Care Home Owned by Danforth Care Homes in Surrey

second to none- very understanding and staff were able and willing to talk through and concerns and issues myself and family had.
The environment is superb both inside and out with gardens well tended and welcoming.
The entertainment and activities provided for the residents is very good and we have participated at times as visitors to watch the entertainment and have been made very welcome by staff . We will certainly keep up our contact with Orchard Manor.

good. The residents are also taken out on regular occasions to places of interest which my wife really enjoys. My wife has been in other Care Homes prior to becoming a resident in Orchard Manor and this care home is by far the best and she enjoys the relationship she has with the carers. One very good aspect of Orchard Manor that I am very happy with is the policy of not segregating residents with dementia from all the other residents which I believe works well.

kept me up to date on my husbands wellbeing and any treatment plans in place . I always felt part of the care home family and the staff always took time for a chat and a catch up and sometimes some laughs which made visiting a pleasure .
Unfortunately my husband lost his battle with Dementia in August I just have to thank the staff for their care and compassion for us both in his final days and for being there for me to comfort and reassure me in those difficult hours. I couldn't have done it without them .

and he is not restricted to an area so can move freely anywhere in the home.
The Staff are lovely and the make a very big effort to do bbq and other family days.
I am very happy with the care given , he is always well dressed and groomed, and his room is spacious modern and very clean.

and cannot describe just how much her quality of life improved. She even embraced some of the activities, engaging with residents and visitors. The care, kindness and patience shown by the all the staff, from carers to all the other internal staff was second to none. It allowed us as a family to spend enjoyable time with mum and make some precious memories.
I would not hesitate to recommend this home to anyone, they truly are welcoming and attentive and we are forever grateful for the kindness showed to mum.

one priority.
Dementia is tough on the family, but I have found peace knowing my Mum is in safe hands, which has change my life and lifted all the weight from my shoulders. Forever grateful to the Orchard Manor magic. X

all the residents really well and have built a really friendly team.

Orchard Manor regularly put on both outdoor and indoor events, mainly based on foods from around the world, which both residents and family members can enjoy. We were worried when my mother-in-law first went to Orchard manor, as she had lost weight and would sometime turn away food, which has all changed over the past year.

We are really pleased and I would highly recommend Orchard Manor.

looking for excellent care for their elderly loved ones.

The residents go out on excellent day trips, have singers visiting and varied activities so there is something for everyone.

Moving my elderly Mum was the best decision I have ever made, and to see my Mum so happy makes me so happy.

Visiting her is lovely as she has things going on all the time, and has lots to talk about.

homes for respite care with another parent, I also love that the staff have remained constant throughout her time at Orchard Manor, something that helps her feel settled and rooted. On a good 'mum' day she tells me she is very happy where she lives! Knowing that mum is safe, clean and fed is such a relief when we her family had reached the end of our ability to deal with her ourselves.

whether that is his daily exercises, trips out, visiting entertainers, enjoying the sunshine in the lovely outside spaces, and not to mention he has now got his appetite back and seems much more healthier after now enjoying 3 cooked meals a day.
I have peace of mind that he is being well looked after, and is safe.

inside the home and lovely gardens outside. I know my Mum would have preferred to live her twilight years in her own home however as this proved to be impossible Orchard Manor is the next best thing.

and her room is lovely, leading out onto a garden and patio area. It feels more like a hotel than a care home.
What we like is that the residents are mixed and she is not restricted to a 'dementia' floor. The fees are very reasonable compared to where she was, and includes a weekly hairdressing appointment and any Chiropody she needs.
Everyday they have a full programme of activities, and many weekly outings.
My mum was hardly eating before, but as the food on offer is so good, she has found her appetite again. She especially likes the chocolate trolley, and the afternoon tea and cake!
All in all we are very happy she is here and wish we had found Orchard Manor sooner.

providers/entertainers is clearly thought about and caters for everyone's taste. Residents are well looked after and there is a genuine happy atmosphere in the care home. Staff are led by an excellent Manager which makes for a very happy , professional team working there . You feel a general warmth and welcoming atmosphere arriving at OM, from the lady at reception through to the housekeeping team . Their daily activities staff are incredible , well done to you all. I could not wish for a better place for my father to be residing at. I am also always made to feel very welcome to have lunch with my father at any visit . A pleasure to visit when I can .

to make every resident feel valued and cared for, unique and understood with swift action when needed. I have heard the manager say that the staff work in what is their home (the residents), and it feels like that, like one family, living in beautiful spacious surroundings in a quiet natural rural setting with trees and birds outside the window, as well as activities. As ever, it all comes down to individual staff members who really go the extra mile, whether that's care, getting the right bed set up, cleaning, laundry, meals, or going into the garden together. They take the time to get to know her and her sense of humour, and that means a lot. Thank you all.

reply "I'm pretty great!" Dad has Alzheimer's and is happy, well cared for and feels safe. He joins in with the excellent timetable of events too.
Would highly recommend!

gotten to know my parents individual ways and have always been friendly and supportive.

fully respect this. This leads to a culture where the residents have a voice, and their voice is heard. There is a very strong sense of family, where everyone is equal and are all cared for equally. I too really like the fact that there is no 'dementia unit' or 'dementia floor' and that those with dementia are cared for 'alongside everybody else'. My experience of this is that there is no feeling of division or 'us and them' in the home. This has a very positive effect. I have never felt this is any other care home ~ and I have been to quite a few. There is a lot more I could say, but just to add, the staff are outstanding and to me, Orchard Manor is exceptional.