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Care Provided by The Heathers
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Heathers for full pricing details and T&Cs.
Contact The Heathers to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Pinnacle Care Homes
- Private Owned
Person in charge
- Victor (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
Room Information
- Single Rooms (25)
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The Heathers Reviews (58)
8.1
The Heathers has a Review Score of 8.1 (8.136) out of 10, based on 3 reviews in the last 2 years.
Over all time The Heathers has 58 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Heathers
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Review from R G (Daughter of Resident) published on 6 August 2026 Submitted via Website•
Overall Experience
My Mum was a resident of The Heathers for approximately 5 years.
She was very happy there until she passed away.
The transition period from the old owner to the new owner a year ago was a period of adjustment with mainly new staff and inevitable changes.
She was very happy there until she passed away.
The transition period from the old owner to the new owner a year ago was a period of adjustment with mainly new staff and inevitable changes.
The care my Mum received at the end of...
My Mum was a resident of The Heathers for approximately 5 years.
She was very happy there until she passed away.
The transition period from the old owner to the new owner a year ago was a period of adjustment with mainly new staff and inevitable changes.
She was very happy there until she passed away.
The transition period from the old owner to the new owner a year ago was a period of adjustment with mainly new staff and inevitable changes.
The care my Mum received at the end of her life was very person centred , compassionate and I received lots of support too.
Review from Tony G (Son of Resident) published on 6 August 2026 Submitted via Website•
Overall Experience
Our lovely Mum spent her last year at The Heathers and we could not have been happier with the care our Mum received. We found all the staff extremely pleasant and genuinely caring. Mum was always clean and nicely dressed and all of her care needs were met.
The staff were always very nice to...
Our lovely Mum spent her last year at The Heathers and we could not have been happier with the care our Mum received. We found all the staff extremely pleasant and genuinely caring. Mum was always clean and nicely dressed and all of her care needs were met.
The staff were always very nice to anyone visiting Mum, actually the first thing I noticed about The Heathers was how happy the staff were. The activities were brilliant and Mum enjoyed spending time in the communal room socialising with other residents. Communication between the home and us was excellent, we were always made aware of Mum's needs and any queries or concerns resolved quickly.
The staff were always very nice to anyone visiting Mum, actually the first thing I noticed about The Heathers was how happy the staff were. The activities were brilliant and Mum enjoyed spending time in the communal room socialising with other residents. Communication between the home and us was excellent, we were always made aware of Mum's needs and any queries or concerns resolved quickly.
We would absolutely recommend The Heathers to anyone who needs a care home placement. Well done everyone from manager to tea lady and thank you for the care our Mum received whilst she lived at The Heathers.
Review from Teresa A (Daughter of Resident) published on 6 August 2026 Submitted via Website•
Overall Experience
Dad has been a resident for 3 years and very happy with his own room. Staff are brilliant and friendly , with lots of activities for the residents everyday . Home is clean and homely and the food is good.
Dad has been a resident for 3 years and very happy with his own room. Staff are brilliant and friendly , with lots of activities for the residents everyday . Home is clean and homely and the food is good.
Review from E J (Resident / Service User) published on 12 May 2023 Submitted via Postal Card•
Overall Experience
The staff are very good. The food is very good. We are very well looked after.
The staff are very good. The food is very good. We are very well looked after.
Review from John M (Resident / Service User) published on 12 May 2023 Submitted via Postal Card•
Overall Experience
Very very good.
Very very good.
Review from Pamela S (Resident / Service User) published on 12 May 2023 Submitted via Postal Card•
Overall Experience
I am quite happy with the facilities available to me. I feel safe and cared for.
I am quite happy with the facilities available to me. I feel safe and cared for.
Review from G B (Resident / Service User) published on 12 May 2023 Submitted via Postal Card•
Overall Experience
Good care to me.
Good care to me.
Review from Michael S (Respite Resident) published on 12 May 2023 Submitted via Postal Card•
Overall Experience
Very good. Everyone is very helpful and meets all my needs. Warm and friendly stay. Good food and a comfortable room. All care is taken to make you feel at home. Warm and friendly, a good stay.
Very good. Everyone is very helpful and meets all my needs. Warm and friendly stay. Good food and a comfortable room. All care is taken to make you feel at home. Warm and friendly, a good stay.
Review from Maire V (Wife of Resident) published on 27 March 2023 Submitted via Postal Card•
Overall Experience
The care my husband received in The Heathers was second to none. Fantastic - nothing was too much trouble. I can't thank them enough. Cannot comment on value for money as we were funded by NHS/local authority.
The care my husband received in The Heathers was second to none. Fantastic - nothing was too much trouble. I can't thank them enough. Cannot comment on value for money as we were funded by NHS/local authority.
↩Reply from Lara Swan, Area Manager at The Heathers
Many thanks for your review, we appreciate your feedback.
Review from S R (Daughter of Resident) published on 9 March 2023 Submitted via Website•
Overall Experience
Mum was only meant to be here for 6 weeks but sadly passed away. The room my mother had was dark, dirty, and smelly with old furniture which they had tried to fix with black tape. I have photos to show the disgusting state of this home and text messages from my mother in which she felt unable to...
Mum was only meant to be here for 6 weeks but sadly passed away. The room my mother had was dark, dirty, and smelly with old furniture which they had tried to fix with black tape. I have photos to show the disgusting state of this home and text messages from my mother in which she felt unable to speak out, with the manager being unapproachable and not well suited to the care she should be providing. Mum also had social services involved which was raised by a nurse. They forgot on more than one occasion to book transport for my mother's chemo treatment and on one occasion a member of staff took her in their car which wasn't suitable due to spinal and bone cancer. Told my mum off for not eating after chemo and saying it's all in her mind. Almost giving her the wrong medication, this also happened more than once. Mum was bed bound and the curtains were still closed when we arrived in the afternoon.
↩Reply from Lara Swan, Area Manager at The Heathers
We are sorry to hear about the distress to you and your family in this difficult time. When any resident arrives they are given a welcome pack and in there it is documented how to raise a concern, and the complaints procedure is also displayed on the wall. This is because things can be actioned or...
We are sorry to hear about the distress to you and your family in this difficult time. When any resident arrives they are given a welcome pack and in there it is documented how to raise a concern, and the complaints procedure is also displayed on the wall. This is because things can be actioned or sorted out when the resident is in the home so the best care can be given and the person is comfortable in their surroundings. The home has a registered manager and a senior manager listed. Then, they can be approached or emailed if a family or resident feels they need help approaching the manager, or a meeting can be held with the manager and the registered or Senior Manager. The home also has a linked social worker who would have met with the resident whilst at home. The issue with hospital transport was with hospital transport, and the home tried to facilitate transport to support. So that you know – the manager has taken on board positively the comments to ensure improvements are made.
Review from L D (Daughter of Resident) published on 30 January 2023 Submitted via Website•
Overall Experience
I am struggling to understand the positive reviews for this care home (which don't tally with the reviews left elsewhere).
My mother was transferred to The Heathers today from Worthing Hospital, for the purpose of assessment care (temporary - 6 weeks). The conditions at The Heathers were very...
I am struggling to understand the positive reviews for this care home (which don't tally with the reviews left elsewhere).
My mother was transferred to The Heathers today from Worthing Hospital, for the purpose of assessment care (temporary - 6 weeks). The conditions at The Heathers were very poor indeed and I felt my mother would not be safe or well looked after there. She became distressed on arrival. The place was in a poor state, it smelled terrible, it was noisy, cramped, shabby, and I saw a number of health and safety issues. It appeared dirty and unkempt.
My mother was transferred to The Heathers today from Worthing Hospital, for the purpose of assessment care (temporary - 6 weeks). The conditions at The Heathers were very poor indeed and I felt my mother would not be safe or well looked after there. She became distressed on arrival. The place was in a poor state, it smelled terrible, it was noisy, cramped, shabby, and I saw a number of health and safety issues. It appeared dirty and unkempt.
The carpet was disgusting, the one in the room allocated to my mother was filthy with dark brown stains. There was no room to turn the wheelchair, and insufficient space to safely access the wash basin or easy chair (which was also filthy) by wheelchair or zimmer frame. There are too many concerns to mention. In 2018 a CQC inspection revealed a number of issues. We left immediately.
↩Reply from Lara Swan, Area Manager at The Heathers
The Heathers has informed me that you did not use any facilities at the Heathers, unfortunately, you did not speak to any of the team at home or management about your concerns and walked in at out of the home. The manager would have liked to of spoken to you but you left. Previous views are based...
The Heathers has informed me that you did not use any facilities at the Heathers, unfortunately, you did not speak to any of the team at home or management about your concerns and walked in at out of the home. The manager would have liked to of spoken to you but you left. Previous views are based on residents who have used the facilities and stayed at home, so can complete the feedback cards in each section based on their experience. But the manager has taken on board all the comments positively and will consider this and will incorporate this when thinking about the resident's experience. The home has been rated good by CQC; I believe you were reviewing an older report.
Review from June H (Daughter of Resident) published on 30 January 2023 Submitted via Website•
Overall Experience
My Mother was only in this care home for 3 weeks but that was enough, social services were involved so we could not just move my mother out. I thought that this care home on the whole was poor, the room my mother was in seemed old-fashioned with old furnishing and bedding, the only good thing is...
My Mother was only in this care home for 3 weeks but that was enough, social services were involved so we could not just move my mother out. I thought that this care home on the whole was poor, the room my mother was in seemed old-fashioned with old furnishing and bedding, the only good thing is that it was cleanish. The staff were average but they didn't really make you feel welcome, even my elderly poor mother. We used to be ushered out before supper time and I think that the reason was this! One evening we were there and supper was a small bowl of soup, (no bread or rolls) and a small pot/yoghurt pudding. Shameful. My Mother was not happy here and we think that
it made her worse. I would not recommend The Heathers in Worthing at all.
↩Reply from Lara Swan, Area Manager at The Heathers
I am sorry to hear that you did not have a good experience when you came to the Heathers; the manager has expressed she would have been happy to resolve any issues you had at the time you were there. The manager has commented that the whole home has modern furniture packs, but we apologise that it...
I am sorry to hear that you did not have a good experience when you came to the Heathers; the manager has expressed she would have been happy to resolve any issues you had at the time you were there. The manager has commented that the whole home has modern furniture packs, but we apologise that it was not to your liking. We have a range of bedding; some residents prefer more modern bedding and others like the traditional bedding suited to their taste. This could have been changed if raised at the time. The feedback about the staff there is unusual, as they have received many compliments about their care and support, but this will be feedback to the team to reflect on your comments, as they were not aware of this. The home has a protected meal-time policy (like the hospital) to promote nutrition, as stated in the welcome pack you were given, which was explained on arrival. Residents choose their meals and suppers, and the amount is tailored to the preference/nutrition of residents.
Review from P M (Respite Resident) published on 12 August 2022 Submitted via Postal Card•
Overall Experience
A welcoming, caring, friendly and well-run care home. The staff are a credit to the company, excellent catering. A very satisfactory stay.
A welcoming, caring, friendly and well-run care home. The staff are a credit to the company, excellent catering. A very satisfactory stay.
Review from Mary W (Respite Resident) published on 12 August 2022 Submitted via Postal Card•
Overall Experience
I am satisfied with the treatment I have received at The Heathers care home and have no serious criticisms, having spent three weeks here.
I am satisfied with the treatment I have received at The Heathers care home and have no serious criticisms, having spent three weeks here.
Review from G H (Resident / Service User) published on 25 February 2021 Submitted via Postal Card•
Overall Experience
My appointment has been 5-weeks of enjoyment, and the food has been excellent. I shall certainly recommend the home to friends.
My appointment has been 5-weeks of enjoyment, and the food has been excellent. I shall certainly recommend the home to friends.
Review from M C (Resident / Service User) published on 15 February 2021 Submitted via Postal Card•
Overall Experience
Very good.
I'm happy here.
Very good.
I'm happy here.
↩Reply from Lara Swan, Area Manager at The Heathers
Many thanks for your comments; we are glad you enjoyed your stay.
Review from R W (Resident / Service User) published on 12 February 2021 Submitted via Postal Card•
Overall Experience
Welcomed and made comfortable. Valuable facilities and kindness. Every member of the staff is very kind and answered to my needs. I have been confined to my room, but still, feel included and cared for. The food is excellent and varied. I would recommend this home to everyone. Absolutely first...
Welcomed and made comfortable. Valuable facilities and kindness. Every member of the staff is very kind and answered to my needs. I have been confined to my room, but still, feel included and cared for. The food is excellent and varied. I would recommend this home to everyone. Absolutely first class in every respect.
Review from P H (Resident / Service User) published on 26 May 2020 Submitted via Postal Card•
Overall Experience
I have been very satisfied with my stay at The Heathers. Very helpful and caring staff. Thank you.
I have been very satisfied with my stay at The Heathers. Very helpful and caring staff. Thank you.
↩Reply from Lara Swan, Area Manager at The Heathers
It's sad you were unable to enjoy the full range of activities but due to the current climate with COVID-19, people are unable to come in.
Review from G S (Resident / Service User) published on 20 May 2020 Submitted via Postal Card•
Overall Experience
I did not like having to use a unisex toilet. The staff was all very kind.
I did not like having to use a unisex toilet. The staff was all very kind.
Review from J B (Resident / Service User) published on 11 March 2020 Submitted via Postal Card•
Overall Experience
Very good.
Very good.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 October 2025Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for The Heathers.
Upcoming Events
There are no upcoming events for The Heathers.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Heathers.
Accreditations
There are no accreditations posted yet for The Heathers.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Heathers
What types of Care is The Heathers registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Heathers have?
There are 25 Single Rooms.
What are the Facilities & Services at The Heathers?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Heathers to the centre of Worthing?
1.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Heathers to verify any information. View our terms and conditions. The Heathers has a Basic Service -what a Basic Service includes.