Review from Jan H (Daughter of Resident) published on 26 December 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother is not an easy character, and when she went to live at The Heathers about eighteen months ago, I was worried about how the staff would cope with her.
I needed not have been concerned because they have been absolutely amazing. Mum was admitted to hospital recently, and a member of staff went
out of their way to visit, care for, and comfort my mum, even taking her favourite dessert.
All the staff have been considerate and empathetic when often they were met with a frustrated, grumpy old lady. I live a long way away and can't get down as much as I would like to, but I feel reassured to know that she has such lovely patient people looking after her. She calls The Heathers "home" which is absolutely what it is.
Thank you from the bottom of my heart.
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Review from R T (Resident) published on 9 October 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I've been at The Heather for 6 weeks and I find the staff hardworking and friendly.
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Review from Janet F (Resident) published on 15 August 2019
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
The staff are all pleasant and helpful and kind. The room is nice but I find the traffic very busy and noisy even through the night.
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Review from Michael H (Resident) published on 15 August 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very pleasant nursing home. Excellent food. Looked after me very well. Comfortable bed.
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Review from Mary W (Resident) published on 8 August 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very relaxed
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Review from Barbara T (Resident) published on 8 August 2019
Submitted via Postal Card • Report
Overall Experience3.0 out of 5
Food is good.
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Review from Betty H (Resident) published on 9 July 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Good food.
Clean home.
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Review from J M (Resident) published on 7 June 2019
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I have enjoyed my time at The Heathers. The entertainment has been really enjoyable. The staff have bene so helpful to me.
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Review from Maureen Sybil G (Resident) published on 21 March 2019
Submitted via Postal Card • Report
Overall Experience3.0 out of 5
Staff pleasant and cheerful.
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Review from Mary f (Resident) published on 4 March 2019
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Everything up to scratch.
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Review from B W (Resident) published on 18 February 2019
Submitted via Postal Card • Report
Overall Experience3.0 out of 5
Staff friendly and helpful. Food enjoyable. Did not have a chair for visitors.
Reply from Lara Swan, Area Manager at The HeathersThank you for your feedback will let the team know the comments and ensure a chair for visitors in the room.
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Review from D M (Resident) published on 29 November 2018
Submitted via Postal Card • Report
Overall Experience3.0 out of 5
Generally very good - perhaps would have liked an en-suite bathroom.
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Review from P T (Resident) published on 8 November 2018
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Staff are very friendly and helpful.
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Review from E G (Respite Resident) published on 30 October 2018
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I enjoyed it all.
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Review from G C (Sister-in-law of Resident) published on 26 October 2018
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Very friendly and helpful. All staff are very pleasant and willing to help. Visited one afternoon when they had an activity in the lounge and it was so lovely for the residents.
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Review from W C (Resident) assisted by family/friend published on 9 October 2018
Submitted via Postal Card • Report
Overall Experience3.0 out of 5
I was at The Heathers for a week's respite care. Staff were excellent but overstretched, in the mornings in particular. Food was disappointing.
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Review from Ronald P (Resident) published on 8 August 2018
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The food is good.
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Review from Evelyn P (Resident) published on 6 August 2018
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Very happy.
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Review from Royston B (Resident) published on 6 August 2018
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I have found the staff very friendly and the food provided has been excellent.
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Review from Marjorie L (Resident) assisted by family/friend published on 6 August 2018
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
All are very friendly and most helpful.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
2 Oct 2025
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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