Review from Christine S (Daughter-in-law of Resident) published on 21 July 2023 Submitted via Website • Report

Overall Experience

Although my husband and I, were really anxious when mum first arrived at Tripletrees from hospital, very soon both mum, my husband and I, her other son and all the family realised that this was the perfect place for her illness and that her own quality of life has improved immensely. What a relief for

those who love someone with the disease of dementia!

Recently, funding indicated that mum may have to move but with the Manager and the staff behind us, that decision has been revoked and we could not be more pleased. It’s also really lovely to see that the staff are very pleased too!

Mum is content, stimulated and cared for with great empathy and above all, dignity. And all her family are extremely grateful.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeDear Christine,
Thank you so much for your time in making this lovely review. So pleased to hear that you are pleased with our level of service, likewise we are glad that Mum is settled and enjoying her life at Tripletrees. Your feedback is much appreciated.
With regards,
Emily

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Review from Sharon T (Daughter of Resident) published on 21 July 2023 Submitted via Website • Report

Overall Experience

Mum never wanted to leave her home, to reside in a care home but has been so kindly cared for and treated with such understanding and patience. Mum now seems settled. Cannot speak highly enough of the staff, who have always kept us well informed throughout mums stay. Regular updates on doctors visits

medication and mums condition. Really happy with the care home and staff.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeDear Sharon,
Thank you for taking the time to give us a great review and we are pleased to hear that you continue to be impressed with our management, staff and care. Mum is in the very best place and it was a pleasure to have your mother with us Tripletrees.
Many thanks,
Emily

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Review from Lynne C (Daughter of Resident) published on 13 July 2023 Submitted via Website • Report

Overall Experience

My mother has dementia and my sister's and I could no longer give her the care she needed at home. It was a daunting prospect putting mum into a care home but we needn't have been concerned. Mum has been at Tripletrees Residential Care Home for a little over a year now and apart from the initial settling

in there have been no problems, Mum seems content and settled now. All the staff are brilliant and nothing is too much trouble. They all work extremely hard and are very caring they do their utmost to make the residents happy. We get regular updates regarding mums medication, doctor's and dentist visits and also many pictures and videos of her joining in activities. There is a feeling of one big family. I would highly recommend.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you so much for the great review. We continue with the very best care for all our residents. Very happy to hear from you.
Many Thanks, Emily.

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Review from Adele N (Daughter of Resident) published on 27 June 2023 Submitted via Website • Report

Overall Experience

My mother was in Tripletrees for over four years until March 2023.
From the start, I found the staff friendly and welcoming. My mum was well cared for and treated with dignity throughout.
Any medical needs were attended to promptly and I was kept informed of treatment and outcomes. My mother was happy

when I visited and always looked well-dressed and clean.
Tripletrees is bright, well maintained and homely. The staff are kind, polite and welcoming.
Communication with the home was good and enquiries were dealt with promptly. Booking a visit was straightforward and staff were happy to accommodate changes. During the pandemic, every effort was made to keep residents safe and I feel staff went above and beyond in their duty of care at this time.
When my mother was at end of life, I was shown real understanding. Both our needs were always taken into consideration. We were treated with courtesy and respect and as her advocate, I felt listened to. Overall, our experience was very positive.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeDear Adele,
Thank you so much for such wonderful positive feedback and we were really pleased to look after your mum from 2018. Mum always had a beautiful smile on her face when we talk about you. I still remember when we took Mum to town to have her ear pierced so she can wear normal earrings. She was so happy that time when we made her wish come true. Many thanks for all your support, especially when you came back from Australia. We really miss your weekend visits. Take care, Emily.

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Review from Keith E (Son of Resident) published on 19 June 2023 Submitted via Website • Report

Overall Experience

Having had a fall at home, Mum spent three months in hospital. She has dementia and it was decided by all the safest place for her would be to be cared for in a home. We were a bit apprehensive at first but to get a place in Tripletrees Residential Care Home was a blessing in disguise. Mum has been

there since early March 2023 and has settled in very well. The staff are all amazing and always on hand to help with smiles on their faces. Mum is joining in with all the activities, games, bingo, puzzles and gardening to name but a few. There is a hairdresser and chiropodist with regular calls from the doctors and regular updates via WhatsApp with photos. Mum has great difficulty with her memory but willingly goes with a member of staff with a smile when our visits are over. In such a short time, Tripletrees has changed her life and when we left her last week Mum said we were welcome to her home any time.
Thank you Tripletrees.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeDear Keith,
I am really pleased and blessed to manage Tripletrees as all my residents and their families are very happy and supportive. Thank you so much for the wonderful review. See you at the summer party. Enjoy the sunshine. Take care. With regards, Emily

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Review from Lindsey H (Daughter of Resident) published on 18 June 2023 Submitted via Website • Report

Overall Experience

I cannot express enough how happy I am with the care that Mum receives from the manager and her team. It means so much that I can trust this care home implicitly and without question. Mum has been looked after by the Tripletrees team for over 3 years to date, all through the lockdown periods - it was

so comforting to know that Mum was protected and safe; Tripletrees Residential Care Home reacted to Covid professionally and quickly, I never worried once. I know now that this is typical of Tripletrees, a care home that genuinely cares.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you so much for the positive feedback. Definitely I’ll be sharing this with my staff and they all will be very proud of themselves. I am glad that we all work as a big family. See you at the summer party. Once again thank you for the kind review.

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Review from Robert S (Son of Resident) published on 16 June 2023 Submitted via Website • Report

Overall Experience

My mother has been at Tripletrees Residential Care Home since February 2022, she has dementia.
The staff worked miracles, getting her to trust and accept them which she does whole-heatedly. In fact, she positively beams at them whenever they approach her.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you for taking your valuable time to share this positive feedback! I will make sure to share this with my all Tripletrees staff team to let them know to keep up the amazing work and hope to see you soon when you're in for the summer party. Huge thanks.

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Review from Donald F (Son-in-law of Resident) published on 23 May 2023 Submitted via Website • Report

Overall Experience

My Father in Law went into Tripletrees Residential Care Home almost 5 years ago for a months respite for my Mother in Law, with an option for him to reside if he settled and was happy. We visited him after two weeks and found a completely different man. He was happy to see us, wanted to show us his

room, meet his friends and much more. He was completely relaxed and not at all anxious when we left. Tripletrees had got his dementia into a well organised routine which suited him. He enjoyed his trips out and organised indoor events. The staff have always treated "dad", as though he was their own family, with dignity, respect, and love. He was always happy, clean and well dressed and we were always kept up to date via emails texts and videos, regarding events, Doctor and dentist visits and concerns and have always found them easily approachable. His health deteriorated in the last few months and passed away peacefully in April with his family with him. This is an excellent Care Home.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you for all the support you have given to Tripletrees. Your kind words really mean a lot. We really enjoyed your family's weekly visits and now we are missing that. Thank you so much for all the suggestions you made at Tripletrees.

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Review from Claire L (Daughter of Resident) published on 13 February 2023 Submitted via Website • Report

Overall Experience

My mum joined Triple Trees Residential Care Home last year, she was on palliative care. Mum was their first palliative care guest. She didn't want to go into care, but after a few weeks she was so happy. The staff treated mum as if they were looking after their own mum. She passed away on Friday, and

I can not express how happy and content Mum was, they were with her till the end. I would fully recommend this home to anyone looking to help their loved ones.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeDear family,
It was a great pleasure looking after Mum. She was very kind to us too. Staff really spend time with Mum holding hands at the time passing, she was very peaceful. Thank you for all the support you have given us.

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Review from Dave K (Son of Resident) published on 6 December 2022 Submitted via Website • Report

Overall Experience

Excellent care is given to my Mum who is 92 and suffers from Alzheimer's by the manager and her staff. Regular doctor visits when required, hairdresser, chiropodists and dental visits as required. Mum always appears clean and well-dressed. Lots of feedback via WhatsApp, texts regarding doctors' visits

and any concerns, videos and photos showing mum singing along, playing games like Bingo, Jenga and painting. The staff make a great effort to give the residents something to do instead of just sitting and staring at the walls. The meals are first class, as is the care. We are thankful they were able to take Mum in when the time came. Thank you all for your efforts to make Mum's life as happy and fulfilling as possible.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeWe're really grateful and appreciate your time to share your experience with Tripletrees - thank you so much for all the support you give us. It's a great pleasure to care for your mum and she is amazing. Once again, thank you and see you very soon.

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Review from S L (Son of Resident) published on 29 November 2022 Submitted via Website • Report

Overall Experience

Great care and knowledge from all at Triple Trees. They know my mother very well now and it shows. I'm always notified of any updates, appointments or concerns that they may have. My mother only has good things to say about the care she receives.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you for your great review about the care and treatment that your mum receives.

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Review from I P (Husband of Resident) published on 29 November 2022 Submitted via Website • Report

Overall Experience

My review is based upon nearly three years of experience at Triple Trees caring for my wife. In that time I have come to appreciate and realise what a wonderful and professional job the staff do in occasional difficult circumstances, l do not think l have ever seen a member of staff in any way stressed

or unhappy, they usually have a smile on their face and when l visit, I'm always greeted with a welcoming smile also. The care has been carried out in particularly difficult times with the pandemic causing extra problems. Thank you Triple Trees.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you so much for your lovely comments about Tripletrees.

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Review from Dorothy P (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report

Overall Experience

Mum was a resident for over three years until we lost her in July. She was looked after with great care and love and we, as a family, were welcomed. Always kept informed about Mum, especially in lockdown. Mum was cared for with compassion and dignity. We will always thank the carers for looking after

Mum.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you so much for your kind comment about Tripletrees. Mum always had a smile on her face and we will always remember her.

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Review from Liza W (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report

Overall Experience

Extremely happy with the services and staff. Cannot fault them on how they look after Mum. She is very happy there. She loves how they treat her and she always has a smile on her face, when I visit. Very welcoming and supportive.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeWe're really grateful and appreciate you taking the time to share your experience with Tripletrees - thank you so much for all the support you give us. It's a great pleasure to care for your mum and she is amazing. Once again, thank you.

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Review from Janet W (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report

Overall Experience

My mother has been in Tripletrees since May this year. I have found the staff to be very caring and kind. Mum took a while to settle but now seems very happy. Mum struggled with walking but with the encouragement of the lovely staff, she now manages to walk with a frame. Mum lived on her own before

this and it has really helped that she now has the company of others and is encouraged to join in with all the activities the home provides. I would be happy to recommend Tripletrees.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you so much for your kind review. We are really proud to look after your mum and also she is very grateful to us too. With regards, Tripletrees.

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Review from C R (Sister of Resident) published on 2 December 2021 Submitted via Website • Report

Overall Experience

My brother was in Tripletrees care for just over 2 years. The staff looked after him incredibly well and made me feel very welcome, whenever I went to visit. Letting us speak to him on the phone and messaging me during the period of lockdown when we were unable to visit him face to face. He always told

me how happy he was in their care. They informed us of all the changes to his medication and his care requirements due to his special needs. During his last few weeks, we were able to visit any time that was suitable for us, and kept us updated on everything throughout the final hours. Also being concerned about how we were coping, after his passing. We came to regard the staff as extended family.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you for all your support during these hard times.

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Review from Edwin T (Respite Resident) published on 13 July 2021 Submitted via Website • Report

Overall Experience

Following an attack of Cellulitis in 2020 which caused considerable damage to my legs I spent 10 days in hospital in Haywards Heath, where I was placed on a course of drugs and painkillers. When I was fit to move around in a wheelchair and the hospital was under Covid pressure, they arranged for me

to transfer to Tripletrees as I understand they had a vacant room at that time. I was still wheelchair-bound and on drugs and painkillers. I was allocated a chair in the corner of the general lounge near to the toilet and TV and I was made very comfortable. The bedroom was small for the wheelchair but otherwise comfortable. Eventually, when a larger room became available, I was moved in. The staff were very caring. I was allocated a seat in the dining room next to the kitchen, which made contact with the staff easy. Dining room service was very good as was the food, both quality and quantity, although inevitably, at times, repetitive.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you for selecting Tripletrees Care Home and I am glad that you are fully independent with everything now.

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Review from Jayne L (Daughter of Resident) published on 4 March 2021 Submitted via Website • Report

Overall Experience

My mum settled in well at Tripletrees in the first couple of days, warming immediately to the loving, caring, kindness of the staff. My experience in dealing with everyone there was brilliant. The management of Mum's care was superb, keeping me informed straight away of any changes in her health and

quickly getting to know and remember her individual needs. Their attention to detail and honest feedback was excellent (especially having to rely on remote communication settling her in, due to the pandemic). They dealt brilliantly with socially distanced safe visits when permitted. Handing my mum's care over to a residential home was the hardest decision I have ever had to make, the staff at Tripletrees made it so much easier. The care and compassion when Mum was diagnosed as being end of life were amazing, treating her with love and dignity. Miraculously, she was only confined to bed on her last day. The support we received throughout could not have been better; they were like family.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you very much for all the support you have given us, and in a very short time, we get to know your lovely mum very well.... many thanks for the lovely review, and we are pleased to know that you are very happy with the very best care and support received for your mum. Thank you once again for choosing us.

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Review from Caroline R (Daughter of Resident) published on 1 October 2020 Submitted via Website • Report

Overall Experience

I lost my father in August who had been cared for by Tripletrees. I was very happy with his care. My mother is also cared for at the same home. They made every effort to sit them together. My father visited my mother every day, so when the time came for him to be cared for, he felt this was his next

home and settled in very easily
I live in Scotland and visit every 4 - 6 weeks. Communication is very important to me. The home always keeps me informed, I phone regularly between visits, and they will try to get my mum to speak to me and tell me how she is doing.
When my parents were taken into the home I was impressed by the effort taken to decorate their room with their pictures and belongings, photos and interest were taken in their past life.
When I lost my father, the manager phoned at 5:30 am to warn me he was failing. I was so grateful to be given details as his passing was fairly quick. My father was a smart man, and I was grateful the home ensured he was dressed accordingly, as he would have liked.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you for all the support and advice you have given us, and we will continue to give the very best care for your mum. She is in safe hands.
Thank you once again.

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Review from Carol S (Sister of Resident) published on 21 September 2020 Submitted via Website • Report

Overall Experience

My sister has been in the care of Tripletrees for over 3 years. During this time I have been very pleased with her care and for the kindness shown to her, even though she could be difficult at times due to her health problems. The management's policy of non-restricted times for visiting gave me great

comfort. I knew that I could arrive at any reasonable time and always receive a positive welcome. My sister loved a cuddle, but only from people that she liked, and I often saw members of staff giving her a hug. This always made her smile. The management/staff, whilst remaining friendly, were always very professional. The Covid-19 virus has placed a huge burden on them all, but they never faltered in their care. I can't recommend them highly enough. Thank you to you all for your care for a beloved sister.

Reply from Emily George, Registered Manager at Tripletrees Residential Care HomeThank you for your lovely comments and for all the support you have given to Tripletrees and we really love looking after your beloved sister.

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Tripletrees Residential Care Home

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Tripletrees Residential Care Home Reviews (72)

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