Tripletrees Residential Care Home

My mother has been in Tripletrees since May this year. I have found the staff to be very caring and kind. Mum took a while to settle but now seems very happy. Mum struggled with walking but with the encouragement of the lovely staff, she now manages to walk with a frame. Mum lived on her own before this and it has really helped that she now has the company of others and is encouraged to join in with all the activities the home provides. I would be happy to recommend Tripletrees.

My brother was in Tripletrees care for just over 2 years. The staff looked after him incredibly well and made me feel very welcome, whenever I went to visit. Letting us speak to him on the phone and messaging me during the period of lockdown when we were unable to visit him face to face. He always told me how happy he was in their care. They informed us of all the changes to his medication and his care requirements due to his special needs. During his last few weeks, we were able to visit any time that was suitable for us, and kept us updated on everything throughout the final hours. Also being concerned about how we were coping, after his passing. We came to regard the staff as extended family.

Following an attack of Cellulitis in 2020 which caused considerable damage to my legs I spent 10 days in hospital in Haywards Heath, where I was placed on a course of drugs and painkillers. When I was fit to move around in a wheelchair and the hospital was under Covid pressure, they arranged for me to transfer to Tripletrees as I understand they had a vacant room at that time. I was still wheelchair-bound and on drugs and painkillers. I was allocated a chair in the corner of the general lounge near to the toilet and TV and I was made very comfortable. The bedroom was small for the wheelchair but otherwise comfortable. Eventually, when a larger room became available, I was moved in. The staff were very caring. I was allocated a seat in the dining room next to the kitchen, which made contact with the staff easy. Dining room service was very good as was the food, both quality and quantity, although inevitably, at times, repetitive.

My mum settled in well at Tripletrees in the first couple of days, warming immediately to the loving, caring, kindness of the staff. My experience in dealing with everyone there was brilliant. The management of Mum's care was superb, keeping me informed straight away of any changes in her health and quickly getting to know and remember her individual needs. Their attention to detail and honest feedback was excellent (especially having to rely on remote communication settling her in, due to the pandemic). They dealt brilliantly with socially distanced safe visits when permitted. Handing my mum's care over to a residential home was the hardest decision I have ever had to make, the staff at Tripletrees made it so much easier. The care and compassion when Mum was diagnosed as being end of life were amazing, treating her with love and dignity. Miraculously, she was only confined to bed on her last day. The support we received throughout could not have been better; they were like family.

When I lost my father, the manager phoned at 5:30 am to warn me he was failing. I was so grateful to be given details as his passing was fairly quick. My father was a smart man, and I was grateful the home ensured he was dressed accordingly, as he would have liked.

My sister has been in the care of Tripletrees for over 3 years. During this time I have been very pleased with her care and for the kindness shown to her, even though she could be difficult at times due to her health problems. The management's policy of non-restricted times for visiting gave me great comfort. I knew that I could arrive at any reasonable time and always receive a positive welcome. My sister loved a cuddle, but only from people that she liked, and I often saw members of staff giving her a hug. This always made her smile. The management/staff, whilst remaining friendly, were always very professional. The Covid-19 virus has placed a huge burden on them all, but they never faltered in their care. I can't recommend them highly enough. Thank you to you all for your care for a beloved sister.

My Alzheimer's husband, 89, has been here at Tripletrees for over 15 months and nothing is too much for this excellent residential home who are extremely friendly and welcoming. My husband would like to stay here forever, he is very happy and content. The staff are amazing, all of them are very kind, friendly, very helpful and accommodating. All residents are well cared for and monitored constantly with safety at all times. You will be lucky to stay here as the standard is very high. Thanks to the owners and of course their remarkable and talented staff.

Our mother went into Tripletrees following a brief illness and was resident for just over a year. She settled in quickly and felt at home and said the staff were always kind to her. The family were able to visit at any time and were always made welcome. It was a comfort to us to know that when we left after visiting Mum we could be confident that she was being well looked after. The staff understood our mother and encouraged her to start eating again, and helped to improve her mobility after a couple of spells in hospital. They always kept us informed of any change in her health and updated us on medical professionals' visits. Improvements were constantly being made to Tripletrees for the benefit of residents. Rather than being admitted to hospital, which would have distressed mum, we were grateful that she was able to remain at Tripletrees where the dedicated, caring staff provided excellent end of life care, which was a great comfort to us and we were able to be with her constantly.

Thank you to all the staff for the care you gave our mum.

My Mother had dementia and after two falls at home, we had to find her a Care Home. We looked at a few in the area but we were most impressed with Tripletrees. The Home is well run and the residents are treated with great care and respect. The food is very good. A new conservatory has been added and my Mother loved to sit and relax in the quiet room. Regular meetings are held where you can ask questions and make suggestions to the Management. They are always keen to listen and make changes where necessary. My Mother often said she was happy here and I would recommend Tripletrees to anyone. Thank you to all the staff for their care and kindness.

My father became a resident at Tripletrees in March 2019 after a month-long stay in hospital. From the moment he arrived there he was given wonderful care. They rehabilitated him and got him interested in walking and enjoying his food again. The management and staff are extremely caring to residents and their families. My father started to deteriorate and knowing our families' wish to keep him from going back into hospital, they agreed with his GP to give him end of life care. He died peacefully on August 19th with Tripletrees staff giving him the most compassionate care. We were so grateful.

A very well run care home.

My Mother-in-law arrived at Tripletrees in February 2018 following several weeks in hospital after a major operation to repair a broken hip. This was sustained when she fell in December 2017 and was alone on the floor of her house for about 10 hours before being found and medical assistance was available. Since her arrival at Tripletrees, there has been a general improvement in her health and well being. She is now settled and happy. This is thanks to the calm, gentle and professional care provided by the manager and her dedicated team. We are able to visit at any time and always made to feel very welcome.

I have found the staff at Tripletrees to be very caring and attentive to my Nan's needs. The nursing staff and management are wonderful and take a personal interest in the care they provide. The leisure and lifestyle worker has provided some fun and valuable activities. He spent time getting to know my Nan and appreciate her qualities. My family and I have been made to feel very welcome whenever we have visited. It has been lovely knowing that she is well cared for.

My father was a resident at TripleTrees for 27 months until his unfortunate passing in September 2018. During this time there has been a change in ownership which is resulting in many improvements to the facilities which can only be good for the residents. I have always found the management and staff to be hard working, courteous and considerate. On my visits, I was always greeted with a smile, a cup of coffee and an update on Dads situation. Dad got on well with all the staff, he felt safe and secure and I would like to thank the staff for treating Dad with dignity and patience during his stay at Tripletrees. Keep up the good work.

My father came to Tripletrees in early March 2018 as living at home with four daily care visits plus 'meals on wheels' was no longer really practical for him. He settled in well but his health continued in a steady decline that had been going on for around a year following a fall and brief hospitalisation. However, despite the excellent care he was receiving plus visits from various family members, he sadly passed away in late June 2018. He could not have been better attended to and cared for in his final months of his ninety-six years.

Mum was cared for at Tripletrees for just over three years. During this time she blossomed. The staff are extremely loving and caring and treated mum with respect and dignity. We were always informed of visits by the GP, changes in medication and any other issues. Mum enjoyed outings to local places and activities within the home. The staff also took the time to chat to her about her favourite photographs, and to ask us about other memories so that they could interact with mum more easily. Sadly mum lost her battle with dementia in March 2018. The care she received during her final days was excellent. My brother and I were at her bedside holding her hand and once again the staff could not have done more for us. Thank you to everyone at Tripletrees.

My mother died in the home a few weeks ago but I will never forget how well she was looked after they constantly popped in to ensure that she was comfortable even though they were very busy with other residents. This helped me, knowing that she was being cared for right up to the end.