Tripletrees Residential Care Home

70 Ferndale Road, Burgess Hill RH15 0HD
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9.9 66 Reviews
  • Tripletrees Residential Care Home, Burgess Hill
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £980 – £1300
  • Self-Funded Residential Dementia Care: £1000 – £1500
  • RESPITE Self-Funded Residential Care: £1000 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1499

Depends upon the care needs

These prices are only a guideline, please contact Tripletrees Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emily George (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • MON TO SUNDAY, BEFORE 5PM
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (28)

Visiting

  • 24/7

Parking

  • Own parking

Are you the Owner/Manager of Tripletrees Residential Care Home? View your Advertising Options

Tripletrees Residential Care Home Reviews (66)

9.9

Tripletrees Residential Care Home has a Review Score of 9.9 (9.913) out of 10, based on 33 reviews in the last 2 years.
Over all time Tripletrees Residential Care Home has 66 reviews.

Overall Experience
  • 62
  • 4
  • 0
  • 0
  • 0
Date Published
  • 66
  • 4
  • 9
  • 33
  • 33
Reviewer Connection to Tripletrees Residential Care Home
  • 30
  • 18
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
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Total of 66, showing 21-40
Review from Ann F (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was only at the care home a few days before she passed away. The staff were very caring and kept us updated, sending photos of Mum joining in on activities.
When I visited, Mum seemed very content and well cared for.
Thank you for your kindness.
Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear family,
On behalf of the whole team, thank you for writing this review. Your mother was welcomed into Tripletrees only for a short while and will be sadly missed. I will ensure the team have time to read your review. Thanks again.

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Review from Alastair T (Son of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Tripletrees Residential Care Home for six months now. The progress of her Alzheimer's disease meant that, sadly, she was no longer able to live independently.
The essentials of day-to-day care are very efficient. The home maintains a proactive relationship with a local GP
surgery and the staff quickly pick up on any matters where examination by a doctor is appropriate. When I visit Mum, she is clean, appropriately dressed and looks cared for. She is involved in her meal choices and encouraged to participate in the many activities that are offered.
I think, however, that the most important thing to say about Tripletrees is that the residents are treated with a gentle, quiet kindness and affection. Mum's Alzheimer's means that she can sometimes be challenging to deal with; yet the staff display, always, gentle encouragement and respect. I think this is hugely important.
Placing a loved one in a home is never easy but I am confident that Mum is being well looked after here.
Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear family, thank you very much for your kind words and high recommendation in your review. The staff's commitment to the utmost care and compassion for each resident at Tripletrees is shown through their dignity, respect and tireless work, supporting each and every resident day and night, this is together with the person-centred approach. Your mother is an inherently warm person with an impressionable personality and wonderful smile who gives us so much joy to give the very best care. Thank you for all the support you give us to deliver the best care for your mum. Regards, Tripletrees staff.

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Review from J H (Sister of Resident) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has always been happy and content when I go. She is well-fed and given interesting activities. All her health needs are seen with speed and efficiency. The atmosphere of caring makes the people residents feel safe and loved. Many thanks to everybody on the staff.
Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you very much for completing this review for Tripletrees. We really appreciate your comments and feedback. I promise we will continue our best care for your sister and to all our residents.


Many thanks

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Review from Sara W (Daughter of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Tripletrees for a number of years now and has always been treated with the care and respect she deserves. There is a high standard of care given by all of the staff at Tripletrees and they often ask for ways to keep the residents entertained alongside their regular communications
with family members. Overall I have no issues and feel my mother is more than content in her surroundings.
Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for your feedback, we will continue to do very well.

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Review from Gilly B (Daughter-in-law of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff we have encountered on our visits have been consistently professional, polite approachable, patient and caring. It is evident that they care for the safety and well-being of all the residents. The facilities are clean and tidy. We get text updates of activities and meeting invites. It is really
lovely to see mum interacting with the other residents and taking part in the activities.
Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for your review, we will continue to do very well and I will pass your comments to our team.

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Review from S T (Stepdaughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am more than happy with the care and attention given. I appreciate the up dates and communication. I think that the activities are varied and of great benefit. The staff are always happy and helpful.
Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you very much for your very kind words within your review. I will certainly pass your generous words to our Tripletrees team.
many thanks
Emily

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Review from P D (Son of Resident) published on 13 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Tripletrees for nearly three years. She has settled well and is very happy with the friendly attitude of all staff and I am happy that she is well cared for. Regular GP visits are carried out, and if there are any concerns or indeed no concerns, I am regularly updated efficiently.
Mum particularly enjoys the porridge for breakfast and is keen to tell me about it when I visit.


Overall I have no concerns with Tripletrees and the Manager is always available to discuss anything.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for your feedback, we will continue to do our best. Always happy to accept your advice. Hope to see you at our 'residents family meeting' next week.

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Review from Raymond P (Son of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A homely environment with caring staff. Mother has been a resident for about four years. I am kept updated on her health at each weekly visit and by social media messages, photos and videos in between. Any changes or updates in mum's health or medication are notified immediately. It is reassuring to
know that mum is so well cared for.
Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for completing a review for us. We appreciate so much your comments and feedback. All our teams at Tripletrees work so hard ensuring that the needs of our residents and families are always at the forefront of everything they do. We are very lucky to have such a dedicated team.
Many thanks

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Review from Gillian W (Daughter of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at Tripletrees since April and has settled in well, with the enormous help of all the carers. The carers are extremely professional and keep me posted with news of mum, plus photo updates on social media communications. Tripletrees is very homely and has a lot of people coming in
with animals to show the residents. Mum particularly loved Millie the horse who came in the garden.


I feel happy and relaxed knowing mum is safe and happy.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you very much for taking your valuable time to share this positive feedback! I will make sure to share this with my all Tripletrees staff team to let them know to keep up the best work and hope to see you soon.


Many thanks

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Review from K H (Daughter of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has received great care whilst living at Triple Trees. He has been very well looked after and the whole family is thankful for the care and attention given to him. The staff at the home are always caring and responsive and manage to create a homely and welcoming environment. They also provide
numerous and regular activities- singing, dancing, games and outings which are enjoyed by all.
Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for all the support you have given us, and we will continue to give the very best care for your dad. Hope to see you next week at the resident's family meeting. Thank you once again for the great review.

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Review from Raymond E (Son of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Mum has become a Resident at Tripletrees she is really being cared for and is safe. As a family, we couldn't be happier. Staff and facilities are extremely excellent and Mum seems to be happy, any health issues are dealt with quickly with information being passed on to us.
Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much for your great review about our Tripletrees' care and treatment. We are pleased that you all are happy as a family with Tripletrees and also as you said your mum is very happy with all the care that she receives and we will continue to provide the very best care. With regards, Emily

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Review from Paul W (Son of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has Alzheimer's and, following a bad fall, it became clear she could no longer live at home, even with four daily care visits. Mum has been at Tripletrees for almost ten months now and I can honestly say all the worries we had as a family, prior to the move, were never realised. Mum settled much
easier than we thought she would and no longer complains of feeling lonely. We always had lots of tears but she hasn't cried once since living at Tripletrees. The personal care is first class. The emotional support is heartfelt and genuine. Mum's healthcare is well managed and we are always kept informed following regular visits from Mum's GP. Communication between the home and ourselves is excellent and nothing is too much trouble. The entertainment arranged by Tripletrees is amazing too. They are always playing fun games, making cakes or having visits from owners with their pets or from singing groups. All this is done in a safe and clean environment. Highly recommended.
Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for your time giving us this great review and recommendation. We are pleased to hear that you continue to be impressed with our management, staff and care including activities. Mum is in the very best place and we are very happy to have your mother with us at Tripletrees. Many thanks, Emily

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Review from A H (Daughter of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff at Tripletrees are all so wonderful with my mum, they show her so much care and patience with her. She seems to be happy and well looked after thank you so much for everything you do!
Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

I really appreciate your positive feedback about our Tripletrees. I'm very happy that we had the opportunity to look after your Mum and get to know very friendly and caring family members especially your dad. We do take pride in caring for our lovely residents' needs in the very best way. Thank you Emily

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Review from Tracy W (Daughter of Resident) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always worried that Mum wouldn't settle in a care home! How wrong I was! Mum has dementia and had a nasty fall at home. Her time in hospital and rehab was unhappy and that made us all very anxious when it was decided that she could no longer look after herself. Mum has been at Tripletrees since December
2022 and after the initial settling-in period is the happiest I have known her in a very long time. The care from the manager and her team has been second to none! Mum adores every one of them and they have gained her full trust. The variety of activities has been amazing and everyone is encouraged to take part...visits from animals, gardening, flower arranging, puzzles, games, massage, pedicure to name but a few - last week the horse visited for the residents to brush and stroke her! Mum always looks so clean and well cared for with a big smile on her face. Thank you so much to all of you!
Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you for taking the time to write us a review, and I'm glad to hear you feel your mother is being cared for so well. It's great to have her as part of our Tripletrees family! If there is anything else we can do for her, or for you, please just let us know. Thanks again

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Review from Christine S (Daughter-in-law of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my husband and I, were really anxious when mum first arrived at Tripletrees from hospital, very soon both mum, my husband and I, her other son and all the family realised that this was the perfect place for her illness and that her own quality of life has improved immensely. What a relief for
those who love someone with the disease of dementia!


Recently, funding indicated that mum may have to move but with the Manager and the staff behind us, that decision has been revoked and we could not be more pleased. It’s also really lovely to see that the staff are very pleased too!


Mum is content, stimulated and cared for with great empathy and above all, dignity. And all her family are extremely grateful.

Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear Christine,
Thank you so much for your time in making this lovely review. So pleased to hear that you are pleased with our level of service, likewise we are glad that Mum is settled and enjoying her life at Tripletrees. Your feedback is much appreciated.
With regards,
Emily

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Review from Sharon T (Daughter of Resident) published on 21 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum never wanted to leave her home, to reside in a care home but has been so kindly cared for and treated with such understanding and patience. Mum now seems settled. Cannot speak highly enough of the staff, who have always kept us well informed throughout mums stay. Regular updates on doctors visits
medication and mums condition. Really happy with the care home and staff.
Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear Sharon,
Thank you for taking the time to give us a great review and we are pleased to hear that you continue to be impressed with our management, staff and care. Mum is in the very best place and it was a pleasure to have your mother with us Tripletrees.
Many thanks,
Emily

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Review from Lynne C (Daughter of Resident) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has dementia and my sister's and I could no longer give her the care she needed at home. It was a daunting prospect putting mum into a care home but we needn't have been concerned. Mum has been at Tripletrees Residential Care Home for a little over a year now and apart from the initial settling
in there have been no problems, Mum seems content and settled now. All the staff are brilliant and nothing is too much trouble. They all work extremely hard and are very caring they do their utmost to make the residents happy. We get regular updates regarding mums medication, doctor's and dentist visits and also many pictures and videos of her joining in activities. There is a feeling of one big family. I would highly recommend.
Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much for the great review. We continue with the very best care for all our residents. Very happy to hear from you.
Many Thanks, Emily.

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Review from Adele N (Daughter of Resident) published on 27 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Tripletrees for over four years until March 2023.
From the start, I found the staff friendly and welcoming. My mum was well cared for and treated with dignity throughout.
Any medical needs were attended to promptly and I was kept informed of treatment and outcomes. My mother was happy
when I visited and always looked well-dressed and clean.
Tripletrees is bright, well maintained and homely. The staff are kind, polite and welcoming.
Communication with the home was good and enquiries were dealt with promptly. Booking a visit was straightforward and staff were happy to accommodate changes. During the pandemic, every effort was made to keep residents safe and I feel staff went above and beyond in their duty of care at this time.
When my mother was at end of life, I was shown real understanding. Both our needs were always taken into consideration. We were treated with courtesy and respect and as her advocate, I felt listened to. Overall, our experience was very positive.
Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear Adele,
Thank you so much for such wonderful positive feedback and we were really pleased to look after your mum from 2018. Mum always had a beautiful smile on her face when we talk about you. I still remember when we took Mum to town to have her ear pierced so she can wear normal earrings. She was so happy that time when we made her wish come true. Many thanks for all your support, especially when you came back from Australia. We really miss your weekend visits. Take care, Emily.

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Review from Keith E (Son of Resident) published on 19 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had a fall at home, Mum spent three months in hospital. She has dementia and it was decided by all the safest place for her would be to be cared for in a home. We were a bit apprehensive at first but to get a place in Tripletrees Residential Care Home was a blessing in disguise. Mum has been
there since early March 2023 and has settled in very well. The staff are all amazing and always on hand to help with smiles on their faces. Mum is joining in with all the activities, games, bingo, puzzles and gardening to name but a few. There is a hairdresser and chiropodist with regular calls from the doctors and regular updates via WhatsApp with photos. Mum has great difficulty with her memory but willingly goes with a member of staff with a smile when our visits are over. In such a short time, Tripletrees has changed her life and when we left her last week Mum said we were welcome to her home any time.
Thank you Tripletrees.
Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Dear Keith,
I am really pleased and blessed to manage Tripletrees as all my residents and their families are very happy and supportive. Thank you so much for the wonderful review. See you at the summer party. Enjoy the sunshine. Take care. With regards, Emily

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Review from Lindsey H (Daughter of Resident) published on 18 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express enough how happy I am with the care that Mum receives from the manager and her team. It means so much that I can trust this care home implicitly and without question. Mum has been looked after by the Tripletrees team for over 3 years to date, all through the lockdown periods - it was
so comforting to know that Mum was protected and safe; Tripletrees Residential Care Home reacted to Covid professionally and quickly, I never worried once. I know now that this is typical of Tripletrees, a care home that genuinely cares.
Reply from Emily George, Registered Manager at Tripletrees Residential Care Home

Thank you so much for the positive feedback. Definitely I’ll be sharing this with my staff and they all will be very proud of themselves. I am glad that we all work as a big family. See you at the summer party. Once again thank you for the kind review.

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Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Tripletrees Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.913 for Tripletrees Residential Care Home is calculated as follows: ( (358 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 391 Ratings = 4.913
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tripletrees Residential Care Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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