70 Ferndale Road, Burgess Hill RH15 0HD
Group: Follett Care Ltd
Person in charge: Emily George (Registered Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 24
Shared Rooms: 2
Rooms with ensuite WC: 24
Weekly Charges Guide: Personal Care Single £650 – £850 (These prices are only a guideline, please contact Tripletrees Residential Care Home to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Tripletrees Residential Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.5 (maximum of 10) for Tripletrees Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Tripletrees Residential Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.875 for Tripletrees Residential Care Home is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.607 Points relating to the number of positive Reviews for Tripletrees Residential Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5.6 Target = 0.357
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Tripletrees Residential Care Home has a Review Score of 8.5 (8.482) from 2 Reviews
Review submitted from a Website Submission by Glenda Y (Daughter of Resident) on Saturday 7 April 2018. Relates to March 2018.
Mum was cared for at Tripletrees for just over three years. During this time she blossomed. The staff are extremely loving and caring and treated mum with respect and dignity. We were always informed of visits by the GP, changes in medication and any other issues. Mum enjoyed outings to local places and activities within the home. The staff also took the time to chat to her about her favourite photographs, and to ask us about other memories so that they could interact with mum more easily. Sadly mum lost her battle with dementia in March 2018. The care she received during her final days was excellent. My brother and I were at her bedside holding her hand and once again the staff could not have done more for us. Thank you to everyone at Tripletrees.
How likely would you be to recommend Tripletrees Residential Care Home? Extremely Likely
Overall Standard
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Treated with Dignity
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Emily George, Registered Manager at Tripletrees Residential Care Home responded to this review on 09 Apr 2018:
Dear Glenda, I really appreciate your positive feedback about our Tripletrees. I'm very happy that we had opportunity to look after your Mum and getting to know very friendly and caring family members like you and your brother. We do take pride in caring to our lovely residents needs the best way we can. Thank you
Review submitted from a Website Submission by Catharine R (Daughter of Resident) on Monday 19 March 2018. Relates to August 2017.
I cannot express more clearly how wonderful this home was in looking after my mother. All of the staff showed care and feelings to her ensuring she was comfortable, clean and helped her feel less confused by taking time to talk to her.
When you first enter the home I found that I was always welcomed with a smile. When you visit your relative, you can see how the staff are with all residents.
My mother's room was spacious and welcoming, a very comfortable bed for her which was so much better than her previous home.
My mother died in the home a few weeks ago but I will never forget how well she was looked after they constantly popped in to ensure that she was comfortable even though they were very busy with other residents. This helped me, knowing that she was being cared for right up to the end.
How likely would you be to recommend Tripletrees Residential Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Emily George, Manager at Tripletrees Residential Care Home responded to this review on 19 Mar 2018:
Thank you, Catharine, for all your support and being part of Tripletrees.
There are currently no awards/recognitions posted yet for Tripletrees Residential Care Home
There are currently no Care Home Idol entrants who have performed at Tripletrees Residential Care Home
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