Care Provided by The Heathers
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Heathers for full pricing details and T&Cs.
Contact The Heathers to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Pinnacle Care Homes
- Private Owned
Person in charge
- Victor (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
Room Information
- Single Rooms (25)
Are you the Owner/Manager of The Heathers?View your Advertising Options
The Heathers Reviews (58)
8.1
The Heathers has a Review Score of 8.1 (8.136) out of 10, based on 3 reviews in the last 2 years.
Over all time The Heathers has 58 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Heathers
Loading...
Review from Julia R (Resident / Service User) published on 11 March 2020 Submitted via Postal Card•
Overall Experience
I was surprised to be sent here by the hospital. I appreciated having my laundry done.
↩Reply from Lara Swan, Area Manager at The Heathers
Thank you for your review. I hope anything you felt could be improved was discussed with the managers.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Resident / Service User) published on 6 March 2020 Submitted via Postal Card•
Overall Experience
I found the staff excellent and the food.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jan H (Daughter of Resident) published on 26 December 2019 Submitted via Website•
Overall Experience
My mother is not an easy character, and when she went to live at The Heathers about eighteen months ago, I was worried about how the staff would cope with her.
I needed not have been concerned because they have been absolutely amazing. Mum was admitted to hospital recently, and a member of staff went out of their way to visit, care for, and comfort my mum, even taking her favourite dessert.
All the staff have been considerate and empathetic when often they were met with a frustrated, grumpy old lady. I live a long way away and can't get down as much as I would like to, but I feel reassured to know that she has such lovely patient people looking after her. She calls The Heathers "home" which is absolutely what it is.
I needed not have been concerned because they have been absolutely amazing. Mum was admitted to hospital recently, and a member of staff went out of their way to visit, care for, and comfort my mum, even taking her favourite dessert.
All the staff have been considerate and empathetic when often they were met with a frustrated, grumpy old lady. I live a long way away and can't get down as much as I would like to, but I feel reassured to know that she has such lovely patient people looking after her. She calls The Heathers "home" which is absolutely what it is.
Thank you from the bottom of my heart.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from R T (Resident / Service User) published on 9 October 2019 Submitted via Postal Card•
Overall Experience
I've been at The Heather for 6 weeks and I find the staff hardworking and friendly.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael H (Resident / Service User) published on 15 August 2019 Submitted via Postal Card•
Overall Experience
Very pleasant nursing home. Excellent food. Looked after me very well. Comfortable bed.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet F (Resident / Service User) published on 15 August 2019 Submitted via Postal Card•
Overall Experience
The staff are all pleasant and helpful and kind. The room is nice but I find the traffic very busy and noisy even through the night.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara T (Resident / Service User) published on 8 August 2019 Submitted via Postal Card•
Overall Experience
Food is good.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary W (Resident / Service User) published on 8 August 2019 Submitted via Postal Card•
Overall Experience
Very relaxed
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Betty H (Resident / Service User) published on 9 July 2019 Submitted via Postal Card•
Overall Experience
Good food.
Clean home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Resident / Service User) published on 7 June 2019 Submitted via Postal Card•
Overall Experience
I have enjoyed my time at The Heathers. The entertainment has been really enjoyable. The staff have bene so helpful to me.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Maureen Sybil G (Resident / Service User) published on 21 March 2019 Submitted via Postal Card•
Overall Experience
Staff pleasant and cheerful.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mary f (Resident / Service User) published on 4 March 2019 Submitted via Postal Card•
Overall Experience
Everything up to scratch.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B W (Resident / Service User) published on 18 February 2019 Submitted via Postal Card•
Overall Experience
Staff friendly and helpful. Food enjoyable. Did not have a chair for visitors.
↩Reply from Lara Swan, Area Manager at The Heathers
Thank you for your feedback will let the team know the comments and ensure a chair for visitors in the room.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D M (Resident / Service User) published on 29 November 2018 Submitted via Postal Card•
Overall Experience
Generally very good - perhaps would have liked an en-suite bathroom.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P T (Resident / Service User) published on 8 November 2018 Submitted via Postal Card•
Overall Experience
Staff are very friendly and helpful.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E G (Respite Resident) published on 30 October 2018 Submitted via Postal Card•
Overall Experience
I enjoyed it all.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G C (Sister-in-law of Resident) published on 26 October 2018 Submitted via Postal Card•
Overall Experience
Very friendly and helpful. All staff are very pleasant and willing to help. Visited one afternoon when they had an activity in the lounge and it was so lovely for the residents.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from W C (Resident / Service User) published on 9 October 2018 Submitted via Postal Card•
Overall Experience
I was at The Heathers for a week's respite care. Staff were excellent but overstretched, in the mornings in particular. Food was disappointing.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ronald P (Resident / Service User) published on 8 August 2018 Submitted via Postal Card•
Overall Experience
The food is good.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Evelyn P (Resident / Service User) published on 6 August 2018 Submitted via Postal Card•
Overall Experience
Very happy.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 October 2025Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for The Heathers.
Upcoming Events
There are no upcoming events for The Heathers.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Heathers.
Accreditations
There are no accreditations posted yet for The Heathers.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Heathers to verify any information. View our terms and conditions. The Heathers has a Basic Service -more info.