The Heathers, Worthing, West Sussex

The Heather's is a modern adapted care home that aims to deliver high quality, person-centred care and support. The Heather's offers full-time residential care, respite care and a day care service, which includes a daily choice of nutritious meals, refreshments and a program of activities that are both fun and stimulating in a warm, social and safe environment.

The home has an experienced management team and all residents can be assured of a plan of care that is developed holistically. This provides a level of care that aims to enhance the health and well-being of residents who reside at the home, on a respite or long-term basis. The home is audited internally on a monthly basis to ensure that a quality service is maintained.

Group: Assured Care Services Ltd

Person in charge: Jaime Daughtrey (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Hearing Impairment & Deafness • Visual Impairment

Admission Information: Pre admission assessment to determine admission. Ages 65+.

Single Rooms: 25

Rooms with ensuite WC: 19

Weekly Charges Guide: Personal Care Single £600 – £600 (These prices are only a guideline, please contact The Heathers to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Heathers: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 The Heathers has a Review Score of 9.5 (9.519)

The Review Score of 9.5 (maximum of 10) for The Heathers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for The Heathers in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.519 for The Heathers is calculated as follows: ( (62 Excellents x 5) + (40 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 108 Ratings = 4.519

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Heathers is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Heathers?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Heathers

  • Resident / Service User
    3
  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Very, very good. Thank you all.

How likely would you be to recommend The Heathers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lara Swan, Area Manager at The Heathers responded to this review on 25 Jul 2017:

Thank you for the lovely feedback!

Excellent care was given and much help with mobility needs.
Very kind and helpful staff.

How likely would you be to recommend The Heathers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lara Swan, Area Manager at The Heathers responded to this review on 15 Jun 2017:

Thank you for your lovely comments!

Everybody at The Heathers has been great. No faults whatsoever. Everybody is kind and helpful. I will miss everybody.

How likely would you be to recommend The Heathers? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Aunty has been extremely well looked after and has improved with your excellent care.
If she needs to come again I know she would be very well looked after.

How likely would you be to recommend The Heathers? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Right from the first visit when we were viewing the home, we found staff friendly and helpful.
Mother was well looked after for the 12 months she stayed in The Heathers.

How likely would you be to recommend The Heathers? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very pleasant. Staff cheerful and helpful. Good food and plenty of drinks, welcoming any time of the day.

How likely would you be to recommend The Heathers? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The stay has been very happy.

How likely would you be to recommend The Heathers? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband is very well cared for and receives great kindness when he has a bad day. The staff try to help him manage his pain.

How likely would you be to recommend The Heathers? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lara, Area Manager at The Heathers responded to this review on 27 Jul 2016:

I will ask the care Manager to discuss with you how we could improve our programme and I thank you for taking the time in providing positive and constructive feedback.

We moved my mother from another care home where we were concerned about her care. The Heathers is a vast improvement, care staff are much more caring and any problems encountered are swiftly dealt with. I have no hesitation in recommending The Heathers.

How likely would you be to recommend The Heathers? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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