Care Homes Owned by Brecon Care in Blaenau Gwent

Romie

We can't thank the team enough for the exceptional care they have given to my Nan. From the moment she arrived, it was clear that every member of staff genuinely cares about the wellbeing, comfort, and dignity of the people they look after.

The team have been unbelievably kind, patient, and attentive - not just to my nan, but to our whole family. They keep us informed, reassure us when things feel overwhelming, and always make sure nan is treated with the gentleness and respect she deserves. The atmosphere in the home is calm, warm, and compassionate, and it has brought us so much peace knowing she is in safe hands. The activities on offer have been second to none, she even appeared on the news holding a monkey.

In these final stages of her life, their support has meant more than words can say. The staff go above and beyond, showing not just professionalism, but real humanity. We will always be grateful for the love and dignity they have shown nan during such a precious time.

I have nothing but praise for the staff at Bridge House. They have treated my mother with respect and dignity. The atmosphere is homely and welcoming.

From the moment I very first visited pen y bont for mum I knew it was the home for her ,everyone is very engaging happy & just a it's just a lively place to be, all residents have a smile on there faces bless them !! Always something going on wheather it be activities or on site singers to off site trips.. all staff are super friendly/lovely & super caring..my mum is very happy with her care & friendships she's made

Dad has settled in so well, he loves all the entertainment that is on offer and appears to join in with it all. It has definitely made a vast improvement to his quality of life and put our minds at ease. Knowing that he is happy and being cared for to a high standard has taken a big weight off our shoulders. The staff are all professional and friendly to both Dad and us his family. Hopefully he will have many happy years here.

We wouldn't hesitate to recommend Pen Y Bont Nursing Home.

We are very happy with the care. My sister-in-law has only been in Bridge House for a month, initially just for respite, she felt so comfortable, safe and content that she wishes to stay there permanently. The staff are very good with her and she says the food is lovely and if there is a meal she doesn't like they will always give her an alternative meal.

The management are very approachable and friendly and are open to suggestions to improve my mother's care.

My Mum is extremely happy at Pen-y-Bont. She is well cared for and kept very busy with the daily entertainment programme. She has made lots of new friends, which is wonderful, as she is very sociable. The staff are very friendly, kind and helpful. We are very happy with the care Mum receives.

The team here has looked after my Dad for years and knows exactly how to keep him happy and content. He knows the staff's voices and this makes everything much easier for him. I can't thank them enough for the care and patience they have.

As for laundry, it is clean but unable to buy pleated skirts as the laundry person puts them in the drier, have asked not to put them in the drier as pleats come out and underwear not white must be mixed with colours. Some good carers but occasionally have found my Mum wet think Mam could be encouraged to use the toilet more often, have spoken to the manager and hopefully this will be rectified.

My Mother has resided here for the last 3 months. I cannot fault the staff or services provided. They have put my mind at ease with her care and I know she's in a safe environment where she wasn't previously, the staff are always helpful and go out of their way to make Mum's stay a good one.

Management and staff are very helpful and informative. My brother is treated with respect and dignity throughout his stay. Very happy with Pen-y-Bont Care Home.

It was very upsetting for Mum and me when she had to go into care. After a few weeks, Mum settled in lovely. She said she felt happy, contented and safe. The management and staff are very caring and considerate. Nothing is too much trouble. There is a lovely atmosphere there, and we, as a family, are always made welcome. The home is clean, and Mum always looks very lovely. Lots of laughter. Highly recommended!

I was very impressed with the efficiency of the management and carers are very caring. Also loads of activities throughout the week.

since my mother has been here we can not fault the caring staff and management for everything they do for Mam. Mam is quite happy and content and it gives us peace of mind.

I have found both management and staff friendly and helpful. They provide help and support to the residents and visitors and answer any questions I may have. It is always clean and tidy. The garden is a lovely space to sit weather permitting. Entertainment is provided most days along with activities. There are excursions twice a month for those who are able to go. Hairdresser weekly visit. All satisfactory.

Very friendly, helpful team not only for residents but family as well.

The social media page that the care home runs is also a great way of keeping up to date with activities and seeing family members enjoying themselves.

Management and staff all very helpful and understanding. The way in which they have dealt with myself, my mother and grandmother have made it much easier to deal with the difficult and wrenching decision to place my grandmother in a care home. Even while undergoing a change in management, the service was exemplary and without hassle.