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Tripletrees Residential Care Home

70 Ferndale Road, Burgess Hill, West Sussex RH15 0HD
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Tripletrees Residential Care Home, Burgess Hill

Care Provided by Tripletrees Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,200From £1,200
Residential Dementia CareFrom £1,200From £1,200

Depends upon the care needs

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emily George(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (28)

Visiting

  • 24/7

Parking

  • Own parking
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Tripletrees Residential Care Home Reviews (78)

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9.9

Tripletrees Residential Care Home has a Review Score of 9.9 (9.902) out of 10, based on 26 reviews in the last 2 years. Over all time Tripletrees Residential Care Home has 78 reviews.

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Review from Martin J (Son of Resident) published on 15 June 2026 Submitted via Website
Overall Experience
My mum moved into the care home in April and the admission process was smooth, well organised and reassuring from start to finish. The staff have been excellent, always caring, friendly and professional.
A special mention goes to the manager, who has been incredibly supportive and attentive. She is always happy to answer questions, deal with requests and ensure any concerns are addressed promptly.
Communication with families is outstanding, with regular messages, updates and photos that provide great reassurance and keep us informed about daily life in the home.
Most importantly, my mum has settled in very well and is happy. The care provided is excellent and there is a wide variety of activities that keep residents engaged and active. The layout of the home is perfect, creating a welcoming and comfortable environment.

We would highly recommend this care home.

Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care Home
Thank you for taking the time to share your experience with us.

It is wonderful to hear that your mum has settled in so well and is happy at Tripletrees. Your kind comments about our activities, staff, and communication are greatly appreciated and will be shared with the entire team. We are...  

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Review from Darren H (Son of Resident) published on 15 June 2026 Submitted via Website
Overall Experience

My mum spent the last few weeks of her life at Tripletrees. The care she was received was personalised and excellent and the activities enabled her to improve her strength and mobility and to make news friends and memories. The communication we as a family received was excellent and the use of a messaging app was a brilliant idea. Thank you so much.

Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care Home
Hi Martin
Thank you for taking the time to share your experience with us. We are delighted to hear that mum has settled in so well and feels happy at Tripletrees.
Creating a warm, family atmosphere where residents feel safe, comfortable, and valued is at the heart of everything we do,

Your...  

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Review from Keith E (Son of Resident) published on 10 June 2026 Submitted via Website
Overall Experience

Unfortunately Mum passed away recently just shy of her 97th birthday but the care she received at Tripletrees was second to none. She spent over 3 happy years there and was looked after by all the amazing staff,we were regularly updated with messages and messaging app videos showing all the activities,guest singers and different animals for the residents to pet. I can't recommend this care home more highly so thanks again Emily,Lidiya and all the other wonderful staff,you made Mums final years very happy and safe.

Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care Home
Dear Keith,
Thank you for taking the time to share such a heartfelt review.

It means a great deal to know that your mum enjoyed over three happy years with us and that you felt reassured by the care, support, and regular updates provided by our team. Creating a safe, happy, and engaging...  

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Review from Maria B (Daughter of Resident) published on 2 June 2026 Submitted via Website
Overall Experience
Triple trees have been wonderful for our mum, after falls at home it became apparent that her independant living was over and a place was found at Triple trees. My brother and i couldnt be happier with the care and attention mum gets. She has a weekly check with a gp, daily activities , animal visits, trips out and as mum often tells me, we have a laugh here! All the staff are so lovely,kind and patient and really look after her.
Mum loves animals and always look forward to the pets that come in and we are allowed to bring our dog too who mum adores.

Mum used to do puzzles on a daily basis but stopped the last couple of years so it is lovely to see photos of her doing puzzles again. Thank you to all the staff for making such a difficult decision easier, looking after our mum so well and welcoming us as a family. Cant recommend this home high enough .

Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care Home
Dear Maria,
Thank you so much for taking the time to share your wonderful feedback about your mum's experience at Tripletrees Residential Care Home.

We are delighted to hear that your mum has settled so well with us and that both you and your brother feel reassured by the care, attention, and...  

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Review from Lorraine S (Daughter of Resident) published on 2 April 2026 Submitted via Website
Overall Experience

My father moved into Triple Trees from hospital initially for respite care but soon came apparent he needed 24/7 care to which the staff/carers provided at the home , my dad at first found the change challenging but the caring staff soon made this a lot easier in the end and we decided the best way forward was to make Triple Trees he's permanent home , as the friendly caring staff and lovely residents put all our minds at ease as dad is always clean , well dressed , and doesn't want for anything, he enjoys all the meal times and coffee, tea and biscuits in between , I'm kept updated with all that goes on in the home with texts and videos and a weekly GP round if any concerns , so I'm must say I'm very happy with the care he receives and the caring staff who always have a smile and nothings too much also Lidiya the manager is always on the end of the phone if needed and very approachable and friendly, just very glad dad was placed at Triple Trees.

Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care Home
Thank you Lorraine for taking the time to leave such a positive review. We really appreciate your kind words. We are delighted to hear that you were happy with the care and support provided. Our team always strives to create a comfortable and respectful environment for all our residents. Your feedback means a lot to us and will be shared with the team.

Thank you again for your support.

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Review from Anne W (Granddaughter of Resident) published on 2 April 2026 Submitted via Website
Overall Experience

My Nan was a very particular lady and never really wanted to go into a care home. But unfortunately due to declining health issues this couldn't be avoided. The staff were kind and very patient with Nan which put her and the family at ease. We as a family are very grateful to the staff for taking good care and keeping her comfortable for the little remaining time she was here with us.

Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care Home
Thank you for your kind and thoughtful review. We are truly grateful that you took the time to share your experience.

We understand that moving into a care home can be a difficult decision, and we are so pleased that our team was able to provide comfort, dignity, and support to your Nan during her...  

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Review from Christine Y (Granddaughter of Resident) published on 18 March 2026 Submitted via Website
Overall Experience

Lovely friendly staff. Very welcoming and has a lovely warm family feel. My nan is very happy there. We are always welcomed and I take my dog and all the residents love seeing him. The front garden is nice and a small back garden is also there.

Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care Home

Thank you so much for your lovely review. Were delighted to hear that your nan is happy here and that you always feel welcomed when you visit. Our team works hard to create a warm, friendly, family atmosphere, so it means a lot to know that comes across. Were also glad the residents enjoy seeing your dog hes always a very popular visitor! Thank you again for your kind words.

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Review from Susan M (Friend of Resident) published on 4 March 2026 Submitted via Website
Overall Experience

I had been friends with one of Tripletrees' residents for many years before she moved into this care home. I visit her roughly once a month. Every time I visit I am very impressed with the care and compassion shown to all the residents. My friend thoroughly enjoys the food and always looks well dressed and cared for.

Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care Home

Thankyou for your positive feedback .We are pleased to hear that your experience of our home has been such a good one, our team works hard to provide a caring ,respectful and supportive environment for everyone who lives with us, so it is always encouraging to receive comments like yours. We appreciate you taking the time to share your thoughts

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Review from S B (Granddaughter of Resident) published on 2 February 2026 Submitted via Website
Overall Experience

From the day my nan came to stay she was happy and settled, nan was always kept clean and was taken care of in such a professional but homely manners. They had almost daily activities, which they helped her to take part in, keeping her moving and trying to keep her mind active.

Regular visits from Drs and therapists, our family were provided with updates when needed.

The staff provided daily updates, explained what she had been doing, and showing us images of her taking part and looking happy. Activities including, craft, dancing and many more.

Overall a great place for our nan and absolutely no negatives regarding her care and time at the home.

Parts of the home maybe a little dated, but was clean and tidy.

Thanks again.

Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care Home

Thank you so much for your kind and thoughtful review. We're truly pleased to hear that your nan felt happy, settled, and well cared for during her stay with us at Tripletrees. Our team always strives to provide a warm, homely environment alongside professional, high-quality care, so it's wonderful...  

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Review from J R (Daughter of Resident) published on 29 January 2026 Submitted via Website
Overall Experience

Our mum became a resident five months ago and the care that she has received has been exceptional. The Tripletrees staff have helped our mum to settle and participate in activities, make friends and become part of the Tripletrees family. We regularly receive photos and videos showing mum enjoying her activities which are also helping to stimulate her memory, aid her movement and her well-being. We are also informed of any changes in mum's health, whether positive or negative, and consulted about her care plan. We feel extremely fortunate that mum is now a resident at Tripletrees where she has another family which we are also included in. Thank you.

Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care Home

Thank you so much for your wonderful review and kind words. We're delighted to hear that your mum has settled so well and is enjoying being part of the Tripletrees family. Our team is committed to providing compassionate, person-centred care, and it's lovely to know that the activities,...  

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Review from Shirley B (Daughter of Resident) published on 28 November 2025 Submitted via Website
Overall Experience

Mum came to Tripletrees Care Home following numerous falls. The staff are always so caring and friendly and know exactly what she needs. The daily activities are amazing with something for everyone. Mum has settled in really well and enjoys having the company of the other residents and staff. The pictures and videos I receive are so lovely. I would recommend Tripletrees to anyone who want a lovely caring environment for their loved ones.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Thank you so much Shirley for sharing your lovely feedback about Tripletrees and staff.

We're delighted to hear that your mum has settled in comfortably at Tripletrees and that she's enjoying the activities, the companionship, and the support from our team. Knowing that the updates, photos, and...  

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Review from David L (Son of Resident) published on 10 November 2025 Submitted via Website
Overall Experience
In the summer, after a series of falls, Mum decided that it was no longer safe for her to remain living independently alone at home with daily carers calling round. She made the decision to go to a residential care home and tasked us with looking for one. Tripletrees was top of our list for facilities, activities and care. Mum has settled in well and says that she is happy here and we all have the peace of mind knowing that she is safe.
She loves the food and has put on a little weight as she wasn't really eating properly before when at home.

The staff are so caring and friendly, we always get a cuppa when visiting.

Family involvement is encouraged and we are kept up to date about her care, videos of activities and constant consultation with us about ongoing care packages and reviews of medical and GP visits and any concerns.

I can't recommend them enough for the dedicated care and attention by the staff to not only the residents, but their families too.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home
Dear David,

Thank you so much for your kind and thoughtful message. We are truly delighted to hear that your mum has settled in well and that she feels happy and comfortable here at Tripletrees. It's wonderful to know she's enjoying her meals and thriving - that's exactly what we hope for all our...  

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Review from J S (Son of Resident) published on 8 October 2025 Submitted via Website
Overall Experience
I was slightly worried when I heard that dad would not be able to choose his care home but I needn't have been because lidiya and the team have provided absolutely fantastic care and support for him.
There was a noticeable improvement in his mental state almost immediately.

I cannot recommend triple trees highly enough.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much for your lovely message. We're truly touched by your kind words. It means a great deal to us to know that your dad has settled in well and that you've noticed such a positive change in his mental state so quickly.Lidiya and the whole team work hard to make everyone feel at home,...  

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Review from Amanda B (Daughter of Resident) published on 8 September 2025 Submitted via Website
Overall Experience
I cannot recommend triple trees enough they kept my mother safe during Covid and have cared for her better than we could have ever asked for since.
They have always met her needs and have kept my family updated of any changes when they occur , in fact they have become part of our family as mum was at the care home for over five years .She was always clean and well fed even towards the end of life they supported us through that difficult time , enabling us as a family to all be together when she passed , being able to hold her hand meant a lot to all of us .
The staff team are very knowledgeable, caring and nurturing always appearing happy, they never seem to have a bad day , genuinely happy to help in what must be a very stressful and under appreciated job.

I cannot thank you all enough just make sure you keep a room for my dad

Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care Home

Thank you so much for your thoughtful and heartfelt words about Tripletrees Team. We are truly honored to have cared for your mother over the past five years and to have been able to support both her and your family through such important times. It means a great deal to know that you all felt...  

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Review from Deborah G (Daughter of Resident) published on 22 August 2025 Submitted via Website
Overall Experience

The care my dad received from the wonderful team at Tripletrees was just brilliant. The care and kindness they showed to my dad was really comforting for us as a family. Dad had been in hospital since January 2025 and after much too'in and fro'in with different Hospitals he was able to transfer to Tripletrees at the end of June. They immediately ensured that dad was able to settle in really quickly. It was so lovely to see dad dressed, clean, sitting in his chair and taking part in the activities. He was treated with respect and dignity and received the best care possible. From the moment we turned up unannounced to firstly view the home, to dad's moving in day, and right the way through to his passing, the team led by 3 staff members in particular (and others) was exemplary. The most important thing for us was knowing that he was being looked after well and that is exactly what we got from Tripletrees. Forever grateful for all they did to make dad's final days the best they could be.

Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care Home

Dear Family, thank you so much for your kind and thoughtful words. It truly means the world to our Tripletrees whole team to know that the care and support we gave your dad brought comfort to him and to your family. We feel very privileged to have been able to look after him and to share in those...  

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Review from Adrian R (Son-in-law of Resident) published on 19 August 2025 Submitted via Website
Overall Experience

All staff at TripleTrees have always shown kindness and been very attentive to my mother in law needs. My mother in law was always happy and was well looked after. Up to her final days I found communication and access to her was excellent and always felt her needs were well catered for providing peace of mind. I would fully recommend TripleTrees to anyone who is in a position of needing help and support for their loved ones.

Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care Home

Thank you so much for your kind words and recommendation. We are truly honoured to have been entrusted with the care of your mother-in-law and are glad to know that she felt happy and well looked after during her time with us. It means a great deal to our Tripletrees team to hear that our...  

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Review from Georgina L (Daughter of Resident) published on 23 June 2025 Submitted via Website
Overall Experience

From the very beginning, we were impressed by the warm and welcoming atmosphere of the home, and this has only deepened over time as we've witnessed the exceptional dedication of the staff.

The carers are not only highly professional but also genuinely compassionate and attentive. They have taken the time to get to know my mum personally-her preferences, routines, and what makes her feel most comfortable. It's clear that she feels safe, respected, and valued, which has made a tremendous difference to her overall well-being and happiness.

Communication has also been excellent. We are always kept informed about her health, daily activities, and any changes in her care plan. It gives us great peace of mind knowing she is in such capable and caring hands.

The home itself is clean, well-maintained, and thoughtfully arranged to provide both safety and comfort.

Triple Trees has made what could have been a very difficult transition feel smooth and reassuring.

Reply from Lidiya Augustine, Registered Manager at Tripletrees Residential Care Home

Thank you so much for your thoughtful message and the beautiful review about Tripletrees. We are truly touched by your kind words and deeply grateful for the trust you and your family have placed in us.It is a privilege to care for your mum and to ensure she feels safe, respected, and valued. The...  

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Review from D C (Son of Resident) published on 13 January 2025 Submitted via Website
Overall Experience
Couldn't be happier with Tripletrees Residential Care Home. Mum has been here for a while now and with the staff being so caring and friendly, is seemingly very happy here. It's always clean and tidy when I'm there and the staff regularly arrange activities for the residents, both onsite as well as taking them out together. Communication with the families is also excellent, with regular updates provided to us around the goings on at the care home that week if I'm unable to visit, as well as regular updates being provided following weekly GP visits or calls.

Would highly recommend Tripletrees.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you D for your thoughtful and generous review, it's greatly appreciated and it's truly humbling to hear such high praise for Tripletrees. As you have mentioned at the heart of everything we do is a commitment to providing a compassionate, dignified environment where residents receive not only...  

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Review from Graham C (Son of Resident) published on 13 January 2025 Submitted via Website
Overall Experience

I didn't realise how good a care home could be but after the experience with her previous home it's made me realise this is how a care home should be run. Always in communication with us with health updates and pictures and film of the things they do for all the residents. Mum is happy and content plus I'm told by mum the foods good. What more could a family want for their mum.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much for your kind words and glowing review. It's truly heartening to hear that your mother is receiving the care and attention she deserves and that our team's dedication is making a meaningful difference. Sorry about your difficult experience in Mum's previous care home. We strive to...  

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Review from Shireen H (Niece of Resident) published on 19 November 2024 Submitted via Website
Overall Experience
We are so pleased our family member is cared for at this lovely care home. My aunt has been at the care home since 2018 and has received the best possible care here. The staff is absolutely fantastic. They are very caring and know my aunt really well. They practice a very holistic approach to care planning.
I can see my aunt feels safe and very well looked after here. The staff communicate with us really well with regards to all aspects of her care regularly via messages, phone calls as well as when we visit. There are lots of fun activities planned for the residents and we are sent photos and videos of these on a regular basis. Outcomes of all professional visits are also communicated to us as and when they occur.
Regular review meetings are held with the residents and families and the staff strive to explore and implement any area of improvement that can be identified. This is followed up by actions.

Thank you so much to Triple Trees as we know our loved one is in very safe hands.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for taking your valuable time to share your fantastic review about Tripletrees. We're pleased to hear your thoughts on our facilities, staff and the level of care and support provided. Glad that you and your family enjoy your visits to us. Creating a pleasant and welcoming environment...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 December 2018
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

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Frequently Asked Questions about Tripletrees Residential Care Home

What types of Care is Tripletrees Residential Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Tripletrees Residential Care Home have?

There are 28 Single Rooms.

What are the Facilities & Services at Tripletrees Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Tripletrees Residential Care Home to the centre of Burgess Hill?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tripletrees Residential Care Home to verify any information. View our terms and conditions. Tripletrees Residential Care Home has a Basic Service -more info.