Marton Care Homes Ltd in Northumberland | 3 Care Homes

Review of
Elm Bank Care Home
from P B (Son of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

Elm Bank Care Home and there staff have been fantastic and professional in helping my dad settle in. The activities that they offer to dad are exactly what he needs at this moment.

Reply from Paul Millar, Client Relations at Elm Bank Care HomeThank you for taking the time to review our home . We are delighted at how your Dad has settled in . Your kind words are greatly appreciated and I will of course share them with the Elm Bank family .

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Review of
Elm Bank Care Home
from G A (Niece of Resident) published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

I have found the staff very helpful, and very supportive to my uncle. Sadly he can ve a bit difficult at times. However, this is more from frustration at his situation rather then anything anyone has said or done.
All the staff are welcoming, he doesn't engage in the activities so I can't comment.

Reply from Paul Millar, Marketing Manager at Elm Bank Care HomeThank you for choosing Elm Bank for your uncles care and taking the time to review our home . Your kind words are greatly appreciated and I will of course pass them on to Home team .

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Review of
Elm Bank Care Home
from I A (Nephew of Resident) published on 27 November 2025 Submitted via Website • Report

Overall Experience

I have found Elm Bank to give an excellent , caring service to my Aunt and Uncle.
They both seem happy , clean , well fed and engaged when I visit.
The care home have entertain for the residents that I know both my Aunt and Uncle enjoy.
The care home website has some great photographs of these events.
I

would also like to give credit to the staff , always friendly , always remembering your name , always helpful , especially as I am not local to the area.

Reply from Paul Millar, Client Relations at Elm Bank Care HomeMany thanks for taking the time to review our home . It is a privilege to care for your Aunt and Uncle . Your kind words are greatly appreciated and I will of course share them with the Elm Bank family

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Review of
Wansbeck Care Home
from Diane F (Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

It is very clean and the staff are nice

Reply from Paul Millar, Client Relations at Wansbeck Care HomeThank you for taking the time to review our home . It is our pleasure to care for you .Your kind words are greatly appreciated and i will of course share them with the Westview family .

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Review of
Elm Bank Care Home
from Francis S (Son-in-law of Resident) published on 31 July 2025 Submitted via Website • Report

Overall Experience

We are very happy with the care provided to my mother-in-law, now 97, at Elm Bank. The home is well staffed and staff are always on hand and know how she is doing. They come across as caring and competent. She has put on weight so the food must be okay- and we like the fact that there is a dedicated

dining room. Realistically, we don't think we could find anywhere better suited to her needs.

Reply from Paul Millar, Client Relations at Elm Bank Care HomeThank you for taking the time to review our home and recognise the brilliant work that the Elm Bank team provide . Your kind words are greatly appreciated and I will of course share them with the Elm Bank family.

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Review of
Dene Grange Care Home
from Carol C (Wife of Resident) published on 25 June 2025 Submitted via Postal Card • Report

Overall Experience

Moving a loved one into a residential care home is a stressful and emotional time but I have to say the home manager put my mind at ease very quickly, my husband settled in almost immediately saying he feels relaxed and not frightened at all. All the staff are caring, helpful and spend time with the

person they are attending to. I cannot speak more highly of them, my whole family are grateful for the care and support from the team at Dene Grange.

Reply from Paul Millar, Client Relations at Dene Grange Care HomeThank you for taking the time to review our home . We are delighted at how your husband has settled in and it is a pleasure to care for him. Your kind words are greatly appreciated and I will of course pass them on to the team .

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Review of
Dene Grange Care Home
from Graeme C (Son of Resident) published on 16 June 2025 Submitted via Website • Report

Overall Experience

Transitioning a loved one into care can be an emotional and uncertain time, but our experience with Dene Grange has been nothing short of exceptional. From the very beginning, the home manager and her dedicated team have gone above and beyond to ensure that my Father felt welcomed, respected, and truly

cared for.

What could have been a stressful and difficult adjustment was instead made smooth and reassuring, not just for my Father, but for my Mother too. The staff's compassion, patience, and professionalism have been evident in every interaction. They've taken the time to get to know my Father as an individual, understanding his needs and preferences, and have supported him with warmth and dignity.

The home manager leads by example, fostering a culture of kindness and attentiveness that permeates the entire home. Her team is consistently approachable, communicative, and proactive, which has given our family great peace of mind.

We are deeply grateful for the care and support provided at Dene Grange.

Reply from Paul Millar, Client Relations at Dene Grange Care HomeMany thanks for taking the time to review our Home and thank you for recognising the fabulous service and care that the Dene Grange family provide . It is a pleasure to care for your Dad and are delighted at how he has settled in . Your kind words are greatly appreciated I and will of course pass them on to the team

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Review of
Wansbeck Care Home
from E D (Son of Resident) published on 9 June 2025 Submitted via Postal Card • Report

Overall Experience

Overall care good at Wansbeck Care Home- staff try their best dealing with all manner of difficulties with their residents, including my mam.

Reply from Paul Millar, Client Relations at Wansbeck Care HomeThank you for taking the time to review our home and recognising the brilliant work the Wansbeck staff put in daily . Your kind words are greatly appreciated and I will of course pass them on to the team

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Review of
Dene Grange Care Home
from John S (Relative of Resident) published on 2 June 2025 Submitted via Postal Card • Report

Overall Experience

Staff put a huge effort into making all the residents feel at 'home' and as happy and comfortable as is possible. Rooms and facilities are immaculate and clean. The range of quality of all meals is to a very high standard. I rate this care home with 5 stars!

Reply from Paul Millar, Client Relations at Dene Grange Care HomeThank you for taking the time to review our home . Your kind words are greatly appreciated and I will of course pass them onto the Dene Grange team

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Review of
Elm Bank Care Home
from H L (Daughter of Resident) published on 12 May 2025 Submitted via Website • Report

Overall Experience

My mum has had 2 stints at Elm Bank care home for respite care and I am very impressed with how well she was looked after. Her room was clean and bright and the team helped us make sure she was comfortable. Meals were excellent - mum particularly enjoyed the home made cakes, puddings and biscuits. I

was offered lunch a couple of times and food was tasty and well cooked. I would definitely recommend Elm Bank to anyone looking for respite or longer term care for a relative.

Reply from John, Home Manager at Elm Bank Care HomeThank you for your lovely feedback. We're so pleased to hear your mum felt comfortable and well cared for during her time at Elm Bank. It's great to know she enjoyed the meals, especially the homemade treats! We'll be sure to pass your kind words on to the whole team. It means a lot to know you'd recommend us.

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Review of
Wansbeck Care Home
from Dawn H (Daughter of Resident) published on 12 May 2025 Submitted via Website • Report

Overall Experience

Dad wasn't sure when he had a room upstairs whilst being assessed for his safety and ability to live in downstairs room..he moved downstairs about a year ago..he has settled so well..the staff are down to earth and caring..any questions we as a family have are answered straight away..any issues are

sorted immediately...dad's not a social man and doesn't join in many activities but loves to wander and stop and chat to everyone...
I would recommend any kind of stay here..

Reply from Bev, Home Manager at Wansbeck Care HomeThank you for sharing your dads journey with us. Were so pleased to hear how well hes settled in and that he feels comfortable in his space. Its lovely to know he enjoys chatting with everyone even if hes not one for group activities! We really appreciate your kind words and recommendation, and were always here for your family whenever you need us.

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Review of
Dene Grange Care Home
from J C (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report

Overall Experience

Great care and support, very clean and the staff polite and very helpful to my old friend. All had been taken out to the carol service up in Hoxham at Xmas. Good value for the money. Well done Dene Grange Care Home.

Reply from Jackie Brook, Care Relationships at Dene Grange Care HomeThank you for your wonderful review! We're so pleased to hear your friend felt well cared for and enjoyed the carol service. Your kind words mean a lot to our team. If there's anything more we can do, please let us know!

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Review of
Wansbeck Care Home
from Dawn R (Wife of Resident) published on 21 January 2025 Submitted via Website • Report

Overall Experience

I am very happy with the care my husband has received since moving to Wansbeck Care Home 5 months ago.
He took a while to settle but is doing really well now. The staff are very patient and caring and the home has a lovely family feeling.
I don't worry about my husband as much now as I know he's being

so well cared for.

Reply from Jackie Brook, Care Relationships at Wansbeck Care HomeThank you so much for your kind words and for taking the time to share your experience with Wansbeck Care Home. We're delighted to hear that your husband has settled in well and is doing so much better now. Our team takes great pride in creating a caring and supportive environment with a real family feel, and it's wonderful to know that this has helped ease your worries. Your reveiw is truly appreciated and will be shared with the team as encouragement to continue providing the highest standard of care. Thank you again for your lovely review, it means a lot to us.

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Review of
Dene Grange Care Home
from J S (Wife of Resident) published on 17 January 2025 Submitted via Website • Report

Overall Experience

Very welcoming, clean and well-kept environment. The staff are very friendly, professional and caring. Management is always approachable and helpful. As a family, we are very happy with the care and compassion shown.

Reply from Jackie Brook, Care Relationships at Dene Grange Care HomeThank you so much for your lovely feedback. We're delighted to hear that you've found our environment welcoming and well-kept, and that our staff's professionalism and caring approach have made a positive impression. At Dene Grange, we strive to provide a safe, compassionate, and supportive atmosphere for both our residents and their families. Knowing that you feel happy and reassured with the care we provide means a great deal to our entire team. Thank you again for your kind words, they will be shared with our care team and management team as encouragement to continue delivering the highest standard of care.

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Review of
Elm Bank Care Home
from S B (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report

Overall Experience

My mum was a resident for little more than 4 months. She sustained more than 7 unwitnessed falls during that time, the last of which causing her to fracture her femur. She was admitted to hospital and died of post surgical complications. I regret ever deciding that mum would be better cared for in Elm

Bank. There were many aspects, too many to mention, of her care that fell short. I would not recommend this care home.

Reply from Jackie Brook, Care Relationships at Elm Bank Care HomeWe are deeply sorry to hear about your loss and the concerns you've shared regarding your mother's care. Please accept our heartfelt condolences during this difficult time. We understand how distressing this experience has been for you. As you are aware, in September last year, we addressed your concerns through our Complaints Procedure. We are committed to learning from all feedback and continuously improving the care we provide. If there are any further matters you wish to discuss, please do not hesitate to reach out to us directly.

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Review of
Dene Grange Care Home
from Alison A (Daughter of Resident) published on 17 December 2024 Submitted via Website • Report

Overall Experience

My mam who has dementia moved into Dene Grange a couple of months ago from another care home. The move was seamless and she settled in straight away. We are very happy with the care at Dene Grange and the leadership provided by the Manager. The team have an excellent understanding of my mam's needs

and provide a welcoming, warm, friendly, happy and caring home from home. Above all else the most important aspect when choosing a home for mam has been the staffs commitment to care and that is very plain to see. If you are having to make the very difficult decision for your loved one to go into care, look no further.

Reply from Jackie Brook, Care Relationships at Dene Grange Care HomeThank you for your wonderful feedback. We're so pleased to hear that your mam has settled in so well at Dene Grange and that you're happy with the care she's receiving. Our team is dedicated to providing a warm, friendly, and compassionate environment, and it's lovely to know this has made such a positive difference for you and your family. Your kind words mean so much to us, and we're honoured to be a part of your mam's care journey.

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Review of
Wansbeck Care Home
from Andrew D (Son-in-law of Resident) published on 13 December 2024 Submitted via Postal Card • Report

Overall Experience

An excellent care home with great staff who make it feel like family. Very hard-working and caring team.

Reply from Jackie Brook, Care Relationships at Wansbeck Care HomeThank you so much for your kind words! We're thrilled to hear that you feel at home with us and appreciate our hardworking, caring team. Your feedback means the world to us!

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Review of
Dene Grange Care Home
from Simone W (Daughter of Resident) published on 12 December 2024 Submitted via Website • Report

Overall Experience

Mom has been a resident at Dene Grange for nearly 2 years now and I'm so glad this was where I picked for Mom to have her twilight years. The staff are all so friendly and caring, activities and events keep them all entertained, Mom is challenging in lots of ways with her dementia but her carer especially

finds the best way to approach Mom to make sure she keeps hygiene and medication as it should be. The management team are always ready to chat if you have any concerns or need reassurance, I struggle with visiting now as I'm in out if the area and run pubs so can't visit as often as I'd like, I never get made to feel like I'm letting Mom down. The manager will ring me and keep me informed of any changes or updates so I know what's going on day to day. All in all, Dene Grange is a family for your loved ones when you can't be there, don't hesitate in making it your choice

Reply from Jackie Brook, Care Relationships at Dene Grange Care HomeThank you so much for your thoughtful and heartfelt review. It's truly touching to hear how much you value the care and support your mom receives at Dene Grange. Our team strives to create a welcoming and nurturing environment where every resident feels part of our family, and it's wonderful to know that you feel reassured and supported even when you can't visit as often as you'd like. We're especially pleased to hear that her carer has made such a positive impact with her thoughtful approach, and we'll be sure to pass on your kind words to her and the rest of the team. Keeping families informed and involved is so important to us, and we're grateful for your trust in Dene Grange to care for your mum during her twilight years. Thank you again for your lovely feedback-it means so much to all of us!

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Review of
Dene Grange Care Home
from K D (Daughter-in-law of Resident) published on 10 December 2024 Submitted via Website • Report

Overall Experience

My mother in law, settled in really well, the staff were very welcoming and took their time to find out what she liked to do and made sure she was happy. We were able to personalise her room and make it more familiar, taking in photos, bedding and some furniture. The staff are very friendly and there

are activities to do as well as help to do things on a one to one basis.

Reply from Jackie Brook, Care Relationships at Dene Grange Care HomeThank you for your lovely feedback! We're so glad your mother-in-law has settled in well and feels at home. Personalising rooms and tailoring activities are just some of the ways we ensure our residents feel happy and supported. It's wonderful to hear our team's efforts have made a positive impact!

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Review of
Elm Bank Care Home
from David C (Son of Resident) published on 3 December 2024 Submitted via Website • Report

Overall Experience

We are very pleased with the care and support our Mam receives. She is settled at Elm Bank and it is reassuring to us that she is safe, her needs are well met and she continues to thrive.
The family are always made to feel welcome when we visit. The staff maintain good contact with us when necessary

and are committed to providing personalised care for our Mam. Thank you.

Reply from Jackie Brook, Care Relationships at Elm Bank Care HomeThank you so much for your thoughtful and kind words. We are truly grateful for your feedback and are delighted to hear that your Mam is settled and thriving at Elm Bank. Our team is dedicated to ensuring all residents feel safe, supported, and cared for in a way that meets their individual needs. It's wonderful to know that you feel welcomed and well-informed when you visit. Your support and trust mean a great deal to us, and we will continue to do our best to provide the highest standard of care for your Mam. Thank you again for sharing your experience.

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Care Homes Owned by Marton Care Homes Ltd in Northumberland

Marton Care Homes Ltd Locations in Northumberland (3)

Marton Care Homes Ltd Reviews in Northumberland (236)

Elm Bank Care Home

Elm Bank Care Home

Elm Bank Care Home

Wansbeck Care Home

Elm Bank Care Home

Dene Grange Care Home

Dene Grange Care Home

Wansbeck Care Home

Dene Grange Care Home

Elm Bank Care Home

Wansbeck Care Home

Dene Grange Care Home

Wansbeck Care Home

Dene Grange Care Home

Elm Bank Care Home

Dene Grange Care Home

Wansbeck Care Home

Dene Grange Care Home

Dene Grange Care Home

Elm Bank Care Home

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