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Care Provided by The Heathers
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Heathers for full pricing details and T&Cs.
Contact The Heathers to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Pinnacle Care Homes
- Private Owned
Person in charge
- Victor (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
Room Information
- Single Rooms (25)
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The Heathers Reviews (58)
8.1
The Heathers has a Review Score of 8.1 (8.136) out of 10, based on 3 reviews in the last 2 years.
Over all time The Heathers has 58 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Heathers
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Review from Julia R (Resident / Service User) published on 11 March 2020 Submitted via Postal Card•
Overall Experience
I was surprised to be sent here by the hospital. I appreciated having my laundry done.
I was surprised to be sent here by the hospital. I appreciated having my laundry done.
↩Reply from Lara Swan, Area Manager at The Heathers
Thank you for your review. I hope anything you felt could be improved was discussed with the managers.
Review from J H (Resident / Service User) published on 6 March 2020 Submitted via Postal Card•
Overall Experience
I found the staff excellent and the food.
I found the staff excellent and the food.
Review from Jan H (Daughter of Resident) published on 26 December 2019 Submitted via Website•
Overall Experience
My mother is not an easy character, and when she went to live at The Heathers about eighteen months ago, I was worried about how the staff would cope with her.
I needed not have been concerned because they have been absolutely amazing. Mum was admitted to hospital recently, and a member of staff...
My mother is not an easy character, and when she went to live at The Heathers about eighteen months ago, I was worried about how the staff would cope with her.
I needed not have been concerned because they have been absolutely amazing. Mum was admitted to hospital recently, and a member of staff went out of their way to visit, care for, and comfort my mum, even taking her favourite dessert.
All the staff have been considerate and empathetic when often they were met with a frustrated, grumpy old lady. I live a long way away and can't get down as much as I would like to, but I feel reassured to know that she has such lovely patient people looking after her. She calls The Heathers "home" which is absolutely what it is.
I needed not have been concerned because they have been absolutely amazing. Mum was admitted to hospital recently, and a member of staff went out of their way to visit, care for, and comfort my mum, even taking her favourite dessert.
All the staff have been considerate and empathetic when often they were met with a frustrated, grumpy old lady. I live a long way away and can't get down as much as I would like to, but I feel reassured to know that she has such lovely patient people looking after her. She calls The Heathers "home" which is absolutely what it is.
Thank you from the bottom of my heart.
Review from R T (Resident / Service User) published on 9 October 2019 Submitted via Review Postal Card•
Overall Experience
I've been at The Heather for 6 weeks and I find the staff hardworking and friendly.
I've been at The Heather for 6 weeks and I find the staff hardworking and friendly.
Review from Michael H (Resident / Service User) published on 15 August 2019 Submitted via Postal Card•
Overall Experience
Very pleasant nursing home. Excellent food. Looked after me very well. Comfortable bed.
Very pleasant nursing home. Excellent food. Looked after me very well. Comfortable bed.
Review from Janet F (Resident / Service User) published on 15 August 2019 Submitted via Postal Card•
Overall Experience
The staff are all pleasant and helpful and kind. The room is nice but I find the traffic very busy and noisy even through the night.
The staff are all pleasant and helpful and kind. The room is nice but I find the traffic very busy and noisy even through the night.
Review from Barbara T (Resident / Service User) published on 8 August 2019 Submitted via Postal Card•
Overall Experience
Food is good.
Food is good.
Review from Mary W (Resident / Service User) published on 8 August 2019 Submitted via Postal Card•
Overall Experience
Very relaxed
Very relaxed
Review from Betty H (Resident / Service User) published on 9 July 2019 Submitted via Postal Card•
Overall Experience
Good food.
Clean home.
Good food.
Clean home.
Review from J M (Resident / Service User) published on 7 June 2019 Submitted via Postal Card•
Overall Experience
I have enjoyed my time at The Heathers. The entertainment has been really enjoyable. The staff have bene so helpful to me.
I have enjoyed my time at The Heathers. The entertainment has been really enjoyable. The staff have bene so helpful to me.
Review from Maureen Sybil G (Resident / Service User) published on 21 March 2019 Submitted via Postal Card•
Overall Experience
Staff pleasant and cheerful.
Staff pleasant and cheerful.
Review from Mary f (Resident / Service User) published on 4 March 2019 Submitted via Postal Card•
Overall Experience
Everything up to scratch.
Everything up to scratch.
Review from B W (Resident / Service User) published on 18 February 2019 Submitted via Postal Card•
Overall Experience
Staff friendly and helpful. Food enjoyable. Did not have a chair for visitors.
Staff friendly and helpful. Food enjoyable. Did not have a chair for visitors.
↩Reply from Lara Swan, Area Manager at The Heathers
Thank you for your feedback will let the team know the comments and ensure a chair for visitors in the room.
Review from D M (Resident / Service User) published on 29 November 2018 Submitted via Postal Card•
Overall Experience
Generally very good - perhaps would have liked an en-suite bathroom.
Generally very good - perhaps would have liked an en-suite bathroom.
Review from P T (Resident / Service User) published on 8 November 2018 Submitted via Postal Card•
Overall Experience
Staff are very friendly and helpful.
Staff are very friendly and helpful.
Review from E G (Respite Resident) published on 30 October 2018 Submitted via Postal Card•
Overall Experience
I enjoyed it all.
I enjoyed it all.
Review from G C (Sister-in-law of Resident) published on 26 October 2018 Submitted via Postal Card•
Overall Experience
Very friendly and helpful. All staff are very pleasant and willing to help. Visited one afternoon when they had an activity in the lounge and it was so lovely for the residents.
Very friendly and helpful. All staff are very pleasant and willing to help. Visited one afternoon when they had an activity in the lounge and it was so lovely for the residents.
Review from W C (Resident / Service User) published on 9 October 2018 Submitted via Postal Card•
Overall Experience
I was at The Heathers for a week's respite care. Staff were excellent but overstretched, in the mornings in particular. Food was disappointing.
I was at The Heathers for a week's respite care. Staff were excellent but overstretched, in the mornings in particular. Food was disappointing.
Review from Ronald P (Resident / Service User) published on 8 August 2018 Submitted via Postal Card•
Overall Experience
The food is good.
The food is good.
Review from Evelyn P (Resident / Service User) published on 6 August 2018 Submitted via Postal Card•
Overall Experience
Very happy.
Very happy.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 October 2025Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (0)
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