Care Homes Owned by Marton Care Homes Ltd in Northumberland

My grandma has been in the home for 5 year now, staff are always friendly & helpful, always provide a high standard of care, meals always look delicious, activities are always suited to the needs & wellbeing of the residents. I would highly recommend Wansbeck Care Home

The care home is tired in appearance and fixtures fittings within the residents rooms in need of a refresh. The carers , nursing care, cleaning, laundry team are personable and appear to care about the residents well being. Do I think they do the best they can for my father? I am going to say, yes. I think they do what is required to keep him clean tidy, well fed and comfortable wth his surroundings.

I am an eighty nine year old widdower recovering from a complete hip replacement operation, taking occupation in Elm Bank care home due to my family support system having previously arranged holiday plans. My needs were wound help and life skills assistance. Being forgetfull the service provided by Elm Bank filled the bill, I had comfortable accomodation, medication at the correct time and skillful assistance bathing punctually at an agreed time, restaurant facilities for the main meals of the day were followed by snacks and drinks at other times all being carried out with humour and sensitivity.

I love living at Wansbeck. Its very friendly and staff go out of there way to help with anything you ask them. I love the entertainment, the activites and the garden

My dad has settled really well since he has been at Elm Bank. A temporary arrangement initially but now permanent and all of the management / staff have made this a seamless process. My dad and my family have built a rapport with the staff who are always friendly, caring and attentive and remain professional at all times. The communication is very good so we are made aware of any changes as they happen. Very happy with the arrangement.

We had a very easy transition for our lovely neighbour who is like family to us. The staff were very supporting, caring and understanding.

Dene Grange is such a wonderful care home - strongly led, with such a wonderfully caring team. I have been a nurse for 35 years, and so I can say that from both a professional perspective - and from a daughter of a much-loved father, I am delighted with the care he receives. He is cared for with dignity, respect and love. All vital - from carers who genuinely seem to enjoy their work. Thank God for places and people like this. You are all amazing.

Dene Grange is a very clean home. The staff are dedicated and whatever the carers are paid, it isn't enough. They're all very approachable and hardworking. They treat residents very well, and with dignity. The manager and nurses are really good at their jobs too and try to solve any problems swiftly. The room for my partner is just right. Perfect size with her own W.C. and sink. The food is really good. Lots of vegetables and the roasts look beautiful. Tea time is very varied too. Burgers, pasta, soups and lots of other choices. The home is secure and definitely worth what we pay. I can relax knowing she is well looked after. There are lots of varied activities and entertainment too.

The staff friendly, attentive and knowledgeable. It generally feel welcoming, clean and tidy. I have not been advised of daily activities. there is an outdoors area for residents to enjoy safely. Food is served and they accommodate for glue free diet. We have been very informed about care decisions and management have supported us with any medical treatment or disputes with outside medical support.

I must also add we are so lucky to have Dene Grange in Hexham.

We find the staff at Elm Bank very friendly and caring, and always feel that we are leaving our Mam in safe hands. She is settled and seems content. We are always consulted as soon as there is any problem with her health, and a doctor is called whenever necessary. She joins in activities provided and is in a good routine.

Dad is well looked after and settling into his new home. The staff are taking good care of him. He has everything he kneeds. His room is small wich is an ideal size for him as there are plenty of day rooms to use.

Elm Bank Care Home and there staff have been fantastic and professional in helping my dad settle in. The activities that they offer to dad are exactly what he needs at this moment.

All the staff are welcoming, he doesn't engage in the activities so I can't comment.

I would also like to give credit to the staff , always friendly , always remembering your name , always helpful , especially as I am not local to the area.

It is very clean and the staff are nice

We are very happy with the care provided to my mother-in-law, now 97, at Elm Bank. The home is well staffed and staff are always on hand and know how she is doing. They come across as caring and competent. She has put on weight so the food must be okay- and we like the fact that there is a dedicated dining room. Realistically, we don't think we could find anywhere better suited to her needs.

Moving a loved one into a residential care home is a stressful and emotional time but I have to say the home manager put my mind at ease very quickly, my husband settled in almost immediately saying he feels relaxed and not frightened at all. All the staff are caring, helpful and spend time with the person they are attending to. I cannot speak more highly of them, my whole family are grateful for the care and support from the team at Dene Grange.

Transitioning a loved one into care can be an emotional and uncertain time, but our experience with Dene Grange has been nothing short of exceptional. From the very beginning, the home manager and her dedicated team have gone above and beyond to ensure that my Father felt welcomed, respected, and truly cared for.

What could have been a stressful and difficult adjustment was instead made smooth and reassuring, not just for my Father, but for my Mother too. The staff's compassion, patience, and professionalism have been evident in every interaction. They've taken the time to get to know my Father as an individual, understanding his needs and preferences, and have supported him with warmth and dignity.

The home manager leads by example, fostering a culture of kindness and attentiveness that permeates the entire home. Her team is consistently approachable, communicative, and proactive, which has given our family great peace of mind.

We are deeply grateful for the care and support provided at Dene Grange.

Overall care good at Wansbeck Care Home- staff try their best dealing with all manner of difficulties with their residents, including my mam.