Care Home Owned by Pinnacle Care Homes in West Sussex
Only the locations & reviews in West Sussex for Pinnacle Care Homes are showing below.
View the details of all 3 locations (with 97 reviews) owned by Pinnacle Care Homes
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Pinnacle Care Homes Locations in West Sussex (1)
The Heathers
56 reviews
162 - 164 Salvington Road, Durrington, Worthing BN13 2JU
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Physical Disability
- Visual / Hearing Impairment
- 25 Rooms
- from £1,200 / week
Other Care Groups you may be interested in:
Pinnacle Care Homes Reviews in West Sussex (56)
Reviews posted for members of Pinnacle Care Homes
Review of
The Heathers
from Michael S (Respite Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very good. Everyone is very helpful and meets all my needs. Warm and friendly stay. Good food and a comfortable room. All care is taken to make you feel at home. Warm and friendly, a good stay.
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Review of
The Heathers
from G B (Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Good care to me.
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Review of
The Heathers
from Pamela S (Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am quite happy with the facilities available to me. I feel safe and cared for.
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Review of
The Heathers
from John M (Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very very good.
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Review of
The Heathers
from E J (Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are very good. The food is very good. We are very well looked after.
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Review of
The Heathers
from Maire V (Wife of Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care my husband received in The Heathers was second to none. Fantastic - nothing was too much trouble. I can't thank them enough. Cannot comment on value for money as we were funded by NHS/local authority.
Reply from Lara Swan, Area Manager at The Heathers
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Review of
The Heathers
from S R (Daughter of Resident) published on 9 March 2023 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Mum was only meant to be here for 6 weeks but sadly passed away. The room my mother had was dark, dirty, and smelly with old furniture which they had tried to fix with black tape. I have photos to show the disgusting state of this home and text messages from my mother in which she felt unable to speak
out, with the manager being unapproachable and not well suited to the care she should be providing. Mum also had social services involved which was raised by a nurse. They forgot on more than one occasion to book transport for my mother's chemo treatment and on one occasion a member of staff took her in their car which wasn't suitable due to spinal and bone cancer. Told my mum off for not eating after chemo and saying it's all in her mind. Almost giving her the wrong medication, this also happened more than once. Mum was bed bound and the curtains were still closed when we arrived in the afternoon.
Reply from Lara Swan, Area Manager at The Heathers
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Review of
The Heathers
from L D (Daughter of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I am struggling to understand the positive reviews for this care home (which don't tally with the reviews left elsewhere).
My mother was transferred to The Heathers today from Worthing Hospital, for the purpose of assessment care (temporary - 6 weeks). The conditions at The Heathers were very poor
My mother was transferred to The Heathers today from Worthing Hospital, for the purpose of assessment care (temporary - 6 weeks). The conditions at The Heathers were very poor
indeed and I felt my mother would not be safe or well looked after there. She became distressed on arrival. The place was in a poor state, it smelled terrible, it was noisy, cramped, shabby, and I saw a number of health and safety issues. It appeared dirty and unkempt.
The carpet was disgusting, the one in the room allocated to my mother was filthy with dark brown stains. There was no room to turn the wheelchair, and insufficient space to safely access the wash basin or easy chair (which was also filthy) by wheelchair or zimmer frame. There are too many concerns to mention. In 2018 a CQC inspection revealed a number of issues. We left immediately.
The carpet was disgusting, the one in the room allocated to my mother was filthy with dark brown stains. There was no room to turn the wheelchair, and insufficient space to safely access the wash basin or easy chair (which was also filthy) by wheelchair or zimmer frame. There are too many concerns to mention. In 2018 a CQC inspection revealed a number of issues. We left immediately.
Reply from Lara Swan, Area Manager at The Heathers
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Review of
The Heathers
from June H (Daughter of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
My Mother was only in this care home for 3 weeks but that was enough, social services were involved so we could not just move my mother out. I thought that this care home on the whole was poor, the room my mother was in seemed old-fashioned with old furnishing and bedding, the only good thing is that
it was cleanish. The staff were average but they didn't really make you feel welcome, even my elderly poor mother. We used to be ushered out before supper time and I think that the reason was this! One evening we were there and supper was a small bowl of soup, (no bread or rolls) and a small pot/yoghurt pudding. Shameful. My Mother was not happy here and we think that
it made her worse. I would not recommend The Heathers in Worthing at all.
it made her worse. I would not recommend The Heathers in Worthing at all.
Reply from Lara Swan, Area Manager at The Heathers
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Review of
The Heathers
from Rosemary G (Daughter of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The level of care and dignity my parents have experienced at The Heathers is exemplary. My father passed away on 29/10/2022 aged 90. His care and provision of help during this time, was above and beyond any requirements. His passing was peaceful. My mum has been supported so well after his passing and
she is being looked after physically and holistically. My mum and all our family are so glad she is a resident at The Heathers, it is our peace of mind.
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Review of
The Heathers
from Mary W (Respite Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am satisfied with the treatment I have received at The Heathers care home and have no serious criticisms, having spent three weeks here.
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Review of
The Heathers
from P M (Respite Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A welcoming, caring, friendly and well-run care home. The staff are a credit to the company, excellent catering. A very satisfactory stay.
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Review of
The Heathers
from G H (Resident) published on 25 February 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My appointment has been 5-weeks of enjoyment, and the food has been excellent. I shall certainly recommend the home to friends.
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Review of
The Heathers
from M C (Resident) published on 15 February 2021 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very good.
I'm happy here.
I'm happy here.
Reply from Lara Swan, Area Manager at The Heathers
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Review of
The Heathers
from R W (Resident) published on 12 February 2021 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Welcomed and made comfortable. Valuable facilities and kindness. Every member of the staff is very kind and answered to my needs. I have been confined to my room, but still, feel included and cared for. The food is excellent and varied. I would recommend this home to everyone. Absolutely first class
in every respect.
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Review of
The Heathers
from P H (Resident) published on 26 May 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been very satisfied with my stay at The Heathers. Very helpful and caring staff. Thank you.
Reply from Lara Swan, Area Manager at The Heathers
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Review of
The Heathers
from G S (Resident) published on 20 May 2020 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I did not like having to use a unisex toilet. The staff was all very kind.
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Review of
The Heathers
from J B (Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very good.
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Review of
The Heathers
from Julia R (Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
I was surprised to be sent here by the hospital. I appreciated having my laundry done.
Reply from Lara Swan, Area Manager at The Heathers
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Review of
The Heathers
from J H (Resident) published on 6 March 2020 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I found the staff excellent and the food.
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