Care Homes Owned by M&B Care Group Ltd in Hampshire

My friend went to this care home last week. At first there were mixed feelings, as this place had inadequate reviews last year from CQC. However, a week on and yesterday was my friend's 96th birthday. The staff have been amazing. They are friendly, caring and very accommodating. They made a cake for her. All the residents joined in blowing up balloons, singing to her ect. They made the day soo special very happy with the overall experience

Sometimes communication was a little broken and we were not told that my father needed certain items until we were at the home, whereas if we'd had a text or email we could've purchased these items and brought them over as sometimes the journey (especially during the summer) up to the care home can be a little adventurous as there is only one road to and from the island.

Thank you all so much.

We moved my father to Cheybassa Lodge after the death of my mother, who had been his carer. He had previously had brief stays in other homes for respite care but had been unhappy there. In contrast to this my father settled quickly into life at Cheybassa Lodge and enjoyed his time there. Sadly his health failed and he passed away peacefully at Cheybassa Lodge, having received compassionate care from the staff to make his final days peaceful and comfortable. In contrast to the previous places my father had stayed in, the staff at Cheybassa Lodge made an effort to get to know my sister and me, as well as my father - it felt like they cared about the whole family, not just my dad. Nothing was too much trouble for the staff and from my perspective, it was a pleasure to phone the home for a progress update - it felt more like ringing other family members for a chat. I’d recommend Cheybassa Lodge as a friendly, caring place, with a personal touch.

The care home manager is communicative, helpful and considerate in all respects, and balances well her duty of care to the residents with the wishes of their family members and visitors. The home is small, intimate, cosy and the staff are excellent in their care of the residents, with great consideration shown to their general health and mental health.

The staff and management were very welcoming and supportive when my mother arrived, introducing her to all the resident. Having lived independently until she was 99, this was a big change, but she adapted well, joining in with activities and eating well. Her room was one of the smaller ones, but she had all her pictures on the walls and trinkets dotted around the room. She found it very comfortable. Visitors were always welcomed and given tea or coffee, and the staff took Mum out if I was away. Cheybassa is in an excellent location. Mum's mediation and care were well managed, and the staff cared for her right to the end of her life in a very caring and understanding way.

A very cosy, charming rest home. Nothing is too much trouble for the residents, staff very obliging, will go to any length to please and help residents with their daily needs. Food is never any trouble and the staff will cook a different meal if required daily. Very happy with the care provided for my Aunt.

My 97-year-old aunt spent the last year of her life at Cheybassa Lodge, a year that she greatly enjoyed. She had lived at her previous house for 55 years but when she died she considered Cheybassa to be her home. She was shown immense kindness and treated with great dignity by the staff, something which continued right up to her death. Living some way from the home, and not being able to visit frequently, it was very reassuring to know that she was being cared for so well. I consider that my aunt was very fortunate to have spent her last months at Cheybassa Lodge.

Cheybassa Lodge provided a home from home environment in which my mother felt safe and thrived. She enjoyed the food and individualised support in respite and as a resident that enabled her to relax and take part in activities. The home is extremely clean and welcoming to visitors with bedrooms that are well kept. The staff showed genuine affection and personalised care when tending to her needs. I am grateful to have found a place for my mother to live, which provided the levels of medical support, personal care and companionship that she needed.

When needed they look after and support him very well.

My husband was treated with kindness and compassion which helped him to settle very quickly. I wouldn't hesitate to bring him to stay again.

Lavender House is very homely and has a good garden to relax in. When visiting the staff are very helpful and friendly and always make you feel at home.

I am very impressed with all of the services and care that my mother in law is receiving. She is very happy at Lavender House so many thanks to the staff and management.

My aunt is happy and content, most of the time! The home is introducing new trips out next year. I am confident in her care home.

We are always made very welcome and nothing is a trouble to them. Staff are always available to listen.

The only other thing I can say is a premium brand of lager don't do care homes but if they did they would be like this one.

I consider the standard of care as excellent.

I couldn't be happier knowing that when I leave he is in safe and loving hands. I couldn't wish for anything more.

Absolutely excellent in every way.

Deciding on a care home for Mum was probably the hardest decision we have ever needed to make. Worrying whether she would settle, and concern over the care she would receive. From day one, we knew we had made the right decision in choosing Lavender House, and feel that we now have a huge extension to our family! The staff are always welcoming, inclusive and caring, treating all of the residents with the dignity and respect they deserve. Mum is so happy and content, and most importantly safe. The staff are always on hand to help with any requests and welcome us at any time of the day or night. Lavender House provides such a happy environment for residents and their families. There are not enough words to thank the manager and her team for their amazing care and dedication, and we feel so grateful to have found them.