Care Homes Owned by EC Romford Holdings Ltd in London

Deciding to place Mum in a care home was the most difficult and painful decision I have ever made but choosing Arran Manor is something I will never regret. From before she entered the home, through the 4+ years she spent there and finally the last days and hours of her life, the care and compassion she and I received was outstanding. The staff genuinely care about residents, are fond of them and treat them with kindness, respect, love and importantly, humour. The same has always been shown to me and my wider family. I cannot speak highly enough of Wendy, Elizabeth, Toni, Lill, Bibi and the whole team who work so hard to care for the Arran "family", even after your loved one has passed. I will miss Mum forever but I will never forget them either. Thank you from the bottom of my heart.

As her life approached the end, the care shown to our family was exceptional, we could not have wished for more in such sad circumstances.

The food was varied and of good quality. Above all, I would not hesitate in recommending this care home. The manager kept us up to date with all aspects of my mum's care and any relevant information.

My aunt moved to the home from Northern England and with a diagnosis of Alzheimers. The staff were amazing, dedicated and compassionate. The residence has such a lovely homely feel. It is immaculately clean and so welcoming. Nothing was too much trouble for the home. At the end of my aunts life the staff were incredible. They allowed me to stay all night. They got me a table so that I could work and stay with my aunt. I was blessed to be by my aunts side when she passed away and the dignity and respect shown by the manager and her team was amazing. There are not enough words to express how incredible this home is.

When my brother got dementia we reviewed several homes but Arran Manor was the nicest in our opinion, homely & welcoming, staff were great and management very helpful they looked after my brother really well and treated him with dignity and kindness. They were very helpful to us as a family and enabled us to deal with his death when he died. I have nothing but respect for the staff & management of Arran Manor.

My brother-in-law was a resident for 18 months in that time he was always treated very well by the staff. We visited regularly and were allowed to go at any time which gave us peace of mind. The staff were always friendly and helpful towards our family and the case of my brother-in-law was excellent. I can give nothing but praise for the management and staff who allowed him to live with dignity. Sincere thanks to them all.

My brother had been at Arran Manor for 19 months before he passed away in December. I felt that we, as a family, were lucky to have found him such a caring home. He had severe dementia and was getting worse over the last few months of his life. The staff, and I must mention tow of them who were extremely kind to him when it got difficult for him to understand had so much patience and understanding for him. The Home made us feel comfortable for our visits to see him and always offered us Tea or coffee which was so nice of them. Members of the caring team even came to his funeral which was a lovely thing to do and was appreciated so much by our family On the day of his funeral, the team all stood outside the Home to say their goodbyes to him which was very moving. I think about the old folks in Arran quite often and wonder how they are doing. I think it might be time for me to pop back to the home for that cup of tea.

My aunt had been at Arran Manor for over 3 years. After an initial settling-in period she has become very comfortable there and enjoys interacting with the staff. She always remarks on how lovely 'the girls' are. She feels safe and cared for.

Arran Manor Care Home offers a high standard of care in a friendly and supportive environment. The dedication of the staff makes it a pleasant place for residents to live. I would recommend Arran Manor to anyone looking for quality care for their loved ones.

The standard of care is very good and the staff are friendly, efficient and very caring.

My mother who was the service user was treated with dignity and respect all of the time that she was resident at Arron Manor. Her health improved when she first became a resident, which to me shows that there is a very, very high level of care provided. I would fully recommend this home based on my personal experiences. What a shame I can only give a five-star assessment.

My Husband was well cared for in this home from home, by caring staff and management that runs a nice home, I hope next time visiting will be allowed in his room and anytime visiting can take place. But apart from that I’m very thankful for a home that cares, is pleasant and is so clean. Thank you to everyone who works in Ashling House.

First off, this is not a "care home" it is a home where there is care, warmth and empathy. The people who work here regard everyone as individuals. It is small and the residents here have different reasons for being here but it feels like a group of friends.

Our Mum had dementia and Alzheimer's. She had lost weight and was quite poorly when we brought her here three years ago but her health and engagement improved noticeably due to the care she had.

When we arrived, Mum and myself were reassured and when I returned later, Mum was settled. Over time Mum's anxiety, Alzheimer's and unsteadiness increased. The interventions used to help mum were informed, creative and communicated well, they helped her adapt to the way she needed medications, ate and slept.

When mum passed it was dignified and without pain, in comforting surroundings. The sense of warmth from the team and residents made it clear that this was the best choice of care for mum we could have had. We'd highly recommend.