Tripletrees Residential Care Home

A homely environment with caring staff. Mother has been a resident for about four years. I am kept updated on her health at each weekly visit and by social media messages, photos and videos in between. Any changes or updates in mum's health or medication are notified immediately. It is reassuring to know that mum is so well cared for.

Mum has been living at Tripletrees since April and has settled in well, with the enormous help of all the carers. The carers are extremely professional and keep me posted with news of mum, plus photo updates on social media communications. Tripletrees is very homely and has a lot of people coming in with animals to show the residents. Mum particularly loved Millie the horse who came in the garden.

I feel happy and relaxed knowing mum is safe and happy.

My father has received great care whilst living at Triple Trees. He has been very well looked after and the whole family is thankful for the care and attention given to him. The staff at the home are always caring and responsive and manage to create a homely and welcoming environment. They also provide numerous and regular activities- singing, dancing, games and outings which are enjoyed by all.

Since Mum has become a Resident at Tripletrees she is really being cared for and is safe. As a family, we couldn't be happier. Staff and facilities are extremely excellent and Mum seems to be happy, any health issues are dealt with quickly with information being passed on to us.

My mum has Alzheimer's and, following a bad fall, it became clear she could no longer live at home, even with four daily care visits. Mum has been at Tripletrees for almost ten months now and I can honestly say all the worries we had as a family, prior to the move, were never realised. Mum settled much easier than we thought she would and no longer complains of feeling lonely. We always had lots of tears but she hasn't cried once since living at Tripletrees. The personal care is first class. The emotional support is heartfelt and genuine. Mum's healthcare is well managed and we are always kept informed following regular visits from Mum's GP. Communication between the home and ourselves is excellent and nothing is too much trouble. The entertainment arranged by Tripletrees is amazing too. They are always playing fun games, making cakes or having visits from owners with their pets or from singing groups. All this is done in a safe and clean environment. Highly recommended.

All of the staff at Tripletrees are all so wonderful with my mum, they show her so much care and patience with her. She seems to be happy and well looked after thank you so much for everything you do!

I always worried that Mum wouldn't settle in a care home! How wrong I was! Mum has dementia and had a nasty fall at home. Her time in hospital and rehab was unhappy and that made us all very anxious when it was decided that she could no longer look after herself. Mum has been at Tripletrees since December 2022 and after the initial settling-in period is the happiest I have known her in a very long time. The care from the manager and her team has been second to none! Mum adores every one of them and they have gained her full trust. The variety of activities has been amazing and everyone is encouraged to take part...visits from animals, gardening, flower arranging, puzzles, games, massage, pedicure to name but a few - last week the horse visited for the residents to brush and stroke her! Mum always looks so clean and well cared for with a big smile on her face. Thank you so much to all of you!

Although my husband and I, were really anxious when mum first arrived at Tripletrees from hospital, very soon both mum, my husband and I, her other son and all the family realised that this was the perfect place for her illness and that her own quality of life has improved immensely. What a relief for those who love someone with the disease of dementia!

Recently, funding indicated that mum may have to move but with the Manager and the staff behind us, that decision has been revoked and we could not be more pleased. It’s also really lovely to see that the staff are very pleased too!

Mum is content, stimulated and cared for with great empathy and above all, dignity. And all her family are extremely grateful.

Mum never wanted to leave her home, to reside in a care home but has been so kindly cared for and treated with such understanding and patience. Mum now seems settled. Cannot speak highly enough of the staff, who have always kept us well informed throughout mums stay. Regular updates on doctors visits medication and mums condition. Really happy with the care home and staff.

My mother has dementia and my sister's and I could no longer give her the care she needed at home. It was a daunting prospect putting mum into a care home but we needn't have been concerned. Mum has been at Tripletrees Residential Care Home for a little over a year now and apart from the initial settling in there have been no problems, Mum seems content and settled now. All the staff are brilliant and nothing is too much trouble. They all work extremely hard and are very caring they do their utmost to make the residents happy. We get regular updates regarding mums medication, doctor's and dentist visits and also many pictures and videos of her joining in activities. There is a feeling of one big family. I would highly recommend.

When my mother was at end of life, I was shown real understanding. Both our needs were always taken into consideration. We were treated with courtesy and respect and as her advocate, I felt listened to. Overall, our experience was very positive.

I cannot express enough how happy I am with the care that Mum receives from the manager and her team. It means so much that I can trust this care home implicitly and without question. Mum has been looked after by the Tripletrees team for over 3 years to date, all through the lockdown periods - it was so comforting to know that Mum was protected and safe; Tripletrees Residential Care Home reacted to Covid professionally and quickly, I never worried once. I know now that this is typical of Tripletrees, a care home that genuinely cares.

The staff worked miracles, getting her to trust and accept them which she does whole-heatedly. In fact, she positively beams at them whenever they approach her.

My Father in Law went into Tripletrees Residential Care Home almost 5 years ago for a months respite for my Mother in Law, with an option for him to reside if he settled and was happy. We visited him after two weeks and found a completely different man. He was happy to see us, wanted to show us his room, meet his friends and much more. He was completely relaxed and not at all anxious when we left. Tripletrees had got his dementia into a well organised routine which suited him. He enjoyed his trips out and organised indoor events. The staff have always treated "dad", as though he was their own family, with dignity, respect, and love. He was always happy, clean and well dressed and we were always kept up to date via emails texts and videos, regarding events, Doctor and dentist visits and concerns and have always found them easily approachable. His health deteriorated in the last few months and passed away peacefully in April with his family with him. This is an excellent Care Home.

My mum joined Triple Trees Residential Care Home last year, she was on palliative care. Mum was their first palliative care guest. She didn't want to go into care, but after a few weeks she was so happy. The staff treated mum as if they were looking after their own mum. She passed away on Friday, and I can not express how happy and content Mum was, they were with her till the end. I would fully recommend this home to anyone looking to help their loved ones.

Excellent care is given to my Mum who is 92 and suffers from Alzheimer's by the manager and her staff. Regular doctor visits when required, hairdresser, chiropodists and dental visits as required. Mum always appears clean and well-dressed. Lots of feedback via WhatsApp, texts regarding doctors' visits and any concerns, videos and photos showing mum singing along, playing games like Bingo, Jenga and painting. The staff make a great effort to give the residents something to do instead of just sitting and staring at the walls. The meals are first class, as is the care. We are thankful they were able to take Mum in when the time came. Thank you all for your efforts to make Mum's life as happy and fulfilling as possible.

Great care and knowledge from all at Triple Trees. They know my mother very well now and it shows. I'm always notified of any updates, appointments or concerns that they may have. My mother only has good things to say about the care she receives.

My review is based upon nearly three years of experience at Triple Trees caring for my wife. In that time I have come to appreciate and realise what a wonderful and professional job the staff do in occasional difficult circumstances, l do not think l have ever seen a member of staff in any way stressed or unhappy, they usually have a smile on their face and when l visit, I'm always greeted with a welcoming smile also. The care has been carried out in particularly difficult times with the pandemic causing extra problems. Thank you Triple Trees.

Mum was a resident for over three years until we lost her in July. She was looked after with great care and love and we, as a family, were welcomed. Always kept informed about Mum, especially in lockdown. Mum was cared for with compassion and dignity. We will always thank the carers for looking after Mum.

Extremely happy with the services and staff. Cannot fault them on how they look after Mum. She is very happy there. She loves how they treat her and she always has a smile on her face, when I visit. Very welcoming and supportive.