Care Home Owned by Treetops Nursing Home Ltd in Lancashire
8.9
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Lancashire for Treetops Nursing Home Ltd are showing below.
View the details of all 2 locations (with 60 reviews) owned by Treetops Nursing Home Ltd
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Treetops Nursing Home Ltd Locations in Lancashire (1)
Wordsworth House Care Centre
9.2
51 reviews
Wordsworth Street, Hapton, Burnley BB12 7JX
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- Mental Health
- 40 Rooms
- from £933 / week
Other Care Groups you may be interested in:
Treetops Nursing Home Ltd Reviews in Lancashire (51)
8.9
Treetops Nursing Home Ltd has a Group Review Score of 8.9 (8.895) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Treetops Nursing Home Ltd must have a Review Score.
Review of
Wordsworth House Care Centre
from Stephanie F (Granddaughter of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Lovely clean home. Residents seem very happy bit sometimes bored. Television Ariel has been broke for some time so No tv to watch for the residents allowing for any noise in the home to be heard by other residents. Would be lovely to see more entertainment going on from time to time.
Reply from Toni Heaton, Manager at Wordsworth House Care Centre
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Review of
Wordsworth House Care Centre
from P S (Son of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Lovely environment and consistent team of staff, providing consistently great care. Mum has been at Wordsworth House for 5 years now and has been content throughout. We have no regrets about having chosen this home for her, and lucky to have initially secured a place.
Reply from Toni Heaton, Manager at Wordsworth House Care Centre
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Review of
Wordsworth House Care Centre
from John S (Son of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All the staff at Wordsworth House in Hapton are friendly and always chat to their visitors, up- dating them on the person who they care for! In short they look after my mum extremely well, there is a great atmosphere at the home. I love the open plan aspect of both the ground & first floor. The accommodation
is always clean & mums clothes are washed & returned to her room! I very much feel that my mum is well cared for, she enjoys the food (well done to the kitchen staff & cleaners!) and has settled in well over the past year or so. The building is secure & safe for everyone, also you can place personal things in their room, pictures, ornaments & flowers etc. & the staff will always do their best to accommodate this for you. I would have no trouble at all in recommending this care home! John.
Reply from Toni Heaton, Manager at Wordsworth House Care Centre
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Review of
Wordsworth House Care Centre
from Kim T (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum was in Wordswotth house for 1 year. She loved the place and regarded it as her home. The staff are fantastic. It was home from home for us all , I would put any relative in there as I know the care would be top notch.
Reply from Toni Heaton, Manager at Wordsworth House Care Centre
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Review of
Wordsworth House Care Centre
from Kev M (Son of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Desperate to find a Residential & Dementia Care in East Lancs, we reached out to family & friends and they all strongly recommended Wordsworth House Hapton. Led by the manager & an experienced team of carers, we received expert help & advice how to navigate the complicated process of requesting a transfer.
Within hours of settling mum in she had started a painting session, bingo and booked herself in for nail polishing & a hair stylist. Mum is recovering from several falls at her previous care home and needed 121 care. She got it immediately and started to feel more relaxed, less anxious and even started reading again. Without doubt Wordsworth House is run well and feels like a small village of activities and events. Looking forward to returning soon to see how mum is progressing.
Thank you so much.
Thank you so much.
Reply from Toni Heaton, Manager at Wordsworth House Care Centre
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Review of
Wordsworth House Care Centre
from Theresa B (Sister-in-law of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A wonderful home staff are amazing cannot do enough for the residents lovely caring wonderful home I would highly recommend the food is amazing the rooms are lovely got a lovely garden the residents all look smart clean and tidy
Reply from Toni Heaton, Manager at Wordsworth House Care Centre
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Review of
Wordsworth House Care Centre
from Yvonne M (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Over the last 3 years I have found the staff to be friendly and helpful. They are happy to answer any questions you may have.
The care home is bright and spacious and also as a sunny garden.
You can visit any time of the day or night and you are welcomed.
The care home is bright and spacious and also as a sunny garden.
You can visit any time of the day or night and you are welcomed.
Reply from Toni Heaton, Manager at Wordsworth House Care Centre
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Review of
Wordsworth House Care Centre
from Graham S (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A great home to stay at. Staff are so kind and caring. The food is excellent. The room is great. Lots of activities for the residents. I would recommend Wordsworth House to anyone considering having one of their family being cared for 24/7.
Reply from Toni Heaton, Manager at Wordsworth House Care Centre
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Review of
Wordsworth House Care Centre
from N D (Daughter-in-law of Resident) published on 28 March 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We had looked at a number of residential homes for our mother, Wordsworth House had the best atmosphere and all the team were very friendly from the start. We love the open plan aspect. The accommodation is always clean, without the ‘traditional’ smells that you associate with a care home. Most importantly
our mother is well cared for, enjoys the food and has settled in well. From being lonely, depressed, unkempt and not eating, she has returned to participating in conversations, being interested in the people around her and taking care of her appearance and her meals. No care home will be perfect as they cannot replicate the resident's home - and their home will always be where the heart is, but this home makes an effort to create a homely environment for all.
Reply from Toni Heaton, Manager at Wordsworth House Care Centre
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Review of
Wordsworth House Care Centre
from S H (Daughter of Resident) published on 18 May 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The staff are friendly and caring. They look after my mum extremely well.
Reply from Wordsworth House Home Manager, Home Manager at Wordsworth House Care Centre
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Review of
Wordsworth House Care Centre
from C C (Husband of Resident) published on 16 May 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My wife was discharged from the hospital on the 29th of April 2021 to Wordsworth House for discharge to assessment. At the time she was refusing food, drink and medication. The assessment indicated that her Alzheimer's had become severe and that home care was not appropriate. She was admitted within
two days. The staff had her back on her feet, eating, drinking and taking her medication. I have total admiration for the staff, they are committed to the care of my wife and show her love within the limits of a care home. She is happy and content. Staff are truly dedicated and understanding.
Reply from Wordsworth House Home Manager, Home Manager at Wordsworth House Care Centre
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Review of
Wordsworth House Care Centre
from Gordon S (Resident) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very comfortable. Very friendly.
Reply from Wordsworth House Home Manager at Wordsworth House Care Centre
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Review of
Wordsworth House Care Centre
from Marion T (Resident) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall, my stay here is good and I have no issues. More activities throughout the day.
Reply from Wordsworth House Home Manager at Wordsworth House Care Centre
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Review of
Wordsworth House Care Centre
from A B (Daughter of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A lovely home with caring staff who are always friendly and helpful.
Reply from Wordsworth House Home Manager at Wordsworth House Care Centre
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Review of
Wordsworth House Care Centre
from Brian K (Respite Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I think that my experience at Wordsworth House over the six weeks I have stayed following discharge from hospital has been absolutely excellent. I would definitely come back if I needed to go into a carehome again. The meals are superb. I will miss the cooking from there. All the staff especially one
team member and the residents were excellent. I can't fault anything.
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Review of
Wordsworth House Care Centre
from C L (Son of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I have no issues to report regarding the home and communication is okay and staff are generally friendly and helpful. The room my dad has is a little tired and could do with modernising with more service-user friendly equipment. My dad feeds back to me that food isn't great and staffing levels need
to improve. However, I am not sure how accurate this is due to his health decline.
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Review of
Wordsworth House Care Centre
from P B (Son of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent in all aspects.
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Review of
Wordsworth House Care Centre
from Brian W (Husband of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always found the staff very caring, always most helpful.
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Review of
Wordsworth House Care Centre
from Stephen R (Son of Resident) published on 24 February 2021 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Whilst my mother has dementia, she is happy and loves her carers, also with her challenges, she is actively involved in social activities. My mother also has a good varied diet, again due to her illness, she is supported on a one to one basis at mealtimes. With her condition, she is treated with love,
support and dignity and comes across as happy.
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Review of
Wordsworth House Care Centre
from Julie C (Daughter of Resident) published on 22 February 2021 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum suffers from middle-stage Alzheimer's disease. She is unable to care for herself safely and so lived with me and my family following my dad's death. Recently, she had a stroke which took away all her mobility which subsequently meant I was no longer able to care for her in my home. I chose Wordsworth
House after viewing many residential homes. The home has a pleasant relaxing homely feel. I have no regrets over my choice. The last year has been very challenging with the lockdown. Fortunately, we had 3 or 4 weeks of daily visits with Mum before lockdown restrictions. During this time, I got to know some of the staff quite well. I found them all kind, friendly and genuinely caring for all their residents. To have Mum in residential care and feel that she is cared for with dignity, respect and compassion and is safe and well, means the world to me and my family.
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