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9.5 Group Review Score (the average from all locations with a review score)
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Follett Care Ltd Locations (2)

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Follett Care Ltd Reviews (76)

9.5

Follett Care Ltd has a Group Review Score of 9.5 (9.487) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Follett Care Ltd must have a Review Score.

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Review of

Greenways Care Home

from Gee W (Next of Kin) published on 8 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved in last month and she has settled in really well. The staff have been very caring and kind to her. They have kept me updated with everything that has involved my mum's care. I feel a weight has been lifted off my shoulders as I know she is safe and well cared for.
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Review of

Tripletrees Residential Care Home

from Susan M (Friend of Resident) published on 4 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had been friends with one of Tripletrees' residents for many years before she moved into this care home. I visit her roughly once a month. Every time I visit I am very impressed with the care and compassion shown to all the residents. My friend thoroughly enjoys the food and always looks well dressed
and cared for.
Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care HomeThankyou for your positive feedback .We are pleased to hear that your experience of our home has been such a good one, our team works hard to provide a caring ,respectful and supportive environment for everyone who lives with us, so it is always encouraging to receive comments like yours. We appreciate you taking the time to share your thoughts
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Review of

Tripletrees Residential Care Home

from S B (Granddaughter of Resident) published on 2 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the day my nan came to stay she was happy and settled, nan was always kept clean and was taken care of in such a professional but homely manners. They had almost daily activities, which they helped her to take part in, keeping her moving and trying to keep her mind active.


Regular visits from

Drs and therapists, our family were provided with updates when needed.


The staff provided daily updates, explained what she had been doing, and showing us images of her taking part and looking happy. Activities including, craft, dancing and many more.


Overall a great place for our nan and absolutely no negatives regarding her care and time at the home.


Parts of the home maybe a little dated, but was clean and tidy.


Thanks again.

Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care HomeThank you so much for your kind and thoughtful review. We're truly pleased to hear that your nan felt happy, settled, and well cared for during her stay with us at Tripletrees. Our team always strives to provide a warm, homely environment alongside professional, high-quality care, so it's wonderful to know that this was reflected in her experience.
We're glad you found our activities, regular medical visits, and family updates helpful, and that they gave you reassurance and peace of mind. Your feedback about the home is also appreciated, and we continuously work to maintain a clean, comfortable environment for all our residents.
Thank you again for your lovely comments and for trusting us with your nan's care. Thank you
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Review of

Tripletrees Residential Care Home

from J R (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum became a resident five months ago and the care that she has received has been exceptional. The Tripletrees staff have helped our mum to settle and participate in activities, make friends and become part of the Tripletrees family. We regularly receive photos and videos showing mum enjoying her
activities which are also helping to stimulate her memory, aid her movement and her well-being. We are also informed of any changes in mum's health, whether positive or negative, and consulted about her care plan. We feel extremely fortunate that mum is now a resident at Tripletrees where she has another family which we are also included in. Thank you.
Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care HomeThank you so much for your wonderful review and kind words. We're delighted to hear that your mum has settled so well and is enjoying being part of the Tripletrees family. Our team is committed to providing compassionate, person-centred care, and it's lovely to know that the activities, friendships, and regular updates have been meaningful for both your mum and your family.
We believe communication with our families is essential, so we're pleased that you feel informed and involved in her care plan. Thank you for trusting us with your mum's care and for being such an important part of our extended Family. Thankyou again
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Review of

Greenways Care Home

from C C (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally the staff and management of Greenways are very caring, calm and organised and we are happy with the care mum receives. We are also pleased when mum gets mental stimulation from the singer and church that come in on a regular weekly basis as mum loves music.
Mum feels safe and looked after
by Greenways which is the main thing. We also like the fact that so many structural improvements are being made which have brightened up the Rest Home.
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Review of

Greenways Care Home

from I L (Son of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am impressed with the ongoing continuous improvements at Greenways I can't help but notice improvements to the infrastructure each time I visit. I also get a clear impression that the owners and staff always have the residents wellbeing as a priority and are willing to listen and act on recommendations
for improvement.
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Review of

Greenways Care Home

from Nicole R (Niece of Resident) published on 29 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are very caring and compassionate. I see evidence of this whenever I visit. I am regularly updated weekly with information as to how my aunt is doing and what activities she's completed which is great to know about. The new owners are also renovating the property extensively and the transformation
is superb.
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Review of

Tripletrees Residential Care Home

from Shirley B (Daughter of Resident) published on 28 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Tripletrees Care Home following numerous falls. The staff are always so caring and friendly and know exactly what she needs. The daily activities are amazing with something for everyone. Mum has settled in really well and enjoys having the company of the other residents and staff. The pictures
and videos I receive are so lovely. I would recommend Tripletrees to anyone who want a lovely caring environment for their loved ones.
Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you so much Shirley for sharing your lovely feedback about Tripletrees and staff.
We're delighted to hear that your mum has settled in comfortably at Tripletrees and that she's enjoying the activities, the companionship, and the support from our team. Knowing that the updates, photos, and videos bring you peace of mind truly means a lot to us.
We're committed to creating a caring, welcoming environment for every resident, and it's wonderful to know that this has been your family's experience. Thank you for recommending us - it's greatly appreciated.
If there's ever anything more we can do for your mum or for you, please don't hesitate to reach out to us.
Thanks for your support
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Review of

Tripletrees Residential Care Home

from David L (Son of Resident) published on 10 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the summer, after a series of falls, Mum decided that it was no longer safe for her to remain living independently alone at home with daily carers calling round. She made the decision to go to a residential care home and tasked us with looking for one. Tripletrees was top of our list for facilities,
activities and care. Mum has settled in well and says that she is happy here and we all have the peace of mind knowing that she is safe.
She loves the food and has put on a little weight as she wasn't really eating properly before when at home.
The staff are so caring and friendly, we always get a cuppa when visiting.


Family involvement is encouraged and we are kept up to date about her care, videos of activities and constant consultation with us about ongoing care packages and reviews of medical and GP visits and any concerns.


I can't recommend them enough for the dedicated care and attention by the staff to not only the residents, but their families too.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeDear David,
Thank you so much for your kind and thoughtful message. We are truly delighted to hear that your mum has settled in well and that she feels happy and comfortable here at Tripletrees. It's wonderful to know she's enjoying her meals and thriving - that's exactly what we hope for all our residents.
Our team takes great pride in providing a caring, welcoming environment not just for our residents but also for their families, so your kind words mean a great deal to everyone here. We're glad that you feel involved and reassured, and we'll continue to do our very best to keep you updated and included in all aspects of your mum's care.
Thank you again for your trust and recommendation - it truly means the world to us.
With warm regards,
Tripletrees
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Review of

Tripletrees Residential Care Home

from J S (Son of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was slightly worried when I heard that dad would not be able to choose his care home but I needn't have been because lidiya and the team have provided absolutely fantastic care and support for him.
There was a noticeable improvement in his mental state almost immediately.
I cannot recommend triple
trees highly enough.
Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you so much for your lovely message. We're truly touched by your kind words. It means a great deal to us to know that your dad has settled in well and that you've noticed such a positive change in his mental state so quickly.Lidiya and the whole team work hard to make everyone feel at home, and your feedback will mean so much to them. We're so glad that Tripletrees has made a difference for your dad and your family.Thank you again for taking the time to share this with us.
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Review of

Tripletrees Residential Care Home

from Amanda B (Daughter of Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend triple trees enough they kept my mother safe during Covid and have cared for her better than we could have ever asked for since.
They have always met her needs and have kept my family updated of any changes when they occur , in fact they have become part of our family as mum was
at the care home for over five years .She was always clean and well fed even towards the end of life they supported us through that difficult time , enabling us as a family to all be together when she passed , being able to hold her hand meant a lot to all of us .
The staff team are very knowledgeable, caring and nurturing always appearing happy, they never seem to have a bad day , genuinely happy to help in what must be a very stressful and under appreciated job.
I cannot thank you all enough just make sure you keep a room for my dad
Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care HomeThank you so much for your thoughtful and heartfelt words about Tripletrees Team. We are truly honored to have cared for your mother over the past five years and to have been able to support both her and your family through such important times. It means a great deal to know that you all felt reassured, supported, and comforted, especially towards the end of her life.Your kind feedback will be shared with our great team, who work with dedication and compassion every day. Knowing that their efforts made a difference to your mother and your family is the greatest reward we could ask for. Please be assured that we will always be here for your dad or anyone whenever needed.Tripletrees team.
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Review of

Tripletrees Residential Care Home

from Deborah G (Daughter of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my dad received from the wonderful team at Tripletrees was just brilliant. The care and kindness they showed to my dad was really comforting for us as a family. Dad had been in hospital since January 2025 and after much too'in and fro'in with different Hospitals he was able to transfer to Tripletrees
at the end of June. They immediately ensured that dad was able to settle in really quickly. It was so lovely to see dad dressed, clean, sitting in his chair and taking part in the activities. He was treated with respect and dignity and received the best care possible. From the moment we turned up unannounced to firstly view the home, to dad's moving in day, and right the way through to his passing, the team led by 3 staff members in particular (and others) was exemplary. The most important thing for us was knowing that he was being looked after well and that is exactly what we got from Tripletrees. Forever grateful for all they did to make dad's final days the best they could be.
Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care HomeDear Family, thank you so much for your kind and thoughtful words. It truly means the world to our Tripletrees whole team to know that the care and support we gave your dad brought comfort to him and to your family. We feel very privileged to have been able to look after him and to share in those special final weeks. Our goal is always to provide care with dignity, respect, and kindness, and it's deeply touching to hear that this made a difference for you all. Please accept our heartfelt condolences again for your loss, and thank you for trusting us with your dad's care.With Regards Lidiya
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Review of

Tripletrees Residential Care Home

from Adrian R (Son-in-law of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff at TripleTrees have always shown kindness and been very attentive to my mother in law needs. My mother in law was always happy and was well looked after. Up to her final days I found communication and access to her was excellent and always felt her needs were well catered for providing peace
of mind. I would fully recommend TripleTrees to anyone who is in a position of needing help and support for their loved ones.
Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care HomeThank you so much for your kind words and recommendation. We are truly honoured to have been entrusted with the care of your mother-in-law and are glad to know that she felt happy and well looked after during her time with us. It means a great deal to our Tripletrees team to hear that our communication and support gave you peace of mind, especially in her final days. Your appreciation will be shared with all the staff at TripleTrees, as their dedication and compassion are at the heart of everything we do, thank you for the opportunity for us to look after your mother in law and father in law.
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Review of

Tripletrees Residential Care Home

from Georgina L (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very beginning, we were impressed by the warm and welcoming atmosphere of the home, and this has only deepened over time as we've witnessed the exceptional dedication of the staff.


The carers are not only highly professional but also genuinely compassionate and attentive. They have taken

the time to get to know my mum personally-her preferences, routines, and what makes her feel most comfortable. It's clear that she feels safe, respected, and valued, which has made a tremendous difference to her overall well-being and happiness.


Communication has also been excellent. We are always kept informed about her health, daily activities, and any changes in her care plan. It gives us great peace of mind knowing she is in such capable and caring hands.


The home itself is clean, well-maintained, and thoughtfully arranged to provide both safety and comfort.


Triple Trees has made what could have been a very difficult transition feel smooth and reassuring.

Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care HomeThank you so much for your thoughtful message and the beautiful review about Tripletrees. We are truly touched by your kind words and deeply grateful for the trust you and your family have placed in us.It is a privilege to care for your mum and to ensure she feels safe, respected, and valued. The team takes great pride in getting to know each resident as an individual, and it means a great deal to know that this has made a positive difference to her well-being and happiness.We are also pleased to hear that our communication and the home environment have provided you with reassurance during this transition. Supporting both our residents and their families is at the heart of what we do, and your feedback encourages us to continue providing the outstanding care for the community.Thank you once again for sharing your experience us - it is truly appreciated by Tripletrees whole team.
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Review of

Tripletrees Residential Care Home

from D C (Son of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't be happier with Tripletrees Residential Care Home. Mum has been here for a while now and with the staff being so caring and friendly, is seemingly very happy here. It's always clean and tidy when I'm there and the staff regularly arrange activities for the residents, both onsite as well as
taking them out together. Communication with the families is also excellent, with regular updates provided to us around the goings on at the care home that week if I'm unable to visit, as well as regular updates being provided following weekly GP visits or calls.
Would highly recommend Tripletrees.
Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you D for your thoughtful and generous review, it's greatly appreciated and it's truly humbling to hear such high praise for Tripletrees. As you have mentioned at the heart of everything we do is a commitment to providing a compassionate, dignified environment where residents receive not only expert care but the respect and warmth they deserve. Your kind recognition of all our dedicated staff, who are the very backbone of the home, is a testament to their unwavering professionalism and commitment to the highest standards of care. It's reassuring to know that our efforts resonate so strongly with you and your family, thank you for noticing the home's standard of cleanliness. We are honoured to be entrusted with your loved mum's care and will continue to maintain the excellent communication, activities and care standards you have so rightly highlighted. Tripletrees is a true home for our residents and their families. Thank you for your trust and high recommendation for us.
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Review of

Tripletrees Residential Care Home

from Graham C (Son of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I didn't realise how good a care home could be but after the experience with her previous home it's made me realise this is how a care home should be run. Always in communication with us with health updates and pictures and film of the things they do for all the residents. Mum is happy and content plus
I'm told by mum the foods good. What more could a family want for their mum.
Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you so much for your kind words and glowing review. It's truly heartening to hear that your mother is receiving the care and attention she deserves and that our team's dedication is making a meaningful difference. Sorry about your difficult experience in Mum's previous care home. We strive to create an environment where warmth with excellent communication, respect and compassion are at the core of everything we do. It's wonderful to know that Mum feels at home with us and she enjoys her food. Our staff take immense pride in providing the highest standards of care and your feedback validates their efforts. It's an honour to be trusted with your mother's care and we'll continue to ensure she receives the very best. Thank you once again for your thoughtful review and for choosing Tripletrees. If there's anything more we can do, please don't hesitate to reach out.
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Review of

Tripletrees Residential Care Home

from Shireen H (Niece of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so pleased our family member is cared for at this lovely care home. My aunt has been at the care home since 2018 and has received the best possible care here. The staff is absolutely fantastic. They are very caring and know my aunt really well. They practice a very holistic approach to care planning.
I
can see my aunt feels safe and very well looked after here. The staff communicate with us really well with regards to all aspects of her care regularly via messages, phone calls as well as when we visit. There are lots of fun activities planned for the residents and we are sent photos and videos of these on a regular basis. Outcomes of all professional visits are also communicated to us as and when they occur.
Regular review meetings are held with the residents and families and the staff strive to explore and implement any area of improvement that can be identified. This is followed up by actions.
Thank you so much to Triple Trees as we know our loved one is in very safe hands.
Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you for taking your valuable time to share your fantastic review about Tripletrees. We're pleased to hear your thoughts on our facilities, staff and the level of care and support provided. Glad that you and your family enjoy your visits to us. Creating a pleasant and welcoming environment for our residents and their families is our top priority and we're glad to know our efforts are making a positive impact. Our dedicated staff are committed to providing exceptional care, ensuring that every residents and their family feels valued and supported. We take pride in the relationships we build and strive to exceed expectations at every turn. If you have any suggestions or ideas to enhance your experience further, please feel free to share. We look forward to your next visit and to continuing to provide the outstanding service that Tripletrees is known for! Warm regards
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Review of

Tripletrees Residential Care Home

from Sue M (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited a number of care homes when looking for somewhere for my father and when so arrived at Tripletrees, and was waiting to be let in, I could hear music and laughter which was so refreshing!
My father has now been a resident for 2 months and he is starting to settle in. The staff have been incredibly
kind, patient and supportive both towards my father but also myself and my mother as we adjust to him being there. The staff send very regular updates which is really reassuring especially during the early days of settling in. They are always warm and welcoming when we visit and it seems a home from home.
Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you so much for your lovely review about Tripletrees. We're delighted to hear that you feel well cared for by your father and appreciate our kind staff. We take great pride in providing exceptional care and your kind words about our staff being "incredibly kind, patient and supportive" mean the world to us. We are honored that you chose Tripletrees for your dad's care and we're thrilled our staff and facilities met your expectations. At Tripletrees, we prioritise dignity and compassion in every interaction. Our care team is dedicated to treating residents with respect, ensuring they feel valued and cherished. The personal connections our staff build through thoughtful gestures, active listening and genuine companionship are what set us apart. We're delighted you appreciated our welcoming environment and you felt it home to home. Your recommendation means a great deal to us and we're grateful for your trust and we will continue to provide the highest standard of care.
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Review of

Tripletrees Residential Care Home

from N C (Son of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are excellent and very helpful, I only visited once but very well kept and spotless.
They have different things to do with exercise and they do an excursion to the beach in the local town.
Can not praise them enough and via text, they send photos and videos and also messages.
Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you so much for taking the time to leave us this wonderful 5-star review! We're delighted to hear that your mum received dignified and caring treatment during her brief stay with us. Providing exceptional care and ensuring the comfort and well-being of our residents, no matter the duration of their stay is always our top priority. We appreciate your kind words and hope to welcome your mum back should the need arise in the future. Thank you again for trusting us with her care!
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Review of

Tripletrees Residential Care Home

from S H (Daughter of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with the care that my Mum is receiving at Triple Trees.
I moved my Mum from a previous care setting, the positive changes to my Mum's overall well-being, are very obvious. My mum is very contented, she enjoys joining in with the daily activities, and is able to maintain a level of independence.
Residents are at peace, and enjoy daily tasks, activities and occasional day trips. Great communication between the care home and myself, which gives me peace of mind.
Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you so much for this incredibly positive review. We are so pleased that your mum has settled so well at Tripletrees, and I will make sure the entire team know how grateful you are for their efforts!
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Frequently Asked Questions about Follett Care Ltd

How many Care Homes does Follett Care Ltd own?

Follett Care Ltd own 2 Care Homes.

Which Follett Care Ltd Care Homes have the highest review score?

Tripletrees Residential Care Home & Greenways Care Home have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Follett Care Ltd to verify any information. View our terms and conditions.