time to share your concerns, all feedback is welcomed and allows us to continually develop our service.
We are truly sorry to hear about your experience and distress this has caused you and your family. The safety and wellbeing of our residents is our highest priority, and we understand how upsetting it must have been for your mother to experience a fall so soon after admission.
We want to assure you that we are actively investigating the circumstances surrounding the incident, including the monitoring in place at the time and the communication that followed. Your feedback highlights areas where we could possibly improve , and it will be taken extremely seriously as part of this review.
We recognise the trust families place in us, especially during what you described as a crisis situation, and we are sorry that you feel we did not meet your expectations. We are committed to learning from this and to ensuring that any shortcomings are addressed promptly and

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Review of
Grosvenor Park Care Home
from Mandy H (Daughter of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

I'd like to thank the staff who did their best to care for my late mam Margaret, you know who you are as i personally thanked you & let you know I appreciated you, as for the management, the deputy & the upper management I am disgusted that we had 7 safeguarding meetings over a 15 month period regarding

lack of care, poor food, failure in medication, lack of reporting accidents, lack of risk assessments, lack of personal care, lack of regular stimulation & activities, falsifying documents, the list goes on and on to the point we had to move mam during end of life care as the failures continued, we had so many meetings & was filled with so much lip service, excuses & not enough action, I asked management if I could put a camera in mams room but was denied twice, i spent hours almost everyday making sure mam was ok & taking her out giving mam some quality of life, I did mams washing as that was also a shambles. Management didn't even say goodbye on mams last day there, speaks volumes..

Reply from Paul Millar, Client Relations at Grosvenor Park Care HomeFirstly please accept our sincere condolences on the loss of your mother, We truly appreciate the kind words you shared about the members of our care team who supported her during her 4 years stay with us - they will be deeply touched by your recognition.
We are, however, very sorry to read the remainder of your comments, as they do not reflect the standards of care or the many positive experiences that other families regularly share with us. All concerns raised during your mother's time with us were taken seriously, investigated thoroughly, and addressed with the local Safeguarding and regulatory teams.
Our team remains committed to providing compassionate, person-centred care to every resident and to working closely with families at every stage.
We genuinely wish you and your family comfort and peace following your loss.

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Review of
Grosvenor Park Care Home
from Peter S (Brother of Resident) published on 1 October 2025 Submitted via Postal Card • Report

Overall Experience

I visited my brother David, he was in the care home for 3 weeks of respite. I enjoyed going in to visit him as they were very kind and helpful towards my brother. I would recommend anybody going into this care home. I would like to thank all the staff in the care home.

Reply from Paul Millar, Client Relations at Grosvenor Park Care HomeThank you for choosing Grosvenor Park for your brothers care and taking the time to review our home . You are both always welcome. I will of course pass on your thanks to the home team .

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Review of
Langley Park Care Home
from T H (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report

Overall Experience

The carers do an absolutely fanrastic job loooking after the residents. They work very very hard and show kindness and respect towards the residents.
There have been some fantastic activities over the summer. My grandchildren love coming into the home to visit there great grandad as well as the other

residents.

Reply from Paul Millar, Client Relations at Langley Park Care HomeThank you for taking the time to review our home and recognise the fantastic team we have at Langley Park. It is always a pleasure to welcome you and your family and we look forward to seeing you again soon.

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Review of
Grosvenor Park Care Home
from Victoria J (Stepdaughter of Resident) published on 12 September 2025 Submitted via Postal Card • Report

Overall Experience

My stepfather was in Grosvenor Park Care Home I was very happy how they looked after him the staff were lovely and kind I looked forward going in to see him I would recommend anybody to go into this care home I would like to thank everyone for their support.

Reply from Paul Millar, Client Relations at Grosvenor Park Care HomeThank you for taking the time to review our home .We are delighted that your step father enjoyed his stay with us , it was a pleasure to care for him I will of course pass on your kind words to the Grosvenor Park family.

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Review of
Grosvenor Park Care Home
from S B (Partner of Resident) published on 12 September 2025 Submitted via Postal Card • Report

Overall Experience

My partner was in the Grosvenor Park Care Home for three weeks and he was very well looked after all the staff were wonderful nothing was too much trouble for them. All of my partners visitors also spoke very highly of all the staff were very kind and pleasant.

Reply from Paul Millar, Client Relations at Grosvenor Park Care HomeThank you for taking the time to review our home and recognising the brilliant team we have there . I will of course pass on your kind words to the Grosvenor Park family.

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Review of
Grosvenor Park Care Home
from David S (Respite Resident) assisted by family/friend published on 12 September 2025 Submitted via Postal Card • Report

Overall Experience

I enjoyed been in the Grosvenor Park Care Home I got lovely meals and the staff were kind to me I was in for 3 weeks and I loved every minute of it I would go back the same care home again. Thank you for having me.

Reply from Paul Millar, Client Relations at Grosvenor Park Care HomeThank you for choosing Grosvenor Park for your care . It was a pleasure having you with us . You and your family are always welcome back .

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Review of
Langley Park Care Home
from John B (Son-in-law of Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been a resident for the past 8 years and has had excellent care and support in the time she has been there. The staff cannot do enough to care for and look after the needs of the residents. My mother-in-law is always happy there and we could not have found a better care home for

her.

Reply from Paul Millar, Client Relations at Langley Park Care HomeThank you for taking the time to review our home and recoginse the great and caring service that the Langley Park team provide . Your kind words are greatly appreciated and I will of course pass them on to the team .

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Review of
St Helens Care Home
from M C (Sister of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

Always pleasant when I go there, the staff are very professional, always happy to help. The manager is great, always ready to listen to any concerns I may have about anything. Clean and tidy. Something going on all the time. Very happy with the care of my sister.

Reply from Paul Millar, Client Relations at St Helens Care HomeThank you for taking the time to review our home . It is a pleasure to care for your sister . Your kind words are greatly appreciated and I will of course pass them on to the St Helens family

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Review of
Langley Park Care Home
from Susan W (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident in Langley Porch care home for almsot 8 years. Throughout this time she has been treated with the utmost dignity + respect. Her ever-increasing needs for support and care are always met. The staff are approachable and always make time to explain things. I have absolute trust

in this caring team, and have peace of mind that my mum could not be in a better place.

Reply from Paul Millar, Client Relations at Langley Park Care HomeThank you for taking the time to review our home . Mum is such a big part of the Langley Park family and we are honoured to be able to care for her . Your kind words are greatly appreciated and I will of course pass them on to the LP team .

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Review of
Langley Park Care Home
from M H (Relative of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

All staff are great and very friendly and welcoming. Was an activity day for residents all who seemed to enjoy it. Very boosting for residents to be involved.

Reply from Paul Millar, Marketing Manager at Langley Park Care HomeThank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course share them with the Langley Park team .

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Review of
Langley Park Care Home
from David L (Son of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

Since my dad arrived here in February 2025, I have nothing but the highest praise the care and attention he has received. It is obvious all the staff care very much about their residents, management communicate with me constantly about my dads wellbeing. All the girls are brilliant and everyone is always

smiling. They are a credit to their profession!

Reply from Paul Millar, Client Relations at Langley Park Care HomeThank you for choosing Langley Park for Dads care . We are delighted at how well he has settled in . Your kind words are greatly appreciated and I will of course share them with the LP team .

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Review of
St Helens Care Home
from A S (Sister of Resident) published on 27 June 2025 Submitted via Website • Report

Overall Experience

I visited my brother who is a resident with my husband and son. We were delighted and impressed by everything we saw at St Helen's Care Home. Staff were very friendly and welcoming, my brother was obviously well cared for and had an excellent rapport with the staff. He seems contented and settled there

and is safe. He was clean and tidy and was treated with dignity by the staff. The care home is tranquil with a lovely garden and seems very well run by the staff and home manager. My brother said that the food was very nice too.

Reply from Paul Millar, Client Relations at St Helens Care HomeThank you for taking the time to review our home . We are delighed at how your brother has settled in and we look forward to welcoming you back soon. Your kind words are greatly apprecaiated and I will of course pass them on to the St Helens family

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Review of
Grosvenor Park Care Home
from C B (Daughter-in-law of Resident) published on 16 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother in law has been a resident in Grosvenor Park Care Home for nearly six years now and we have all been very happy with the care she has received. She is well looked after and the staff understand her needs well. Communication between staff and ourselves is well maintained and we are always informed

of any changes or updates to her health. Staff are kind + courteous + respectful of her needs. The home itself is clean and inviting and they have a range of activities for residents to take part in. Overall we are very happy with all aspects of Grosvenor Care Home.

Reply from Paul Millar, Client Relations at Grosvenor Park Care HomeThank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course share them with the Dene Grange family .

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Review of
Grosvenor Park Care Home
from T V (Daughter of Resident) published on 16 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother is a resident at Grosvenor Park Care Home, the staff are all absolutely brilliant. The level of care and attention she gets is fabulous. It's a comfort to know that she is in good hands. Well done.

Reply from Paul Millar, Client Relations at Grosvenor Park Care HomeThank you reviewing our home and recognising the great care and service the Grosvenor Park team provide . Your kind words are greatly appreciated and I will of course pass them on to the team

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Review of
Grosvenor Park Care Home
from Bev H (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

The staff are worth there weight in gold. Everyone happy, friendly and nothing is too much trouble, they go above and beyond for residents and their families 5* care home. A big well done to all of you and thank you for everything you. I highly recommend this care home.

Reply from Paul Millar, Cleint Relations at Grosvenor Park Care HomeThank you for taking the time to recognise our fabulous staff team at Grosvenor Park . Your kind words are greatly appreciated and I will of course pass them on to the Grosvenor Park Family

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Review of
Grosvenor Park Care Home
from Alan R (Son of Resident) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care, friendly staff. Good food and clean accommodation. Can't fault Grosvenor House. Well managed by the manager and everyone. 10/10.

Reply from Paul Millar, Client Relations at Grosvenor Park Care HomeThank you for taking the time to review our home and for choosing Grosvenor Park. It is a pleasure to care for your Dad and he is a big part of our home. Your kind words are greatly appreciated and I will of course pass them on to Grosvenor family.

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Review of
Grosvenor Park Care Home
from Denise R (Daughter-in-law of Resident) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

Excellent staff, accommodation, and food. My mother-in-law had an excellent stay, she was looked after very well.

Reply from Paul Millar, Client Relations at Grosvenor Park Care HomeThank you for taking the time to review our home and for choosing Grosvenor Park for your Mother in laws care. It was a pleasure to have her with us.

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Review of
St Helens Care Home
from S C (Daughter of Resident) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

Staff are caring and professional. Residents are well cared for, staff go above and beyond to put on events which engage residents and family's are always treated with respect.
I am kept fully informed of dads wellbeing and he is living as full a life as he is able given his issues. I have upmost

respect for staff.

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Review of
St Helens Care Home
from C H (Niece of Resident) published on 20 May 2025 Submitted via Postal Card • Report

Overall Experience

I visit my uncle on a regular basis and I'm always impressed with the staff as they are very caring and friendly. But always very professional. They always go above expectations if there are any events coming up and we have attended many which were amazing.

Reply from Paul Millar, Marketing Manager at St Helens Care HomeThank you reviewing our home and recognising the great care and service that the St Helens team provide . It is a privilege to care for your uncle and it is always great to see you . I will of course pass on your kind words to the St Helens family .

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Care Homes Owned by Marton Care Homes Ltd in Durham

Marton Care Homes Ltd Locations in Durham (4)

Marton Care Homes Ltd Reviews in Durham (252)

Riverside View Care Home

Grosvenor Park Care Home

Grosvenor Park Care Home

Langley Park Care Home

Grosvenor Park Care Home

Grosvenor Park Care Home

Grosvenor Park Care Home

Langley Park Care Home

St Helens Care Home

Langley Park Care Home

Langley Park Care Home

Langley Park Care Home

St Helens Care Home

Grosvenor Park Care Home

Grosvenor Park Care Home

Grosvenor Park Care Home

Grosvenor Park Care Home

Grosvenor Park Care Home

St Helens Care Home

St Helens Care Home

Awards / Recognitions (3)

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