Danforth Care Homes in Surrey | 1 Care Home

Review of
Orchard Manor
from C J (Daughter of Resident) published on 11 August 2025

Submitted via Website • Report

Overall Experience

My Father has been a full time resident at Orchard Manor since February 2024, it didn't take him long to settle in and that was all to do with the wonderful staff, who are amazing, caring and absolutely treat all the residents with respect and wonderful care.
His days are now filled with great activities,

whether that is his daily exercises, trips out, visiting entertainers, enjoying the sunshine in the lovely outside spaces, and not to mention he has now got his appetite back and seems much more healthier after now enjoying 3 cooked meals a day.
I have peace of mind that he is being well looked after, and is safe.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you so much for your kind words and for taking the time to share your father's experience at Orchard Manor. We're truly delighted to hear how well he has settled in and how much he's enjoying the activities, meals, and outdoor spaces. Our team works hard to ensure every resident feels at home, cared for, and respected, so your feedback means so much to all of us. It's especially heartening to hear that his health and appetite have improved, that's exactly what we strive for. Thank you again for your trust and support

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Review of
Orchard Manor
from Jackie M (Daughter of Resident) published on 28 July 2025

Submitted via Website • Report

Overall Experience

My mother reluctantly went into Orchard Manor for respite care however after the initial month our family decided that this was the best place for her as she was healthier happier and safer than she had been at home. This was in the most part due to the lovely caring staff not to mention the great facilities

inside the home and lovely gardens outside. I know my Mum would have preferred to live her twilight years in her own home however as this proved to be impossible Orchard Manor is the next best thing.

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Review of
Orchard Manor
from Simon M (Son of Resident) published on 23 July 2025

Submitted via Website • Report

Overall Experience

My mother was in another care home prior to moving her to Orchard Manor. The difference in the two is night and day in terms of the surroundings, food, staff and most of all, the constant engagement and activities on offer to the residents. I cannot speak highly enough of Orchard Manor.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you so much for your kind words. We're truly grateful you took the time to share your experience. It means a great deal to us to know that your mother is happy and thriving here at Orchard Manor. Our team works hard to create a welcoming, engaging, and supportive environment for all our residents. Thank you.

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Review of
Orchard Manor
from Kim B (Daughter of Resident) published on 21 July 2025

Submitted via Website • Report

Overall Experience

We have recently moved our mum here from a previous care home. The difference in Orchard Manor is, as they say, like night and day.
Whilst mum's dementia is deteriorating, and I know she can be a little 'difficult, ' the staff are amazing and so caring.
The home itself is very modern, bright and breezy,

and her room is lovely, leading out onto a garden and patio area. It feels more like a hotel than a care home.
What we like is that the residents are mixed and she is not restricted to a 'dementia' floor. The fees are very reasonable compared to where she was, and includes a weekly hairdressing appointment and any Chiropody she needs.
Everyday they have a full programme of activities, and many weekly outings.
My mum was hardly eating before, but as the food on offer is so good, she has found her appetite again. She especially likes the chocolate trolley, and the afternoon tea and cake!
All in all we are very happy she is here and wish we had found Orchard Manor sooner.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you so much for your wonderful review. We're absolutely delighted to hear that your mum has settled in well at Orchard Manor and that the difference has been so noticeable for both of you.It's lovely to know that our team's care and compassion are making a positive impact. Creating a homely, dignified, and joyful environment is at the heart of what we do, so hearing your mum is enjoying her room, the garden, and even has her appetite back, especially for chocolate and afternoon tea!We're also pleased you've found value in the variety of activities, the inclusive approach to care, and the little extras like hairdressing and chiropody, which we know can make a big difference.Thank you again for your kind words and trust in us

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Review of
Orchard Manor
from S T (Daughter of Resident) published on 17 July 2025

Submitted via Website • Report

Overall Experience

Orchard Manor is I believe one of the best care homes I have visited . All the staff generally care about the residents staying there. Their commitment and dedication to making OM a 'home away from home ' is outstanding . Their daily activities keep the residents happy and occupied . Visits from outside

providers/entertainers is clearly thought about and caters for everyone's taste. Residents are well looked after and there is a genuine happy atmosphere in the care home. Staff are led by an excellent Manager which makes for a very happy , professional team working there . You feel a general warmth and welcoming atmosphere arriving at OM, from the lady at reception through to the housekeeping team . Their daily activities staff are incredible , well done to you all. I could not wish for a better place for my father to be residing at. I am also always made to feel very welcome to have lunch with my father at any visit . A pleasure to visit when I can .

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Review of
Orchard Manor
from Shirley-Ann W (Daughter-in-law of Resident) published on 11 July 2025

Submitted via Website • Report

Overall Experience

Orchard Manor made moving my lovely mother-in-law closer to us such a seamless process, they were all set and ready to attend to her needs and make her feel right at home. And that was the thing, it felt like a home from the moment we set foot inside, and we have seen a few. There is kindness and care

to make every resident feel valued and cared for, unique and understood with swift action when needed. I have heard the manager say that the staff work in what is their home (the residents), and it feels like that, like one family, living in beautiful spacious surroundings in a quiet natural rural setting with trees and birds outside the window, as well as activities. As ever, it all comes down to individual staff members who really go the extra mile, whether that's care, getting the right bed set up, cleaning, laundry, meals, or going into the garden together. They take the time to get to know her and her sense of humour, and that means a lot. Thank you all.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you so much for your heartfelt words. We're truly touched to hear that your mother-in-law's move felt seamless and that Orchard Manor already feels like home. Our team is dedicated to creating a place where every resident is valued, understood, and supported, it means so much to know that this has come across. We're grateful for your trust and so pleased she's settling in well.

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Review of
Orchard Manor
from Lesley R (Daughter of Resident) published on 11 July 2025

Submitted via Website • Report

Overall Experience

Dad has been at Orchard Manor since the beginning of May 2025. Everyone who visits say it's like a 5 star hotel not just in the lovely surroundings but the level of care. So in dad's words when I asked if he was happy "they are fantastic here, they can't do enough for me" then I said how are you, his

reply "I'm pretty great!" Dad has Alzheimer's and is happy, well cared for and feels safe. He joins in with the excellent timetable of events too.
Would highly recommend!

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your lovely words. It's heartwarming to hear how happy and well cared for your dad feels, and his words truly mean the world to us. We're so pleased he's enjoying life at Orchard Manor and taking part in the activities too!

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Review of
Orchard Manor
from Jo W (Daughter of Resident) published on 11 July 2025

Submitted via Website • Report

Overall Experience

Both my parents are at Orchard Manor and have been for nine months now. I've been very pleased with the care they both receive. They have different needs and are treated as individuals, but also as a a couple. They have rooms next to each other and generally have their meals together. The staff have

gotten to know my parents individual ways and have always been friendly and supportive.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for taking the time to share your experience. We're so pleased to hear that your parents are receiving the personalised care they deserve. We're so pleased they've made Orchard Manor their home, and we're grateful for your trust in us. It's a privilege to care for them both.

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Review of
Orchard Manor
from Richard M (Son of Resident) published on 11 July 2025

Submitted via Website • Report

Overall Experience

I chose to place my mother in Orchard Manor in April 2025 having visited several other care homes in my local area. After my first visit to the home I came away feeling that there was something different about the home. There is a genuine feeling of care, that it is the residents home and the staff

fully respect this. This leads to a culture where the residents have a voice, and their voice is heard. There is a very strong sense of family, where everyone is equal and are all cared for equally. I too really like the fact that there is no 'dementia unit' or 'dementia floor' and that those with dementia are cared for 'alongside everybody else'. My experience of this is that there is no feeling of division or 'us and them' in the home. This has a very positive effect. I have never felt this is any other care home ~ and I have been to quite a few. There is a lot more I could say, but just to add, the staff are outstanding and to me, Orchard Manor is exceptional.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you so much for your thoughtful and kind words. We're truly touched by your feedback and so pleased that you've felt the warmth and inclusivity we strive for at Orchard Manor. It means a lot to us to hear that our approach has made a difference to you and your mother.

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Review of
Orchard Manor
from Sylvia S (Daughter of Resident) published on 9 July 2025

Submitted via Postal Card • Report

Overall Experience

Mum went in for 2 weeks respite and thoroughly enjoyed her stay. She has severe mobility issues but apparently she gained confidence and was able to walk a few steps using the zimmer frame. She loved the entertainment and was looked after very well by the very caring team, she can't wait to go back

for a second visit!

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review. I am so pleased Mum enjoyed her 2 week respite stay with us. We will look forward to welcoming mum back again soon.

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Review of
Orchard Manor
from Alex P (Daughter of Resident) published on 14 May 2025

Submitted via Website • Report

Overall Experience

After an initial period of respite care last year, my Dad moved to Orchard Manor as a permanent resident earlier this year. It's a huge adjustment for everyone, but I am so pleased to have found Orchard Manor. The rooms are lovely, the communal areas are spacious and comfortable, there is a beautiful

garden and an amazing range of activities laid on for the residents every day. I also like the fact that people with dementia are cared for alongside everybody else, and have the same access to the building and activities. But by far the most important thing is the carers and staff. The management team were so supportive and helpful during the transition out of hospital, they go to incredible efforts to put on the activities and wonderful special events (like performances, bake sales and themed BBQs), and the day-to-day level of care is wonderful. I have witnessed some beautiful examples of caring, that have been very touching - I feel very lucky and confident my Dad is in good hands.

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Review of
Orchard Manor
from E D (Daughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

My mum has advanced dementia and went into respite for the first time. My mum enjoyed it, she was well taken care of, the environment allowed her to wander safely and there was gardening and a lot of activities available.
Staff were kind and helpful and her room was really clean and well designed.l

was worried about her going into respite but it went well and we are really thankful to all the staff.
I would definitely recommend this home.

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Review of
Orchard Manor
from Madeleine L (Respite Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

Very good respite stay. Only complaint it was noisy at night, sounds of furniture being moved in floor above. Night carers talking loudly to each other and doors slamming.

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Review of
Orchard Manor
from G C (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

In the four months that my mother has lived at Orchard Manor she has become far more sociable. Physically she has improved greatly with daily chair yoga and walking. There is plenty to keep her occupied. She engages well with staff and fellow residents.
She enjoyed a lovely Christmas and has a new

found confidence in many aspects.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased your mother has settled so well at Orchard Manor and is enjoying all the activities available for her to join in with. Thank you.

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Review of
Orchard Manor
from K D (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

I am always delighted to visit Orchard Manor Care Home as I am immediately made to feel welcome. I know that the care that is offered to my mother is of a high quality and I see the lovely relationships that have developed with the many staff there. I love joining in with the activities that are available

and know that my mother takes part on a regular basis through the pictures that I see on the social media page. The care home is always lovely and clean and there is a genuinely fun atmosphere. I would highly recommend this care home.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased your mother has settled so well at Orchard Manor. Thank you for your kind words about the fantastic staff, the whole team pride themselves on delivering outstanding care and offering a warm, friendly and welcoming environment for all visitors. Thank you.

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Review of
Orchard Manor
from G M (Wife of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My husband came into the care home with dementia in 8 months ago. He and I have both been treated with the upmost respect and the staff are amazing. They all understand the quirks of my husband and encourage him to join in the numerous activities but leave him in peace if that what he wants that day.

The food is amazing as I have sampled many a time, including Christmas and New Years Eve dinner. As a partner, I am allowed to come and go as much as I like, which makes me feel special. The staff helped me get through the difficult time of putting my husband in care in the first place, phoning me every day when I was an emotional wreck. I can not thank them enough!

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased your husband has settled so well at Orchard Manor. Thank you for your kind words about the fantastic staff, the whole team pride themselves on delivering outstanding care and offering a warm, friendly and welcoming environment for all visitors. Thank you.

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Review of
Orchard Manor
from Anne R (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My mother joined the Orchard Manor family last March. She has and continues to be beautifully cared for. The delightful staff are aware of individual needs and likes. Each member of staff whether from the care, housekeeping, catering team etc constantly maintain an extremely high standard.
Family

and friends are included in all celebrations. All the Christmas events were amazing.
My mother continually tells me she could not be in a better place and I totally agree.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased your mother has settled so well at Orchard Manor and you all are enjoying the fantastic events and activities Orchard Manor has to offer.

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Review of
Orchard Manor
from C C (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

My father has been at Orchard Manor for 11 months, he is very happy there. The facilities in the rooms are excellent and the rooms are nice and airy. The bathroom is fully ensuite with a walk in shower. The lounges are warm and inviting and the staff arrange a number of different activities each day,

everything from balloon tennis to cookie making to a harpist coming in. They have a very wide range of activities arranged by the dedicated activities team and if I happen to be there when an activity is on I am welcome to join in.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased your father is so happy and settled at Orchard Manor. It is lovely to read how much he is enjoying the fantastic activities Orchard Manor offers on a daily basis. Thank you.

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Review of
Orchard Manor
from M R (Son of Resident) published on 2 October 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been at Orchard Manor for around six months, over this time I have had nothing but positive experiences. The staff have all been helpful, kind and knowledgeable about her likes and dislikes. My mother is very happy at Orchard Manor.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your wonderful review, I am so pleased your mother has settled well at Orchard Manor and is happy. Thank you.

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Review of
Orchard Manor
from N H (Friend of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

I have visited a few times and each time the staff are polite and professional. The home is clean and kept to a high standard. They have a good range of activities and they invited me to join in with chair yoga with my friend, which was lovely and welcoming. I don't know much about the food or value

for money.

Reply from Amy Batchelor, Customer Relations Manager at Orchard Manor

Thank you for your review, I am so pleased you enjoy your visits to Orchard Manor and the wonderful activities available for both residents and their loved ones. Thank you.

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